BBVA

We are very happy with how this office is now, we are currently very well attended, especially by the new director Miguel Ángel, and our manager Jordi Caparrós, they solve our problems quickly and very well attended.

The employees of this office are the worst workers I have encountered in a long time: they are rude, they do not answer calls or different emails, they confront the public, they are offensive, rude and they think they are worth something for working in a company that invoices millions; but they are insignificant characters who don't deserve to be there. They represent very bad publicity for the banking entity. I am canceling my accounts immediately; I know it doesn't affect them at all, but at least they will have one less client to tease.

Terrible office I am a client I go to make a payment to the tax authority and a certain Elisenda tells me to do it at the cashier I ask her if she can advise me and rudely refuses to get up and give me the guidelines. I think if a customer service person does not She is active and charismatic, they should give way to new people who, if they feel like doing their job properly, send this lady to the basement with files because she is not up to the task of caring for people.

Deplorable service in the office, a woman who should have attended to a request, which is not even during cashier hours, has refused to do so, lies about the type of service, and says that it has to be done at the cashier, which there is no service in this office. Business hours were still open and he refused to serve anyone else who was standing in line who had nothing to do with it. Since he has refused to attend, and almost to speak, which he has done in a professional manner, he has not wanted to identify himself, nor give his table number, I have proceeded to leave a graphic record of the person so that BBVA users and superiors know. who is it. Edit to BBVA's response: No thanks, it is not necessary to talk, the branch change has already been made and the accounts have been closed. Especially considering that when I went to the office again, since they did not respond to calls or emails, the lady again refused to provide the service or even manage what was requested. As soon as a complaint form was requested and both the employees and the office manager refused to provide it (which was required by law), they decided to call "security" as they indicated that the service could not be provided or had already been provided. Security? They called the police force and 6 vans showed up!! The office using the police and wasting their time as a tool to intimidate clients, those who feed them! Treating customers like criminals and thieves! What was missing! No, dear BBVA, there is nothing to manage, we must impose a sanction or direct dismissal of the workers involved!

An inefficient office where you are not taken care of. They tell you to make an appointment and you will be back. Even if the office is empty, they don't even want to listen to customers. They don't even want to know what you need. Change of office and good wind. No desire to serve customers.