BBVA Catalunya Banc

Excellent BBVA point. The fastest service I’ve ever had. I’m very thankful for help and understanding although I used translator to communicate with employees. Definitely a 5⭐️ experience

My 5 stars go to the Personal Banking Manager David Requena, very good, excellent service, extensive knowledge and he has helped me a lot in my efforts. Now, the box is a disaster.

I give 1 star because you can't give 0. We go one day and they don't serve us without an appointment, we ask for the next day at 8:30 in the morning, we wait at the door and they don't open until 9. The workers looking at the door and laughing while more than 7 people are waiting to enter the appointment time. In the end we were not able to carry out the procedure due to their incompetence and slowness, since some of us have to do our job. Not like them.

Having powers from my parents, I can't do anything because the cashier refuses to do her job, in addition to my parents having the account there, they cause a lot of problems and they don't let you make transfers because they don't want to do their job. Suggestion that they take an empathy course and how to do their job instead of being dizzy and not encarte other branches, thus possibly improving the quality of service. That if to leave you with the word in your mouth and to start talking with your partner they do it wonderfully. We want qualified customer service NOT what we are receiving. It must be a shame that they play with our money.

They closed a lot of offices so this one always has a lot of people, I call my manager and he doesn't answer me, I call the office and the automatic system answers saying that they left a message for my manager because they couldn't answer my call 😞

BBVA

Not very decisive and the treatment leaves much to be desired. Twice I have gone to the office to manage a future plan account for my son who is coming of age and they have not clarified anything, at least they should give him an access code. In this way and with the treatment received, it makes you want to cancel accounts and go where the conditions and treatment are at least somewhat better. Office hours do not facilitate access either. Since the pandemic, office accessibility has gone from bad to worse with prior appointments.

What scoundrels!! My mother went this morning to have the latest transactions on her card printed and they asked her at the window (male worker) for €3, my mother did not want to pay it and she went to the Plaza Llucmajor Office and they did it to her free. He has returned to this Office to tell this scoundrel, that in the Plaza Llucmajor Office they have done it to him without charging him anything and the subject in question has told him; "man, this has its job"... Job Filthy rat!!?? If you just have to hit the print button and give the printouts to the person.
You know that thanks to people like my mother, who have their miserable pension there, you have a roof over your head, SCAMMER!!

I went with my mother to do some business, and the truth is that the experience was very bad. Both as the woman in the window and the man who was in the other. Treating customers horrible. I only had to spend 15 minutes to see 3 different cases. What rudeness on the part of the workers. I do not recommend it at all. Talking very rude to customers.

Customers crowded together like a herd, two ATMs for a few thousand customers for three entire neighborhoods (Roquetes, Prosperitat and Trinitat Nova) for any management is worse than the public administration with funcivago schedules

They work very slowly, I have been waiting for more than 1 hour, to pay a fee

Office always empty, but they never want to serve you... rude and lazy. They should know what it means to be out of work, so that they value what they have.

The staff is friendly but it cannot be considered a proximity bank because there is no longer a cashier service (only by teller). You have to make an appointment to be served.

Shameful... unfriendly and without manners... they don't attend without an appointment or for a sad 2-minute consultation... it really doesn't surprise me that more and more offices are closing... and the saddest thing is that they themselves they get rid of their clients so that later they themselves go to the streets due to lack of work and reunification of offices...
When will we realize in this country the lack of being more of a person and worrying more about the people who feed us...
Without a doubt they lose, but that the workers themselves don't realize that they are digging their own grave is incredible...

Until the noses that they remove the offices and with it the ATMs! And if there are, they don't work! They have my money, I want to be able to use it! We have been using cash since the stone age, now you want to load it?

The customer service and lack of organization to manage customer requests is painful, more than 1:30 hours waiting to be attended to. Lots of staff and only 1 person works, outrageous

More than an hour to be attended to because you are not a customer of theirs, it is a shame….

You know, establishments and places like this never have to be nice to their customers.

Regrettable on all levels. I opened the account 4 months ago, I still haven't received the card. I've been calling for a week and no one picks up the phone, so I asked for a holiday at work today (because why work even for an afternoon) and when I wanted to do a transaction with the manager she told me that she was very busy, that He could see me in two weeks. I have wanted to cancel my account from the application and it won't let me either. Everything is very unfortunate, not recommended.

One star because you can't put 0. I don't know what this office is for, they don't serve you, the ATM is always broken and sometimes they close it if it's not office hours, the person inside doesn't get up from the chair... and a long etc.
Yes, to collect commissions they do work there.
They have no shame and are unpresentable.

Very bad attention... at BBVA they say they close at 2:15 p.m. but instead they close at 1:45 p.m. They no longer feel the desire to attend and I'm talking about the branch that is located on Vallcarca Avenue

I've just been in the office and the lady who was working today hasn't even gotten up to open the door for me. He simply pointed to a sign on the door indicating that you have to make an appointment. One of the channels to request an appointment is the same office, but of course, she couldn't even get up. lousy service. Outrageous. They should do an inspection from bbva itself.

ATMs break down constantly. In many cases it is impossible to withdraw money. The services provided by the office are less than minimal.

They are unpresentable with very little desire to work. Of the four incidents that have arisen with the bank, none of them have wanted to give me a solution, delaying me as if I were bothering me when I went to the entity. The problems were finally resolved as soon as they arrived at other offices without any problem or inconvenience. They should recycle permanent staff since they do not contribute anything to the company. They are sitting there waiting to collect their paycheck.

I found this branch to be very helpful and available two times I went there on a short notice.
There is another branch next to my house which is never open to customers. My gestor on phone does nothing as he "can not identify me" so he sends me to the branch. Huh
At the end, this branch helped.
Big Plus: there is lady cashier who speaks Enlgish. Which is very valuable

Impossible to contact them. Neither by phone, nor by the website, nor by the BBVA call center....you don't get a response

Yesterday the ATM swallowed my card because it wasn't working properly. Today they kept me in line for 45 minutes to get it back. 45 mins because they have 1 person attending to what should be attended to by 2 people. Summary: I can't withdraw money, they leave me without a card and they have to wait 45 minutes to solve it because they don't know how to manage an office. Furthermore, this ATM does not usually have change.

I do not put a star, because I think I reserve it for worse places. But being a customer of this bank, I have to say that the experience of this branch is terrible. Because of how long it takes, because of the way they treat their clients, because of the trust they take... They have managed to make me feel as if they were doing me a favor. I don't think they understand that the street is full of branches of other banks, and that they should take better care of customers. Luckily this is not my branch so I won't be back...

I have made a request to open an account online and I have just given up on the request after waiting more than an hour to be attended to. I left the office without being attended to. A single person at the checkout and starts talking to customers about personal issues while people are still there waiting for hours to be attended to. It is a real lack of respect for the client. I am very clear that I will never open an account at BBVA.
Terrible service and I would not recommend it to anyone.

Thank you for the exceptional service from Mr. David Martin

I want to congratulate the team at this branch, especially Nuria Ruiz Manresa who made an extraordinary effort to help us resolve a matter with an account that we had pending. His attention was super attentive and efficient. Also very good work by Jordi. Thank you!!

This review is not for this branch in particular, but for BBVA in general. My only relationship with this entity dates back to an account opened in 1995, which has been inactive for decades, originating from 'Caixa Catalunya'. To my surprise, BBVA resurrected it in August, applying exorbitant commissions and late payment interest.

It took me a month to cancel the account, after sending emails, making calls, visiting branches and filing claims. After updating my account details from 1995 (a time when neither cell phones nor the Internet were common), I began receiving daily calls threatening me with legal proceedings for late payment if I did not regularize the negative account balance. It was absolute hell and absolutely unfair.

I consider this situation to be unfair not only for me, but also for BBVA employees who work in front of the public and who, inevitably, face the wrath of customers affected by these practices.

Terrible attention, 45 minutes late to attend by appointment. And when they attend "we do not open accounts in August", they definitely do not want to work. Online banking, artificial intelligence to replace these useless.

A Bank in all the extension of the term. Agile, complete, solid and versatile. Excellent treatment

Credit Suisse AG

This bank is located all over these machines work fine

Thanks to Susanna! The best investment bank in Spain... and partly abroad!!!

This is the closest branch to my house. Never open to customers. Every month new schedule. You arrive and they are closed just today... Useless

I tried BBVA online and couldn't open an account. After the online process you are request to go to the bank. There, they didn't accept my NIE, they said they needed the TIE, that has a photo. Also, they didn't accept my spanish contract promise or any document from another country proving that I have an income. To open a bank with passport only I would have to wait 10 days to get an appointment in the bank. Ridiculous.

I have been trying to contact you by phone for half a year. Not once has I been answered. regrettable

Discriminatory treatment. After a long wait while the cashier chatted about personal issues with clients at eleven o'clock, she refused to manage my request, urging me to do it by myself, immediately afterwards she continued to carry out the same process requested by me to clients who were waiting behind me. Lack of praxis and values. Regrettable

Miguel assisted me, excellent service, very clear and patient with me. I left the branch with my account and health insurance that I needed. He helped me open my homebanking account in the app and was very kind. You just have to be patient when there are several people, you have to wait to be served.

Throughout the week they have opened the office from 9:30 a.m. to 12:30 p.m. “for the Merced festival”??? And what does the party on Saturday the 24th have to do with why they are only open 3 hours a day? People queuing on the street to get in and the girls inside chattering saying that they can't even open the door.
30' cable?? Is this the way we customers deserve to be treated? :-(

I transferred some BBVA shares to another bank with the intention of selling them and left the cc with 1 euro. 3 months later I receive a letter with a negative balance of 64 euros. They did not close my securities account and this has generated debts. They did not offer me closure nor did they inform me that this would generate expenses. Finally I paid 84 euros and closed the account. Next destination consumer office, thank you for wasting my time and money.

For any questions or problems they are always at your disposal. They also inform you quickly of any information or promotion that may interest you.

A disaster of attention. I just wanted to renew the password to expand a pension fund but after more than half an hour waiting and seeing how people who were behind me passed by, I'm going to Caixabanc

In the middle of the pandemic, 11 people in a 4 m2 cubicle, terrible service, only two people to attend to, the manager believes that God can get up from his chair and help, he is rude, BBVA has earned the fame it deserves every day.

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