BBVA

I have been customer over 10 years. I am foreigner and I don't speak good Spanish. But I have always got exellent service. Thanks to Merce, she is great.

I wanted to open an account with them but they were pushing extra services and were being distrustful. I had to go to another branch and I am happy that I did

Easy to use ATM in the language of your choice

I would like to express my gratitude to the employees of this office, especially Nuria and Ruth, for their professionalism and support. I am a foreigner and I had to apply for a mortgage. I had many questions, but the employees were always available to help and explain all the necessary information. Thanks to their expert work and speed, the application process was carried out quickly and flawlessly. I am satisfied with the result and I recommend this office to all those who are looking for quality financial services.

Horrible service at the ATM, I have been trying to open an account with BBVA since the end of May - I have the documents and everything I need, the man says that everything is fine and that in 5 days I will receive confirmation of the account. Until today I have never received confirmation of the opening of the account, what a mess…..

Best BBVA with Best staff's in Barcelona. So kind and helpful.

Have not provided with my access key even though I had NIE and passport with me

An embarrassment of office and services, people queuing because there is no ink in the cashier's printer. Regarding telephone customer service, do not expect attention in Catalan, no continuity in the attention of the Catalan entities that have been awarded. Obviously, I am reducing my presence in this organization, I recommend you evaluate Caixa d'Enginyers, a non-profit organization and social work, with Catalan present in all its areas of action. Good wind and new boat to the companies that love nothing more than our money.

I obtained a password to be a BBVA customer, in this case to confirm the documentation I did online. After waiting 1 hour and not being called, I asked for the password. They told me it didn't work and I had to get a new password. 1 hour later I was back at the end of the line. That lack of respect. They could have at least offered to be served immediately after waiting in vain.

I had a problem, I was in the bank at 147 Santa Eulalia. And I needed to replenish my account, I went to the ATM, logged in to my account and pressed the button to replenish my account. Then the cell for depositing money opened, I deposited money and then the ATM started beeping. And on the screen there was an error message and the ATM did not return the money and there is no money in the account. Solve the problem !!!!!

Very grateful for the attention received from Elisa at all times. It's a pleasure to be able to find such kind managers who explain everything you don't know, as often as you need and recommend the best for you.
Thank you so much for everything Elisa!

It fulfills its function, without pain or glory, but the treatment received by the woman who attended to me was between disastrous and degrading.

I called to do a procedure and the girl who provided terrible service only wanted information about the office that belongs to my partner and she didn't give it to me, plus they don't know how to speak English, hire workers who know English because in Barcelona, ​​there a lot of tourism and it's the main thing!!!! shameful service!! open the complaint to the headquarters

The treatment and attention received from the Office Director, and her professionalism.

Every time I go to this office I feel mistreated by the lady at the checkout and I leave feeling like they spared me my life. Elderly people who can't even sit down when they are served at the till, with a partition 80 cms from the ground which means that we literally have to put our heads down to be able to speak, endless queues for tills, non-existent ramp... Zero empathy and sympathy. Deplorable and unfortunate customer service.

They offer misleading advertising, they offer you 150 euros to open a payroll account and they do not pay it to you after calling several times, several managers assist you and they do not solve the problem, you make a complaint letter and they tell you that the promotion is not accepted, having met all the requirements to have the bonus.
What a way to attract customers with this MISLEADING ADVERTISING.
This way they will be left without clients.

bad service Bad customer service. They charge you commissions to breathe and they just want you to go to another entity. In the case of this branch, there is a railing at the entrance that limits access to disabled people both inside and at the cashier outside. I do not recommend this bank to anyone

Deutsche Bank

I'm a tourist and stopped for some minor help. A simple request to change out a damaged €50 bill that merchants would not except while traveling.  Funny thing.... either would this bank that make billions of dollars every year!!! They simply can't help out a traveling tourist. That is just horrible service. Just stay greedy, Deutsche!!! Good for you!

ATM doesn’t take fee if you withdraw money from Revolut

Free cash withdrawals for foreigners, only place I found in Barcelona. I haven’t used any of their other services.

Worst service ever , a bunch of lazy scammers... 1 star is too much

Most unprofessional Bank in Spain! Don't go there.

I tried to become a client, but did not succeed due to them never answering the phone. Even an appointment  I made at the office itself didn't come through. I can only imagine how bad it must be if you are dealing with bigger banking operations. Needless to say I went to the bank across the street who served me right away.

Don't waste your time and go to them , first time I went they were closed before their closing time ! At 12:30 !!! Second time I went they were all so lazy they didn't want to work, even though they were free and they had no clients they were "too lazy" to open an account for me and told me to come the next day !

I had an appointment and the girl was ignoring me wtf… extremely bad experience madam Miriam Secall Gasulla u need to get fired!

One week on the roll I was every day at 14:00pm and they had it closed…. I’m looking forward close my account with this lier

Fantastic attention. I have come with an urgent problem and they have attended to me without having an appointment. I had to wait a bit for a commercial to become available but they solved my problem. For me a 10 for the attention received. I wish all banks were the same!

Unfriendliest staff i have ever seen. Wanted to open an account and was missing 1 paper. They didn’t let me send it by email. Went to the cooyshop across the street to print it and they wouldn’t let me in because it was 14:01 (according to maps they close 14:15). Will not open account

I've tried a couple of banks in Spain and most were pretty bad. But what I experienced at BBVA is hard to believe. My manager only works half the month, the other half you simply won't receive any reply (and she doesn't even have an 'out of office' email set up). But even when you get a reply it's mostly useless. My account was blocked over weeks, with the central helpdesk blaming the branch (and vice versa). This bank is a joke and it's probably only a matter of time until they go out of business. Make sure they don't have your money.

The worst bank ,ever ! The times they show on the google not corespond to the time lines they work , they closes so much more before . Client service with 0 education .
Really the worst bank i ever had deal with .
Not recomended .

when we moved to BCN 6 months ago we were first in another bank where we experienced many problems.   After meeting the BBVA team in Roger de Luria we decided to move our accounts to this branch and since then they've been very helpful even with some complex asks.   we recommend them wholeheartedly

The machines don’t work properly! Only one person can help and it takes forever

It seems a shame to me that there are only 2 banks and they are always closed or damaged, it has been like this since Friday afternoon and it is Monday, you cannot enter or withdraw money. SOLUTION?

TERRIBLE ATTENTION... THEY ARE SCAMS.
little staff... you arrive at 10:30 and since you queue because there are few and very reluctant in the service... it turns out that they serve you at 11:02 and then they already close the window in the hills and an 80-year-old person is sent to the ATM to withdraw money.
scoundrels

On top of that it is not open one day in the afternoon like other banks, they also leave us without ATMs in the afternoons... shameful

The ladies in the offices don't feel like working, I went three times to get a bank account and they kept me waiting and they ignored me and I was alone.
A shame .

Good afternoon,

The operation and staff of the BBVA entity in general is 0 out of 10. My account belonging to Martorell for many years was unexpectedly changed to the Bon Pastor office. I tried several times to make the change to my usual office and they promised me that the change would be the following year. Well, it never happened. I tried to make an appointment by phone up to 15 times during Covid times and they never called me. If you called the phone they never answered. My impression was to have an account and no one behind it. I recently received a call to offer the degree of satisfaction through a voiceover. I said that my experience was very bad and I don't doubt that someone had a good experience. But in my case unfortunately it couldn't be worse. Then the director of the Bon Pastor office called me because I had given that bad information about her office. I explained the above to her and she replied very rudely that she didn't want me in her office, that she should try to change my office, that she didn't want me there. I am looking forward to leaving this bank as soon as I pay off my loans that are due in a year and never coming back. On the other hand, my father passed away and we have not yet been able to cancel his BBVA account by providing the endless amount of documentation required. The notary manager explained to me that this only happened at BBVA and any entity would solve your problems. At BBVA they provide you with a testamentary email and you can only communicate there and without any help. It is horrifying in the problems that you can get involved in due to the inefficiency of your system.

I'm BBVA's customer since they tool over Caixia Catalunya (2009).
I was happy with their online banking approach until I've realized that:
If you are digital nomad, travelling a lot in Europe and managing your company remotely I strongly suggest to avoid BBVA. When they detect potentially fraudulent transaction (False Positive) they will block online access to your funds. You won't be able to re-obtain this access while being abroad - regardless if you have prone number registered in BBVA, Cards + PIN + CVV to use "I forgot my password" flow or as a last resort call and speak with Customer Support and "Emergency Support". They simply say that you will have to go back to Spain and use ATM or go to their office (that they are closing). You cannot do this by phone - even if they can authenticate and authorize you as valid owner of the account.
It is impossible to access Gestor by calling to the particular BBVA branch office. Even after trying for 3 days and leaving 5 messages asking to contact me.

Incompetent scammers. Refused to replenish the account on illegal grounds. The director of the bank allows himself to shout (raise his voice) at customers.

Worst bank system ever, will not recommend to use their services stay away! Plus customers service is so rude

if you are an international customer forget about this, just get a digital bank as they are still in the 90's. To change simple things they will probably ask you to send a FAX or something

DO NOT OPEN YOUR BANK ACCOUNT WITH THIS USELESS BANK!!!!!!!! Especially if you’re international. They cant speak English and their customer service is poor. Couldn’t help me and I wasted my lunch break to try and solve my issue. Oh yeah and their opening times are ridiculous as well, how can a normal, working person ever go outside of their working hours. I wish I chose another bank.

Banc Sabadell

Very upset with the service that I've been provided there today. I've ordered a bank statement via online bank more that a week ago and though it takes 48 hours to generate it, I've not received anything yet and it's very urgent. And all their agent could tell me was that it works fine for other people, so i'm basically just incompetent... very very helpful!! Furthermore, she yelled at me so I had to yell back at her to get my point across and I really dislike doing it as I came there to get help not to be yelled at. Another thing that shocked me is that if you want to collect a bank statement from an actual office you have to pay 10 euro and wait for another day for it to be ready. Why can't you just print it out straight away like any normal bank does without having to wait for 48 hours and paying 10 euro for 1 page. I used to recommend this branch to everybody who wanted to open a bank account in Barcelona specifically because you guys were nice to foreigners but now I see that it is not the case. Bad customer service

If you are a person of colour, specifically if you have black skin, DO NOT GO HERE! They are not helpful at all, if you try open a bank account they wont even bother to get back to you. Just know if you have a non-European passport then you are basically irrelevant to them.

Terrible experience! The staffs are not willing to help you to do any service! Bad attitude ever! I ask some services several times and they didn’t process them at all! All they will tell you is they don’t know!

Got here for a prearranged meeting and the bank manager isn't even here... Now I have to wait until he shows up. Nevertheless when he did show up he was a pretty sound guy.

People who work there are just extremelly rude, specially the blond/ grey hair lady.

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