BBVA

One of the worst experiences i’ve ever had at a bank. One would imagine trying to deposit money at a bank wouldn’t be so stressful! The customer service really lacks here and the cashier is extremely rude and stubborn. Would highly not recommend!

After going through the other reviews, I genuinely dreaded going there when I had to pay a fee to obtain some documents, but it was the nearest office, so I decided to bite the bullet and try. There were a couple of people in front of me, who were promptly helped, after which I got called to the counter. The person at the counter was straight to the point, not excessively polite, not rude either. He didn't know exactly how much I had to pay (as I'd assume he would), but I don't really know if that's his responsibility, so I can't hold it against him. But it only took a quick search to find out and get it done, so I ended up spending less than 10 mintes inside. I did go there around 10 AM, when most people are at work, I assume it gets worse at more crowded hours.

Staff completely overwhelmed. Waited 2.5 hours to pay a tax of 12 euros. Maybe enlength your opening times then (instead of closing at 2pm….)

I was worry about all this negative reviews but I had an amazing experience opening a bank account there!! Silvia was very very kind with me, I didn't know Spanish so we were communicating in English with Google Translate! Thank you Silvia!!

Horrible. Nobody EVER answers the phone. The branch is absolutely useless, I requested to relocate my branch weeks ago to a better Bbva office in selva de mar. Did that online. Still nothing . Takes them weeks to consider that. When I tried calling nobody ever answers 🤬

I am usually I guy who giving 1 star to bank offices. So far I saw so bad and good service. But that brunch changed everything. Most polite and helpful team working there. God bless them

Worst bank i ever had to deal with!! They blocked my account and after i went to resolve the problem in the bank they told me to wait its been 1 month and they wont take my calls because i only speak English!!! Plus the women that answers the calls keep hanging up on me and is so rude. Keep in mind im an international student in barcelona and i need my card to pay for university expenses. If you’re a student and need to open a bank account go to ING !!

Documents all over the place and monitors facing the crowd so all is visible. All so for non clients, if you want to become one. All goes well online, but the waiting time is too long as all clients go first. Reception does not make an effort to help out. You can only come on Tuesday or Thursday to become a client here. With all that I notice…I pass

Terrible service. Only one person works with customer queries—many people in the wait line. A woman on deck spends about 20 minutes on one customer problem. This means 10 people in the line will wait for their assistance for about 3 hours.

BBVA gave me the worst bank service I have ever had. 1H 18m to pay in 2 large notes that cannot be cashed in via the ATM. 1H18m!!!! The tension and frustration amongst those waiting was palpable. I asked for a complaint slip and the employee handed one over with a smirk.

The ATM charged my credit card even though I cancelled the withdrawal. Basically charging you for putting your card in and taking it out. Feels like a scam…

The people are very nice, and the waiting time is relatively short if you go early in the morning. Unfortunately, the staff are not very good at their job.. I opened a bank account online and went to this branch to verify my identity. I had to go back three times, because the employee didn't understand how to verify the identity with a foreign ID + NIE. Then I didn't receive the credentials for accessing my bank account online/ in the app. I went back there, and the employee assured me I would receive a text message with a code immediately, which of course I didn't. After calling customer service I got the text within seconds, so I must assume the employee messed up again. I was also supposed to receive some money for opening the account, as I was invited by a friend, but so far neither my friend nor me received anything. I hope this will get solved soon.

very bad service - I went to ask if I could open an account for my company and they told me they did not want foreigners as clients -- So funny :)

They don’t reply emails or pick the calls at all. Have been trying to reach them for almost a month from abroad but no single reply ever received

Oficina Banc BBVA

I came to the bank today at 11am to open a new bank account but the lady working sent me away. I guess they don’t need any more clients, I will be choosing another bank to put my money into.

What an embarrassment of a bank. The people working here definitely didn’t get an education, so I have no idea how any of them got a job at BBVA…

PS. Please don’t ask me to email you my problem, because you’ve asked that to all the bad reviews and you obviously haven’t changed anything.

On Friday, September 29, an older woman asked me for help making a deposit at the ATM. He explained to me that he asked for help inside the office, but that the employee told him that she was NOT helping him. I needed to get the money to pay the rent. It didn't take me more than 1 minute to help her. Unacceptable attitude of the workers of this BBVA office.

I go when there is ONE HOUR to close, they don't open the door for you. They're sitting in there.

This BBVA is making fun of you.

10:00 p.m. indoor ATMs closed.
They leave you 1 external ATM open so you can process whatever you need. Since there are people like me who can only do so at these hours due to work issues.

I find that the cashier outside is ''out of service'' and I have to go to the nearest one. 1.5km.

The most sensible thing is that if you know that the outside ATM is not working, leave the inside ones operational.

Since according to employees of that same BBVA they close so that homeless people do not sneak in to sleep. at 27 degrees? ....

Attached photos

Terrible service. Opening time is 8.30am and the office opens about 10 minutes later. And it's as if they don't have a phone, you can call as many times as you want without them taking the calls

It takes an hour each time to get change. Bad organization, lack of staff
especially at the box. They should make things easier for small businesses

Correct and quality attention, management completed in a few minutes.

Mandatory insurance, no reason to deduct fees, unspoken rules of the bank

Racism against white people, from 1 old worker. We are the clients of this bank and they didn’t want to talk to us because we don’t speak Spanish. BBVA is international bank and if your workers can’t use English then they shouldn’t probably work in the bank. Guys who are  selling bags on the streets have a better  English level and client focus skills. Lol

Well, very good service from Toni, very kind and answered all my questions. From Monday to Friday you can go and wait in line, they will answer any questions you have, if you want attention it will be better to go in person because by call they take a long time to call you back but they do answer the phone. Be careful, on Saturdays they do not serve at the window.

This bank is closed however google maps shows it is opened..🙄🙄🙄😶😑

Attention, don’t use the cash machine of this bank. They ask for extra fees and if you cancel the transaction they will however block the money on your credit card. This is criminal !

They close this office at 12:30, not 2:15pm. How do you create your own hours when your website says 2:15pm. This is not good.

It is a shame, that in addition to closing all the banks within a 2 km radius (for holidays?) the ATMs do not even give a Euro. Do they want to make us go through the tube and only use electronic currency?
If we all withdrew the money when we collected and paid the receipts when the claim letter arrived, "another rooster would crow.

BBVA,
Hello, this entity follows the line of everyone in the group, that is, after 11 a.m., you can no longer enter even if your card does not work.
I had to go because I have the application with the BBVA app that didn't work for me and they solved it for me.
Mr. Pere did not want to attend to me after insisting a lot several times, he let me in and solved the problem, he stressed to me that there is a schedule and outside of it! It is by appointment, it is correct and I thank only him.
Why do your colleagues MRS. YOLANDA AND MRS. INGRID I know they were laughing at me a lot and making fun of me, because I told them that I am a critic of Google Maps.
BUT WHAT THEY DO TO CUSTOMERS IS NOT JUSTIFIED!!!
Let me explain these workers who are in the office alone with no one inside, they have to know what there are priorities, needs, emergencies for older people who do NOT do what the government said, and even problems with the cashiers etc...
And the worst part is that they don't even pick up your office phone. Shameful, this is very worrying and regrettable.
And you have to serve all customers and they do NOT have to be so strict.
And not letting them enter or listen, it is very serious and unprofessional!!!!
BBVA'S POLICY IS DIFFERENT FROM OTHER BANKS AND THEY ARE NOT TOLERANT FOR UNFORESEEN EVENTS AND IT IS VERY SHAMEFUL 😡!!!!!!!!
PS: Before making this publication, I have been speaking with BBVA customer service and they have told me that it is inadmissible and that they are obliged to attend to these EMERGENCIES YES OR YES!!!!!.
Everyone who draws their own conclusion will surely apologize, but this does not solve the problem at all, it will remain the same.

I'm really surprised by the low ratings out there. Personally, Yolanda, my manager, has attended me, and for her part, excellent service. Answer quickly, manage quickly and diligently.

Personally, a 10 to my manager, 100% recommended BBVA. I almost never have to wait.

I put one star because I can't put less. I show up at the office today at 10:15, I read a paper that says "After 11, appointments are made." I came in and they didn't want to serve us because according to the guy (very unpleasant by the way) they don't serve the public unless it is by appointment, I don't know why they set an hour if they then do whatever they want. I was going to open an account to which the guy told me that for that I have to take out insurance, sorry? Insurance for what, to have an account with you? It seems to me to be the most underhanded way of trying to scam the client, I will look for other entities, of which there are many.

Me, like another user: I put one star because you can't put less. A lousy deal. The staff, incompetent and the director, rude. I have changed entities.
Surely, in a few months, it will be a Chinese bazaar.

From one moment to the next they sent me a message saying that in 60 days they will close my bank accounts without any specific reason in the email, I call the headquarters at the same moment and they tell me that nothing comes of them, that I have I have to go to the office to open my "this" account, I make an appointment to go and they give it to me for the following week, but on the same day, Monday that the week begins, they block my cards and my account.

My reaction was to go directly to the office to ask my manager for some kind of explanation and she responded that she didn't see anything strange on her computer and referred me to the director. When I talk to the director, she tells me they have to close your account unilaterally, I ask her why? Yes, I am a simple mileurista worker, and he tells me that it is the decision of the headquarters and he remains so broad.

And as the icing on the cake, they charge me for canceling my account.

They give an hour online, you get there and it turns out they're closed, you ring the doorbell and the person inside doesn't even deign to give you an explanation over the intercom, as if no one had called

BBVA I suppose is like most banks but this one has a very good app that is very easy to use and a very close relationship with your advisor. At all times from the app I can check the status of my accounts and everything contracted.

Very positive and especially for Alba Ballo who brings me everything. Xo other friendly people too.

Horrible customer service, doing cash management is wasting the entire morning, how is it possible that with 12 people waiting you only put 1 person at the cash register? It seems somewhat ridiculous to me. Is this the disastrous image that BBVA gives to its clients? It seems to me that the best option is to go to another bank (although it is difficult to find good ones) with the commissions you charge us, you could have another person to serve customers.

The whole service itself is lousy. The second time I come to try to close the account.

The first more than an hour of waiting because only one cashier attended even though there were a handful of 'managers' separated by the shabby divider that they have that by company policy they prefer that the head of the shift eats the brown ones and make the customer angry and see if he ends up leaving. With me that time they succeeded and I left

Today, they did attend to me after waiting for about 20 minutes and, having made an appointment, because there was a customer who armed them with a sidral and they had to notify the police. The dynamic is the same as the push from the cashier and, this time, the one I assume is the manager there too.

Issue with conflicting customer resolved, it's my turn. I tell him that I want to close the account and that the card must be settled, that there is already enough money to do so. He tells me that I have to wait until next month because otherwise he will give them problems. And to wait a couple more days after it has been settled just in case.

I'm starting to understand the number of the previous customer, it's for renting chairs.

Yesterday I accompanied mine, I had a previous appointment confirmed with the manager at 1pm, we arrived at 12:46 and verified by registering on the machine they have to request a shift; around one o'clock a girl asked me who I was waiting for and I told her that we had an appointment with the manager, and that I had registered the arrival on the machine, she told me that she had done it "manually". There were no more customers in the office, I saw the manager making a phone call and I thought he would answer me when he was done, but he started tinkering with the computer, it was past one o'clock, I thought we would be called straight away, but it wasn't like that, he went to another office, when he left, he continued to ignore us. A. at approximately 13:20 we decided to leave without doing the management. It seems more and more that customers are doing us in the offices!

They are very slow, they only have one person at the cashier, waiting for hours and hours. You can spend hours there waiting for them to attend to you or for it to be your turn, if there is an incident or the system is slow, they will not say anything, people end up leaving without doing the management or waiting hours to be able to do the management.

The man at the counter has no desire to work or help. He doesn't give you the full information and just wants you to leave. In addition, the office did not open on time, only a few hours that it is open and they are still open late.

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