Bbva

Obviously the BBVA is in trouble and needs to steal the money from their customers. My account has been changed with a ridiculously high amount of ‘commissions and interests'. The answer to my question, for what they charged them, "Sorry, but I'm going on holiday now, but you can make an appointment for another time."

Very bad customer service. A single person attending, slow and with more people in the office, seeing how people accumulate to attend, they do not deign to attend to the clientele themselves.

It seems shameful to me that they removed the Andratx headquarters and left only the one in the Port. Now you have to come to do some paperwork and you have to spend 1 or 2 hours waiting because there is only one person attending, who is also attending to a client and Pick up the phone every time it rings...First finish with the client and then you pick up the phone...and more when you have a queue of more than 4 people.
I would appreciate it if you could have more than one person to attend to the users, since we are two towns for a single headquarters

It's a pity, having to come to the port to do a favor for a customer and collect a check from BBVA, arriving at 1:00 p.m. and the manager answering that the cashier's hours are from 8:30 a.m. to 11:30 a.m., that's how it is, that What I can do is either come the next day, or travel 15 km to the BBVA in Santa Ponsa or Palmanova to collect the check, because the one in Magalluf does not have a cashier service! Sad, perhaps people's time is worth nothing? I repeat, sorry.

The dedication and attention of the workers of that branch is to put 10 stars, but BBVA follows the same policy as other banks, reduce staff and personalized attention to the maximum, if something fails it is not the workers, in this case it is very clear that the bank does not want us to access personalized treatment, I insist that the workers are the best it has.

BBVA

The branch is worse than bad. one gets the feeling that foreign clients who live and are registered in Spain are not welcome. The lady informed. because my application was processed in Santa Ponca to my complete satisfaction. The lady should be fired immediately, maybe her customer service is not good.

What does the guy who sits all day at a computer do? Because he is rude, disrespectful, and does not know how to solve the problems of clients, education is null.

I am delighted with my manager, Emilio, always attentive and willing to help. The office is well located, easy to find and easy to park.
Close and personalized treatment.
A ten, delighted to be a client of this office.

If I could rate 0 I would! I have been trying to close my account from abroad for TWO YEARS and they did not give me any type of help. I cannot access it from the app or from the web portal because there is no way to enter an Italian, Argentine or other person's mobile number with delegate power, since I have more than my Spanish number. In addition to all this, they continue to charge me maintenance costs, which today are around 900 euros! I am going to give them the worst advertising on all social networks until they help me resolve the matter, I feel cheated after having been a great customer for 5 years! thieves!

BAD EXPERIENCE.
It seems that they have very little desire to work in this office, apart from the lack of education that an employee has, whose position I do not know, called ELENA, who I deduce must be the Regional Director because she seems too arrogant to serve a lady. 72 years old, who is not from his office, and tells him to go to his office which is 40 km away to give him the card pin.

Is this the type of treatment that the BBVA of this office offers to clients? Is this how they intend to “give them a rating of 10”?

Of course, the treatment that this employee named Elena offers to clients leaves a lot to be desired and is far from what BBVA offers TO ITS CUSTOMERS.
I don't think I have the qualifications or education necessary to work in a financial institution.
You will now receive your corresponding claim and, if necessary, even escalate it to the Bank of Spain for this shameful treatment of older people.
I hope that the customers' opinion is of some use because it seems that it is not of much use. Rating: ZERO

Had to wait over 30 minutes just to pay a parking fine !!!! Nice staff working there but it’s not efficient to just have two people working there on a morning. In the end someone helped me and apologized

Robbing b*sards. A 6 euro transaction fee. Feeling rather violated.

The truth is that I have always had a good experience, they have advised me on how to open my account and supported it, I have constantly maintained direct contact via telephone, if necessary, also via email. No commission is charged if you are a bank customer to withdraw money and the health insurance they offer has been good for me.

They didn't let me get money from the ATM at 8:20 in the morning because it was closed, a man came out from inside and kicked me out... amazingly horrible treatment (they open at 8:30)

I haven't seen worse people working in a bank. I do not advise being a customer. As other customers say, there is very poor service.

The bank manager is extremely helpful, knowledgable and easy to work with. Always welcoming and quick to respond with any request.

The managersess is one of the ruddest  people I have ever met in Mallorca. Simple questions are met with huffing and puffing and eyes rolling. Someone needs to question why this woman is employed by BBVA as she is horrible.

Unbelievable... €2 to take out money... never again!

The manager is super friendly and has very good service but the girl who replaces him now takes too long. I have had to wait in line for 1 hour two days in a row. They should put someone more efficient or at least two people.

20 April 2022. 11.30 I come to the bank BBVA in Palmanova. Waited 1 hour to be attended by the kind and helpful  receptionist to pay taxes for my company. In front of me there were 7 persons. Stress your attention - 1 hour waiting! 2 members of stuff sitting and not attending anyone. Probably having more important work to do. The receptionist did not know how to perform the operation I needed so she called for help one of the members. One of the payments was performed with mistake. Before that I was asked to fill in the tax form that usually bank workers do. Due to the fact that the receptionist was serving others in line I informed directly the man who initially helped that he made a mistake. Whereas, he said he could not attend me and I had to go through the entire queue once again saying “si te importa”.
All in all, at 13.50 I left the office. Very nervous clients because of waiting, especially when at the end their issue cannot be resolved for unknown reasons. The receptionist was leaving her post crying because of stressed other clients while the director was receiving packages from ZARA. Are you serious, guys? Is it the european quality service???

Palma Nova used to be a great branch to use. I now feel sad that the unfriendliness of staff has made me feel this way. I much prefer to use the magaluf branch, always friendly staff and very willing to help with any queries.  I've been a cliente with BBVA for twenty four years.

I went in to ask for information on several of their accounts and the young man at the service desk was very helpful. He gave me clear answers and even gave me some recommendations for my case in particular.

Very bad experience, it seems that they go reluctantly, we were 4 people waiting and 2 girls as if nothing had happened complaining loudly to the customers in front

Not wanting to work! An employee with curly hair did not want to serve me when there were still 10 minutes left to close... A shame!

Wanted to open a banking account.  Got a call back from the bank to set up an appointment within the next few days and not weeks unlike the other banks on the island. The lady in charge of setting up the account was very professional spoke English and French. She helped me to set up the mobile banking app on the spot and guided me through the basic functions.
Best banking experience on the island so far.

The ATM works, but with the great fee - 1.87 EUR for withdrawal.

Very bad attention. They are getting worse and worse. Today I went at 1pm and the blinds were down. The director was not answering and he was alone.
Customer treatment stopped being good and humane since Marga left this office. Since then it's gotten worse and worse.
It annoys me because it is our long-standing bank, but they should consider being more human and taking care of their customers.
Fortunately, they assisted me in another office very kindly and without giving me any problems.

Bad attention. I've been waiting for a month for a card that hasn't arrived. Online does not let me make transfers or bizum, a solution that fixed my phone, which is why it is not the case since I have opened my BBVA account on another device and it does not work either. Since I don't have a card with my ID, I can withdraw a maximum of €200 a day at the ATM. In person, they can't make transfers or withdraw cash, which is nonsense.

A disaster. I went to make a deposit yesterday and the ATMs were not working, inside there were about 10 people waiting and only one serving. I went again today and more of the same, 10 minutes waiting, no ATMs working and the queue didn't move and on top of that without turning on the air conditioning and people were sweating with all its consequences, it was unbearable so I went to another office.

Veronica treated me with unbeatable service and clarified all my doubts. I was pleasantly surprised.

Brutal. I came at check-in time and since I had a lot of bills they didn't want to perform the service on me. They didn't have a single person waiting in line. On top of bad answers. They always refer you to headquarters so they can do nothing. The lady who helped me worked at the cashier on September 2nd.

The cashier doesn't come and they don't let me make the deposit at the window because there is a set time for that. Not a single client in the office and the girl at the window, there is no more unpleasant one. It is normal that there is not a single client inside the office

They have been charging me for 6 or 7 years 37.50 and it says withholding: BBVA office and it says that it ends in 2116 and they don't take it away from me or solve it or tell me that it's nothing and nothing the manager calls me to say that since they can now put They owe me that money and on top of that today, having complained to me, they continue to charge me and the manager told me that we don't understand each other and she hung up on me. The truth is, the mistakes they make and we have to pay for it seem shameful to me.

Grateful to Verónica for her kindness and help in making things easier for me with some procedures that I find difficult to resolve due to my visual disability.

Horrible man in the office. He was so rude and unprofessional, do not recommend this bank at all.

Opening time 8:30...while I was inside they kept me waiting with the barriers closed...they opened them at 8:50.
Bad...could be a future client.

They should be ashamed. In addition to having to make an appointment, their ATMs often do not work. Lacking air conditioning and having to be subjected to very high temperatures during the day. Of course, they do not hesitate to raise account maintenance prices. If it weren't for the mortgage, I would have changed banks a long time ago.

They have few staff but they are very professional and serve very quickly. They keep the security measures for the covid very well. It has two ATMs that always work

Bad attention is little,,, some scoundrels,, and they can already see you waiting for them to continue talking about their things,,, like what food to make!!!! It hurts the salary they earn!!! And k to this no superior solution is more shameful if possible!!!! The worst bank I have ever met!!!!

Rudest customer service I have ever experienced. I travelled to Palma specifically to gain access to my BBVA account as I needed to register my mobile phone number in person to use the app and I had been unable to visit Spain for 2 years due to covid. I attended this branch to present my passport and register my mobile number but was dealt with in a rude and offensive manner by a female employee in the room on the left as I entered. She seemed highly annoyed that I disturbed her texting on her phone when I entered and insisted I should have made an appointment. When the phone number couldn't be easily registered she said she couldn't help and ordered me and my friend out of her office! Truly awful customer service and a disgrace to this company.

They never answer the phone (neither landline nor mobile), nor do they return calls, and they make excuses not to help you when you show up at the office trying to do things right. For months we have been trying to carry out a process that they keep complicating for not doing what they should. Shameful. Without a doubt Ana was a much better director than the current one, but this bank displaces or fires those who do what they must for their clients, which is their job no more no less. We have had too much patience, now we have no choice but to do it through judicial means

I just spoke with my mother, (a client of your bank) and she was almost crying because one of your employees treated her with bad manners, very rude and very rude, and all because my mother does not cope well with new technologies. and she asked your employee to help her because she wanted to make a transfer. After waiting in line to be served, this lady referred him to the mobile app, and my mother did not know how to use that app, and then he began to reproach her that it was her fault that there were clients waiting and that she could not miss the appointment. time with these things. In the end it helped her with the management, but reluctantly due to my mother's insistence that someone help her. The truth is, I don't think that our elders (who in the case of my mother has been your client for more than 40 years) deserve, not to have so many barriers put up for them, but to be talked down to for not knowing how to use a cell phone or a computer. . The worst of all is that this is not the first time they have acted like this in this office.

You catch me abroad very angry and unable to do anything for her, but as soon as I go to Mallorca I will suggest and help her change banking institutions to another bank that is a little more humane than you.

The office manager tries not to work, I had to file a claim because she tries not to attend indicating that you have to have an appointment online (you can check on the web and they are not available) a disastrous treatment for everything that is not earning money direct to that office (mortgages etc) bbva you already have all the info in the customer ombudsman.
Tomorrow I will go to another.

The man with the glasses who is the first to serve the customer is rude, I wanted to open a bank account with a check for more than 150 thousand euros and he told me that I better open an online account... seriously???
Ok, when I leave I call BBVA customer service, I tell them what happened and the lady goes and hangs up on me.....
Is this a joke or what????
Someone explain it to me...

Awful service, impolite staff, customer negligence ...

It is a real shame, that no one attends to you, you have to wait for a woman from the back to come, with all the tables closed on a Monday morning, wanting to do a quick transaction on my day off, and having to take all morning because also that he doesn't help me with my problem, he talks to me in a bad way, he tells me that this is what it is because his partner is on vacation, that he can't help me and that I should go to another ATM, woman with curly hair, tall, light eyes She was rude and I don't understand how someone like that works in front of the public. In front of me, she was attending to an elderly man who, the poor man, didn't quite understand how to do his business because he spoke to him in a bad manner and told him that he would only attend to him in 9 at 11 with an appointment when the man was told to come later than that time, what a pity the man for God's sake, I used to be with BBVA and I left because of things like these, I don't want to leave my money in that bank.

It is not our customers' fault that there is only one worker in the office. We deserve education and a job well done.

There is no other management done here other than updating notebooks, nor do they serve after 11.

Honestly, I feel bad having to post this review because I have been a customer of online banking for many years, about which I have no complaints at the moment. This is not the case with this office.

We opened an account with my partner, which we now want to close (more than a month ago). We contacted the Director at that time (just a year ago) and he replied that he had little availability. After two months have passed, and the account is still open, overdrafts begin to be generated. When I decide to go to the bank I find out that: 1. The Director is no longer in that office, 2. That I am not a client of that office, but that they have decided to make me an online client, so they cannot fix anything for me; and 3. That I have to wait for them to contact me, having 0 control of the situation.

SUMMARY. Bad attention, terrible communication and poor service (since we never received the card we had contracted for the account). Of course, maintenance fees, others for who knows what reason, and overdraft charges charged religiously.

Mejores servicios Accounting

Retail & Franquicias

Industrias

Partners

Recursos