BBVA

I was the last in line to be served, there was no one else waiting. THE girl at the ticket office had to answer a call and a colleague of hers came on board. I explained to him that I needed to open a bank account since the Internet would not allow me the last step and he told me to go to an office to finish it, without any intention of helping the boy told me "you have to do it online" I explained again that I was in a mortgage process and needed to open the account. In short, he never asked me for my ID or requested any information to try to help me, he just gave me multiple excuses not to do it, when I met all the requirements. The average Spaniard goes through the process of buying a house hopefully twice in their life, except receiving help, and if it's not too much to ask, friendly treatment at the place where you will make the mortgage. Total disappointment. Employees do not understand that we are the face of the place where we work, what a mistake!

Today at the San Gabriel Branch. With what looked like a toothpick already frayed, possibly due to its weariness and the time I had it in the corner of my mouth, the employee at the window attends me. Drawing conclusions and making interpretations about my children's savings accounts as if I were using them to deceive the Treasury. No gentleman, my parents have given their grandchildren money for years on their birthdays and Kings. Trying to place a loan with a woman who was clearly asking a question at the window, causing her insecurity about the advisability of doing the operation "now", because not tomorrow, she didn't know yes, etc..... Attending in a quasi-arrogant tone of voice and practically finishing the sentences that in my case began, as I said before, "insinuating". A number, really. The thing about the toothpick in the mouth or whatever it was almost seems to me the least of it. I don't usually write anything negative about any business or entity, but seeing how she was trying to sneak it into this woman and seeing how she left half humiliated I can and I leave this one. I hope that a BBVA supervisor rereads it or not, which is the same way that we don't even appear in the offices and everything is done ON LINE. As soon as I can, I take those deposits to another entity. Thank you gentleman for making it so clear to me.

Regrettable. With a sign on the door that says they open today, August 29, after a month of vacation (reopening). They haven't even opened and the main one doesn't know anything. People who had an appointment or who have asked for the day at work for nothing. Of course, they do not forget to collect commissions.

I went to cash a personal check (less than €2,000) last Wednesday and, first of all, the employee told me to come back later because they had done a big operation and she didn't know if they would have enough. I, who did not have time to come back later, told him that I wanted to collect it at that time. She replied that it was fine, but that there would be a commission of €1.5 since the check was issued from another BBVA office. I refused because this is not true, there are no commissions when cashing a registered check issued from BBVA itself, even if it was from an office in a different province. Therefore, I DO NOT RECOMMEND going to this BBVA office. All the best.

The other day I went to the bank, it was 1:30 p.m. and there was a sign on the cashier saying that the hours were until 11:30 The manager and the officer were chatting and we were waiting for an explanation since the schedule was supposed to be until 2:00 p.m. but neither of the two officers for 20 minutes was unable to approach and explain why we were wrong. There is incredible pride, they believe they own the world