BBVA

Terrible customer service who don't know the basics of their job, I was redirected to this branch, ok, I was requested more documents, ok, I was asked to stand in waiting line for 40 minutes, then when I reached the sad employee she refused to provide service saying I should go to Teller chashier!!, then said I should book appointment then after compaining said ok show me your documents, all documents are complete ok, I will contact you by email. and in 5 minutes she sent me email that we cannot open your account!.. what a disgrace to banking

I tried to put money on my account but the operator refused to do so saying that I need an authorization from my original BBVA office. However, neither my original office nor phone operator could understand what this authorization may be. In other words, he told me off and asked me to find a nonexisting document. What a service!

Hello, Friday afternoon 08/07/22  I used the atm to withdraw 100 euro but, after seeing the 2.70 euro surcharge, i refused the operation and i got my card back without any money. But the next day I saw from my bank statement that i was charged 102.70 euro. Since we are leaving Alicante this afternoon, is there any way to be refunded? Thank you

Great service, professional and attentive. Made the process really easy and straightforward. They were willing to speak English with me and tolerate my limited Spanish.

Absolutely awful bank with ridiculous wait times, I have never received service without an hour plus wait. Rude staff who will make all English speaking clients wait until after the Spanish clients have been served. 4 people walked in after me and were still served prior to me

Pellicer & Heredia ※ Abogados Alicante

It's a true blessing to have Pellicer & Heredia as my lawyers! They are highly professional and reliable. Perfect attitude! Everyone in the office is very nice, polite and always helpful! Thank you so much!

From the outset,  Pellicer & Heredia displayed a deep understanding of the issues at hand. Their legal expertise and insightful analysis were evident throughout the process, and they consistently provided thoughtful guidance and advice. They are a truly exceptional legal team. Highly recommended. Thank you so much!

From start to finish this firm is amazing. We have asked them to represent us on many different occasions,  conveyancing, wills and power of attorney to name a few and each and every time they have shown us the utmost respect and due diligence for each scenario.
Sandra, Nuria and Ignacio are just wonderful and they know their respective jobs inside and out.
We can communicate in Spanish, however they were with us at every meeting talking our native English language to ensure we fully understood everything we were agreeing to. This is priceless when dealing with laws that differ from our native country.
I would gladly recommend the company to everyone.
They have a multitude of departments that cover many legal matters and we look forward to continue to work with them going into the future.
Thank you Pellicer & Heredia for all your hardwork.

The P&H team was crucial to my wife and I acquiring out NLV visas from the Chicago Consulate.  Their knowledge of the required documents, assistance in overall advice, and other local connections made the process of visa application as easy as it could be.  They also had fantastic contacts for health insurance and housing.  Don't hesitate to have them assist you in the complicated process of Spanish immigration!

Carmen Azorin assisted us with completing our visa application process and she was fantastic. She was very responsive to all of my questions, and I asked a lot of them. Her responses were thorough and really helped us prepare and gather our documents. Her review f our documents and suggestions resulted in what the consulate said was one of the better and most complete application package they have had submitted. Definitely looking forward to continued legal advice and representation once we arrive in Spain. Happy to find a firm in Alicante that I feel I can trust and rely on. Thank you Carmen and the Pellicer & Heredia team.

Devesa & Calvo Abogados

Team of specialists in different branches: tax, labor, commercial... with extensive experience and a great commitment to the client. Very human and close treatment with the clear objective of helping companies and individuals in the defense of their interests.
Law firm more than recommended.

Excellent office with extensive specialties. Very professional in the execution of their work with a very solvent team.
Now new office in Madrid.

We have known them since before they opened an office in Alicante, when they were in Benidorm and Valencia. Very good team and happy with the service they have been providing to our company for more than two years with all the day-to-day legal doubts and their efforts in court.

I have had a very good experience. Great professionals who know their subject. I was recommended by a friend and they have taken a lot of time to resolve the issues raised. They are now my office for everything related to my company.

Undoubtedly, one of the best offices for companies in the Valencian Community, which has a team of top-level professionals. They have advised us on tax, commercial and labor matters, with excellent results.

The reviews are correct. Do not go here. Being rejected with empty bank because of the Cita Previa. Not a bit of trying to help, in the morning with empty bank

very long waiting lines, but excellent staff

A line of people and the employee playing minesweeper without attending to anyone. 45min wait. WE NO LONGER TALK ABOUT THE SCHEDULE

In this bank they do not respect their customers, they charge management and maintenance commissions and you ask them to manage you and they ignore you, then you ask them for a claim form and they block you from the app and you cannot communicate with anyone, bank rubbish .

The worst of the worst 3 workers, one is not in the photo. Only 1 works, the others swim for 30 minutes talking to one and the other pretends that the computer is not working. Of course it only has that one. Let's go to freak out. If you are a customer, they only serve you until 11:00.

Very fast and professional service. I don’t know, why people give such low rating to this bbva office. The person who worked with us - was very polite, professional and kind. We did everything we need just during 15 minutes even though we came without prior appointment, which is necessary everywhere in Spain

We have had a very positive experience and in the end we ended up contracting our mortgage with this office. Throughout the contracting process we were able to maintain active and transparent communication and the branch manager managed to offer us a better product than all other banks. We are from Alicante and residents abroad and thanks to this office we managed to contract a product free of surprises. I can only recommend your services.

Juan José is a great professional.
He helped me with everything, with great patience. The attention was very nice.
It is nice to find someone who is willing to help, not the usual thing, which unfortunately has been the opposite.
Thank you :-))

I went to the bank today to find out about opening an account and I met two workers who seemed to have to apologize for looking at them. First I had to make an appointment, which I can understand and second, the unpleasant ways of the two women, which if they are not happy working they should give them some kind of training on how to deal with the public.
In short, a lost customer for the bank thanks to the two unpleasant workers.

Shame on the service, impossible to make an appointment on the web or by phone to be able to tell someone in person that enough is enough! Months to manage the payment of our mother's inheritance!! Lawyers and complaints…. That's what we have left. We will never manage anything in this bank again.

Oh my God!! Thank God, I was trying to open an account with BBVA and ask for a loan, but after reading bad comments about this bank on several sites, thank God that I didn't. Among the comments is that they change their terms and start charging commissions for things they said at the beginning were free. An international bank whose reputation is in ruins. People also complain about customer service and rudeness, and their inability to complete any procedure for any customer. What is this fraud, dishonor and lack of responsibility?
******
My God!! Thank God I was trying to open an account at BBVA and ask for a loan, but after reading bad comments about this bank on several sites, thank God I didn't do it. Among the comments is that they change their terms and start charging commissions for things that they said at the beginning were free. An international bank whose reputation is in ruins. People also complain about customer service and rudeness, and their inability to complete any transaction for any customer. What is this fraud, dishonor and lack of responsibility?

The girl who is serving the public is a shame, they didn't care about anything, at no point did she provide help and it's not just any BBVA, we're in Ibiza, they should offer something better!!!!

Shift 8.30 AM. I arrive at the branch on time, the blinds are down, the branch is still closed. It would really make me ashamed.

There is not a single time that they come and provide good service. I literally hate them and I'm a loving person.

04.28 at 11.30 am. 9 people waiting for 2 managers who serve 1 person helping each other for 40 minutes. 7 free manager seats. No place for customers. A shame of service.

They charge a transaction fee for foreign credit card when withdrawing money. The Caixia across the street doesn't

An office disgrace. Nothing ever works. Everyone ignores you. Especially the lady or the mannequin that is sitting every time I enter. The office is full, giant queues, desperate people... She sits there, with her computer and her screen. Today I cancel my account, it's a real shame. To report.

None of the 3 ATMs works, the 2 inside are like the office under construction out of service and the one outside sends you to Avenida de España and yesterday they wouldn't let you in, the service was fatal and only one serving the public with bad taste

Trying to communicate with you is complicated, the call center answers you, speaks to you and the second closes your call. I have been with this bank for a year and it has always been the same problem.

The service is very slow because there is a lack of staff and it is always very full when you go to do any procedure.

You can believe all the positive reviews!
A better service than most UK banks.

I can't fault the customer service given to me here, by Benjamin Sanchez.
As a non-resident, I was able to open an account at this branch with full confidence in Benjamin's communication. Everything was completed in less than half an hour.

Benjamin is very knowledgeable and explains the bank's services very clearly.
It was a pleasure meeting with him.

No queue today so quite quickly served by  a helpful worker.

Wonderful service!  Benjamin was amazing!  He made such an effort to make sure he answered all my questions.  Extremely professional.  Thank you!

I was successful in finding BBVA after looking at other banks to open a basic account. I was lucky to receive the help of Benjamin Ato Sanchez , who with professionalism , patience and very efficiently opened my BASIC ACCOUNT... I recommend this branch of Avenida España 3 Ibiza, for the good group of professionals. Thanks BBVA!!

Amazing service from this bank! Many many thanx to th commercial director Benjamin Sanchez for his help opening my account and one + for his excellent communication in English language

I used the atm of bbva on 27-06-2019 at 14.28.
Trying to withdraw 600euro. My dutch abnamro account was charged for the amount.It didnt come out the atm and untill today i try to call the Office But they never pick up the phone. After 50 calls never!! I Just want my money back. I dont life on Ibiza so this is a serieus anoying situation. You cant reach this people!

Abandoned office, in the middle of summer without air conditioning. Facilities a little abandoned, I have been at the beginning of September and there was only one person at the cashier, which closes at 11 a.m., and then if you make an appointment. Thank goodness there is the Director, very kind, attentive and efficient, who takes care of you. I find it shameful that BBVA leaves the director alone practically to serve almost all the clients. He is fast and efficient, but I think it is an abuse on the part of from the bank. A bittersweet feeling. Bad for the bank and good for the attention of the director, thanks to him you leave satisfied that they have taken care of you and resolved your things.

The BBVA office in Santa Eulalia del Río offers exquisite customer service, both Bartolo and his director, Antonio, have a friendly treatment and very professional advice regarding me as a client of this bank for more than 20 years but also with my clients, the majority of whom are foreign nationals; They do not spare attention in terms of facilitating account openings and procedures that these clients must carry out from the first moment. Congratulations to the entire branch team for the very positive feedback I have from all my clients and a big thank you on my part.

Excellent, they attended me in an agile way and they have solved what I needed. They have helped by guiding me through digital channels to make digital efforts faster.
Very professional and warm treatment. I like how they serve in this office.

Consultorias e Precatórios em Goiânia - Tim Tim Advogados Associados

I was very well attended by Vicente and his staff, I recommend the services to anyone in need.

I do not recommend. They kept contacting us for a response until today.

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