BBVA

I'm assigning 2 stars just because the employee’s good will and personal endurance in trying to help. Only 1 person at the tilt with 10 people cueing, only 2 consultants available with the result that I lost 1.30 hrs to resolve a problem created by BBVA inefficiencies (after 1.5 months and 2 salaries paid they had still not registered my ‘nomina’ nor NIE, plus my online access was blocked with the error code ‘visit our bank branch’ but this should be part of a complain to the head office). How can BBVA possibly think that 3 people can work out all these customers and this right after closing the brunch nearby? The message is clear: they’re cutting customer services at list in Palma.

Very poor quality of service, I arrived there were 2 women, it took them about 10 minutes to finish their conversations while I was alone waiting, after about 10 minutes he came out and surprised me with a (TELL ME) Without saying hello, and when I told him my need he told me Said in a very aggressive way and that (first you have to make an appointment) I hope that these people never serve me again.
Very bad attention.

The ATM is almost always not available for deposits.

09-06-2021. I just called to make an appointment for a Pension Plan process and they give it to me in a month because I'm not a customer because there are a lot of people on vacation. They tell me to make an appointment at the office closest to my home.

Bad customer service quality. The manager does not try to help solve the problem or inform about the procedures. She seems somewhat annoyed that people come to the office instead of sorting things out themselves. The BBVA app tells me that I need to submit the documentation to avoid blocking the account. And although I already have the documentation check in process it takes time. A process that cannot be solved online. In the end I left without any solution to my request. The quality of service received has a very negative effect on the image of the entire BBVA bank.

helpfull and friendly staff...would have been a 5 star if they didnt have such long waiting times at the branch....

I reproach that the client is not compensated with cta.cte. or savings with an interest consistent with current circumstances.
Well, thanks to them the bank continues on its path.
President and advisors, you should think and reflect.

Queuing and only one person serving the public at the checkout. Either there is a lack of staff, or they are drinking coffee, or they are poorly organized.
A person at their work table instead of opening the other box to serve their customers.

They don't let you withdraw the money after 11am, if you go before 11am of course you'll eat a lot of cola... a waste of time... what are they for?

The super unfriendly cashier girl with no desire to work.
What a pity so many people who need work and people like this girl working, anyway...

Something that BBVA is doing is blocking accounts for foreigners in the process of renewing their NIE.

Gentlemen of BBVA, the renewal of the NIE is imposed by the Immigration Department and the times for issuing the TIE card are imposed by the National Police, it is not the foreigner's fault.

I will indicate what the Bank of Spain says:

As far as account blocking is concerned, this DCE understands that the measures that imply restrictions on the rights of customers (such as, for example, the blocking of subscriptions that the entity decides to adopt as a result of the customer not having passed control of survival) must not only be duly justified, but also be notified to customers as soon as possible, so that they do not cause unnecessary damage.

In general, for entities to legitimately proceed to block or unavailability of their clients' accounts, judicial authorization is necessarily required, the agreement of all the holders or the concurrence of a duly justified cause, circumstances that, in any case, must be accredited and notified to its owner.

Thank you.

Very bad service from this office. The boy treated me horribly. He did not care that he was a customer and that he wanted to hire a new product.

The customer service is terrible and the lady serving me is quite rude. I had an appointment on Monday, September 7 at 10:30 to open 2 accounts. The best thing is that the lady who helped me told me that the document we had was not valid, we are from the European community and we identified ourselves with an NIE and passport but it seems that she did not know or did not feel like working. So I went to the BBVA office on Blanquerna Street and they treated me wonderfully. I was able to open both accounts without any problem.

Only two ATMs and the interior is almost always out of service. On the other hand, many operations have been transferred to automatic operations, generally long and tedious operations that require those who only need to withdraw money to wait a large amount of time. If they want to reduce weight, at least there are enough ATMs in operational condition.

Pretty bad attention, several months waiting for a call from the director, canceling several phone appointments and without answering emails. That is not how things are done.

They say it’s open until 14:30 but they are closed before 14:00. Very disappointing, like most banks in Spain.

Very slow and poor service, ATMs often do not work

My card was blocked due to potentially online fraud. It's OK. Now they cannot unlock it in the same establishment but have to communicate with third parties. In the end, a week ago it was blocked and no one contacted me. I try to call again but no one wants to answer. The truth is that being BBVA and the fees you have to pay there are a shame. You can't resolve anything over the phone at this bank. Loss time.

Great treatment and care. The staff is very efficient and attentive. You can check any issue by phone and solve it remotely or in the office.

Up until a week ago I said: if only they had enough ATMs.
Now I wish to inform all customers that BBVA has got defective cash machines. Do not try to put money in the machine, because it wil be swollen up. It is unbearable to have your 500 euros sucked by the ATM and to have the director of a bank come out and offer solutions just because you have started to scream. IT IS OUTRAGINGAND UNACCEPTABLE. SHAME ON BBVA.

Terrible customer service, I had to go 3 times to the branch to finish opening what supposed to be an online bank account and the staff was really unhelpful all this time, at the end I just chose another bank. Waste of time.

We still have the same problem... unfortunate...

The issue of ATMs is horrible... they have 4, 3 to be able to make deposits and there is only one operation for deposits. Huge queues at the first of the month that could be corrected.

On the other hand, in the office, if you deposit coins, they charge you about €15, and in the receipt they give you, they indicate €0 commissions when later on your account they charge you €15, a total scam.

The office management is the worst I have seen in my entire life. We have been trying to open an account and be able to operate with it for more than 1 month. The first time we went, they didn't say that they shouldn't have given us an appointment because she didn't know how to open accounts and that we should come back another day. They gave us an appointment with another person another day and they kept the documentation and a week later they told us that the account was already open but did not give us any access code. A week later they gave us another appointment to give us access to the platform and once with access to the platform we cannot operate with the account. They told us that we had to wait another 14 days to be able to operate. This has been 1 month now and we still can't do anything. The man tells us that he can make the transfers but he charges us a commission six times more expensive than what they would charge us from the online platform.

In short, terrible management and it gives the impression that they do not know how to work and do not know how to do things. I do not recommend this office for anything in the world, good luck to anyone who dares to ask them for something, maybe in 1 year they will offer you an appointment to give you the solution in 2 more years.

The worst office full of completely INHUMAN people. They steal all your money in a fraud and they "take care of you" over their shoulder, in quotes because NO ONE has wanted to take care of me and they have left me without a euro to live on. It is very sad that your own office cannot assist you even to give you some sad supporting papers that you need to file a report with the police. I don't put a star because it doesn't stop. And don't answer me that the app is there because obviously I CAN'T ACCESS

Banco BBVA at calle aragon 212 in Palma is a shame, I went to pay for something without being a customer, and the lady/lady (to call her polite in some way) is lazy and it bothers her that you ask her anything, she deserves to be closed the office and go to sepe, since he is earning it hard. I will NEVER recommend that bank to anyone, what is more, I will speak fatally because it is what they deserve.
Then they have the audacity to go on strike because they close their offices, I insist, THIS IS WHAT THEY DESERVE.

It's a shame the lady they have serving is older with white hair, from the start you can see that she doesn't like serving people, she yelled at us asking why we didn't have our ID with us in very bad manners and arrogant, they work for us not the It's a shame that they make us feel this way. She deserves to be out of work and on the street so she can find out how to treat people. I won't stay silent and I plan to continue calling to complain.

The ATM outside does not usually work often, and the one inside, despite being separated from the offices, is closed outside of business hours.
So queues always form…
There are no more ATMs within a radius of almost 2km and since you need money to take the bus for example, you are very annoyed if you don't organize yourself with time (hours) to find a working ATM on foot. Really disastrous… I previously had an account with La Caixa and something like this had never happened to me because they have many more ATMs and branches, and in general they seem more professional to me... I would not recommend BBVA.

Put more ATMs or enable the interior. Year 2023 and I have been waiting 25' to withdraw cash.

Disastrous cashier management and disgusting treatment by everyone, even the director. I will never recommend BBVA to anyone, not even my enemies, much less this branch. I took money out of the ATM and he didn't give it to me. After several calls and passing the ball from one to another and several days going by without a solution, I stopped by the office.
1 without an appointment they do not attend, and appointments are requested by app and they do not allow it to be in person.
2 attended to me but the only thing they managed to do was make me lose my nerve and form.
4 As of today after 3 business days and a weekend, I don't have the money.
5 they are not responsible for all the inconveniences and problems caused and they only tell you to file the complaint by email

The truth is that I have always had problems with these. Honestly, do not put your money or savings in this bank. Furthermore, my account was commission-free and without my consent they changed the conditions of my account and charged commissions even for breathing.

The ATM here charges €6 to withdraw, Oof! If you don't have an account that pays atm fees for you, go somewhere else! Also, as I waited forever to use the atm, I noticed that there is only one worker in there helping people and a huge amount of people waiting. That must be by design. Man I really appreciate banks in the US now. Thank God I don't have to bank here

The truth is that the attention they provide in said bank is disrespectful. I have been waiting for 1 hour to be attended to and there are only two workers who did not want to help me because they were closed 10 minutes after their regular closing, 0 empathy with the Customers, all morning here waiting to be served and there are only 3 people in line. Very bad attention.
Well, I just received service and you have no idea about anything. You can't give me proof of payment that your own cashier didn't give me. Bravo to you, the two women who are there don't know anything. Then they say they change them for robots with good reason.

I have been a BBVA customer for more than 15 years. The branch at Calle Joan Alcover 25 in Palma has no name to describe it. It is the worst office I have ever visited. The attention to the public is a real shame. Very bad attention. Terrible service. There is no information at the entrance that tells you what hours they are open to the public. Today, at 11:30 a.m. I went to update the Passbook at the ATM, and it couldn't be updated anymore because it was already full, so I wanted to request a new passbook. The front door was closed, they no longer serve anyone, a lady comes out and says that I have to come back another day from 9 to 11 hours. This is going from bad to worse.

Very bad treatment, lack of respect.
I had been at the bank since 10:05 a.m. waiting for them to fill out a document, he told me that they don't have to fill it out, I told him, well, give me the stamp and I will fill it out, he tells me: no because I don't know what What are you going to do with that document, I tell him: do you have a pen so I can fill it out here and then you can put the stamp on it? He tells me yes. I fill it out, I wait more than 40 minutes for them to put a stamp, the person at the table tells me to go to the director and she will do it for me, when I go to go over, wait a moment because I have an urgent call, I tell her: okay, I hope, no problem... I'm waiting, I was at the beginning, suddenly, a woman comes in, goes straight to the director's office and sits down...
I left all angry...
I have very little desire to work if I am asking you for someone from the bank, whoever, to put the seal and no one is capable. Then they are surprised that the banks close....

Last night around 11 pm, they sent me an email telling me to change my account password

this has not been possible in any way

several calls, several attempts with the cell phone and with the computer

I will not list all the labyrinths of attempts, they already have them in the recorded conversations

Saturday 17:04h I have no possibility of accessing my account or knowing if my money is intact, I have no explanation or solution.

I can't go to the police station because I can't check if my money has been stolen.

But I can make public your negligence through different means.
if I can close the account
If I can stop advising against your bank

On Monday, if I can give you the number you need, including requesting that the police come when the office has the most traffic.

Regretting the bad time they are putting me through.

I say goodbye wishing to never hear from your entity again.

Today I went at 10:15 in the morning to check in since the hours are from 8:30 to 11:30 and my surprise is that there is no one in the office, I wait until after 10:30 and there is no one there no one appears, incredible…

I don't know why they have an ATM if you can't get the money you want and you need it, if you need to reload the bills "DO IT" and provide a service for which you charge......

Today at 10:00 in the morning I went to carry out cash operations, but there was no one in the office, I waited half an hour ringing the bell, and no one answered, I have been waiting for weeks to fit in with my work schedule to be able to perform cashier functions since every time I have gone they have not wanted to help me because it was after hours, if it is not possible after hours or on hours how can I do it?

Pilar is a ten.
Always solves my doubts.
She is the only one in the office and is aware of everything and everyone, without losing her smile.

€50 missing at the ATM, with a piece of paper saying that they are keeping that bill, just like that, nobody knows anything, no online banking, no website, no office..... to go to the Bank of Spain to complain

Very happy with Pilar. He helped us with all our questions both in the office and with any questions we asked him from home.

For a simple consultation, you must make an appointment. I'm going to another bank, they've had enough of me. Oh and I take all the money.

I have had a business relationship with BBVA for 19 years, always in the Pont DINCA branch, different directors, different managers. During this time I have been lucky to have a manager like Pilar, a close person who always guides me and helps me as much as possible due to the workload she has. At a time with so many possibilities of E-BANKS where I consider changing, my decision has been made... while this Pillar of this branch does not move.

P.S. 5 stars for her, the BBVA however bad management, you force us to do 10 types of new procedures at the ATM which I only use to withdraw money because I use the app and you continue to have only 1 ATM that fails more than a shotgun at a fair For such a large population center...Consider putting 2 or even 3 ATMs in this branch. I don't have to wait for a man to pay 10 bills and make 50 deposits to get 20 euros for coffee.

They never pick up the phone
no answering machine

That's how well all banks work

They don't pay any attention to you

If it's not to sell you something

they never pick up the phone. It is completely impossible to talk to them from the mobile.

Twice I have tried to manage a matter with them and it has been impossible, distant and unwilling to help.

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