Oficina Banc BBVA

They haven't cleaned the ATM for months, it's tremendous. There is so much dirt where contactless is that it is disgusting. Zero respect for customers.
I have returned after a while to the same ATM and it is just as dirty or worse, attached photos.

A week waiting for them to call me to open an account and they don't even do it... they're embarrassing

Despite the fact that at present the approach to working with clients has changed in most banks, I received excellent service in this office. The competence of the Bank Manager is at the highest level. Received at the appointed time. Fast work, correct and to the point.

Disastrous customer service. I had money left in the machine that I had to deposit and they promised me that they would call me, I have been waiting for a week and nothing... Inma, who is handling my case, does not answer any of my calls, neither to the office phone nor to her mobile number. of work. They have read my Whatsapp messages, they know my concern and they still don't contact me...

Edit: I got the money back after 2 weeks, a very slow and inattentive management, since they did not inform me of the process. I needed the money urgently and they did not meet the promised deadlines.

BBVA

I was there today and was served by a very kind man but the problem is that the cashier staff, the chikas, until they have the latest gossip, do not serve the customers, you have to wait for them to speak. They hug each other and see if they serve you apart from that they are slow they don't have that motivation to work there is no agility I imagine that if they were customers they would be screaming and saying how many words because of the delay

My mother has an online account with BBVA and I have general powers of attorney and a validated account. Last year for depositing a check they charged us a considerable commission, without prior notice. The next day I mentioned it to the cashier and they told me that she did not know if there was a commission charge or not, which depended on the customer's account ( some are charged and others are not). They gave me an email address in case I wanted to make a claim, but every time I sent a letter it was rejected, because they told me that the account was not validated. I went to another BBVA office and the account was validated. I also spoke with BBVA many times by phone and although sometimes they told me different things, it seems that the account was validated and they did not respond to my letters through my account on the web either. until one day I gave up due to lack of time and energy. After quite some time, I have tried to return to the topic and talk to them again, through the telephone number of my account on the website and they no longer answer me by phone, I have also left messages on the website and they always say the same thing, we We will contact you. MY PATIENCE IS OVER

It is a good place to waste the day in queues and poor service.
Fortunately, I am here to close the account.
And the 4 hours of queue I will not do it again.

BBVA classic office. They attended to us correctly and we were able to solve the management that we were going to do. But it's a shame that banks are no longer banks for their customers, but rather places where they sell things.
I understand about prior appointments, covid and everything, but a little more customer service, more human, would be appreciated, especially for older people who are not connected to technology

In general BBVA (and exCaixa Catalunya), a management penalty. Collection of illegal commissions for 8 years with a claim to the Bank of Spain and due to failure to try it with them, after giving me the reason, attempt of the same illegal collection of commission that I claimed every 6 months for "computer problem", even returning a receipt mortgage for this reason. This for about 12 years, let's not think it was a short period. Disastrous technological communication and not to mention the non-respect of the LOPD that I have had to claim several times for not sending advertising. This is the third office they have assigned me since they are closing (no wonder) and they are getting further and further away from my home when I have one 5 minutes away. They promote not going to the offices, using the web/app, but for a simple procedure I cannot do it by any means other than face-to-face "welcome to the Middle Ages". I have sent an email for which I have an acknowledgment of receipt and after two weeks I have not received an answer and I have had to go to another office to do the process and have them request it internally... waiting to change the office to see if there are more Good luck... Looking at the comments, no doubt...

Extremely deception by the personal attendance, the old women is makes me feel offended for the racism she showed towards me face. I will not recommend to start contract in this office due to unprofessionally personal experience.

On Monday night I send a query to my manager through the BBVA application about an urgent issue. The application informs me that my usual manager is not available and that someone else will assist me within the usual 5-hour period (on Tuesday I discover that this replacement manager is none other than the office manager).
On Tuesday morning, not receiving news, I am forced to go personally to the office, leaving other pending personal matters unaddressed, where a girl very kindly assists me from the counter and resolves the doubt I had.

As of Wednesday morning, I still haven't received a single sad message or phone call expressing apologies for the poor customer service. The truth is that this says little or nothing about the competence of the director of said office.

Now, when the people at BBVA are interested in offering you car insurance, home insurance or any investment product, they don't have time to call you.

And finally, and for the greater glory of these banking entities, taking into account that they do not serve in the afternoon, they reduce their opening hours until 12:30 noon because this week are the Mercé festivities.
After this, one already doubts whether this is a bank or a school where the employees leave early to go to the Mercé festivities.

Very bad, guys from BBVA. We already see that customer orientation is not its strong point.

It is supposed to open until 2:15 p.m. and once there they tell you with total nonchalance that “the till closes at 11 today.” I ask why and they don't give me an explanation... typical of BBVA, they never give an explanation for anything. When I have a little time I will edit the review so that it is as enjoyable as the ones I usually do...

Very bad customer service. They always open later than the correct time.

Mostly unfriendly and unhelpful employees. There is a queue of people and they do not deign to get more people down and attend to the queue.

How sad that the name of the bank looks bad because of some. Employees.

The ATMs work poorly and there is only 1 open out of 3 possible. I wish they would improve customer service.

The arrogant staff treats you in the worst possible way and without any education, having closed the door in my face 20 minutes before the closing time they indicate, and with a manager who does not answer emails or calls and who never gives you an appointment .

Months later I have returned to submit two claims requesting that they be stamped as received, and to my surprise they refused for almost two hours, they laughed at me and until the last minute of closing the office director did not want to receive them. when it is your duty to do so. Not only did I have to put up with an hour and a half of absurd comments, lies and hesitations, but when I left I even had to put up with the fact that the dummy who attends the window, who has not the remotest idea of ​​his job duties, came out to threaten me at the door. telling me that if he had balls to wait for him in the street, who knows why... although seeing how he was dressed, perhaps he wanted to flirt with me or reaffirm how stupid it is to be served by someone who does not know what to do and only does what they are told Even if what they tell you is wrong.

Edited: I've been waiting for more than two months for my manager to answer one of the more than 50 calls, messages or emails. I wish they would respond as quickly as they take the 40 euros for maintenance that they charge me illegally since I have the mortgage with them. White collar thieves!

My experience in this office, once again, has been good and decisive, especially with the personal attention of the Manager.

I have tried to do several things in this office and apart from the bad attitude of the “cashier”, in that office they can never do anything WITH FOREIGNERS, it is crazy and I am not speaking only for myself, definitely the worst service not to mention that the scanning machine has broken down like a year, terrible

We are very satisfied with the work of the department. Two office workers helped us. Despite my low level of knowledge of the Spanish language, Don Pedro was very patient, organized and showed a perfect professional level. The staff helped at every step. We managed to do everything in the best possible way. The cashiers are always friendly. Excellent work from the department. !Thank you very much!

Yesterday, Saint George's Day, I wanted to withdraw money to buy roses and the machine swallowed the card without a message and nothing. Goodbye roses!! Today I went to claim the card and it was impossible because I am not a BBVA customer. I called my bank and they confirmed that there was no reason to block the card. The problem came from the ATM and now I am left without a card for a few days. DO NOT WITHDRAW money at this bank. NOT TRUSTWORTHY !!

On July 19, at 11:20 a.m., I am going to make a cash deposit to my account, both ATMs are broken. A single person in front of me at the cashier service, twenty minutes late, my turn arrives and the woman at the cashier tells me that she can't serve me because her computer system has "hanged." With the previous person, what a coincidence, the computer system worked perfectly. In short, in my own BBVA office I can't even make a deposit to my account. I give one star because this system does not allow not giving one, which is what this office deserves.

DREAMS. 4 months ago I made a negative review and... surprise, that's when they answered me. Now I see myself in the same situation. Trying to contact my office (manager, director, office, and the 3 options are unsuccessful). I have to do an important job, which requires talking to a natural person and not through the application, and, after 11 days of sending an email... no one answers. I spoke with my manager after requesting a TELEPHONE appointment (because there was no option in person) and she had not even seen my email. Totally dissatisfied. I would not recommend BBVA no matter how much its mobile application has prizes. The personal attention is non-existent.

AWESOME!!!! Impossible to contact anyone from this office. They don't answer the phone or emails. I sent an email on May 10 that fell on deaf ears. I sent another one again on June 22 and no problem. I call the office phone, the sales phone and the director's phone and there is no way they can pick up the phone. Incredible that I have to find a moment to show up at the office to ask for explanations. This BBVA office certainly doesn't give a damn about its clients.

They only attend until 11 at the window, well attended, but it is not pleasant.

It has gone from being a very good office to chaotic. There is no human way to contact. Horrible treatment in attention they pass totally. It took me two days to contact my manager for urgent issues and Nadir responded. The landline releases the roll to end up indicating that everyone is busy and cutting the call. insane

Great attention and professionalism from Noelia Ruiz when opening a business account and investment advice.

The best service received in years from any bank! A 10!!

Terrible customer service from the current cashier. They even have problems getting the money into the account. They refuse to accept money at the window and despite meeting the entry requirements, they try to get you off their back and direct you to the ATM. The lack of tact and professionalism is conspicuous by its absence. I advise you to go to any other office or change banks.

From another office they tell me to go to any BBVA office to do a specific transaction (I have it by email). I have come to this office and they have told me that they cannot do it, I explain to them what they have told me and they tell me that they do not care what they have told me, they are not going to do anything. Wouldn't it be easier to consult the other office? Can't they talk to each other instead of making customers dizzy? 0 in professionalism, 0 in customer service. We are in 2021 and they are still stuck in the 80s. When the offices close and everything can be done online they will complain....

The treatment is deplorable and customer service in this office is conspicuous by its absence. The cashier raising his voice to older customers who ask for help to make transactions at the ATM, the account executives (who seem to be in a bad mood) sending you to resolve doubts with the cashier who has a queue and they are chatting. They make the excuse that I didn't have an appointment, when what I went to ask was about an ad that popped up at the ATM at that very moment. It doesn't surprise me that they have such a bad rating in the reviews and they rate it as the worst office in Barcelona.

While on vacation outside of my city, they call me from my branch and tell me to stop by the BBVA branch that is closest to me to sign a piece of paper that I needed.
Sadly I have gone to be near the 1019 branch of Barcelona (Travesera de les Corts, 299) and the treatment has been disastrous. It came just as they open, just me and the employees. I have felt transparent. They talked to each other and I waited without anyone deigning to attend to me, like at school with their heads bowed so that I wouldn't ask them. When I have addressed a lady, her response has been that what role was it? that if I wanted a blank piece of paper, he would give it to me. I have told him that if he could look in my account and he has not even bothered. A kinder colleague of his, after warning me that he could give me a piece of paper so that I could give him all my money, looked at my account and told me that there was nothing urgent, that I could go on vacation in peace.
????
Go to another branch, this one bothers customers.

Our experience in this branch has been really unpleasant, I consider that one of the people they have at the window does not have the necessary skills to serve customers. He attended us with an arrogance and an unpleasant dialogue, for a management that does not have any complexity.

The treatment is deplorable. The office worker in the first office is extremely rude. He tries to get out of trouble and is even a little insulting. I would like to know how to make a claim

Little education and deplorable treatment. They don't even answer your questions because they have to eat the sandwich...that's how one of the girls responded. Of course, since you can only go from 8:30 to 11:00, the logical thing is that there will be no one attending and there will be a queue...

Excellent experience with Eduard, who with great availability and kindness helped us open a bank account for non-resident foreigners. Highly recommended.

Excellent treatment and solution to the procedures. Especially for Yolanda

Worse impossible, you call the phone number on the website and they tell you that this phone number does not exist, you contact your app manager and they give you another one and every time you call they automatically hang up on you
You have to go in person and they will tell you the phone number. from the office are not allowed to take it and they give you an appointment for the following week...two mornings lost...a shame

Terrible customer service, only one person at the checkout and endless queues for a minimum of 5 minutes, the rest of the staff at their tables without flinching...and you only go when it is essential since everything is managed through ATMs. ..now that's increasingly higher commissions for nothing!!! Deplorable service!!!

AWFUL service.
I have a bank account in another location but i had an urgency and needed a help from the operators at the desk, for acting manually and giving me a help.

only thing she was able to do is "you can do it through the app".
what they are keeping personnel and physical stores open for??

EMBARASSING

Things as they are: after visiting several branches to carry out a procedure related to obtaining a certificate to initiate the cancellation of a mortgage, this is the only one that has attended me with diligence, kindness, empathy and closeness. And all this without being a customer. Both Silvia and the person who received me at the reception and who gave me an appointment have been true professionals, the kind of people one would expect to find when visiting a bank.

I was scammed by their customer, and they can't reply on their email at all. I have reached out via call, and again, no one's answering.

Good morning, I was the victim of a scam by one of the beneficiaries of your banks with the name of Linda Patrícia Gómez Sesme. I have a police report to show you. The transaction occurred less than 48 hours ago and I look forward to asking if there is anything we can do about it. Thank you.

My experience with this bank and with this branch have been completely satisfactory. I don't know if other people have had bad experiences with personal treatment but so far I haven't. I chose this bank because it is one of the most solid and responsible banks in Spain. They are also up to date on technology and security to manage your money.

I take a number to be attended to at the cashier. 2 people pass by without taking a number, they were "acquaintances" of the lady who was working at the cashier window, I tell her that they should take a number and wait their turn, the cashier tells me that she serves them quickly and that if I am in a hurry I go to the street there is an ATM. After reading some more reviews I see that it is not a specific event, the treatment in this office is terrible and they are not interested in improving it.

Office with terrible management of its employees. Attending to all those who entered without a turn while those of us who had a turn waited. They don't know how to put people in their place.
Not to mention that ATMs run out of cash more than one weekend.
I recommend to all residents of the area not to open an account at BBVA if they are going to use this office.
Indoor ATMs are closed, those outside are not contactless, why do I process the contactless ATM option?
Right now, there is a 15-minute queue to withdraw money because out of 4 ATMs only 1 works.

The telephone and email customer service is terrible, they never answer the phone even if it is an emergency. My father died and we have had documentation delivered and verified for more than two weeks to unblock my father's account, they do not inform us how we have to fill out the documents they ask of us (very confusing) and no one answers the calls or the email , disgraceful service.

Terrible attention, with the passage of time it gets worse, the cleaning issue I think there is no office as neglected as this one

As always when I go to this office I have to wait in an endless line, with only one cashier who is very slow and with the rest of the staff pretending that they are working.
I wonder...couldn't you have someone else attend to those of us who are waiting??
I try to never go but sometimes it's inevitable
And it is not always possible to make an appointment online.
An office disgrace

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos