BBVA

Good service, helpful staff

It has gone from being a very good office to chaotic. There is no human way to contact. Horrible treatment in attention they pass totally. It took me two days to contact my manager for urgent issues and Nadir responded. The landline releases the roll to end up indicating that everyone is busy and cutting the call. insane

Great attention and professionalism from Noelia Ruiz when opening a business account and investment advice. The best service received in years from any bank! A 10!!

Terrible customer service from the current cashier. They even have problems getting the money into the account. They refuse to accept money at the window and despite meeting the entry requirements, they try to get you off their back and direct you to the ATM. The lack of tact and professionalism is conspicuous by its absence. I advise you to go to any other office or change banks.

From another office they tell me to go to any BBVA office to do a specific transaction (I have it by email). I have come to this office and they have told me that they cannot do it, I explain to them what they have told me and they tell me that they do not care what they have told me, they are not going to do anything. Wouldn't it be easier to consult the other office? Can't they talk to each other instead of making customers dizzy? 0 in professionalism, 0 in customer service. We are in 2021 and they are still stuck in the 80s. When the offices close and everything can be done online they will complain....