Bbva

Obviously the BBVA is in trouble and needs to steal the money from their customers. My account has been changed with a ridiculously high amount of ‘commissions and interests'. The answer to my question, for what they charged them, "Sorry, but I'm going on holiday now, but you can make an appointment for another time."

Very bad customer service. A single person attending, slow and with more people in the office, seeing how people accumulate to attend, they do not deign to attend to the clientele themselves.

It seems shameful to me that they removed the Andratx headquarters and left only the one in the Port. Now you have to come to do some paperwork and you have to spend 1 or 2 hours waiting because there is only one person attending, who is also attending to a client and Pick up the phone every time it rings...First finish with the client and then you pick up the phone...and more when you have a queue of more than 4 people. I would appreciate it if you could have more than one person to attend to the users, since we are two towns for a single headquarters

It's a pity, having to come to the port to do a favor for a customer and collect a check from BBVA, arriving at 1:00 p.m. and the manager answering that the cashier's hours are from 8:30 a.m. to 11:30 a.m., that's how it is, that What I can do is either come the next day, or travel 15 km to the BBVA in Santa Ponsa or Palmanova to collect the check, because the one in Magalluf does not have a cashier service! Sad, perhaps people's time is worth nothing? I repeat, sorry.

The dedication and attention of the workers of that branch is to put 10 stars, but BBVA follows the same policy as other banks, reduce staff and personalized attention to the maximum, if something fails it is not the workers, in this case it is very clear that the bank does not want us to access personalized treatment, I insist that the workers are the best it has.