The Home Depot

Great Home Depot location right off of US-85. Friendly staff, organized, and easy to find what you need! Went here to get some stuff we needed and it was easy to find! Staff was friendly and helpful too.
Overall, great Home Depot. Will be back!

Poor Customer Service!
I bought my Dad a Christmas gift and purchased a product protection plan.  He had to return the gift and they were willing to put the money back on my credit card (which I asked them not to as it was a gift).  I was told they would offer him a gift card or a in store credit, they did not~ they put the money back on my credit card LESS the amount I paid for the product protection plan!  They said they could not refund me in full as the protection plan had not processed??  WHAT!!??  This went on for at least 20 minutes.
To resolve, I had to call the store manager the next day and DEMAND I am refunded the full amount I paid!  Lesson learned!  I will no longer shop at Home Depot~ giving my business to LOWES~

I had a great experience at this Home Depot this week. I had a package delivered and unfortunately someone stole part of it. I was able to talk to Kathy on the phone and get help from Mercedes in person. They were so helpful in fixing the issue. Thank you so much!!

At this Home Depot yesterday, noticed several illegals swarming the parking lot. In the store maybe 20 minutes, come back out to my truck window smashed and about $7k worth of tools taken from it. Store staff, security and “management” not only indifferent to the situation, but also completely uncooperative with the law enforcement “representative” that 911 dispatch sent out. “Management” and staff  aren’t even slightly concerned about all the afore mentioned illegals swarming the parking lot, bothering every contractor that is entering and/or leaving the store-but almost in denial that they’re even there. Definitely don’t recommend this location-will go to the Lowe’s 2 miles up the road. They seem to have their parking lot under control.

Security guy followed me around right when I walked in..when I confronted him as to why he says cuz I'm wearing a backpack and if I don't want to be followed leave my bag up front..what so my stuff can be stolen? Honestly made me feel very negative that he expected me to steal or whatever but I guess that's how it is these days

A and A Ace hardware

Excellent store with friendly and knowledgeable staff. They helped me out to get exactly what I needed and I was in and out within minutes. Much better than some of the other hardware stores in the area. Highly recommended!

Didn't buy anything, but we were immediately greeted by a helpful associate who took us directly to the items we needed.  Very helpful.  I'll always choose an Ace over a big box store because the associates seem to have more knowledge and experience and generally be more helpful.  This store proved that idea to be true.

Once again. Drove way out of my way to get a product that says it’s in stock and I get here and they don’t have it. Hate to leave a bad review but after so many times it’s inexcusable.

This ACE is amazing! Everyone is extremely helpful and kind. When you ask questions (even if it seems dumb) they are always respectful and guide you. I’ve been to this place 6+ times and someone has said hello before I got to an aisle. Highly recommend spending your time and money here!

Great customer service.  They always  help you find what you need!

Perl-Mack Ace Hardware

My wife and I went to this store this morning. I was delayed going in to the store and as my wife walked in the door a man immediately greeted her and helped her despite being busy behind the paint counter at the time. He took her straight to the pumps we needed, then she asked for help finding parts to change the fitting to the pumps so a garden hose could be screwed on to the discharge outlet of the pump, the man went away for a few minutes and then brought us the specific parts to do exactly that. They did not try to sell us anything we didn't need and multiple employees were extremely pleasant and helpful. We live south of Denver near Parker and will come back to this store again.

Would give 0 Stars if I could. Tried returning a socket that I never even used because it was the wrong size and my dad had already fixed the part by the time I got home and they wouldn't let me return a brand new item not even 24 hours after I purchased it. Absolutely horrible customer service. The guy was extremely rude and treated me like I stole it or something even though I had the receipt and everything. Do not expect help here.

Has to be the worst ace in the area never have anything I need store is dirt as hell nobody orders anything in stock your better off just driving to home depot

I hate to leave this review, but I must. I've been coming to this Ace hardware for 20 years. I have a rental property about a mile away and spend between 500 and $1,000 here every year. Today I go in and in addition to spending money to buy tools, I need to use the bathroom. Sorry no public restroom. They tell me to go next door but there's no public restroom there I walk around the entire shopping center no place to go to the bathroom. I'm not sure how businesses intend on staying open if they want people to shop only at times where they don't have to go to the bathroom. I'm older, and when I need to go I need to go. I will unfortunately be taking my business another direction going forward as I can't always plan on spending time in your store and shopping for things to be told I need to drive who knows how far away to go to the bathroom. Shame on you Ace hardware, people in your store buying things, and no bathroom.

I walked in the door and the cashier gave me a genuinely warm hello and ask me what I needed. Another employee heard this and offered to help me. He showed me to a wall of tools and stood there for three or four minutes just staring at the tools without saying one word. Another clerk saw me but couldn't see the first and also offered to help me. I told the second clerk that I needed a small, manual impact screwdriver. He looked at me quizzically and said they had powered impact devices. I thanked him and said that that would not do. I went back to my car. Logged on to the Amazon. Searched for what I wanted. Ordered it, all in about 5 minutes. It will arrive tomorrow night. Now I wanted to finish this project today but I'm sick of walking up and down aisles and asking clerks who don't know anymore than I do. I am also sick of driving around looking for stores that probably won't have what I need anyway even though THE ITEM MAY APPEAR ON THEIR WEBSITE.

Ace Hardware at the Highlands

DO NOT BUY ANY TOOLS HERE ESPECIALLY IF THE BOX WAS OPENED Y WILL NOT HONOR THEIR RETURN POLICY. Worst ACE in Denver. Also Area Manager Ken Beck will not return a Phone Call. Store manager was not helpful and is a 19 year old kid who doesn’t understand the phrase customer service.

I needed some specific screws by size. They had exactly what I needed plus cheap propane for my grill. Everything seems very reasonably priced for its location. Staff are incredibly friendly and helpful. I will definitely look here before going other large box stores.

I had a tricky hardware issue with my shopping cart, and while they didn't have exactly what I needed, the tall slender person with many earrings scoured the store until we found a solution that worked...PERFECTLY. Thank you for going the extra mile!

Was helped by Isaac.  I needed a screw extractor to remove the stripped bolts on my license plate and Isaac went out of his way to use the Shop's drill and get the screws out for me.  5/5 will return - everyone was extremely helpful.  Thank you Isaac!

Always friendly and helpful staff.  Unless it's something very specific they should have what you need.  It's nice not being in a super mega store.

Ace Hardware Garden of the Gods

I live close by and frequent the store for mostly small needs.  Last week I broke my dump truck key and was in a bind.  Thankfully Nicole was able to help me out and make me a new key from the broken pieces of the old one.  Great, friendly customer service and I was truly impressed and grateful!  Thanks again!

Ace Hardware sucks on customer service. I took a tool back, and even with the receipt, they would not take it back. I never used it because it was the wrong size tool. Even though the receipt says " Within 30 days we will fix it, exchange it or refund it. Your receipt assures it." Their excuse is "we are a series of independent franchises and policy is set by each franchise." If that is so, why does it say on the receipt it assures refund or exchange? I would give zero stars if I could. I am cancelling my Ace Rewards as soon as I can. Totally unsatisfactory.

I’ve come here for 6-7 years with my service dog to get odds and ends only when I need them. Today I walked in (7/22/2023) to get some insert’s for furniture.

I was asked if Hunter could have a treat, and than shown right to the section I needed. That is usually how it goes, in and out in under 10-20 minutes. The item I needed were .49 cents and ACE had them in stock. I didn’t have to wait for my own customer service team to open up on Monday, I was able to fix the item myself for about $1.00

I was very disappointed with the customer service, one of the employees were  eating while scanning people’s items. I asked how are you the employee replied good, didn’t even ask how I was. Also as soon as I walked in I received no welcome in. I think there prices are way too high and I will not be going back. Now much prefer Home Depot. May I also add that they were very rude. And, specifically the front desk lady was the one being rude. Will NOT go back. DO NOT RECOMMEND!

I ordered a Treager grill to pick up Friday before Memorial Day weekend. I waited for 15 mins for them to find the order and the women at the front desk was far from friendly. The one stars was for the nice man that carried it to my car. After driving home two hours and unloading the grill, I realized they must have given me the floor model. No box, missing can for the grease drip, dead bugs inside, and the lid does not close properly. I paid full price for a subpar product, what a disappointment. We ended up using it, as we had no other option for the weekend. I do not recommend online ordering or going to this Ace Hardware location.

Harbor Freight Tools

I don't care who you are, you have to love harbor freight ,I love every harbor freight that ever existed and I love all of them I don't know about employees or things like that I just know that I love going to harbor freight it's so fun and they're cheap enough you can buy a lot of stuff. And they have what you need for any project. At affordable prices if you can't afford brand name from the depot or Lowe's .

Great prices, tools and employees!

2 stars taken away for the inventory system wasting both my time and my gas money though, twice in a row now.

Kinda negates the savings, especially if the process leaves you annoyed on top of everything else...

Exceptional Service at Harbor Freight in Englewood - Kudos to Irene and James!

I recently had the pleasure of experiencing exceptional customer service at the Harbor Freight in Englewood, and I couldn't be more pleased with the level of assistance I received during a tricky return and the invaluable guidance in finding a better tool for my specific task.

First and foremost, Irene's professionalism and dedication to customer satisfaction were truly outstanding. She handled my return with efficiency and a genuine willingness to assist, turning what could have been a frustrating process into a seamless one. Irene's knowledge of the store's policies and products demonstrated her commitment to ensuring customers have a positive experience.

James, another standout team member at Harbor Freight, went above and beyond to help me find a more suitable tool for my task. His expertise in the store's inventory was evident as he patiently listened to my requirements and provided insightful recommendations. James' friendly demeanor and willingness to assist made my shopping experience enjoyable and productive.

The combined efforts of Irene and James truly exemplify Harbor Freight's commitment to customer satisfaction. It's not every day that you encounter such dedicated and knowledgeable staff members who genuinely care about helping customers make the right choices.

I would like to extend my heartfelt thanks to Irene and James for their outstanding service. Their professionalism, expertise, and positive attitudes have not only secured my loyalty as a customer but have also made me confident in recommending Harbor Freight in Englewood to friends and family. Kudos to the entire team for creating an environment where customers feel valued and supported.

If you're in need of tools and equipment, look no further than Harbor Freight in Englewood, where excellent customer service is not just a promise but a reality. Thank you, Irene and James, for making my shopping experience memorable and enjoyable!

The best customer service and shopping experience hands down. Even my daughter expressed "too bad all stores aren't so helpful, shopping would be so much easier". There's something to be said about a teenager saying her best shopping experience took place in a tool store!

A little bummed out came by to pick up the free promotion for a screwdriver set. The cashier with attitude accused me of coming in already. Kinnzey with the back hair I don’t know if I look similar to all the other Asians but please try your best to not be rude to someone who didn’t do anything wrong. Seems like a great tool though can’t wait to use it on my next project!

Littleton Ace Hardware

The woman at the USPS counter couldn't have been more rude. All I was trying to do was track down a missing package. I know this isn't ACE-related, since they're a great company, but it's too bad they have this weird partnership. Doesn't reflect well on the overall experience.

Went to buy some hardware to repair my dresser drawers.  Unfortunately they didn’t have the size i needed.   I was greeted and helped by a nice worker who helped me figure out quickly I would have to go elsewhere.  Bummed, but I was happy for the great customer service.
They have really excellent parking also so it’s very easy to get in and get out quickly
I also notice some really cute garden things for sale near the front

If I could leave less I would, I tried to use a coupon that I received online via signing up with the app., the cashier was totally thrown off, and angry I was like ok if it didn’t work and about to leave cause I paid and then the cashier was like “it’s not my fault” I was like ok… then she said “call corporate and complain my name is ….. I have been In customer service for 20 years you try to do what I do” and then visibly upset with arms swinging around I was like why are you yelling at me and yelled “I am tired of these customers treating me like this cause the coupons don’t work” and demanded I call corporate give them her name and tell them the coupons don’t work, I was like ok and after I did it I understand why she has absolutely no responsibility or accountability I will leave the response below.

Please for your own good use Amazon prime get your stuff next day and you don’t have to be yelled at by the cashier.

Here is the Ace Care Center email which just says to me sorry your problem. 🤣

Thank you for contacting the Ace Care Center.

We are sorry to hear about the experience you had at our store.

We kindly inform that each store is independently owned and operated. Thus, we have relayed your feedback to store’s management and store owner.

We appreciate the time and effort invested to let us know about this event. We have also made sure to relay your contact information to store owner in case they would like to address it personally.

Items shown on the Ace website as being "in stock" at this store are not actually carried at this store. Clerks seem disinterested. I will no longer go there first...switching to Big Tool Box pn Holly as first choice.

Greeted immediately and helped right away to find the item I was looking for. I was in and out of the store in 5 minutes! Great store with very friendly staff!

Mile High Ace Hardware & Garden

I could not remove a cap on a screw so I went to Ace to get a replacement for this part.  I spoke with Mike, he tried several different caps but none fit.  He then spent about 10 minutes working on removing the cap from the screw.  I was thrilled that he would take the time to help me out and did so at no charge for his service.  That's why I love Ace Hardware, you can always get personal help from their knowledgeable employees.

Came in to find some winter weatherproof gloves. Though I ended up finding them myself, the associate helping me was very nice and took her time to check the inventory and even offered to order some gloves if I didn't find what I needed in store. Helpful and friendly service is always appreciated.

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up.
I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time.
UPDATE:
Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'.
After all this, I'll still remain a loyal customer to this location.

As you can read below I did not have a good experience with this store that's why I gave it 1 start to begin with. I felt it necessary to give it five stars because the manager Justin felt so bad about my journey that he made everything right.  He personally took care of my key  He also gave me a wonderful gift certificate. This says a lot for that location not only the manager but the establishment. I would encourage anyone in the area to choose this Ace hardware over the others.. thank you Justin and Mile High Ace Hardware. By the way did I mention they have the most delicious popcorn.

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key.  What a horrible experience. I could not make this stuff up so be your own judge if you go there.

Just wanted to commend Kevin for the excellent service I received, I told him I felt like it was Christmas morning with all the help he provided. Ace is the place to get knowledgable advice, and when you get the added courtesy it sure makes the shopping experience memorable. I would also like to thank Janie for her friendly help at the register. I am visiting from Texas and must admit our Ace stores back home could learn a lesson in customer service from the workers at Ace Hardware Mile High.

Ace Hardware Uintah Gardens

Travis went above and beyond his standard duties to make sure we were taken care of right before Christmas. He absolutely did not have to, but we're so thankful we found him at this Ace location. We need more people like this in the world.

I really like this hardware store! They have an amazing selection! Their customer service is fantastic! They make fresh popcorn for customers to eat, while they shop!

They made keys for my Subaru Outback! Their key making department is amazing! They have so many choices and can make keys for cars, houses, etc! They make the keys to the newer cars with the electronic buttons and the prices are much better than the dealership!

They didn’t carry the key to my car, so they special ordered it! Julie was so friendly and worked to ensure that the key worked perfectly, she checked it and then double checked it! Travis helped, when my car decided to be fussy! I left a very happy customer! Thank You, Julie and Travis! 😁

They have hard to find cleaning supplies! They carry all the nuts and bolts, nails, etc.  They have cabinet pulls. They carry plumbing and electrical supplies.  They carry stuff for the garden and everything to winterize your home! They carry Yankee Candle products. They have cooking supplies.

If you can’t find something, ask! If they don’t have it, they can probably order it!

You must really come in and look around! This is the hardware store of years ago, you will not go for minutes after minutes without seeing an employee. This is the friendly Ace Hardware Store that you went to years ago, with all the advantages of modern check outs and rapid special orders.

Helpful happy people work here. The staff radios ahead to assist with my purchase. Glass cutting is on the spot so super convenient. I replaced three broken windows in one day, diy! and get it done without weeks of lead time for a glass service company.  I quickly got help in hardware finding the right wood screws at the best price. Window glazing tube maybe a $1 more than big box, meh who cares. My time is worth more. I literally leave here happier than when I walked in.
O! And I love the kitchenware gadgets. I had been looking around for these two items I found here and I added to my purchases.

Yes!  Our neighborhood go-to Hardware Store, and not just the DIY locals like myself - but contractors who are working on projects on the West side as well and who, like me, hate driving across town to a big box store.  Always get Exceptional Customer Service, and the ACE Rewards are really nice perk too.  Great store, well stocked, with knowledgeable and friendly staff - just like the old days.   5 thumbs up for the Uintah Gardens Ace Hardware Store!

I've had a few great experiences at this Ace. Selection and prices are good but have always found employees to be very helpful with being available and finding items.

Cheyenne Mountain Ace Hardware

Glass cutting was cut okay. I’m pretty sure they use the scoring message to cut the glass. Ask for 5 pieces all cut to the right measurements except that each piece was chipped in the corners and one was not cut straight. I didn’t notice till I got home because they were wrap. Not too happy about that but only paid about $30. Not really sure but it was my first time coming to get glass cut anywhere. Employees were very nice and friendly I would go back just because of that put I would honestly go somewhere else for glass cutting.

Great local hardware store in the Cheyenne Mountain area. You will find friendly, helpful people who will go the extra distance to help you out here! Highly recommended! I'm new to the area and have one comment/suggestion. The store name is difficult to find on Google maps and is frequently either not listed in a search for "Ace Hardware" or appears well down the list even though it may be the closest location because it starts with "Cheyenne Mountain" instead of "Ace Hardware". I have had difficulty searching for it on Google Maps and have even been directed to the Garden of the Gods location as being the nearest one because of this. If the manager is reading this, I would highly recommend renaming it to "Ace Hardware, Cheyenne Mountain" on Google Maps. More people will end up at your store and experience the helpful staff and well stocked selection of hardware.

I was so excited to have an Ace nearby, and we have enjoyed being able to pick up odds and ends for projects. Sadly, today, when I attempted to buy an off-cut of acrylic plexiglass (left over and discarded from someone else’s cutting) Ace decided I needed to pay for the entire sheet even though I was only getting 1/3. I was dumbfounded. I guess I will just keep giving my dollars to the big blue and orange stores instead.

If I were to sum up my experience it would be 1/3 of the helpfulness for full price.

I live in a neighborhood with questionable sewer infrastructure, so when I started getting signs of a backup, on a cold and windy Christmas Eve of all times, it was super handy to have this Ace right around the corner, open, and having the enzymatic drain cleaner in stock that I was looking for. Staff was friendly and I got in and out of there quickly in time to avoid a Christmas catastrophe. Thanks!

I was thrilled when Ace opened in our neighborhood, saving me the drive to the Uintah location. However, my excitement turned into disappointment after my  two recent visits. The customer service was lacking, with rude staff and an unapologetic manager when items didn't ring up correctly as per the advertised signs. It's crucial that someone steps in to help this group understand the importance of welcoming customers and providing excellent service. Unless changes are made, I fear this location won't last long.

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