BBVA

Unbelievably poor customer service. Shameful

Today I went to withdraw a pension plan that the state opened and I was attended by a lady in an office in a very rude manner and with little education. I suppose the reason was bureaucratic, limiting himself to telling me that it would have to be the day after the retirement date

I came to this office on the recommendation of the one in via agusta, since in via Augusta there is no longer cashier service or to pay taxes. I arrive to pay my VAT and there is no cashier service either. The employee even discussed why I left it for the last day, when I came expressly from abroad to carry out the process. A lack of respect. Luckily you can do it through the app. I am attaching a photograph so that you can see how far the monitor is from the waiting area, so you can hardly see the turn. Bad office and bad service...they charge me like BBVA but they want to work without employees or offices like ING...it's not worth paying them.

I've been trying to talk to my manager for 1 month and he doesn't answer. I leave messages for them to call me and they never call. I have a company account and the service is the worst I've ever seen. The response is even more amazing. The manager is so busy that he hasn't been able to contact me in more than a month, and if they call and they cannot help me by phone since it is not the same department,

My experience is that it is reportable because many BBV do not have ATMs inside the Bank and do not take into account the thefts that there are, putting a card ATM for the elderly is shameful and reportable.

Abogados Online Barcelona

Having a lawyer is not just someone who knows about law. In addition to defending me masterfully, they have listened to me, understood me, supported me with empathy, and I have felt well taken care of from minute one. My case has also been won 100%. Thank you Nayma, thank you Raquel, you are great!

Very professional company, very personalized attention, and above all agile.
They have had a very pleasant treatment and they solved all the doubts and problems I had.

Great professionals. Excellent service in tax, labor and legal advice. Quick to respond.
There is a good quality price relation

Very professional, efficient and reasonably priced. They gave me both management services and some legal issues and I was very satisfied.

Very good treatment and professionalism.
Eager to help and inform.
thank you

The thing is I work at a convenience store and I mostly need to get the change for the shop, and to get the change I need to go to this bank cuz it's the closest for me, and usually when I come they never ask me what shop I need the change for.  But last time when I was there a worker called Maria Jose was not in the right mood she told me I don't have the permission and neither am I allowed to get the change, she told me I needed to go to a different bank which was farther away. So I told her I normally always get the change at this place and this never happened and why is it happening today? She told me "I am working here for 2 years and I've never seen you before." Even though I usually get the change there. And I even showed her a pic where I showed her "Look I get the change at your bank". She disagreed to me and even disrespected me. Later they closed the bank and told me follow me and brought me out of bank and closed the door.

Like where's the respect for the customers? I've waited like 40min just for my return and then I'm getting disrespected like that? It's not about the change, just get the manners, why even work there If you are treating the customers that way?...

BBVA make it better please ...

I love the bank BBVA ans the employees(customer service) are very kind, hrlpful, and friendly!

Horrible!! Very slow and poor attendance. Today I was waiting for more than one hour to be attended.

Very poor attention from the cashier and no desire to work (and with the branch completely empty at the time).

On previous occasions I had already seen how badly they treated other customers and seeing the negative comments about this person confirms the lack of professionalism.

In my case: I was charged twice from a certain establishment. It happens to me many times and usually resolves after a few days. And since it was not resolved this time, I went to the bank. He told me that I had to talk to the establishment, that they would have some problem with the POS (I do it on the Internet, so nothing from the POS). After insisting that I should not talk to the establishment, he reluctantly decided to take my ID to look into the case. As he did so, the evil faces he made were brutal. And at the end...oh, surprise! There was a procedure for claiming money for duplicity. That a bank teller doesn't know this is brutal.

Last Friday, August 11, at around 9:50 a.m., I went to the BBVA ATM at Passeig Maragall 135. After carrying out the operation, the ATM did not give me the money, although it did deduct it from my account. Immediately, I informed the office staff to give me my money, since I needed it urgently, the response of the office staff was to say that it was not their responsibility, and that they could not do anything, that is, if the office is closed, because it is closed, and if it is open, because the staff is too "busy" to deal with the problems that BBVA causes its customers. They told me that I would receive the money next Monday, that is, today, obviously, this has not been the case either, that is, technically these individuals have stolen 230 euros from me, and it is not clear to me that they are going to return it to me. I suppose that what the "very friendly and professional" office staff is doing is trying to annoy me for having told them everything during the incident, since I have read that the return in this type of case, which in BBVA is repeated with terrible frequency, it can be up to 4 working days, i want to understand that the skill depends on the days and not on the office staff. Although seeing what there is, I do not rule out that they are going to have some tapas with my money, after their “exhausting work day”.
I understand that the staff may be burned out, since they have closed a lot of offices, but it has been largely their own fault, since they have collaborated with company policy, forcing very old people to use the ATM or Internet applications, to help BBVA reduce offices and therefore staff, while they prayed that they would not be the next to take to the streets. The lack of solidarity and unity brings these consequences, so I'm not sorry.
On the other hand, I also know that this is not going to be of any use, because BBVA does not care about the opinion of its customers, in the same way that it does not matter to them that no one ever answers the phone in their branches, yes, then they send e-mails with surveys. What shamelessness!!!!
Obviously I have already decided to cancel the account of my company, and I suppose they will not care, because I am a grain of sand, but to me it is not an act of dignity against this company of….
P.S. The gentlemen of Google have not allowed me to call things by their name. The original review was much more realistic.

Rabch closes at 14:00?!! They could not even tell me the phone of my gestor?!

The costumer service got angry, used bad words and yelled at me when there was complication from them. And refused to be helpful.

Excellent professionals and very good customer service! This office is far from my house, but I only go there because they always have the best disposition to answer my questions.

I was a client of this bank in Argentina, then Peru and now I am in Spain, I have not visited other BBVA branches at the moment and I only had the experience with this one. The truth is unfortunate, far below the attention to which I always get used to is this brand, a bank where there are no shifts for attention, people order themselves just like 15 years ago. It needs cleaning and painting. A girl from the box in the 25 minutes that I was waiting to be served by the box (which only put 1 person) came out 2 times to smoke. Well, the truth is I hope they improve and I really hope that other offices are totally different, otherwise I would not work with this bank in Spain at least.

Today, November 2, 2022, I visited the offices again and had another terrible experience. Just for questions I was waiting to be attended to at the window but none of the 3 people (who were not attending to anyone) received me or asked me what I needed, tired of waiting I approached one of them with the intention of asking what She tells me that if she didn't have an appointment she couldn't help me, insisting that no one was there and that it was going to be brief, she continued to deny me attention and stressed that since I hadn't opened my account in that office I couldn't even go to the area of the modules, I could only wait and receive cashier attention, which seemed absolutely crazy to me. I think this branch should mainly receive an audit and retrain their staff, I am totally dissatisfied.

BBVA CatalunyaCaixa

The customer service there is the worst I've ever experienced, besides you have to wait a lot they are not willing to help, i recommend to change that kind of personal and put people that really want to help and work

They don't respect their own schedule. Closing at 14:15 my father showed up at 14:00 and they had the second door closed, the workers looked at him but did not deign to open the door for him, having 15 minutes to make arrangements. Very little humane treatment and lousy workers.

Terrible treatment, zero empathy for not being a customer and I don't even want to be one. And being a customer or not does not imply how unpleasant an employee of your bank is. Recycle yourself a little and don't act arrogant because you have served a client in a very bad way because your turn has passed. 55 minutes to be attended to and you have to go from 8:30 to 11am. Learn from the competition because I deal exquisitely and they are always there. All the best.

It is known to all that this company earned 5,961 million euros in the first 9 months of this year 2023. Today I accompanied my father, who is 80 years old and has obvious mobility limitations, to this branch. Around 11:00 in the morning at the bank office. There was an employee at the checkout and 2 sitting in some cubicles with numbers 1 and 3. The queue, mostly retired people, about 20, remained disorganized since the machine that gives the batch number did not give numbers and some customers had organized a queue parallel to that of the bank's electronic machine. We have taken out the batch in the machine obtaining a number on the display. So there were two batches. Our time arrived and after both mine and other grandparents were waiting for the minimum 30 minutes. The bank employee sitting in cubicle 3 got up to notice that our shift had passed, when in reality they were serving customers without a turn given the chaotic situation. At the point I had no choice but to show my absolute repudiation of the attitude of such an official who was quick to defend his incomplete and defective system. The rude treatment towards me or, by extension, the rest of the clients whom I came to intimidate with the loss of their turn has been absolutely intolerable. In addition to expressing my absolute contempt for his attitude, I have filed a formal complaint and, most significantly, the employee has refused to identify himself by name. The biggest shame is for a business that invests in machines, barriers and rude people to misserve their elderly clients and hinder operations that are not interesting while they make profitable the deposits of their preferred clients. BBVA management should review the capabilities of its Meridiana office employee, 334 cubicle 3 and should have conscience and ethics with ALL ITS CLIENTS.

Three ATMs, one not working, the other two do not allow deposits (either because they do not allow this option or because they are broken). Offices closed for holidays and vacations. Since you open and provide in-person service during such limited hours, the first thing to do is at least have the option of a functional cashier available. Everything a little bad, right?

Oficina Banc BBVA

Terrible service!
I was in this office today 15.02 around 13:30 for open bank account and supposed to be you’re client. Woman in cash desk #1 told me I have to take appointment for another day, ok, no problem and I had couple another question . I don’t speak Spanish well she absolutely didn’t want to help me. In the end of the story she said me i can’t open bank account because I’m not a student and I don’t have contract for work, despite the fact I have residence and NIE.
Fortunately I found the answers for all my questions in another office,but first impression was awful

Morons. Avoid at all costs. They have no interest in foreigners'money and to be honest they just can't wait to be made redundant.

very incompetent bank, terrible service, we have suffered a bank fraud and more than 6 months have passed without obtaining any type of response about the case even though the indicated claims steps have been carried out, we have had to go to report The Bank of Spain has not clarified anything about what happened which seems to me to be a lack of respect since they are supposed to be there to safeguard financial protection, an issue that is at risk with them, they do not answer your calls or emails or in person, The bank manager is conspicuous by her absence, if you can change banks do so immediately.

Very incompetent people, you go urgently with an account and they drag you out and when you ask what happened, after a few weeks, the manager tells you that she has not been able to look into the issue because she works a lot and has not been able to. Avoid this office.

This bank is old and does not adapt to the new times we are living. Apart from how bad the office is with all the cables hanging from the ceiling and a more than hostile environment, they simply do not know how to give a serious and professional image that wants new clients if not only they want no one else to open an account in this bank.
They don't know how to do marketing and they don't know how to attract new clients through the internal process and structure of the office.

Balcells Group Lawyers

Choosing to work with Alicia was the best decision I made since I moved to Barcelona. I have been working with her for 2 years, and she has been super professional and helpful every step of the way. She is always available to answer my questions and explain things in a clear and concise way. She is very knowledgeable and has a deep understanding of the complex process of paperwork here in Spain.

I highly recommend Alicia to anyone who needs a lawyer that you can trust your eyes closed. She is a true expert in her field and is dedicated to helping her clients achieve their goals.

I can't say enough good things about Cristian Balcells and the Balcells Group law firm. Cristian is not just an outstanding lawyer, but also a dear friend who has gone above and beyond to assist me with my immigration needs.

From the moment I walked into their office, I was greeted with warmth and professionalism. Cristian and his team have been instrumental in helping me secure my residence permit and initiating the process for obtaining nationality. Their expertise and in-depth knowledge of immigration laws are truly commendable.

What sets Cristian apart is his unwavering commitment to his clients. He's not just interested in your case; he genuinely cares about your well-being. He has been there for me on numerous occasions to help resolve immigration-related issues, always providing guidance and support.

The Balcells Group operates with the highest level of integrity, and their dedication to their clients is unmatched. They have made a complex and often daunting process feel manageable and stress-free.

I am incredibly grateful for Cristian's friendship and the exceptional legal services provided by the Balcells Group. If you're in need of immigration assistance or any legal services, I wholeheartedly recommend Cristian Balcells and his team. They are the best in the business, and you can trust them to be your advocates and friends throughout your legal journey.

Choose Balcells! I cannot say enough good things about them, especially Alicia our attorney. We are US citizens, and have enjoyed working with Alicia for years. We would never consider using another firm for our needs in Spain. From consulting on various opportunities regarding visas, to representing us in the purchase of our home in Barcelona, to obtaining our Spanish Golden Visas she did it all thoroughly & successfully and ahead of schedule. They are also very transparant about their fees and they are very fair. We have complete confidence in Balcells, Alicia and the whole team.

I recently had the pleasure of working with Alicia, an immigration lawyer at Balcells, and I am compelled to share my positive experience. From the outset, Alicia demonstrated a remarkable blend of professionalism, friendliness, and extensive knowledge that truly set her apart.

Alicia's friendly demeanor immediately put me at ease during what can often be a stressful and complex process. She took the time to understand my specific situation, addressing my concerns with empathy and providing clear explanations every step of the way. Her approachability made the entire experience more comfortable, fostering a sense of trust and confidence in her abilities.

One of Alicia's standout qualities is her wide range of knowledge in immigration law. She exhibited a deep understanding of the intricacies of my case and was able to navigate through the complexities with ease. Her expertise was evident, and she ensured that I was well-informed about the various options available to me. It was reassuring to work with someone so well-versed in immigration matters.

I am delighted to share that under Alicia's guidance, I received a favorable outcome for my immigration case. I am immensely grateful for her dedication and hard work throughout the entire process.

In conclusion, if you are seeking an immigration lawyer who combines friendliness, extensive knowledge, english proficiency, and a proven track record of delivering favorable outcomes, I highly recommend Alicia at Balcells.

My partner and I engaged the Balcells Group to assist us with our move to Spain via the Digital Nomad Visa from Australia and only have extremely positive things to say about our experience. We worked with Marta L and she was absolutely amazing. She made the whole process incredibly easy and stress-free for us. All we needed to do was share some of our key documentation and she took care of the rest. She spoke perfect English, responded swiftly to any enquiries we had and was readily available to assist throughout. We also arranged an in-person meeting with her as soon as we arrived to Barcelona. The office is located in a beautiful area and the staff there are all incredibly friendly. We couldn't recommend the Balcells Group enough for anyone looking for assistance with their move to Spain, especially Marta!

I have been customer over 10 years. I am foreigner and I don't speak good Spanish. But I have always got exellent service. Thanks to Merce, she is great.

I wanted to open an account with them but they were pushing extra services and were being distrustful. I had to go to another branch and I am happy that I did

Easy to use ATM in the language of your choice

I would like to express my gratitude to the employees of this office, especially Nuria and Ruth, for their professionalism and support. I am a foreigner and I had to apply for a mortgage. I had many questions, but the employees were always available to help and explain all the necessary information. Thanks to their expert work and speed, the application process was carried out quickly and flawlessly. I am satisfied with the result and I recommend this office to all those who are looking for quality financial services.

Horrible service at the ATM, I have been trying to open an account with BBVA since the end of May - I have the documents and everything I need, the man says that everything is fine and that in 5 days I will receive confirmation of the account. Until today I have never received confirmation of the opening of the account, what a mess…..

Strong Law/Incwell

5-Star Review for Exceptional Service - Company Registration in Spain!

I cannot express my gratitude enough to Incwell, especially Monica, for their exceptional service in helping register my Irish company in Spain and obtaining a Spanish social security number for future hiring. Monica's expertise and proactive approach made the process smooth and stress-free. Highly recommend their top-notch service!

I used Strong / Incwell for the application of an initial Spanish Investment Residency Card (aka Golden Visa) and the subsequent renewal after 2 years for a 5 year residency.

Monica Sevillano in particular has been amazing in guiding me through the complex processes and ensuring that I have arrived at the appointments with all the correct documents in place. Always happy to take a call or answer an e-mail if anything wasn't clear.

I couldn't recommend Monica and her team highly enough for anyone applying for Spanish NIE, Visa, Residency etc.

My experience with Monica Sevillano is simply amazing. She's been very professional, available, helpful, kind and efficient helping me building up my SL company. If you're looking for a good business lawyer, I highly recommend to work with Monica!

Had a great experience! Gabriel Esteban helped me with my tax return and he was super helpful with outlining what needed to be done on my end, and what was best for my tax situation. I would highly recommend :)

Use the service for the last 5 years, me, my husband pesonaly and for our company. Reliable help with many things expat/local might need in Barcelona including tax consultation, tax declaration, contracts, residences, understanding the local laws etc. They speak English, helpful and friendly. Recommended

Best BBVA with Best staff's in Barcelona. So kind and helpful.

Have not provided with my access key even though I had NIE and passport with me

An embarrassment of office and services, people queuing because there is no ink in the cashier's printer. Regarding telephone customer service, do not expect attention in Catalan, no continuity in the attention of the Catalan entities that have been awarded. Obviously, I am reducing my presence in this organization, I recommend you evaluate Caixa d'Enginyers, a non-profit organization and social work, with Catalan present in all its areas of action. Good wind and new boat to the companies that love nothing more than our money.

I obtained a password to be a BBVA customer, in this case to confirm the documentation I did online. After waiting 1 hour and not being called, I asked for the password. They told me it didn't work and I had to get a new password. 1 hour later I was back at the end of the line. That lack of respect. They could have at least offered to be served immediately after waiting in vain.

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