BBVA

Unbelievably poor customer service. Shameful

Today I went to withdraw a pension plan that the state opened and I was attended by a lady in an office in a very rude manner and with little education. I suppose the reason was bureaucratic, limiting himself to telling me that it would have to be the day after the retirement date

I came to this office on the recommendation of the one in via agusta, since in via Augusta there is no longer cashier service or to pay taxes. I arrive to pay my VAT and there is no cashier service either. The employee even discussed why I left it for the last day, when I came expressly from abroad to carry out the process. A lack of respect. Luckily you can do it through the app. I am attaching a photograph so that you can see how far the monitor is from the waiting area, so you can hardly see the turn. Bad office and bad service...they charge me like BBVA but they want to work without employees or offices like ING...it's not worth paying them.

I've been trying to talk to my manager for 1 month and he doesn't answer. I leave messages for them to call me and they never call. I have a company account and the service is the worst I've ever seen. The response is even more amazing. The manager is so busy that he hasn't been able to contact me in more than a month, and if they call and they cannot help me by phone since it is not the same department,

My experience is that it is reportable because many BBV do not have ATMs inside the Bank and do not take into account the thefts that there are, putting a card ATM for the elderly is shameful and reportable.