BBVA

I had a problem, I was in the bank at 147 Santa Eulalia. And I needed to replenish my account, I went to the ATM, logged in to my account and pressed the button to replenish my account. Then the cell for depositing money opened, I deposited money and then the ATM started beeping. And on the screen there was an error message and the ATM did not return the money and there is no money in the account. Solve the problem !!!!!

Very grateful for the attention received from Elisa at all times. It's a pleasure to be able to find such kind managers who explain everything you don't know, as often as you need and recommend the best for you.
Thank you so much for everything Elisa!

It fulfills its function, without pain or glory, but the treatment received by the woman who attended to me was between disastrous and degrading.

I called to do a procedure and the girl who provided terrible service only wanted information about the office that belongs to my partner and she didn't give it to me, plus they don't know how to speak English, hire workers who know English because in Barcelona, ​​there a lot of tourism and it's the main thing!!!! shameful service!! open the complaint to the headquarters

The treatment and attention received from the Office Director, and her professionalism.

Every time I go to this office I feel mistreated by the lady at the checkout and I leave feeling like they spared me my life. Elderly people who can't even sit down when they are served at the till, with a partition 80 cms from the ground which means that we literally have to put our heads down to be able to speak, endless queues for tills, non-existent ramp... Zero empathy and sympathy. Deplorable and unfortunate customer service.

They offer misleading advertising, they offer you 150 euros to open a payroll account and they do not pay it to you after calling several times, several managers assist you and they do not solve the problem, you make a complaint letter and they tell you that the promotion is not accepted, having met all the requirements to have the bonus.
What a way to attract customers with this MISLEADING ADVERTISING.
This way they will be left without clients.

bad service Bad customer service. They charge you commissions to breathe and they just want you to go to another entity. In the case of this branch, there is a railing at the entrance that limits access to disabled people both inside and at the cashier outside. I do not recommend this bank to anyone

I tried to become a client, but did not succeed due to them never answering the phone. Even an appointment  I made at the office itself didn't come through. I can only imagine how bad it must be if you are dealing with bigger banking operations. Needless to say I went to the bank across the street who served me right away.

Don't waste your time and go to them , first time I went they were closed before their closing time ! At 12:30 !!! Second time I went they were all so lazy they didn't want to work, even though they were free and they had no clients they were "too lazy" to open an account for me and told me to come the next day !

I had an appointment and the girl was ignoring me wtf… extremely bad experience madam Miriam Secall Gasulla u need to get fired!

One week on the roll I was every day at 14:00pm and they had it closed…. I’m looking forward close my account with this lier

Fantastic attention. I have come with an urgent problem and they have attended to me without having an appointment. I had to wait a bit for a commercial to become available but they solved my problem. For me a 10 for the attention received. I wish all banks were the same!

Vosseler Abogados S.L.P.

I currently have a case with Vosseler and my lawyer is Sergio Santamaria Santigosa. I just wanted to write to say thanks to him for his performance at my conciliation. He showed an amazing performance to support me against the company lawyer. I think he is an outstanding lawyer and If I ever need a lawyer again for another company in the future, I would definitely go with Vosseler and work with Sergio again. Thank you for the good service.

I have found a professional, serious, kind and careful team. Thanks to Ámbar Zambrano I have been able to handle an unpleasant and unfair situation with much more peace of mind.

Without a doubt, highly recommended, it is a serious and very professional and easy-to-treat office. They have always given me answers and I have been able to solve all our doubts with their team.
Thank you very much Mr. Daniel Vosseler!..., and to the entire team at Vosseler Abogados!!! I am sincerely very grateful.

We contacted Vosseler Abogados to ask for help with a claim to the Prat de Llobregat city council.

All the employees were very attentive and friendly, but I especially want to thank Pedro Santamaría for his professionalism and advice at all times.
They have given me a lot of confidence, if I need it again I will not hesitate to go to Vosseler Abogados.

An excellent team of lawyers. I put emphasis on my assigned lawyer Javier Benito, a magnificent professional who has treated my case and without a doubt I would work with him again.
I also thank the captain of this team Daniel Vosseler who has always had time to listen to me, assist me and help me.

Maria Jose Martinez.

Unfriendliest staff i have ever seen. Wanted to open an account and was missing 1 paper. They didn’t let me send it by email. Went to the cooyshop across the street to print it and they wouldn’t let me in because it was 14:01 (according to maps they close 14:15). Will not open account

I've tried a couple of banks in Spain and most were pretty bad. But what I experienced at BBVA is hard to believe. My manager only works half the month, the other half you simply won't receive any reply (and she doesn't even have an 'out of office' email set up). But even when you get a reply it's mostly useless. My account was blocked over weeks, with the central helpdesk blaming the branch (and vice versa). This bank is a joke and it's probably only a matter of time until they go out of business. Make sure they don't have your money.

The worst bank ,ever ! The times they show on the google not corespond to the time lines they work , they closes so much more before . Client service with 0 education .
Really the worst bank i ever had deal with .
Not recomended .

when we moved to BCN 6 months ago we were first in another bank where we experienced many problems.   After meeting the BBVA team in Roger de Luria we decided to move our accounts to this branch and since then they've been very helpful even with some complex asks.   we recommend them wholeheartedly

The machines don’t work properly! Only one person can help and it takes forever

It seems a shame to me that there are only 2 banks and they are always closed or damaged, it has been like this since Friday afternoon and it is Monday, you cannot enter or withdraw money. SOLUTION?

TERRIBLE ATTENTION... THEY ARE SCAMS.
little staff... you arrive at 10:30 and since you queue because there are few and very reluctant in the service... it turns out that they serve you at 11:02 and then they already close the window in the hills and an 80-year-old person is sent to the ATM to withdraw money.
scoundrels

On top of that it is not open one day in the afternoon like other banks, they also leave us without ATMs in the afternoons... shameful

The ladies in the offices don't feel like working, I went three times to get a bank account and they kept me waiting and they ignored me and I was alone.
A shame .

Good afternoon,

The operation and staff of the BBVA entity in general is 0 out of 10. My account belonging to Martorell for many years was unexpectedly changed to the Bon Pastor office. I tried several times to make the change to my usual office and they promised me that the change would be the following year. Well, it never happened. I tried to make an appointment by phone up to 15 times during Covid times and they never called me. If you called the phone they never answered. My impression was to have an account and no one behind it. I recently received a call to offer the degree of satisfaction through a voiceover. I said that my experience was very bad and I don't doubt that someone had a good experience. But in my case unfortunately it couldn't be worse. Then the director of the Bon Pastor office called me because I had given that bad information about her office. I explained the above to her and she replied very rudely that she didn't want me in her office, that she should try to change my office, that she didn't want me there. I am looking forward to leaving this bank as soon as I pay off my loans that are due in a year and never coming back. On the other hand, my father passed away and we have not yet been able to cancel his BBVA account by providing the endless amount of documentation required. The notary manager explained to me that this only happened at BBVA and any entity would solve your problems. At BBVA they provide you with a testamentary email and you can only communicate there and without any help. It is horrifying in the problems that you can get involved in due to the inefficiency of your system.

I'm BBVA's customer since they tool over Caixia Catalunya (2009).
I was happy with their online banking approach until I've realized that:
If you are digital nomad, travelling a lot in Europe and managing your company remotely I strongly suggest to avoid BBVA. When they detect potentially fraudulent transaction (False Positive) they will block online access to your funds. You won't be able to re-obtain this access while being abroad - regardless if you have prone number registered in BBVA, Cards + PIN + CVV to use "I forgot my password" flow or as a last resort call and speak with Customer Support and "Emergency Support". They simply say that you will have to go back to Spain and use ATM or go to their office (that they are closing). You cannot do this by phone - even if they can authenticate and authorize you as valid owner of the account.
It is impossible to access Gestor by calling to the particular BBVA branch office. Even after trying for 3 days and leaving 5 messages asking to contact me.

Incompetent scammers. Refused to replenish the account on illegal grounds. The director of the bank allows himself to shout (raise his voice) at customers.

Worst bank system ever, will not recommend to use their services stay away! Plus customers service is so rude

if you are an international customer forget about this, just get a digital bank as they are still in the 90's. To change simple things they will probably ask you to send a FAX or something

DO NOT OPEN YOUR BANK ACCOUNT WITH THIS USELESS BANK!!!!!!!! Especially if you’re international. They cant speak English and their customer service is poor. Couldn’t help me and I wasted my lunch break to try and solve my issue. Oh yeah and their opening times are ridiculous as well, how can a normal, working person ever go outside of their working hours. I wish I chose another bank.

Banc Sabadell

Very upset with the service that I've been provided there today. I've ordered a bank statement via online bank more that a week ago and though it takes 48 hours to generate it, I've not received anything yet and it's very urgent. And all their agent could tell me was that it works fine for other people, so i'm basically just incompetent... very very helpful!! Furthermore, she yelled at me so I had to yell back at her to get my point across and I really dislike doing it as I came there to get help not to be yelled at. Another thing that shocked me is that if you want to collect a bank statement from an actual office you have to pay 10 euro and wait for another day for it to be ready. Why can't you just print it out straight away like any normal bank does without having to wait for 48 hours and paying 10 euro for 1 page. I used to recommend this branch to everybody who wanted to open a bank account in Barcelona specifically because you guys were nice to foreigners but now I see that it is not the case. Bad customer service

If you are a person of colour, specifically if you have black skin, DO NOT GO HERE! They are not helpful at all, if you try open a bank account they wont even bother to get back to you. Just know if you have a non-European passport then you are basically irrelevant to them.

Terrible experience! The staffs are not willing to help you to do any service! Bad attitude ever! I ask some services several times and they didn’t process them at all! All they will tell you is they don’t know!

Got here for a prearranged meeting and the bank manager isn't even here... Now I have to wait until he shows up. Nevertheless when he did show up he was a pretty sound guy.

People who work there are just extremelly rude, specially the blond/ grey hair lady.

For a few years now I have been wandering around branches awarded by decree, but this is the limit. Arrogant and disinterested attention. Impossible to contact due to some urgency and dissuasive management. My "manager" is incompetent. He doesn't answer and ignores the phone. If you ask about her, she is always busy and "she will call you", which she doesn't do. And forced to make appointments, they don't keep them and ask you to make another one. He has no interest in talking to you. I don't want to be in this bank either but I'm trapped by a f... pension plan. How lucky they are to continue working. I put a star because if not, Google won't let me publish.

What bad attention from the man who is the cashier, today, Friday, 10/6/2023, I went to make a deposit and I was upset and he said everyone wanted to come now, and he told me that I couldn't make the deposit or a check, which I had I had to go to my main office, which is a lie, I went to another one in Sants and they did everything to me in a moment, what terrible attention from that man, if he doesn't want to work in front of the public, he should look for another job, which is not be so disrespectful.

Terrible attention. lousy help. They are of no use. Just to waste your time and your money without giving you answers or solutions. They are the worst of the worst.

Horrible, two people for a huge office and only the cashier is working, with a line of 7 people, who don't even fit in the hall. They should close the office and leave the ATM outside alone and we wouldn't notice the difference

It's like all the banks. They are going to make money.

Delvy

The team at Delvy have provided an excellent service over the past couple of years, from setting up the company in Spain (and dealing with the complications of a UK-based parent company), efficiently dealing with payroll and tax returns, through to their diligence in preparing for a recent tax inspection. They have always been very responsive, and provide clear, concise and timely advice – I would certainly recommend them to other start-ups.

A friend from England was looking for a good lawyer to process permits in Spain for his capital investment in diversification businesses, I had heard that Delvy.es were very good at managing foreign assets and I recommended them. My friend was delighted with the treatment received and the speed of management, they are young and well prepared. If you want a business lawyer in Barcelona, Delvy is your solution.

I recently started a business and had a million questions. Not sure where to start, I contacted Delvy and was able to sit with Josep and Pablo. Got answers to all of my questions, in english, with invaluable insight on the startup ecosystem here in Spain. The Delvy team is smart, experienced, and dedicated to helping entrpreneurs be successful.  Even found out about a really cool resource that they manage, putting entrepreneus in touch with each other and with successful CEOs. Highly recommend!

I've recently started a business in Spain and I'm very relieved I came across this law firm. They've been an absolute help from start to finish, and if you're foreign, this is definitely the right firm for you, especially if you're totally unfamiliar with Spanish laws and taxes.

I am collaborating with DELVY since several months now and I find them very professional, responsive and caring of the customers' issue. They are well organized and you will always find a "specialist" for the support you need.
Francesco Liistro

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