BBVA

We are very happy with how this office is now, we are currently very well attended, especially by the new director Miguel Ángel, and our manager Jordi Caparrós, they solve our problems quickly and very well attended.

The employees of this office are the worst workers I have encountered in a long time: they are rude, they do not answer calls or different emails, they confront the public, they are offensive, rude and they think they are worth something for working in a company that invoices millions; but they are insignificant characters who don't deserve to be there. They represent very bad publicity for the banking entity. I am canceling my accounts immediately; I know it doesn't affect them at all, but at least they will have one less client to tease.

Terrible office I am a client I go to make a payment to the tax authority and a certain Elisenda tells me to do it at the cashier I ask her if she can advise me and rudely refuses to get up and give me the guidelines. I think if a customer service person does not She is active and charismatic, they should give way to new people who, if they feel like doing their job properly, send this lady to the basement with files because she is not up to the task of caring for people.

Deplorable service in the office, a woman who should have attended to a request, which is not even during cashier hours, has refused to do so, lies about the type of service, and says that it has to be done at the cashier, which there is no service in this office.

Business hours were still open and he refused to serve anyone else who was standing in line who had nothing to do with it.

Since he has refused to attend, and almost to speak, which he has done in a professional manner, he has not wanted to identify himself, nor give his table number, I have proceeded to leave a graphic record of the person so that BBVA users and superiors know. who is it.

Edit to BBVA's response:

No thanks, it is not necessary to talk, the branch change has already been made and the accounts have been closed.

Especially considering that when I went to the office again, since they did not respond to calls or emails, the lady again refused to provide the service or even manage what was requested.

As soon as a complaint form was requested and both the employees and the office manager refused to provide it (which was required by law), they decided to call "security" as they indicated that the service could not be provided or had already been provided.

Security? They called the police force and 6 vans showed up!! The office using the police and wasting their time as a tool to intimidate clients, those who feed them!

Treating customers like criminals and thieves! What was missing!

No, dear BBVA, there is nothing to manage, we must impose a sanction or direct dismissal of the workers involved!

An inefficient office where you are not taken care of. They tell you to make an appointment and you will be back. Even if the office is empty, they don't even want to listen to customers. They don't even want to know what you need.
Change of office and good wind.
No desire to serve customers.

Complete waste of my time trying to use this bank! Banker Cristina said I would not be able to open an account with my documentation as a foreigner, then (contradicting herself) added that she would open an account for me if we purchased an overpriced and unnecessary product that generated a commission.  (We had no problem opening a Spanish bank account elsewhere with the same documentation.) I've had bank accounts all over the world, but never had a bank treat me so poorly - as a prospective client who would have deposited a very large sum. In sum, that branch of BBVA and banker Cristina are so sleazy you should take a shower after you walk out the door!

Worst experience ever. So there is only one person on the cashier, who also is helping the people with cash machine and apparently ones on the phone with delivery man to help him out. On top the number machine isn’t working! It’s a joke

Formerly it was Caixa Catalunya. Very disappointing service. In my opinion worst bank ever.

Very bad behaviour and unfriendly staff with roody modes

I opened an account at this branch, came to pick up my card three times, and was told they lost it as a result.
Other branches of this bank required me to buy insurance and gave me other conditions for opening an account.
I came back to this branch again.
The man who sits at the entrance and helps (should help) clients (future clients) decided that he has the right to decide who will be a client and who will not. He refused to help me make an apointment, began to communicate only in Spanish (previously he communicated in English; I have not been in Spain long and do not speak Spanish), took my phone number and e-mail and said that I would be called about the apointment, the bank did not let me do it. Said that the bank decides for itself who will be a client, who will not. What's he got to do with it? Why does he allow himself this behavior? He will lie and tell his story, but this is the first time in my life that I have encountered such behavior, when the clerk at the entrance is boorish and considers himself a branch manager, for some reason denying service for the bank.

I’m wondering if in this branch they have a MANAGER, it’s impossible in all times we passed to this branch most of the employees starting with the receptionist guy 👎🏻 they are 1- IMPOLITENESS  2. RUDE 3- RUDENESS 4-  DISRESPECTFUL 4- ARROGANCE 5- WORST SERVICE EVER 6- INSOLENT
i can write thousands of negative words to describe them, I guess they should work in a farms “ TO KNOW THE VALUE OF THEIR WORK” i hope everyone see me comment, they give a very bad influence for Spanish people

AVOID at all costs. I don't do many google reviews but I couldn't let this go. I'd give them negative stars if it were possible. TERRIBLE customer service, EXTREMELY rude. We waited for over an hour to basically get no help and be talked to like a piece of garbage on the street. I was really surprised that at one of their flagship branches they treat their own clients like that. All I can say is stay away....

I lost my access to the app and after hours and hours of calls with the useless technical support (cost me hundreds of euros of international calls fees) they told me I have to take a plane to Barcelona to solve the problem and access my money. Such a disappointment for an international bank. Give me back my money thanks.

The expirience in the bank is terrible. The office workers where rude and shouting at each other not knowing how to proceed with a simple operation of closing the account.

The worst experience at a bank I have ever experienced or witnessed.saw one bank worker on her phone not helping customers. Another employee communicating via Gmail or checking/using Gmail while supposed to be working. I went on three occasions to verify my details to open an account. The first time told me go away and come back the next day the second day tilde me I needed an appointment and that they didn't have an appointment for another week. Went back for a third time and a different but equally incompetent even more vulgar (if you can believe that could be possible) server told me that they were busy and couldn't do anything.. they don't know how to work or even help people. The checking machine never works and people always skipping the que and going ip to the dest without a ticked because they know the employees. And then they say they will be fast and take a long time. If this is all BBVA'S avoid.  But this bank location is truly the worst I have ever experienced.

What rude helpless people in this branch! Disgusting experience, the staff are sitting there chatting, four of them sitting there chatting and I am told I need an appointment to see their brat majestic! Avoid this bank altogether

I add as many already said: worst bank ever. I had a scheduled appointment to verify my NIE for an online account: poor and frustrated worker Jorge wasn’t able to find the appointment and was sending me away. As I was asking for his lastname he got very nervous, super hectic and unfriendly. Not sure what‘s his problem, seems that only sad, frustated poeple work at this branch. For sure I won’t give my money to them, my advice go to a different bank. ING for example is great.

This is the worst bank branch I have ever visited. Staff was rude and reluctant to help in anyway. They didn’t like that I could speak Spanish. No one should ever open an account there. It deserves all the one star reviews it has received.

Arrogant and unmanaged group of amateurs. Unable to open an account here due to zero customer attention and lack of possibilities provided by corporate office e.g digital services. Strongly suggest closing this office. These bunch are ready for retirement

DiG Abogados Barcelona

Francisco provided quick and valuable advice regarding an expat related tax query. He was confident and assured on the subject matter, helping to navigate the disparate advice received elsewhere and my many questions. Not to mention the entire conversation being in English, a huge help!

Great customer experience from overseas. Very professional communications throughout my application process. Now awaiting final outcome on the governmental authorities´ side. Highly recommended.

Quick and professional responses to requests. I've use their services at various points over the years and they've always delivered to the highest standards.

I asked the DIG firm for help on an urgent matter. Cristina Gallemí, the lawyer who assisted me, was approachable, prompt and competent, for this reason I can only recommend her. Even the person who initially received my call was kind and prompt, a sign that the office coordinates excellently all their professionals.

I had the pleasure to have the support of Francisco Jose Vinaches, the communication was easy, prompt and every question or doubts I had was answered professionally and with clear instructions .

Habeas Legal Company

Where to begin. If you are looking for a lawyer who is on your side, who handles pressure well, and shows respect and professionalism, Sonia is NOT that lawyer.
After spending almost 8 times more than with my current lawyer, nothing was resolved with immigration.
The ultimate result is not the real problem. It is her lack of professionalism and respect for her clients. Belittling and somewhat irrate behavior time after time, simply adds to the already experienced and expected pressure of going through the legal process in Spain.
Contracting a new lawyer after two years and working with someone else was the best decision.

Working with Habeas Legal and specifically with Sonia is always a very rewarding experience. Clear, concise and decisive, without more. I recommend 100%

Sonia is one of the best, she has helped my partner and I a lot with various legal procedures and a labor trial, 100% recommended. Very committed, professional, and communicative. Thanks Sonia!

The service and attention have always been the best in this company, it is not the first time that I have gone to Sonia to resolve important personal matters and so far everything has been favorable and satisfactory. Currently I feel very happy because the matter that was already stalled for 2 years, has been able to reach its objective thanks to Sonia and her team.

Therefore, I do not hesitate to recommend Habeas Legal Company widely for any immigration and legal matter that arises, because they have a fairly large and versatile team and there is surely someone who can help. In fact I always recommend them.

Oficina Banc BBVA

There is no electronic queue whatsoever, so people don’t understand what’s their queue position or how much time it will take for them to be attended. Cashier desks have their own set of services, while for everything else (i.e. opening a product ) you need to go to a manager. Ideally, there should be two queues, but no one handles it.
I’ve waited for about a half hour to later learn that they cannot help me as my account doesn’t have a physical branch assigned to it, and I need to call them. The reason I came to the branch in the first place is that they cannot help me online for 2 weeks straight.
Complete chaos and lack of organization both on a call and at this branch.

I would give no stars for the incompetence and chaos going on there. I came for my appointment, that I waited for an hour to make the day before just to wait again and then be informed there wouldn’t be time for it. I don’t know how this office can belong to a bank as big as bbva - disappointing!

My partner and I booked an appointment at 8:30 am in order to discuss mortgage options. Despite our appointment, the office did not open until 8:45 am (there were however bbva agents inside the office) leading to several people to queue outside.

When arriving at the teller, we were informed that none of our requests could be answered. One of the request was to deposit a check and were asked to come back next week as the person handling foreign checks was out of the office. I believe service should be provided by BBVA the whole year and customers should not have to follow your employee schedule.

When leaving the bank, we came across a santander branch and decided to ask for mortgage advices. We were pleased to see that a bank would take the time to provide us financial advices. But that made us wonder why our very own bank could not take the time to do so.

I have acknowledged the comments elft by BBVA on every negative feedback and can confirm that we did book an appointment. I also believe enough details were provided to improve the customer experience and no additional information needs to be sent by email.

****

Review update as I came back the following week to deposit the check.

I was very disappointed to see that despite 17 customers were queuing, there was only one agent at the reception. There were however several colleagues walking around but no one willing to put their priorities aside to focus on customers. That was surprising considering that  two people alternated at the reception and were therefore trained to handle customers queries. More than waiting, the issue is also that there is no social security distancing with 17 people packed in a small corridor.

After almost an hour waiting, I was told that the bank does not accept check deposit and that I should visit another branch. I can't express how disappointed I am as last week, I was advised by the man at the reception to come back this week. I can't understand that such a big branch offers such a low service. But I can confirm that I made up my mind and will change bank shortly. BBVA has disappointed me more than once.

nadie contesta - no one picking up the phone - bad service.

Lusa Legal

Lusa Legal has the best professionals on board! We were trying to find the best expertise for branch opening in Barcelona and their team helped us a lot. For foreigner is ain't easy to find the reliable lawyers in Spain and we went through many offices in order to get a simple roadmap. Nobody could get us in a way we expected, but Lusa Legal is the one who made this possible. Thank you and we will use your services again soon.

Me and my wife used the service of getting non lucrative visa. Everything was managed professionally and in a short time. The team consists of experts who know all the subtleties of Spanish law. We will recommend the team of Lusa Legal to our friends and colleagues.

Company has a really reliable team on the board, which helped us to create reasonable roadmap for our branch opening in Barcelona. We enjoyed working with Lusa Legal and recommend them!

This legal firm helped me with immigration questions. Consultancy and the following work was valuable and sooth. we communicated in English what was really important. finally I have all needed documents. Perfect!

I needed help with my residence. It was quite a complicated task with a lot of paper work. With the help of this agency the whole process was easy and fast. And most importantly with the positive result! :) Thank you for your help!

Oficina BBVA

Really I have never faces worse customer care.

opened accounts in different countries.  so that the service process is so badly built.  I have not encountered.  admission by appointment.  mail is not answered.  on the phone too.

Unbelievably rude before even saying hello. Come here prepared for a bad experience and don’t let your visit here ruin your day. Remember, there’s always worse things in life than visiting a bank

What a shame of service! They don't serve you without an appointment, but you find out when you get there... And two chatty employees at the entrance didn't even respond to my greeting... And a BBVA? But what have we come to? ...I see that the time has come to change banks! By the way, the field and beach employees deserved another photo...

Absolutely useless and rude staff. They said I cannot pay my taxes here without an account.

Their “personal advisor” service is a joke.

No help to get... Unprofessional. They close before time

Regrettable, as always, nothing new. They treat customers like cattle. The rude and slum staff, very unpleasant; They immediately talk to each other and take trust that is not appropriate. Stripping crime. Very badly. Den of thieves.
Days after the last review I have made some arrangements and it seems that customer service has improved, let's see if it lasts. I'll give it a few more stars.

Today I went to make a payment to a BBVA bank account and they told me that it is not possible, that non-customers are only served on Tuesdays and Thursdays from 8:30 to 10:30. This fact for me is unusual, since at the same time that you do not allow an income, you do not allow yourself to attract a possible client. By showing my incomprehension, the guy at the counter followed the company rules, but the girl used an arrogant and completely unfortunate tone. Curiously, not only with me for not being a client, but also in the attention that I had given before, it has not been correct either, with the consequence that they have requested a complaint form. With attitudes like this and "professionals" of this caliber, I am clear that neither now nor in the future, I cannot conceive of considering being a client of this bank.

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