BBVA

Awful service, impolite staff, customer negligence ...

It is a real shame, that no one attends to you, you have to wait for a woman from the back to come, with all the tables closed on a Monday morning, wanting to do a quick transaction on my day off, and having to take all morning because also that he doesn't help me with my problem, he talks to me in a bad way, he tells me that this is what it is because his partner is on vacation, that he can't help me and that I should go to another ATM, woman with curly hair, tall, light eyes She was rude and I don't understand how someone like that works in front of the public. In front of me, she was attending to an elderly man who, the poor man, didn't quite understand how to do his business because he spoke to him in a bad manner and told him that he would only attend to him in 9 at 11 with an appointment when the man was told to come later than that time, what a pity the man for God's sake, I used to be with BBVA and I left because of things like these, I don't want to leave my money in that bank.

It is not our customers' fault that there is only one worker in the office. We deserve education and a job well done.

There is no other management done here other than updating notebooks, nor do they serve after 11.

Honestly, I feel bad having to post this review because I have been a customer of online banking for many years, about which I have no complaints at the moment. This is not the case with this office. We opened an account with my partner, which we now want to close (more than a month ago). We contacted the Director at that time (just a year ago) and he replied that he had little availability. After two months have passed, and the account is still open, overdrafts begin to be generated. When I decide to go to the bank I find out that: 1. The Director is no longer in that office, 2. That I am not a client of that office, but that they have decided to make me an online client, so they cannot fix anything for me; and 3. That I have to wait for them to contact me, having 0 control of the situation. SUMMARY. Bad attention, terrible communication and poor service (since we never received the card we had contracted for the account). Of course, maintenance fees, others for who knows what reason, and overdraft charges charged religiously.