BBVA

They serve with great professionalism and friendliness, it fully adapts to our needs. Office totally recommended both for the treatment of the staff and for the response of the entity.

The director was super friendly and professional, I went to ask for information about a mortgage and I will definitely hire it with them

The worst possible employee, total apathy, misinformation in short, disastrous. You are going to open an account to deposit money and it tells you no, better online, we tried online and they tell us no, it has to be at the branch...

The manager is very attentive and professional, he always helps me, attentive to all customers

I went this morning to withdraw money from the ATM of this office and I witnessed how the worker with the bangs, so to speak, treated some elderly ladies with absolute contempt and without any education. He had an arrogant, haughty attitude and lacked humanity. It is incomprehensible that this individual continues working. I have never witnessed such bad treatment. Tell the neighbors that if they have the opportunity to go to another office, they should do so. I would tell the worker to look at his attitude because he has a serious problem.

Good afternoon. I am writing this to complain about the humiliating treatment that this office gives us. I'm going to make a deposit. How is it 1:00 p.m. I HAVE TO DO IT THROUGH THE CASHIER. Please I ask the only worker if he could help me with one thing. What was my surprise? He answers that he has orders not to leave the table. That's humanity. I wonder if I were his mother, would I do the same thing? He had done everything right except the amount in this bank, you put the money then the amount. I have had a solution for a client who was going to enter. The bank worker. It is undignified that he is working. This way. I don't know who is to blame, BBVA or politics. It's embarrassing in our current years. The values ​​are being lost. And thank you for the Lord who has helped me. There are still few good people left. Bad experience.

It's a shame that at 11 in the morning you can't do anything except for the cashier, just an operator who keeps telling you that he isn't there for those needs and that he was alone, we had to be attended by a man who was going to operate in said cashier after half an hour.
Lucky for BBVA not having assets in that entity, it would have canceled them ipso facto and for the residents of El Alquian, Retamar, etc. to think about it a little bit that online banking is for these needs with better results.
It is a real shame what we experienced this morning.
Waiting for an answer.

Very good treatment and decisive. I had a problem with another entity and they gave me all the facilities and explanations possible until they found a solution to what I needed. Very thankful.

Avoid this Bank because of the treatment of the ATM. The cashier who has recently graduated from training - or in training - who attends the BBV cashier is absolutely repellent. With her long bangs, she attends with an attitude of contempt and arrogance and air of superiority. Shows no interest in helping customers. It is unfortunate that this individual (so to speak) has a job in customer service. He could use a job cleaning a sewer. Avoid that bank and that individual at all costs.
The teller at BBV treats customers very badly. Evidently just out of training or doing an internship, he struts about with his long bangs feeling superior and entitled. It is unbelievable that such an individual-so to speak-would be placed in customer care. He should be placed cleaning a cesspool. Do not go to that bank and avoid that teller at all costs.

Oficina Banc BBVA

I need to contact them to request an appointment and they do not answer the phone and from the same app they do not give appointments for this branch, I have to go in person since my son needs to sign the documentation for a new card..... anyway!! !! I see that many people and I are unable to contact them... FATAL!!!

I don't know if the office is closed or not but they don't respond to emails or calls. Bank shame. The only thing they do is make me want to change all my BBVA products to another bank. Some scoundrels and while there are people who need to work...

The only branch in the area, the current window service hours are from 8:30 a.m. to 11 a.m. I got to the line at 10:40 a.m. and waited until 11 a.m., then they closed and they didn't serve me. This is not the first time I have had problems of this type.

Nothing to object about the employees of this agency.
Peeeerooooo BBVA and before that Caixacat: very bad, but very bad since always.
They forced us to go to this agency after closing the one on Canigó Street, and there were a lot of retirees waiting standing on the street for a long time.
They could at least buy some stools in a Chinese bazaar, or if it's too much expense for BBV, we'll be satisfied with some wooden drawers found at the deixalleria.

They could say that it is closed and that it does not provide service. They are scoundrels.

In Ciutat Meridiana, Torre Baró and Vallbona it is the closest office with an ATM, the workers are very pleasant and decisive. The VENDOPOR Real Estate Agency is close to them in case you want to visit us or are looking for a home for sale or rent... Have a happy day!

Disastrous experience, the worker has been unpleasant with each response to a query and answered in a derogatory manner. He does not offer you any service or help, just a feeling that he neither worked nor wanted to. lousy office.

BBVA branch in Ciutat Meridiana with ATM...

It helped me to pay for government fees although I didn’t have a reservation.
I am aware of the fact that this is because here is Sarria not because BBVA: People in Sarria is always cheering regardless of the chain.

21-Dec-2022
Great client service from Sandra Romero

Good services with very efficient and friendly staff.

The cashier has been without cash available for a week, embarrassing and more so since the two other cashiers nearby (c/ Capità Arenas and c/ Benet i Mateu) have closed

It is impossible to talk to the office, I do not understand this service.
go customer service.

Very useful and with personalized attention

Terrible customer service. I have gone to ask for information to open an account for my sister and enter payroll, the staff has been rude by saying that I did not have an appointment. The place was EMPTY without a single customer. I have gone down to another agency and they have done it without drama and being very kind. Today I came back (because they are next to my house) for some information and they have "done" me again and said that only by appointment and to go to the office where I have the account for information. Honestly, a staff as unproactive as they have presented is that it is understood the closure of so many offices and the migration of everything to online.

You have to request an appointment that is useless because there is no distinction in the queue. Your online advisor gives you a few steps to follow and in person is a different story. Employees at tables without attending to the huge queue. Oh! don't go at breakfast time...

They advise me and I was able to open my account. It is remarkable to know that as a foreigner they provided me with service compared to others. I recommend you

It takes a lot for them to pick up the phone, it is not worth saying that everything is solved from the APP, it is not true.
I am a co-owner of an account and when I make a transfer the other person leaves, clearly illegal.
Since Caixa Catalunya was absorbed, they "robbed" me of a series of commissions that have not yet been returned to me. Before, with Caixa Catalunya, I didn't pay anything.
The management of the current branch and its staff are now quite good but that does not take away the pettiness of the entity.

BBVA Catalunya Banc

Excellent BBVA point. The fastest service I’ve ever had. I’m very thankful for help and understanding although I used translator to communicate with employees. Definitely a 5⭐️ experience

My 5 stars go to the Personal Banking Manager David Requena, very good, excellent service, extensive knowledge and he has helped me a lot in my efforts. Now, the box is a disaster.

I give 1 star because you can't give 0. We go one day and they don't serve us without an appointment, we ask for the next day at 8:30 in the morning, we wait at the door and they don't open until 9. The workers looking at the door and laughing while more than 7 people are waiting to enter the appointment time. In the end we were not able to carry out the procedure due to their incompetence and slowness, since some of us have to do our job. Not like them.

Having powers from my parents, I can't do anything because the cashier refuses to do her job, in addition to my parents having the account there, they cause a lot of problems and they don't let you make transfers because they don't want to do their job. Suggestion that they take an empathy course and how to do their job instead of being dizzy and not encarte other branches, thus possibly improving the quality of service. That if to leave you with the word in your mouth and to start talking with your partner they do it wonderfully. We want qualified customer service NOT what we are receiving. It must be a shame that they play with our money.

They closed a lot of offices so this one always has a lot of people, I call my manager and he doesn't answer me, I call the office and the automatic system answers saying that they left a message for my manager because they couldn't answer my call 😞

Not very decisive and the treatment leaves much to be desired. Twice I have gone to the office to manage a future plan account for my son who is coming of age and they have not clarified anything, at least they should give him an access code. In this way and with the treatment received, it makes you want to cancel accounts and go where the conditions and treatment are at least somewhat better. Office hours do not facilitate access either. Since the pandemic, office accessibility has gone from bad to worse with prior appointments.

What scoundrels!! My mother went this morning to have the latest transactions on her card printed and they asked her at the window (male worker) for €3, my mother did not want to pay it and she went to the Plaza Llucmajor Office and they did it to her free. He has returned to this Office to tell this scoundrel, that in the Plaza Llucmajor Office they have done it to him without charging him anything and the subject in question has told him; "man, this has its job"... Job Filthy rat!!?? If you just have to hit the print button and give the printouts to the person.
You know that thanks to people like my mother, who have their miserable pension there, you have a roof over your head, SCAMMER!!

I went with my mother to do some business, and the truth is that the experience was very bad. Both as the woman in the window and the man who was in the other. Treating customers horrible. I only had to spend 15 minutes to see 3 different cases. What rudeness on the part of the workers. I do not recommend it at all. Talking very rude to customers.

Customers crowded together like a herd, two ATMs for a few thousand customers for three entire neighborhoods (Roquetes, Prosperitat and Trinitat Nova) for any management is worse than the public administration with funcivago schedules

They work very slowly, I have been waiting for more than 1 hour, to pay a fee

Office always empty, but they never want to serve you... rude and lazy. They should know what it means to be out of work, so that they value what they have.

The staff is friendly but it cannot be considered a proximity bank because there is no longer a cashier service (only by teller). You have to make an appointment to be served.

Shameful... unfriendly and without manners... they don't attend without an appointment or for a sad 2-minute consultation... it really doesn't surprise me that more and more offices are closing... and the saddest thing is that they themselves they get rid of their clients so that later they themselves go to the streets due to lack of work and reunification of offices...
When will we realize in this country the lack of being more of a person and worrying more about the people who feed us...
Without a doubt they lose, but that the workers themselves don't realize that they are digging their own grave is incredible...

Until the noses that they remove the offices and with it the ATMs! And if there are, they don't work! They have my money, I want to be able to use it! We have been using cash since the stone age, now you want to load it?

The customer service and lack of organization to manage customer requests is painful, more than 1:30 hours waiting to be attended to. Lots of staff and only 1 person works, outrageous

More than an hour to be attended to because you are not a customer of theirs, it is a shame….

You know, establishments and places like this never have to be nice to their customers.

Regrettable on all levels. I opened the account 4 months ago, I still haven't received the card. I've been calling for a week and no one picks up the phone, so I asked for a holiday at work today (because why work even for an afternoon) and when I wanted to do a transaction with the manager she told me that she was very busy, that He could see me in two weeks. I have wanted to cancel my account from the application and it won't let me either. Everything is very unfortunate, not recommended.

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