BBVA

Lady at reception was absolutely useless. No help at all and intact arrogant and rude, refusing to communicate in English. When informed it was an international transfer of over 50k, she refused to help. Awful customer service and a complete waste of time.

It took me more than 60 minutes to get rich the person who could gave me the info about my possibility to open an account. My journey with this bank is just started, will see how it will be, how smooth the ride will be.

Disorganized & Impolite.
I signed up for an online bank account and I was asked to go to a bank branch to identify myself with personal ID. I took half day off from work, I go to the branch and I was told to get an appointment.. which means a few hours off from work again. I am not gonna mention how bad was the experience with the lady at front desk.

Suggestions: be human & humble and specify on the email that an appointment to identify yourself is needed.

Very positive experience with the office in general and my manager Cesar! He is highly professional and very kind!

Great service, very fast, well-managed and nice.
Seems that the negative reviews are written by competitors.

The woman there was so kind and made the work fast and easygoing, was nice :)

I think the service at this bank is terrible. The girl who attends the cashier's office lasted more than 1 hour outside, there was a line of people waiting for attention. I don't understand when they have a 5-hour shift. She took 1 hour for lunch. It doesn't make sense and they put people on duty. customers wait and when asked they answer incorrectly it seems terrible to me for a bank they have known they have to manage their customer service

They are poorly educated and never pick up the phone, they do nothing well and they have no education at all, they are lazy and bitter.

I am surprised by some complaints about this office. I have been with her for years and they always solved my issues and procedures promptly.
Each employee may work differently, but Silvia Navarro takes care of me and I am satisfied. Thank you.

The manager Silvia Navarro knows how to do her job very well, she is correct, kind, listens and knows all the banking tools necessary to guide the client, an exemplary worker.

They tried to charge me 6 euros to withdraw my money.

Little desire to work, poor customer service

Purposely walking because you have taken out a bunch of cashiers accompanying an elderly person. One did NOT work and the second did not ALLOW ENTRY. You have an amazing bar.

An absolute shame. I went to this office today and I just needed a stamp to be put on a document. Despite going within hours, they did not open the door for me, only the ATM could be used. It is not the first time that we have had problems with them, I have an elderly relative who went to the office to collect the pension and since he did not know how to do it at the ATM, he had to go home without the money on some occasions. The truth is that it makes you want to burn the bank. For now what we will do is take all our savings from there.

Excellent attention!
They responded quickly and found ways to help me with a question that was not easy. Very good predisposition and kindness on the part of Miguel to solve my request.
Thank you 🙌🏽

Unbelievably poor customer service. Shameful

Today I went to withdraw a pension plan that the state opened and I was attended by a lady in an office in a very rude manner and with little education. I suppose the reason was bureaucratic, limiting himself to telling me that it would have to be the day after the retirement date

I came to this office on the recommendation of the one in via agusta, since in via Augusta there is no longer cashier service or to pay taxes. I arrive to pay my VAT and there is no cashier service either. The employee even discussed why I left it for the last day, when I came expressly from abroad to carry out the process. A lack of respect. Luckily you can do it through the app. I am attaching a photograph so that you can see how far the monitor is from the waiting area, so you can hardly see the turn. Bad office and bad service...they charge me like BBVA but they want to work without employees or offices like ING...it's not worth paying them.

I've been trying to talk to my manager for 1 month and he doesn't answer. I leave messages for them to call me and they never call. I have a company account and the service is the worst I've ever seen. The response is even more amazing. The manager is so busy that he hasn't been able to contact me in more than a month, and if they call and they cannot help me by phone since it is not the same department,

My experience is that it is reportable because many BBV do not have ATMs inside the Bank and do not take into account the thefts that there are, putting a card ATM for the elderly is shameful and reportable.

The thing is I work at a convenience store and I mostly need to get the change for the shop, and to get the change I need to go to this bank cuz it's the closest for me, and usually when I come they never ask me what shop I need the change for.  But last time when I was there a worker called Maria Jose was not in the right mood she told me I don't have the permission and neither am I allowed to get the change, she told me I needed to go to a different bank which was farther away. So I told her I normally always get the change at this place and this never happened and why is it happening today? She told me "I am working here for 2 years and I've never seen you before." Even though I usually get the change there. And I even showed her a pic where I showed her "Look I get the change at your bank". She disagreed to me and even disrespected me. Later they closed the bank and told me follow me and brought me out of bank and closed the door.

Like where's the respect for the customers? I've waited like 40min just for my return and then I'm getting disrespected like that? It's not about the change, just get the manners, why even work there If you are treating the customers that way?...

BBVA make it better please ...

I love the bank BBVA ans the employees(customer service) are very kind, hrlpful, and friendly!

Horrible!! Very slow and poor attendance. Today I was waiting for more than one hour to be attended.

Very poor attention from the cashier and no desire to work (and with the branch completely empty at the time).

On previous occasions I had already seen how badly they treated other customers and seeing the negative comments about this person confirms the lack of professionalism.

In my case: I was charged twice from a certain establishment. It happens to me many times and usually resolves after a few days. And since it was not resolved this time, I went to the bank. He told me that I had to talk to the establishment, that they would have some problem with the POS (I do it on the Internet, so nothing from the POS). After insisting that I should not talk to the establishment, he reluctantly decided to take my ID to look into the case. As he did so, the evil faces he made were brutal. And at the end...oh, surprise! There was a procedure for claiming money for duplicity. That a bank teller doesn't know this is brutal.

Last Friday, August 11, at around 9:50 a.m., I went to the BBVA ATM at Passeig Maragall 135. After carrying out the operation, the ATM did not give me the money, although it did deduct it from my account. Immediately, I informed the office staff to give me my money, since I needed it urgently, the response of the office staff was to say that it was not their responsibility, and that they could not do anything, that is, if the office is closed, because it is closed, and if it is open, because the staff is too "busy" to deal with the problems that BBVA causes its customers. They told me that I would receive the money next Monday, that is, today, obviously, this has not been the case either, that is, technically these individuals have stolen 230 euros from me, and it is not clear to me that they are going to return it to me. I suppose that what the "very friendly and professional" office staff is doing is trying to annoy me for having told them everything during the incident, since I have read that the return in this type of case, which in BBVA is repeated with terrible frequency, it can be up to 4 working days, i want to understand that the skill depends on the days and not on the office staff. Although seeing what there is, I do not rule out that they are going to have some tapas with my money, after their “exhausting work day”.
I understand that the staff may be burned out, since they have closed a lot of offices, but it has been largely their own fault, since they have collaborated with company policy, forcing very old people to use the ATM or Internet applications, to help BBVA reduce offices and therefore staff, while they prayed that they would not be the next to take to the streets. The lack of solidarity and unity brings these consequences, so I'm not sorry.
On the other hand, I also know that this is not going to be of any use, because BBVA does not care about the opinion of its customers, in the same way that it does not matter to them that no one ever answers the phone in their branches, yes, then they send e-mails with surveys. What shamelessness!!!!
Obviously I have already decided to cancel the account of my company, and I suppose they will not care, because I am a grain of sand, but to me it is not an act of dignity against this company of….
P.S. The gentlemen of Google have not allowed me to call things by their name. The original review was much more realistic.

Rabch closes at 14:00?!! They could not even tell me the phone of my gestor?!

The costumer service got angry, used bad words and yelled at me when there was complication from them. And refused to be helpful.

Excellent professionals and very good customer service! This office is far from my house, but I only go there because they always have the best disposition to answer my questions.

I was a client of this bank in Argentina, then Peru and now I am in Spain, I have not visited other BBVA branches at the moment and I only had the experience with this one. The truth is unfortunate, far below the attention to which I always get used to is this brand, a bank where there are no shifts for attention, people order themselves just like 15 years ago. It needs cleaning and painting. A girl from the box in the 25 minutes that I was waiting to be served by the box (which only put 1 person) came out 2 times to smoke. Well, the truth is I hope they improve and I really hope that other offices are totally different, otherwise I would not work with this bank in Spain at least.

Today, November 2, 2022, I visited the offices again and had another terrible experience. Just for questions I was waiting to be attended to at the window but none of the 3 people (who were not attending to anyone) received me or asked me what I needed, tired of waiting I approached one of them with the intention of asking what She tells me that if she didn't have an appointment she couldn't help me, insisting that no one was there and that it was going to be brief, she continued to deny me attention and stressed that since I hadn't opened my account in that office I couldn't even go to the area of the modules, I could only wait and receive cashier attention, which seemed absolutely crazy to me. I think this branch should mainly receive an audit and retrain their staff, I am totally dissatisfied.

BBVA CatalunyaCaixa

The customer service there is the worst I've ever experienced, besides you have to wait a lot they are not willing to help, i recommend to change that kind of personal and put people that really want to help and work

They don't respect their own schedule. Closing at 14:15 my father showed up at 14:00 and they had the second door closed, the workers looked at him but did not deign to open the door for him, having 15 minutes to make arrangements. Very little humane treatment and lousy workers.

Terrible treatment, zero empathy for not being a customer and I don't even want to be one. And being a customer or not does not imply how unpleasant an employee of your bank is. Recycle yourself a little and don't act arrogant because you have served a client in a very bad way because your turn has passed. 55 minutes to be attended to and you have to go from 8:30 to 11am. Learn from the competition because I deal exquisitely and they are always there. All the best.

It is known to all that this company earned 5,961 million euros in the first 9 months of this year 2023. Today I accompanied my father, who is 80 years old and has obvious mobility limitations, to this branch. Around 11:00 in the morning at the bank office. There was an employee at the checkout and 2 sitting in some cubicles with numbers 1 and 3. The queue, mostly retired people, about 20, remained disorganized since the machine that gives the batch number did not give numbers and some customers had organized a queue parallel to that of the bank's electronic machine. We have taken out the batch in the machine obtaining a number on the display. So there were two batches. Our time arrived and after both mine and other grandparents were waiting for the minimum 30 minutes. The bank employee sitting in cubicle 3 got up to notice that our shift had passed, when in reality they were serving customers without a turn given the chaotic situation. At the point I had no choice but to show my absolute repudiation of the attitude of such an official who was quick to defend his incomplete and defective system. The rude treatment towards me or, by extension, the rest of the clients whom I came to intimidate with the loss of their turn has been absolutely intolerable. In addition to expressing my absolute contempt for his attitude, I have filed a formal complaint and, most significantly, the employee has refused to identify himself by name. The biggest shame is for a business that invests in machines, barriers and rude people to misserve their elderly clients and hinder operations that are not interesting while they make profitable the deposits of their preferred clients. BBVA management should review the capabilities of its Meridiana office employee, 334 cubicle 3 and should have conscience and ethics with ALL ITS CLIENTS.

Three ATMs, one not working, the other two do not allow deposits (either because they do not allow this option or because they are broken). Offices closed for holidays and vacations. Since you open and provide in-person service during such limited hours, the first thing to do is at least have the option of a functional cashier available. Everything a little bad, right?

Oficina Banc BBVA

Terrible service!
I was in this office today 15.02 around 13:30 for open bank account and supposed to be you’re client. Woman in cash desk #1 told me I have to take appointment for another day, ok, no problem and I had couple another question . I don’t speak Spanish well she absolutely didn’t want to help me. In the end of the story she said me i can’t open bank account because I’m not a student and I don’t have contract for work, despite the fact I have residence and NIE.
Fortunately I found the answers for all my questions in another office,but first impression was awful

Morons. Avoid at all costs. They have no interest in foreigners'money and to be honest they just can't wait to be made redundant.

very incompetent bank, terrible service, we have suffered a bank fraud and more than 6 months have passed without obtaining any type of response about the case even though the indicated claims steps have been carried out, we have had to go to report The Bank of Spain has not clarified anything about what happened which seems to me to be a lack of respect since they are supposed to be there to safeguard financial protection, an issue that is at risk with them, they do not answer your calls or emails or in person, The bank manager is conspicuous by her absence, if you can change banks do so immediately.

Very incompetent people, you go urgently with an account and they drag you out and when you ask what happened, after a few weeks, the manager tells you that she has not been able to look into the issue because she works a lot and has not been able to. Avoid this office.

This bank is old and does not adapt to the new times we are living. Apart from how bad the office is with all the cables hanging from the ceiling and a more than hostile environment, they simply do not know how to give a serious and professional image that wants new clients if not only they want no one else to open an account in this bank.
They don't know how to do marketing and they don't know how to attract new clients through the internal process and structure of the office.

Mirabaud & Cie (Europe) S.A.

Caisse Regionale de Crédit Agricole

This bank gets rich off of people's poverty! They are making life impossible for my colleague Yolanda and they are not providing any solution to her situation: they are going against people. Never ask for a mortgage from this bank because later it will be all problems. 0 recommended

Credit Agricole does not comply with housing laws and continues to force my sister Yolanda to pay without giving her the dation in payment. Frankly disappointing, it is an unpresentable bank. He has tried to negotiate with them but they do not put anything on his side, they only think about making money and never about people

This bank is enriched by the need of the needy. Usurers and unscrupulous, they sell colored mirrors and then they really show the scam of their "loans and benefits" that is far from providing solutions to families!!! A huge 0 WARNING: DO NOT FALL INTO THEIR CLAWS!!!

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