BBVA

People sleeping in the ATM everything smelling terrible and on top of that with junk everywhere. They should have some control. Because I needed to take out but otherwise I didn't even go in. Either they put in a tough cashier or they make sure they don't leave a mess.

I am not surprised by the bad evaluation of this bank. I called a few weeks ago explaining my problem, the girl did some checks or so she told me and that her partner would call me... When I didn't receive the call I went to the office and she told me to wait for the call because she couldn't do anything. When I call this morning they tell me that they have no record that I have called or gone, when the girl looks at my documentation she says that she called this bank and now it is not my branch that has changed to an online branch ((when I do not I have changed the office, it must have been them not to work)) the truth is that the guy from the online office was a success, a professional and decisive

The ATM does not work on weekends, it has already been 5 times that I need to use it. The screen is blank and does not take the card. How sad to be a BBVA customer and not be able to use the ATM in your neighborhood. Of pity.

Always very good treatment from Paula.
We have been with BBVA for 6 years, in the same branch and we are very happy.
Very fast and correct procedures, even when it is clear that more staff are needed in the branch, they do everything they can and always find time to be able to serve us as soon as possible.

I have not seen a worse bank in my life, 4 calls asking for an appointment and their only answer is okay, we will call you later... And they never call, you show up there and they tell you we cannot assist you without an appointment. We cannot withdraw all the money from the bank if you do not notify us in advance in an appointment. They scam you by charging you 150 euros when you are under 30 years old and their law stipulates that they do not charge you ahh but you had to have an email address in the bank that is why they charged you... The complaint and consumer claim that they are going to take It's going to be gigantic.

They opened an account for us which we could not access from the mobile application, after going several days without a solution saying "it is the coverage or your mobile" we decided to go to another office in Inca, in less than 10 minutes the problem was solved .

Customer service in Lloseta office disastrous.

The treatment of its director "Pablo" is unbeatable, you rarely meet people as decisive as him, and I say "people" because nowadays finding and using that word in a banking entity is almost impossible.
Human, clear, accessible...congratulations for having employees like him.

I have been with BBVA since 2015 and I have always been happy and satisfied. Since I changed my account to the Lloseta bank, I don't like it at all when it comes to customer service.
In January I went to the bank to look for information about a mortgage, they gave me an email to contact. Since then, emails and WhatsApp messages have been sent. The seen nailed and without response. On the other hand, when I was in Santa Ponsa they answered me immediately and even sent reminders about insurance charges, etc. A shame.

You have to wait too long, there is little staff and you need an appointment to do any cashier procedure unless you go before 11:00 AM. I believe that we have the right to receive the best treatment without waiting from those who work with our money. I hope they change the rules and treat customers as if each one were special.

They don't want to open an account if you don't buy life insurance. What a shame to lose clients like that.

How can it be that I call this office and the person who answers tells me that I can't make an appointment just to find out about a benefit that I plan to do, when I've always been a bank customer. He tells me that the office in Palma corresponds to me, so far I agree, I can request the change without problem to the one in Puerto Pollensa but what does not seem logical to me is not being able to simply inform me. I told myself a lot about the online manager, when she herself was the one who recommended that I go to my nearest office. A SHAME.

Very personal, agile and trustworthy treatment. Very happy with the management carried out, especially the director.

Very unfriendly and kind. Terrible service.

Terrible attitude every time we go, they don't want to work, they send you somewhere else, even though it is their job. It's hugely lazy, I changed banks because I'm fed up with this terrible customer service. You should change the staff. In my life. With all the valid people there are and you have four lazy people. Losing clients is the only thing you get like this

Very bad attitude, they treated me in a very unpleasant way and did not help me. The worst experience I had with a bank, I will never go back to this office, they don't know how to do their job!
I opened an account online and had to go to an office to verify my identity, but when I arrived they told me that I could not do it with my passport together with my (permanent) NIE, because that was not proof of identity... as a result I could not open an account, even if I have all the necessary papers.

Incompetent and unwilling to work. More than half an hour for two checks that they have not been able to provide me and treating me in a bad manner with the intention of making me go to another office. In the end the director tried to fix it but without success.

Terrible, especially since this director has been here, they have always covered my receipts, I have had a problem and they have completely resolved it, and in the end I am going to take my payroll to another bank where they serve me better and with education, since this director leaves a lot to worry about. want..

fix the ATM once and for all... in 3 months I have spent 6 times relying on the service and it is always out of service... Terrible ATM needs a renewed plan.

I have closed my account there, the truth is that I do not recommend it, they only attend in person until 11 in the morning, and if you have an emergency, manage as best you can, make an appointment and these days for them to catch you. What a cloth. On top of that, if you call customer service, most of the time they cannot solve the problem because they are not authorized, a roll come on!

It would be unfair to say that they have bad customer service, even to say that they have it: it is rather a cynical and ruthless mistreatment of the client that they do have. The phone, forget it, they don't pick it up. There are procedures that force you to go to the office to be carried out, and if you can avoid this office, do so. In my case they sent me to another office in Lloseta and look where, I came out winning. I understand that they may be worried about their jobs, but making the client pay by neglecting them is the most despicable thing a professional can do.

Hello. I am a client and this morning I was in this office and the girl at the till is very professional Natalia, not bitter, she was overwhelmed since she was alone in the till attending and it can't be.

Horrible, bad experience in everything.
They are slow, we queued when there were only two people in front and in the end they all passed us and we have been waiting for more than hours…
Bad management
Incompetent workers and they start talking about life...

A real shame, they assured me that if I opened a fixed-term account I would not lose anything, if I earned something well but never lose, when I realized they had taken more than 800 euros from me, I took my money away and they kept it With what was lost, not enough with that, I am retired and with my payments now they take 15 euros for interest, and they make me a new card forcing me to pay with it several times a month, the girl at the table giving very bad answers and very bad customer treatment, in so many years I have never seen anything like it, terrible, I recommend any other bank. a shame

Terrible service, terrible customer service. They close earlier than their normal hours. The girls who serve are always grumpy, it seems that they don't feel like serving despite working a few hours. The director is always talking on the phone with friends that if hee hee ha ha, that is to say, she works little and does not solve any problem, she doesn't care about everything. They have been like this for years and have not changed their attitude. The only nice and friendly person there was the cashier, and I don't see him anymore. The good ones always leave. And the witches stay. I'm looking at another bank. Never again BBVA

I went to the office to request an appointment and they told me that I can only request it from a phone number (which they don't answer) or from the app. From this they inform me that only the telephone appointments are available, NOT the face-to-face ones that I need.
Virtually I cannot carry out the procedures that I need since it gives me an error and asks me to go to an office, where they cannot or do not want to attend me.
Shame, customer service leaves much to be desired

I've been calling for days and they don't pick up the phone.
I go to the branch, where they have a machine to get a number.
They don't respect turns.
I finally left without being served.
I don't know how to open an account at BBVA, I'll have to take my money to Santander.

I do not recommend this branch and probably this bank as a whole. To open an account, I was asked to call by phone and make an appointment, although there was no one else in the branch except me. After I called and made an appointment, they told me that they would call me back and tell me the time when I could come. So no one called. I took my money to another bank.

Rebeca is a very kind, friendly and helpful person. What I have valued most has been its closeness and simplicity; a charm!!!

Joke. Not sure how they are still in business !

6€ service fee for cash withdrawal? R u kidding me?

I put a star because it cannot be put less... rude, xenophobic and unprofessional treatment by the staff... a pity that they skip the bank's operations and do what they want. Additionally, they do not comply with the agreement… total disaster!

Terrible attention, little staff! They never answer the office phone and the manager never answers your emails or her work cell phone.
The truth is that it's a pity for the branch, directly take everything to another bank.
Greetings.

We went to get them to help us sign some documents, but since our manager is from another office, you only need minimal help. The director came out saying that if we had questions we should talk to our office (in another province), very borderline. We have been BBVA clients for years due to the exceptional treatment, very disappointed with this branch and its director. It seems perfect to me that they go with incentives but being a bank customer should be reflected in each branch. The ATM breaks a lot.

I come to this branch to make a deposit of €50 to a family member and a mortgage payment to a non-current account, the director tells me that in the office you cannot make any type of deposit after 11:30 a.m., so the payment I can't do it about the mortgage if I don't go to Palma or wait for the next day.
I go to the ATM to make the small deposit, and my surprise is that they want to charge me €1 for making the deposit if I do not identify myself as the account holder. It is no longer paying €1, it is the helplessness of seeing how you steal from the p. Face of the people, it is the little shame that BBVA and certain other banks have for not offering a clean and free service. How much do you collect by charging a miserable euro for each similar income that is made daily at your ATMs? You know what a white glove thief is right? . I hope whoever has to read it reads it. This is my opinion and that of many other people.

A disgraceful office, €150 in commissions in 2 months for having an account and a debit card, and it is impossible to contact by phone to make a claim. Any 100% online banking is infinitely better than BBVA.

The attention is regrettable. Pitiful. A real disaster. Shame on service. To collect money, they are fast, but to perform the services that one needs, they are painful. I hope they take action on the directive. I've been calling for two days and no one picks up my phone, they've even hung up on me twice.

I do the checkout line. When it's my turn, the lady cashier is serving me and the manager sneaks another customer into the middle of my operation without even asking for my permission

I need close my personal bank account BBVA! And nobody answer me!

At 9 in the morning on a Thursday they don't have €1 coin change...they only have €25 (curiously, when I open the closet I see several, to which he answers that they are reserved) the final straw for me to leave of this trash bank

For receiving a bank transfer from Switzerland, this branch charged a commission of 1900 euros. The claim lasted 3 months and 0 euros were refunded. This says everything about the character of this organization.

Staff that does not help you resolve your doubts, transparency 0, the cashier Antonia lacks total empathy with people. They could bring another more friendly and willing to work

€2.70 withdrawal fee for DKB, Hanseatic GenialCard or Barclays customers

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