BBVA

What a shitty attention... in this office, a tall lady with glasses and graying blonde hair talks to you and treats you terribly as if she were superior to you. No ATM worked and you have four. The lady with a bad face and offending does you the "favor" with contempt. I'm going to cancel my account NOW

A shame, I have already sent the complaints to the central office, working from 9,ooh to 12,ooh because it is the town's week, I let them know that this week is for all the companies and businesses in the town, and there they are everyone working all day except you. I will make complaints every week to headquarters until they take action with this office.

At 10:33 I go into the branch to get money from the ATM, I see that it doesn't work and I mention it at the cashier, they tell me that it is restarting and that I will have to wait 20 minutes, how is it to pay the shop next door I tell them to the cashier girl that I prefer to take the money at the till than wait and she tells me that she will have to charge me 2 euros as a commission. Incredible!! In my own bank I have to pay a commission and on top of that because of a problem they have had for months with an ATM that gives problems day in and day out.

The perfect cashier service now. They could fix the ATM once and for all. I've been here for two months and it just keeps restarting without being able to use it. Now that's a scam. Pass it on to the appropriate person and have them fix it or change it.

The ATM does not work, nor do they look at it while in the office because it does not allow deposits to be made and on top of that it tells me that to make a deposit it has to charge me a commission, when in other offices they do not charge you if you do not enter a deposit.

As a foreigner I had a very good experience with this branch. The staff was very nice and welcoming. Mr. Antonio P., who was taking care of my case, was professional and very helpful and he was speaking English, which was a great asset.

A shame. After sitting down with the director to study a mortgage, being a more than solvent couple and accepting the mortgage conditions, he does not answer the phone. If you call him from another mobile, he picks it up. Since I don't understand the situation, I went to the bank that opened today in the afternoon.
He hasn't even deigned to come out, the man from the register hasn't opened the door for me and has limited himself to telling me that if I didn't have an appointment he wouldn't attend me, to which I replied that it's difficult to make an appointment if the car doesn't pick me up. phone.
I do not understand the situation at all, I suppose that as a new rate rise is expected they are extending the gum.
That said, a shame, not even pick up the phone to give an explanation.

The man who responded to my request as to why my NFC was not working gave me a lesson in rudeness and lack of respect. His manners and responses were completely nonsense as well as tacky.
I had to call customer service and file a full-blown complaint. And tell me that the director will call me the next day.
The director did well, covering what he could, despite being aware of his subordinate's crudeness.
And from Madrid, very good. They called me back and apologized. They understood the situation and, during the call, searched for the office's rating on Google to compare.
I missed an apology from the employee, not for putting himself down but rather on the contrary, for honesty and humility.
I hope the worker is up to the task and my case has been the exception to the rule.
And that if one day I appear in the office, I will be treated with the dignity and manners that I deserve.

The most painful office on the island. Something always happens to them. They don't have a line or the ATM is out of service. Every time I go there are problems. They can never help you.

They did not help me to open an account. Very unfriendly employee

3 different days trying to call the office number and they never pick up. For 3 days I have had to go to the office, ask for a number, stand in line, and lose time during work hours that I will have to make up, all for a process that would be resolved with 1 minute on the phone.

Why do they have a phone number if they are never going to answer it?

The man at the cashier doesn't give any help and on top of that he speaks badly to you.
Twice I have been, both times he has spoken to me terribly, terrible customer service!

It is a shame not to be able to deposit money in the ATM inside that they force you to do it in the one outside

They are carefree, the blonde lady that they have at the counter is such an edge of the worst that it seems that you are asking for a lung instead of help. I'm still waiting for your call, the cashier ate my money when trying to make a transfer and nothing to return it to me .......... I'm still waiting and not a single call, you call them and they don't answer the blonde makes you sick dude, what is this? I hope they return it to me for good.... 6 days have passed and I don't know anything, what a shame for a bank.

One weekday I could solve my banking problems and despite not having an appointment they have attended me, without rushing, with great kindness and patience. A ten for Isabel, the girl who helped me. It's a pleasure to go to BBVA.

The Felanixt branch is a disaster. They want to scam you for opening an account, forcing you to take out insurance (scam) any other bank does it without opening anything now... later when they close it they complain.

the office and the employees are good
only that it would have to be in a place with more access by car
and there are more ATMs

ATM was nice and did not have any hidden conversion fees, just a small withdrawal fee.

Very bad attention from the officials to open an account for the payroll or listen to you

Despite withdrawing money worldwide with a credit card for free, the bank charges a fee of 2.70 euros per withdrawal.

They really work better online or over the phone. The face-to-face attention in this office does not promise growth, the one that attends to the public, who is the oldest, attends rudely, they do not see the desire to be there or to favor the processes of the clients. He answers in a bad way and his attitude is one of total bitterness.

Despite the cancellation, an open item is noted in my account. In addition, there are high transaction costs, which are only displayed at the very end before the money is paid out - which was also the reason for the cancellation. 1.87€ transaction costs for 100€ withdrawal with VISA card

The man sitting at the first table on the left treated me without asking for a single piece of paper as if I were a starving beggar. sexist and arrogant

A shame that there is no ATM in Porto Cristo

It seems ridiculous to me that you try to call by phone and get the robot that, after asking you for your information, does not answer you and hangs up on you.
And I just wanted to know what hours they have to pay bills.
A great shame.

The ATM is broken and when I enter they want to charge me €2 as a commission SCAMMERS

It's 9:10 and the bank is closed, I can't even use the ATM, what a shame, they tell me 5 minutes but nothing, lateness, but for collections they are really fast and not to mention charging you commissions!!

Disastrous service, when you call by phone they never pick up...

The cashier is very rude. I was nervous because the ATM had broken down and was responding very poorly to the customers we were waiting for. They serve you better in Alaior.

Excellent professionals, and very good treatment.

The girl on the right when you enter is an unfriendly, arrogant woman. We went to put my partner as the starter and the unfriendly woman told us that it couldn't be done. We wanted to earn 8,000 thousand euros from the sale of a parking lot and the individual practically did it for us. An unpresentable one!

The ATM at the BBVA Alaior office is currently located, due to the office transfer, at 85, Calle des Ramal. Greetings.

Poor service, they had no money to withdraw from my account, a disaster and shame for BBVA.

Mejores servicios Accounting

Retail & Franquicias

Industrias

Partners

Recursos