BBVA

The thing is I work at a convenience store and I mostly need to get the change for the shop, and to get the change I need to go to this bank cuz it's the closest for me, and usually when I come they never ask me what shop I need the change for. But last time when I was there a worker called Maria Jose was not in the right mood she told me I don't have the permission and neither am I allowed to get the change, she told me I needed to go to a different bank which was farther away. So I told her I normally always get the change at this place and this never happened and why is it happening today? She told me "I am working here for 2 years and I've never seen you before." Even though I usually get the change there. And I even showed her a pic where I showed her "Look I get the change at your bank". She disagreed to me and even disrespected me. Later they closed the bank and told me follow me and brought me out of bank and closed the door. Like where's the respect for the customers? I've waited like 40min just for my return and then I'm getting disrespected like that? It's not about the change, just get the manners, why even work there If you are treating the customers that way?... BBVA make it better please ...

I love the bank BBVA ans the employees(customer service) are very kind, hrlpful, and friendly!

Horrible!! Very slow and poor attendance. Today I was waiting for more than one hour to be attended.

Very poor attention from the cashier and no desire to work (and with the branch completely empty at the time). On previous occasions I had already seen how badly they treated other customers and seeing the negative comments about this person confirms the lack of professionalism. In my case: I was charged twice from a certain establishment. It happens to me many times and usually resolves after a few days. And since it was not resolved this time, I went to the bank. He told me that I had to talk to the establishment, that they would have some problem with the POS (I do it on the Internet, so nothing from the POS). After insisting that I should not talk to the establishment, he reluctantly decided to take my ID to look into the case. As he did so, the evil faces he made were brutal. And at the end...oh, surprise! There was a procedure for claiming money for duplicity. That a bank teller doesn't know this is brutal.

Last Friday, August 11, at around 9:50 a.m., I went to the BBVA ATM at Passeig Maragall 135. After carrying out the operation, the ATM did not give me the money, although it did deduct it from my account. Immediately, I informed the office staff to give me my money, since I needed it urgently, the response of the office staff was to say that it was not their responsibility, and that they could not do anything, that is, if the office is closed, because it is closed, and if it is open, because the staff is too "busy" to deal with the problems that BBVA causes its customers. They told me that I would receive the money next Monday, that is, today, obviously, this has not been the case either, that is, technically these individuals have stolen 230 euros from me, and it is not clear to me that they are going to return it to me. I suppose that what the "very friendly and professional" office staff is doing is trying to annoy me for having told them everything during the incident, since I have read that the return in this type of case, which in BBVA is repeated with terrible frequency, it can be up to 4 working days, i want to understand that the skill depends on the days and not on the office staff. Although seeing what there is, I do not rule out that they are going to have some tapas with my money, after their “exhausting work day”. I understand that the staff may be burned out, since they have closed a lot of offices, but it has been largely their own fault, since they have collaborated with company policy, forcing very old people to use the ATM or Internet applications, to help BBVA reduce offices and therefore staff, while they prayed that they would not be the next to take to the streets. The lack of solidarity and unity brings these consequences, so I'm not sorry. On the other hand, I also know that this is not going to be of any use, because BBVA does not care about the opinion of its customers, in the same way that it does not matter to them that no one ever answers the phone in their branches, yes, then they send e-mails with surveys. What shamelessness!!!! Obviously I have already decided to cancel the account of my company, and I suppose they will not care, because I am a grain of sand, but to me it is not an act of dignity against this company of…. P.S. The gentlemen of Google have not allowed me to call things by their name. The original review was much more realistic.