BBVA

One star because you can't put 0. I don't know what this office is for, they don't serve you, the ATM is always broken and sometimes they close it if it's not office hours, the person inside doesn't get up from the chair... and a long etc.
Yes, to collect commissions they do work there.
They have no shame and are unpresentable.

Very bad attention... at BBVA they say they close at 2:15 p.m. but instead they close at 1:45 p.m. They no longer feel the desire to attend and I'm talking about the branch that is located on Vallcarca Avenue

I've just been in the office and the lady who was working today hasn't even gotten up to open the door for me. He simply pointed to a sign on the door indicating that you have to make an appointment. One of the channels to request an appointment is the same office, but of course, she couldn't even get up. lousy service. Outrageous. They should do an inspection from bbva itself.

ATMs break down constantly. In many cases it is impossible to withdraw money. The services provided by the office are less than minimal.

They are unpresentable with very little desire to work. Of the four incidents that have arisen with the bank, none of them have wanted to give me a solution, delaying me as if I were bothering me when I went to the entity. The problems were finally resolved as soon as they arrived at other offices without any problem or inconvenience. They should recycle permanent staff since they do not contribute anything to the company. They are sitting there waiting to collect their paycheck.

I found this branch to be very helpful and available two times I went there on a short notice.
There is another branch next to my house which is never open to customers. My gestor on phone does nothing as he "can not identify me" so he sends me to the branch. Huh
At the end, this branch helped.
Big Plus: there is lady cashier who speaks Enlgish. Which is very valuable

Impossible to contact them. Neither by phone, nor by the website, nor by the BBVA call center....you don't get a response

Yesterday the ATM swallowed my card because it wasn't working properly. Today they kept me in line for 45 minutes to get it back. 45 mins because they have 1 person attending to what should be attended to by 2 people. Summary: I can't withdraw money, they leave me without a card and they have to wait 45 minutes to solve it because they don't know how to manage an office. Furthermore, this ATM does not usually have change.

I do not put a star, because I think I reserve it for worse places. But being a customer of this bank, I have to say that the experience of this branch is terrible. Because of how long it takes, because of the way they treat their clients, because of the trust they take... They have managed to make me feel as if they were doing me a favor. I don't think they understand that the street is full of branches of other banks, and that they should take better care of customers. Luckily this is not my branch so I won't be back...

I have made a request to open an account online and I have just given up on the request after waiting more than an hour to be attended to. I left the office without being attended to. A single person at the checkout and starts talking to customers about personal issues while people are still there waiting for hours to be attended to. It is a real lack of respect for the client. I am very clear that I will never open an account at BBVA.
Terrible service and I would not recommend it to anyone.

Thank you for the exceptional service from Mr. David Martin

I want to congratulate the team at this branch, especially Nuria Ruiz Manresa who made an extraordinary effort to help us resolve a matter with an account that we had pending. His attention was super attentive and efficient. Also very good work by Jordi. Thank you!!

This review is not for this branch in particular, but for BBVA in general. My only relationship with this entity dates back to an account opened in 1995, which has been inactive for decades, originating from 'Caixa Catalunya'. To my surprise, BBVA resurrected it in August, applying exorbitant commissions and late payment interest.

It took me a month to cancel the account, after sending emails, making calls, visiting branches and filing claims. After updating my account details from 1995 (a time when neither cell phones nor the Internet were common), I began receiving daily calls threatening me with legal proceedings for late payment if I did not regularize the negative account balance. It was absolute hell and absolutely unfair.

I consider this situation to be unfair not only for me, but also for BBVA employees who work in front of the public and who, inevitably, face the wrath of customers affected by these practices.

Terrible attention, 45 minutes late to attend by appointment. And when they attend "we do not open accounts in August", they definitely do not want to work. Online banking, artificial intelligence to replace these useless.

A Bank in all the extension of the term. Agile, complete, solid and versatile. Excellent treatment

Forcam Abogados Barcelona

great experience. super friendly and helpful.

An excellent law firm, full assistance in English and very transparent invoicing, each of the legal acts were previously stipulated. Highly recommended!

I am very grateful for the efficiency and professionalism of this law firm, in giving me quality advice with my problems.

Highly recommended!

Joan and her team have been fantastic. They really know their stuff and were very helpful throughout the entire process.

For a few months I contacted Forcam Advocats for a personal matter.
During this time I received advice and they managed a separation agreement and completed the court procedures. Attentive and good professionals.

This is the closest branch to my house. Never open to customers. Every month new schedule. You arrive and they are closed just today... Useless

I tried BBVA online and couldn't open an account. After the online process you are request to go to the bank. There, they didn't accept my NIE, they said they needed the TIE, that has a photo. Also, they didn't accept my spanish contract promise or any document from another country proving that I have an income. To open a bank with passport only I would have to wait 10 days to get an appointment in the bank. Ridiculous.

I have been trying to contact you by phone for half a year. Not once has I been answered. regrettable

Discriminatory treatment. After a long wait while the cashier chatted about personal issues with clients at eleven o'clock, she refused to manage my request, urging me to do it by myself, immediately afterwards she continued to carry out the same process requested by me to clients who were waiting behind me. Lack of praxis and values. Regrettable

Miguel assisted me, excellent service, very clear and patient with me. I left the branch with my account and health insurance that I needed. He helped me open my homebanking account in the app and was very kind. You just have to be patient when there are several people, you have to wait to be served.

Throughout the week they have opened the office from 9:30 a.m. to 12:30 p.m. “for the Merced festival”??? And what does the party on Saturday the 24th have to do with why they are only open 3 hours a day? People queuing on the street to get in and the girls inside chattering saying that they can't even open the door.
30' cable?? Is this the way we customers deserve to be treated? :-(

I transferred some BBVA shares to another bank with the intention of selling them and left the cc with 1 euro. 3 months later I receive a letter with a negative balance of 64 euros. They did not close my securities account and this has generated debts. They did not offer me closure nor did they inform me that this would generate expenses. Finally I paid 84 euros and closed the account. Next destination consumer office, thank you for wasting my time and money.

For any questions or problems they are always at your disposal. They also inform you quickly of any information or promotion that may interest you.

A disaster of attention. I just wanted to renew the password to expand a pension fund but after more than half an hour waiting and seeing how people who were behind me passed by, I'm going to Caixabanc

In the middle of the pandemic, 11 people in a 4 m2 cubicle, terrible service, only two people to attend to, the manager believes that God can get up from his chair and help, he is rude, BBVA has earned the fame it deserves every day.

Oficina Banc BBVA

They haven't cleaned the ATM for months, it's tremendous. There is so much dirt where contactless is that it is disgusting. Zero respect for customers.
I have returned after a while to the same ATM and it is just as dirty or worse, attached photos.

A week waiting for them to call me to open an account and they don't even do it... they're embarrassing

Despite the fact that at present the approach to working with clients has changed in most banks, I received excellent service in this office. The competence of the Bank Manager is at the highest level. Received at the appointed time. Fast work, correct and to the point.

Disastrous customer service. I had money left in the machine that I had to deposit and they promised me that they would call me, I have been waiting for a week and nothing... Inma, who is handling my case, does not answer any of my calls, neither to the office phone nor to her mobile number. of work. They have read my Whatsapp messages, they know my concern and they still don't contact me...

Edit: I got the money back after 2 weeks, a very slow and inattentive management, since they did not inform me of the process. I needed the money urgently and they did not meet the promised deadlines.

I was there today and was served by a very kind man but the problem is that the cashier staff, the chikas, until they have the latest gossip, do not serve the customers, you have to wait for them to speak. They hug each other and see if they serve you apart from that they are slow they don't have that motivation to work there is no agility I imagine that if they were customers they would be screaming and saying how many words because of the delay

My mother has an online account with BBVA and I have general powers of attorney and a validated account. Last year for depositing a check they charged us a considerable commission, without prior notice. The next day I mentioned it to the cashier and they told me that she did not know if there was a commission charge or not, which depended on the customer's account ( some are charged and others are not). They gave me an email address in case I wanted to make a claim, but every time I sent a letter it was rejected, because they told me that the account was not validated. I went to another BBVA office and the account was validated. I also spoke with BBVA many times by phone and although sometimes they told me different things, it seems that the account was validated and they did not respond to my letters through my account on the web either. until one day I gave up due to lack of time and energy. After quite some time, I have tried to return to the topic and talk to them again, through the telephone number of my account on the website and they no longer answer me by phone, I have also left messages on the website and they always say the same thing, we We will contact you. MY PATIENCE IS OVER

It is a good place to waste the day in queues and poor service.
Fortunately, I am here to close the account.
And the 4 hours of queue I will not do it again.

BBVA classic office. They attended to us correctly and we were able to solve the management that we were going to do. But it's a shame that banks are no longer banks for their customers, but rather places where they sell things.
I understand about prior appointments, covid and everything, but a little more customer service, more human, would be appreciated, especially for older people who are not connected to technology

In general BBVA (and exCaixa Catalunya), a management penalty. Collection of illegal commissions for 8 years with a claim to the Bank of Spain and due to failure to try it with them, after giving me the reason, attempt of the same illegal collection of commission that I claimed every 6 months for "computer problem", even returning a receipt mortgage for this reason. This for about 12 years, let's not think it was a short period. Disastrous technological communication and not to mention the non-respect of the LOPD that I have had to claim several times for not sending advertising. This is the third office they have assigned me since they are closing (no wonder) and they are getting further and further away from my home when I have one 5 minutes away. They promote not going to the offices, using the web/app, but for a simple procedure I cannot do it by any means other than face-to-face "welcome to the Middle Ages". I have sent an email for which I have an acknowledgment of receipt and after two weeks I have not received an answer and I have had to go to another office to do the process and have them request it internally... waiting to change the office to see if there are more Good luck... Looking at the comments, no doubt...

Extremely deception by the personal attendance, the old women is makes me feel offended for the racism she showed towards me face. I will not recommend to start contract in this office due to unprofessionally personal experience.

On Monday night I send a query to my manager through the BBVA application about an urgent issue. The application informs me that my usual manager is not available and that someone else will assist me within the usual 5-hour period (on Tuesday I discover that this replacement manager is none other than the office manager).
On Tuesday morning, not receiving news, I am forced to go personally to the office, leaving other pending personal matters unaddressed, where a girl very kindly assists me from the counter and resolves the doubt I had.

As of Wednesday morning, I still haven't received a single sad message or phone call expressing apologies for the poor customer service. The truth is that this says little or nothing about the competence of the director of said office.

Now, when the people at BBVA are interested in offering you car insurance, home insurance or any investment product, they don't have time to call you.

And finally, and for the greater glory of these banking entities, taking into account that they do not serve in the afternoon, they reduce their opening hours until 12:30 noon because this week are the Mercé festivities.
After this, one already doubts whether this is a bank or a school where the employees leave early to go to the Mercé festivities.

Very bad, guys from BBVA. We already see that customer orientation is not its strong point.

It is supposed to open until 2:15 p.m. and once there they tell you with total nonchalance that “the till closes at 11 today.” I ask why and they don't give me an explanation... typical of BBVA, they never give an explanation for anything. When I have a little time I will edit the review so that it is as enjoyable as the ones I usually do...

Very bad customer service. They always open later than the correct time.

Mostly unfriendly and unhelpful employees. There is a queue of people and they do not deign to get more people down and attend to the queue.

How sad that the name of the bank looks bad because of some. Employees.

The ATMs work poorly and there is only 1 open out of 3 possible. I wish they would improve customer service.

The arrogant staff treats you in the worst possible way and without any education, having closed the door in my face 20 minutes before the closing time they indicate, and with a manager who does not answer emails or calls and who never gives you an appointment .

Months later I have returned to submit two claims requesting that they be stamped as received, and to my surprise they refused for almost two hours, they laughed at me and until the last minute of closing the office director did not want to receive them. when it is your duty to do so. Not only did I have to put up with an hour and a half of absurd comments, lies and hesitations, but when I left I even had to put up with the fact that the dummy who attends the window, who has not the remotest idea of ​​his job duties, came out to threaten me at the door. telling me that if he had balls to wait for him in the street, who knows why... although seeing how he was dressed, perhaps he wanted to flirt with me or reaffirm how stupid it is to be served by someone who does not know what to do and only does what they are told Even if what they tell you is wrong.

Edited: I've been waiting for more than two months for my manager to answer one of the more than 50 calls, messages or emails. I wish they would respond as quickly as they take the 40 euros for maintenance that they charge me illegally since I have the mortgage with them. White collar thieves!

My experience in this office, once again, has been good and decisive, especially with the personal attention of the Manager.

I have tried to do several things in this office and apart from the bad attitude of the “cashier”, in that office they can never do anything WITH FOREIGNERS, it is crazy and I am not speaking only for myself, definitely the worst service not to mention that the scanning machine has broken down like a year, terrible

We are very satisfied with the work of the department. Two office workers helped us. Despite my low level of knowledge of the Spanish language, Don Pedro was very patient, organized and showed a perfect professional level. The staff helped at every step. We managed to do everything in the best possible way. The cashiers are always friendly. Excellent work from the department. !Thank you very much!

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