BBVA

From minute one. Good service. It's clean. And the cashier never gives any problems. My efforts always here. Thank you!!!

I give this branch five stars. It employs professional staff who speak English and are always ready to help. Thank you so much.

I give this branch five stars. It employs professional staff who speak English and are always ready to help. Thanks a lot.

Without a doubt it is true that they have the best App banking application, I am very happy with them

They are not serious, they don't even pick up your call, every two by three they call after call and everything happens, it's normal for branches to close, from today I'll put the times I've called and they don't pick up the call every day
1- 02-2-2023 time 10:50 they do not pick up the call
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I give one star and thank you, the ATM is always broken, the office is dirty and the gang of characters that have been put inside to """"work"""" is a joke.
The worst office in the Alicante area without a doubt.

I'd definitely recommend this bank and the branch to anyone. Had a pleasant experience in this branch obtaining a mortgage with Rafael. Everything went smoothly and with no issues. Thanks a lot 👍

Many thanks to Rafael with the huge help with the mortgage procedure. We will definitely recommend you to all our friends! Thanks a lot 👏

I am very grateful to the staff of this office, Laura and Rafael. Good, pleasant people, always ready to help and explain everything. Rafael is an excellent hestor who showed his professionalism and helped find a solution to a non-standard issue. Thank you very much again

Bad experience. I had an appointment at 3:00 p.m. (confirmed by email). I show up at minus 20 to arrive on time and Rafael, who is the one I had an appointment with, speaks to me through the glass, telling me that his work hours end at 3:00 p.m. and that he will not see me. I tell him that I have an appointment and he tells me that he knows perfectly well but that he wants to go home at 3:00 p.m. I tell him that it's fine, but it's less than 20, that mine is a very quick procedure and that he has 20 minutes left and he tells me that he's not going to solve it, that I'm deaf. Disrespectful, incredibly unprofessional and I will honestly escalate this complaint as much as possible because that is no way to treat people. Later I received an email canceling my appointment. My time is also valuable, and with this deal I proceed to delete my account with BBVA and move to Sabadell, where the treatment is much more professional, thanks to this character.

If I could I would give it a zero, terrible service, when you arrive nervous to have a big money problem that BBVA has supposedly created solved or explained, the employee does not deign to listen and only repeats that I make an appointment, when I insist loudly, the door The management office closes, the employee tells me that he is not going to attend to me or hear me and puts on headphones to supposedly attend to appointments, but when he saw me talking to customer service on the phone and saying that I wanted to file a claim, apparently if I heard and called the director to come out. Since I would only give him work and I wouldn't charge him any kind of commission, like surely the man from a real estate agency to whom I attended and gave advice perhaps without an appointment, he treated me like that.
Terrible and rude treatment from this person and it was not the first time.

Good afternoon, I went to withdraw money with the passbook and it got stuck. Two gentlemen were just leaving the office, I suppose one is the director. I told him about it and his response was very contemptuous and in a very bad mood. It was that Monday happened and at that moment they had already finished.. Well, you can saying the same thing in a different way.. I recommend a customer service course or a vacation.. It is not the first time that I see that they do not treat the customer well. In addition, they leave the entire neighborhood and elderly people without an ATM on the weekend.
All the best.

I made the mortgage a year ago, from the first moment I dealt with the director "Federico Miro" my experience with him so far has been excellent, he is a great professional, as I usually say, he seems German in his work, things are well done, he is meticulous , well explained everything to satiety, always available through the APP, without a doubt I would recommend your person to anyone who asks me. Thank you!

They gave me an appointment for this morning and when I go they tell me that it is closed and that they won't open for 45 minutes and that the appointment is also wrong. They don't take charge of anything.

I went to solve the problem with my debit card completely free of charge and a man to get rid of death made me make a debit card that had an annual cost but without informing me what it had a cost and now I have to pay without having told me anything .

Large queues and long waiting time since there is only 1 person trying to serve the clients. 0/5

I was yesterday. When opening an online account, the last step is to take the physical documentation to a BBVA agency... being an Italian citizen, I went to the agency with an Italian Dni and a white Nie issued by a Spanish police station.
The bank employee refuses to open the account, asking me to present different and more detailed documentation than the one required by BBVA.
Attentive to explain to those who received me that the documentation I had was correct precisely because I was following the guidelines of what the BBVA company required of me, but nothing to do, not even the humility to understand the logical meaning of my speech or at least less to assess what he was saying.
I go out, question myself (unlike those who received me at this bank) and call the BBVA call center to ask if perhaps it was a misinterpretation and instead they confirm that the documentation presented was correct to open an online account and that I shouldn't have not rejected me.
It is really absurd to be received by staff who do not know the rules of the company you work for, it is also absurd to question and verify a client's requests.
As a foreigner I can tell you that it can happen that you have difficulty speaking because you do not know the language, but that does not mean that we have problems understanding.
I will continue with the complaint to BBVA so that we end up finding, for our part (customers), personnel who feel like the PRESIDENT OF THE COMPANY and not PRIVILEGED COLLABORATORS.
The call center itself tells me to get in touch with another BBVA branch, hoping today (after losing other hours of work, thanks to the collaborator prepared yesterday) to find more qualified and trained personnel than the one I found in this branch.
Absurd experience, you don't deserve even one star, but unfortunately you can't get less.
Greetings Ivan Martinelli

I went at 2:00 p.m. and the door was closed, on the door and on the website it appears that it closes at 2:15 p.m. please check the center's schedules and don't waste people's time

Just use the ATMs, they have one inside and one outside, the one outside has more processing options than the one inside. Not much more to add.

Without a doubt the worst office, the person in charge whispered to the cashier to tell the customers to leave (happened to me and two other customers) and they also accused each other of who should serve them. The bank being with little influx. A real shame.

A pitiful branch..
They close the branch door in the evenings and on weekends. You cannot access the internal ATM for procedures, deposits, etc...
You have a problem with a payment at the ATM, you consider making the query to a table agent, without any clients in the office and the lady does not assist you after 10 minutes standing in front, because she is too busy on a personal call gossiping about a separation... shame of others and negligent personnel cannot be maintained.
The interventionist arrived and solved my problem in 10 seconds.
Thank you!

They recently transferred my business account to this branch, and when I saw the reviews I was a little worried when I thought about the attention I was going to receive. Nothing could be further from the truth, at the moment I can only have good words for the people who are there.

Good service, pleasant treatment, closeness and, most importantly, follow-up on the needs that, until now, I have been able to have.

BBVA is not interested, large commissions of up to €40/Quarter, €35/Cards. They also collect the zero debt certificate for mortgages, in my case I had to report this Alicante branch to the Bank of Spain, and four months later I obtained said certificate as required by law, free of charge. We have had the requirements that you allude to in response for more than 40 years. They collected the commissions a few days before leaving BBVA. The power that a bank possesses, and that all governments, regardless of their acronym, allow it to possess, is degrading and possibly illegal.

SLOWNESS FOR EXCELLENCE ALWAYS: 15 minutes to serve 2 customers at the counter, 5 to make a deposit if they haven't run out of paper, then add another 10...not counting the extreme kindness, good treatment...they don't even know what what is it.

It is the second time I go and I agree with the comments I have read, arrogance, arrogance, rude, no interest in helping the client and they encourage you that if you don't like it, you should go to ING for example; or where they do it better. Be impressed by where we have reached who is responsible in the case of this customer-facing director.

Are you seriously? I meed paid 2.70 eur for withdraw my money ! Hmm iam not recommended all bank systems in Spain! The more crazy bank BBVA, Because they're stealing our money from us!

great service! the cashier knows English, polite and helpful, very nice person!

Unbeatable treatment, I have come to the checkout of this office several times and Ángel always receives, like me, other clients in the best possible way. Always try to solve all complications. And if I have problems when it comes to BBVA's operation as a bank, in this case staff like Ángel smoothes out all the flaws in the system and that is why I leave my 5 stars. I wish that people like Ángel would work in all the offices, people who are happy to receive people and do their work in the best possible and professional way.

Appalling. Disastrous. Because I'm not a customer I had to wait an hour. Watching people go by who arrived after me. I will not be a customer but I am a person like any other. I had to leave without doing my management. Some pass without a number or appointment, it is clear that good people pay for it. A zero to BBVA

Disastrous customer service, for not being a customer, an hour and a half long wait, when they served other people who arrived after me, the reason for my visit, the ATM failed when I was making a deposit into an account at that bank, not there They asked me if I was a client.

I was the last in line to be served, there was no one else waiting. THE girl at the ticket office had to answer a call and a colleague of hers came on board. I explained to him that I needed to open a bank account since the Internet would not allow me the last step and he told me to go to an office to finish it, without any intention of helping the boy told me "you have to do it online" I explained again that I was in a mortgage process and needed to open the account. In short, he never asked me for my ID or requested any information to try to help me, he just gave me multiple excuses not to do it, when I met all the requirements. The average Spaniard goes through the process of buying a house hopefully twice in their life, except receiving help, and if it's not too much to ask, friendly treatment at the place where you will make the mortgage. Total disappointment. Employees do not understand that we are the face of the place where we work, what a mistake!

Today at the San Gabriel Branch.

With what looked like a toothpick already frayed, possibly due to its weariness and the time I had it in the corner of my mouth, the employee at the window attends me.

Drawing conclusions and making interpretations about my children's savings accounts as if I were using them to deceive the Treasury. No gentleman, my parents have given their grandchildren money for years on their birthdays and Kings.

Trying to place a loan with a woman who was clearly asking a question at the window, causing her insecurity about the advisability of doing the operation "now", because not tomorrow, she didn't know yes, etc.....

Attending in a quasi-arrogant tone of voice and practically finishing the sentences that in my case began, as I said before, "insinuating".
A number, really.
The thing about the toothpick in the mouth or whatever it was almost seems to me the least of it.
I don't usually write anything negative about any business or entity, but seeing how she was trying to sneak it into this woman and seeing how she left half humiliated I can and I leave this one.
I hope that a BBVA supervisor rereads it or not, which is the same way that we don't even appear in the offices and everything is done ON LINE.

As soon as I can, I take those deposits to another entity.
Thank you gentleman for making it so clear to me.

Regrettable. With a sign on the door that says they open today, August 29, after a month of vacation (reopening). They haven't even opened and the main one doesn't know anything. People who had an appointment or who have asked for the day at work for nothing. Of course, they do not forget to collect commissions.

I went to cash a personal check (less than €2,000) last Wednesday and, first of all, the employee told me to come back later because they had done a big operation and she didn't know if they would have enough. I, who did not have time to come back later, told him that I wanted to collect it at that time. She replied that it was fine, but that there would be a commission of €1.5 since the check was issued from another BBVA office. I refused because this is not true, there are no commissions when cashing a registered check issued from BBVA itself, even if it was from an office in a different province. Therefore, I DO NOT RECOMMEND going to this BBVA office. All the best.

The other day I went to the bank, it was 1:30 p.m. and there was a sign on the cashier saying that the hours were until 11:30
The manager and the officer were chatting and we were waiting for an explanation since the schedule was supposed to be until 2:00 p.m. but neither of the two officers for 20 minutes was unable to approach and explain why we were wrong. There is incredible pride, they believe they own the world

I give one star because I can't give 0. I don't usually do this type of review but what I experienced in this Office a few minutes ago deserves it.

Never in my life have I come across someone like the older man who is at the checkout counter. I have never seen people YELL at clients who simply want to do something at work, much less HUMILIZE them like this person did with the older lady who was in front of me.

I understand that due to this man's age, he will be about to retire and they will not be able to fire him, but I wish he would stay on the street and with one hand in front and one behind. What a shame that people like this exist and even more so that they have to make the lives of others miserable.

And of course, neither I nor any of the 4 people who were there to make arrangements, have been able to do them

I put a star because I don't know how to put any. The person who has served me could not have been more unpleasant. It is unfortunate and inadmissible that they have someone like that facing the public. A real shame. And on top of that, they can't solve anything without an appointment, but even if you have one, they always refer you to another place, another phone number or who knows who knows. A disastrous service in every way

Good morning, I spoke with my manager that I need some certificates for the death of my father and since it can only be done by computer. My manager schedules an appointment for me at the BBVA on Avenida de la Estación 8 since I don't have a computer.
On October 13, 2023, a woman named Maria Teresa Gómez took 5 minutes and told me that I have to do it by computer. I inform him that they have specifically summoned me there to do it since I do not have a computer and without bothering one bit with my problem, he sends me away without solving anything.

If this is how you treat clients, I'm certainly rethinking changing banks as soon as I can and not recommending them to anyone...
If I make an appointment it is so that they can help me and not waste my time at all.

The worst office in all of Spain without a doubt. If it has a 1.7 valuation, it is well deserved. Today I was at table 5 in this office and it is that he has not even tried to help me, he has gone blowing to the back of the office, he has come back, he has refused to attend to me, and then he told me that we should go outside But now do you hire agents or boxers? Although I laugh at the situation, why is that kid going with that arrogance? The best thing he did was sit back down at his table when he saw me with him on the way outside.
By the way, the one at table 4 is also screaming as if we were at the market, all because I asked her to identify her partner.
I hope that BBVA Spain reacts with this office or closes it.

Very, very bad attention from the cashier service, even as a customer they do not want to serve, and they go around trying to give cash! Everything explained in a bad way. I only have the account out of obligation to pay for services

Worst service ever, ignorant and non English speaking

Very happy with BBVA, both in person or even online, it has a service of 10 for its clients.
Sonia is a wonderful manager

It's 1:54 p.m., it says it closes at 2:15 p.m. and it's already closed, I've asked for permission from work for nothing because they don't comply with what's established.

It is a major horror, or is there a way to talk to them. Not everything is the app. There are older people who do not know how to handle phones or apps, but their savings are kidnapped there.
A little more humanity.

Terrible customer service! Avoid, the manager is a disaster there, very rude when I visited, a long time ago. She was very silly, yelling at everyone around her even customers!

Very, very poor service.  Ignored customers. I waited for one hour,  because my account and card were blocked. The lady in the bank was serving people who came after me, did not help me at all because I'm a foreigner. Very appalling for a bank.

Very fast service. Attentive and respectful bank manager. He patiently explains all the details, although as foreigners we do not understand everything. You can tell that he works with his heart and tries to help. I highly recommend it!

Today we went to open a company account. A pity the investment in advertising... customers queue to speak with the only person with availability. The director is only his office, in other banks visited later...the director has left, has asked if he could help with something...we go for image, for camaraderie. But not only that... the best thing is when he has left, he has avoided the line and has gone to have breakfast. Logically...we will not open a company account with BBVA, we have preferred to pay maintenance fees at another bank.

Very good service and attention.
I don't know what they complain about so much in the reviews. I have had to go many times in a short time and if you go first thing in the morning there is never a line.
They resolved all the problems I had with the company and there were many. The bad reviews I read do not correspond to what I saw.

I used to use the ATM frequently ("Well when they weren't broken, which happened often") and now it turns out that they close it, it was the only 24-hour ATM in the area, it is close to the shopping center so its function is very useful Why are they closing it now? Please, an explanation for this, that not even a piece of paper is placed on the glass informing, what a way to make fun of your customers.

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