Oficina Banc BBVA

Yesterday, Saint George's Day, I wanted to withdraw money to buy roses and the machine swallowed the card without a message and nothing. Goodbye roses!! Today I went to claim the card and it was impossible because I am not a BBVA customer. I called my bank and they confirmed that there was no reason to block the card. The problem came from the ATM and now I am left without a card for a few days. DO NOT WITHDRAW money at this bank. NOT TRUSTWORTHY !!

On July 19, at 11:20 a.m., I am going to make a cash deposit to my account, both ATMs are broken. A single person in front of me at the cashier service, twenty minutes late, my turn arrives and the woman at the cashier tells me that she can't serve me because her computer system has "hanged." With the previous person, what a coincidence, the computer system worked perfectly. In short, in my own BBVA office I can't even make a deposit to my account. I give one star because this system does not allow not giving one, which is what this office deserves.

DREAMS. 4 months ago I made a negative review and... surprise, that's when they answered me. Now I see myself in the same situation. Trying to contact my office (manager, director, office, and the 3 options are unsuccessful). I have to do an important job, which requires talking to a natural person and not through the application, and, after 11 days of sending an email... no one answers. I spoke with my manager after requesting a TELEPHONE appointment (because there was no option in person) and she had not even seen my email. Totally dissatisfied. I would not recommend BBVA no matter how much its mobile application has prizes. The personal attention is non-existent.

AWESOME!!!! Impossible to contact anyone from this office. They don't answer the phone or emails. I sent an email on May 10 that fell on deaf ears. I sent another one again on June 22 and no problem. I call the office phone, the sales phone and the director's phone and there is no way they can pick up the phone. Incredible that I have to find a moment to show up at the office to ask for explanations. This BBVA office certainly doesn't give a damn about its clients.

They only attend until 11 at the window, well attended, but it is not pleasant.

BBVA

It has gone from being a very good office to chaotic. There is no human way to contact. Horrible treatment in attention they pass totally. It took me two days to contact my manager for urgent issues and Nadir responded. The landline releases the roll to end up indicating that everyone is busy and cutting the call. insane

Great attention and professionalism from Noelia Ruiz when opening a business account and investment advice.

The best service received in years from any bank! A 10!!

Terrible customer service from the current cashier. They even have problems getting the money into the account. They refuse to accept money at the window and despite meeting the entry requirements, they try to get you off their back and direct you to the ATM. The lack of tact and professionalism is conspicuous by its absence. I advise you to go to any other office or change banks.

From another office they tell me to go to any BBVA office to do a specific transaction (I have it by email). I have come to this office and they have told me that they cannot do it, I explain to them what they have told me and they tell me that they do not care what they have told me, they are not going to do anything. Wouldn't it be easier to consult the other office? Can't they talk to each other instead of making customers dizzy? 0 in professionalism, 0 in customer service. We are in 2021 and they are still stuck in the 80s. When the offices close and everything can be done online they will complain....

The treatment is deplorable and customer service in this office is conspicuous by its absence. The cashier raising his voice to older customers who ask for help to make transactions at the ATM, the account executives (who seem to be in a bad mood) sending you to resolve doubts with the cashier who has a queue and they are chatting. They make the excuse that I didn't have an appointment, when what I went to ask was about an ad that popped up at the ATM at that very moment. It doesn't surprise me that they have such a bad rating in the reviews and they rate it as the worst office in Barcelona.

While on vacation outside of my city, they call me from my branch and tell me to stop by the BBVA branch that is closest to me to sign a piece of paper that I needed.
Sadly I have gone to be near the 1019 branch of Barcelona (Travesera de les Corts, 299) and the treatment has been disastrous. It came just as they open, just me and the employees. I have felt transparent. They talked to each other and I waited without anyone deigning to attend to me, like at school with their heads bowed so that I wouldn't ask them. When I have addressed a lady, her response has been that what role was it? that if I wanted a blank piece of paper, he would give it to me. I have told him that if he could look in my account and he has not even bothered. A kinder colleague of his, after warning me that he could give me a piece of paper so that I could give him all my money, looked at my account and told me that there was nothing urgent, that I could go on vacation in peace.
????
Go to another branch, this one bothers customers.

Our experience in this branch has been really unpleasant, I consider that one of the people they have at the window does not have the necessary skills to serve customers. He attended us with an arrogance and an unpleasant dialogue, for a management that does not have any complexity.

The treatment is deplorable. The office worker in the first office is extremely rude. He tries to get out of trouble and is even a little insulting. I would like to know how to make a claim

Little education and deplorable treatment. They don't even answer your questions because they have to eat the sandwich...that's how one of the girls responded. Of course, since you can only go from 8:30 to 11:00, the logical thing is that there will be no one attending and there will be a queue...

Excellent experience with Eduard, who with great availability and kindness helped us open a bank account for non-resident foreigners. Highly recommended.

Excellent treatment and solution to the procedures. Especially for Yolanda

Worse impossible, you call the phone number on the website and they tell you that this phone number does not exist, you contact your app manager and they give you another one and every time you call they automatically hang up on you
You have to go in person and they will tell you the phone number. from the office are not allowed to take it and they give you an appointment for the following week...two mornings lost...a shame

Terrible customer service, only one person at the checkout and endless queues for a minimum of 5 minutes, the rest of the staff at their tables without flinching...and you only go when it is essential since everything is managed through ATMs. ..now that's increasingly higher commissions for nothing!!! Deplorable service!!!

AWFUL service.
I have a bank account in another location but i had an urgency and needed a help from the operators at the desk, for acting manually and giving me a help.

only thing she was able to do is "you can do it through the app".
what they are keeping personnel and physical stores open for??

EMBARASSING

Things as they are: after visiting several branches to carry out a procedure related to obtaining a certificate to initiate the cancellation of a mortgage, this is the only one that has attended me with diligence, kindness, empathy and closeness. And all this without being a customer. Both Silvia and the person who received me at the reception and who gave me an appointment have been true professionals, the kind of people one would expect to find when visiting a bank.

I was scammed by their customer, and they can't reply on their email at all. I have reached out via call, and again, no one's answering.

Good morning, I was the victim of a scam by one of the beneficiaries of your banks with the name of Linda Patrícia Gómez Sesme. I have a police report to show you. The transaction occurred less than 48 hours ago and I look forward to asking if there is anything we can do about it. Thank you.

My experience with this bank and with this branch have been completely satisfactory. I don't know if other people have had bad experiences with personal treatment but so far I haven't. I chose this bank because it is one of the most solid and responsible banks in Spain. They are also up to date on technology and security to manage your money.

I take a number to be attended to at the cashier. 2 people pass by without taking a number, they were "acquaintances" of the lady who was working at the cashier window, I tell her that they should take a number and wait their turn, the cashier tells me that she serves them quickly and that if I am in a hurry I go to the street there is an ATM. After reading some more reviews I see that it is not a specific event, the treatment in this office is terrible and they are not interested in improving it.

Office with terrible management of its employees. Attending to all those who entered without a turn while those of us who had a turn waited. They don't know how to put people in their place.
Not to mention that ATMs run out of cash more than one weekend.
I recommend to all residents of the area not to open an account at BBVA if they are going to use this office.
Indoor ATMs are closed, those outside are not contactless, why do I process the contactless ATM option?
Right now, there is a 15-minute queue to withdraw money because out of 4 ATMs only 1 works.

The telephone and email customer service is terrible, they never answer the phone even if it is an emergency. My father died and we have had documentation delivered and verified for more than two weeks to unblock my father's account, they do not inform us how we have to fill out the documents they ask of us (very confusing) and no one answers the calls or the email , disgraceful service.

Terrible attention, with the passage of time it gets worse, the cleaning issue I think there is no office as neglected as this one

As always when I go to this office I have to wait in an endless line, with only one cashier who is very slow and with the rest of the staff pretending that they are working.
I wonder...couldn't you have someone else attend to those of us who are waiting??
I try to never go but sometimes it's inevitable
And it is not always possible to make an appointment online.
An office disgrace

Advocate Abroad

Joanna Chaika in Greece provided an excellent service, she was very helpful, friendly, professional & efficient. I would highly recommend Advocate Abroad, fantastic service with a smile!

I was moving to Spain with my family from the UK and applying for the required vias. Any house move can be stressful but moving overseas significantly adds to the stress. I contacted Maria-José @advocates abroad to assist me. Maria-José was thoroughly professional, very knowledgeable, easy to contact and always available to help and reassure me. Maria-José provided essential details I was unaware of, as a result each and every stage of the process was completed swiftly with no issues. On arriving in Spain, she also made appointments with all the relevant authorities on our behalf and thereafter accompanied my family to the appointments. I would highly recommend the service provided by Maria-José. I have no doubt I will now continue to use Maria-José in relation to any legal matters I have, now I am a resident in Spain.

I had the pleasure to meet Elsa through Advocate Abroad. She helped me with the purchase of my condo in Lisbon. Elsa was very efficient, kind and experimented. She reviewed all the property documents and attended the closing with me so she could explain the content of the deed that was, of course written in Portuguese. I would hire Elsa again for my next real estate transaction.

I don't recommend advocate abroad for any serious legal matters. I dealt with their lawyer in portugal, and with their customer support. They all showed an unprofessional and discriminative attitude. It's evident they are a one-penny company, and despite the consistent fees they ask, they can't provide anything but a one-penny service. Regards

Francesca was excellent.  She guided me every step of the way through my property purchase. Not only the highest standard of professionalism but also happy to go above and beyond with a smile. Can't recommend Advocate abroad enough.

Lady at reception was absolutely useless. No help at all and intact arrogant and rude, refusing to communicate in English. When informed it was an international transfer of over 50k, she refused to help. Awful customer service and a complete waste of time.

It took me more than 60 minutes to get rich the person who could gave me the info about my possibility to open an account. My journey with this bank is just started, will see how it will be, how smooth the ride will be.

Disorganized & Impolite.
I signed up for an online bank account and I was asked to go to a bank branch to identify myself with personal ID. I took half day off from work, I go to the branch and I was told to get an appointment.. which means a few hours off from work again. I am not gonna mention how bad was the experience with the lady at front desk.

Suggestions: be human & humble and specify on the email that an appointment to identify yourself is needed.

Very positive experience with the office in general and my manager Cesar! He is highly professional and very kind!

Great service, very fast, well-managed and nice.
Seems that the negative reviews are written by competitors.

The woman there was so kind and made the work fast and easygoing, was nice :)

I think the service at this bank is terrible. The girl who attends the cashier's office lasted more than 1 hour outside, there was a line of people waiting for attention. I don't understand when they have a 5-hour shift. She took 1 hour for lunch. It doesn't make sense and they put people on duty. customers wait and when asked they answer incorrectly it seems terrible to me for a bank they have known they have to manage their customer service

They are poorly educated and never pick up the phone, they do nothing well and they have no education at all, they are lazy and bitter.

I am surprised by some complaints about this office. I have been with her for years and they always solved my issues and procedures promptly.
Each employee may work differently, but Silvia Navarro takes care of me and I am satisfied. Thank you.

The manager Silvia Navarro knows how to do her job very well, she is correct, kind, listens and knows all the banking tools necessary to guide the client, an exemplary worker.

They tried to charge me 6 euros to withdraw my money.

Little desire to work, poor customer service

Purposely walking because you have taken out a bunch of cashiers accompanying an elderly person. One did NOT work and the second did not ALLOW ENTRY. You have an amazing bar.

An absolute shame. I went to this office today and I just needed a stamp to be put on a document. Despite going within hours, they did not open the door for me, only the ATM could be used. It is not the first time that we have had problems with them, I have an elderly relative who went to the office to collect the pension and since he did not know how to do it at the ATM, he had to go home without the money on some occasions. The truth is that it makes you want to burn the bank. For now what we will do is take all our savings from there.

Excellent attention!
They responded quickly and found ways to help me with a question that was not easy. Very good predisposition and kindness on the part of Miguel to solve my request.
Thank you 🙌🏽

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