Batteries Plus

Chris was very personable and professional in making sure the product I wanted was the correct one. In emails and in store, he provided all the info I needed. Will shop at Batteries Plus again!

Very helpful and kind staff.  I have purchased several automotive batteries from them as well as regular household ones by the case.  This time it was an auto battery.  They also have the hard-to-find ones and unique bulbs.  I can buy online but I like to have a local resource for things like this, as their service in several different cities has been very good.
A good value.  I will go back again.

This Place is great. Very knowledgeable in their line of work I never felt rushed. If you need batteries This is your go to place

Yesterday I went to your store to get replacement batteries for a watch and key fob.  I was helped immediately while I waited.  I asked a question about another repair that I thought needed to be done at a jewelry shop and the clerk was happy to help make a simple repair at no cost.  I was so impressed by the amazing customer service.  Thank you!

Had a great experience replacing my car battery. Mitchell was very helpful in guiding me to the right product and then doing the install. Will be back for my battery needs!

Mile High Ace Hardware & Garden

I could not remove a cap on a screw so I went to Ace to get a replacement for this part.  I spoke with Mike, he tried several different caps but none fit.  He then spent about 10 minutes working on removing the cap from the screw.  I was thrilled that he would take the time to help me out and did so at no charge for his service.  That's why I love Ace Hardware, you can always get personal help from their knowledgeable employees.

Came in to find some winter weatherproof gloves. Though I ended up finding them myself, the associate helping me was very nice and took her time to check the inventory and even offered to order some gloves if I didn't find what I needed in store. Helpful and friendly service is always appreciated.

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up.
I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time.
UPDATE:
Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'.
After all this, I'll still remain a loyal customer to this location.

As you can read below I did not have a good experience with this store that's why I gave it 1 start to begin with. I felt it necessary to give it five stars because the manager Justin felt so bad about my journey that he made everything right.  He personally took care of my key  He also gave me a wonderful gift certificate. This says a lot for that location not only the manager but the establishment. I would encourage anyone in the area to choose this Ace hardware over the others.. thank you Justin and Mile High Ace Hardware. By the way did I mention they have the most delicious popcorn.

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key.  What a horrible experience. I could not make this stuff up so be your own judge if you go there.

Just wanted to commend Kevin for the excellent service I received, I told him I felt like it was Christmas morning with all the help he provided. Ace is the place to get knowledgable advice, and when you get the added courtesy it sure makes the shopping experience memorable. I would also like to thank Janie for her friendly help at the register. I am visiting from Texas and must admit our Ace stores back home could learn a lesson in customer service from the workers at Ace Hardware Mile High.

Lake Ridge Ace Hardware

They had everything we needed and were very friendly and helpful!! Helped us complete our lighting project.

What more can I say. Bought a Weber E-310 Grill from them, had Mike come help deliver and set it up FREE. Mike knew the ins & outs and was very helpful on educating me on how to use properly.

Old school type of service that you rarely find these days. Thanks Mike!

My wife's niece recommended that we get our window screen repaired from a hail storm at this Ace Hardware.  And let me tell you this is the best Ace Hardware I have ever been too.  They repaired my screen in ten minutes and all of the staff at this facility are the nicest people you will ever meet.  Lake Ridge Ace Hardware reminds me  of how hardware stores used to be in the sixties, helpful, very friendly, and very knowledgeable.  I have an Ace Hardware two miles from my house and I will go 10 miles out of my way to have my screen repaired or any other service they offer done at this facility.

I went in twice today, admittedly with no idea what I was doing, or exactly what I needed. All 5 employees who helped me were absolutely fantastic. I wish I had taken note of their names.

They recommended alternatives for me, saving me some money, and even gave me advice on my project. I never write reviews but I was blown away by the customer service I received and I’m extremely grateful.

Lake Ridge ace Hardware off Kipling Blvd in Lakewood Colorado excellent staff and selection of things to fix up the house! Recommended if your in the area , check out senor burritos next door after you walk the ace!!!!  .

McGuckin Hardware

Had the 4oz isobutane fuel canisters that REI did not. A really cool place with quality items, a little bit of anything you could need and nice folks too! Definitely not your average hardware store!

Been coming here for decades, hands down the best hardware store with the best service. Today, like always, someone asked me how they could help within minutes of stepping into the store. The good folks here also know what they’re talking about unlike the big box discount stores. Please keep the tradition going!

7/4/22- I'm not sure if you should call this place a hardware store or not. They spend more room on socks then they do for kitchen or bath features but together. This is more like a store of the random. If you are looking for something specific they may not have it but you may just see something you want in the toy section. They even have a school supply/office section. They also have a pet section that is bigger then most grocery stores have.

This is the most amazing store for service and range of products.
Here is the list of items I went in to purchase:- Mortar and Pestle, Distilled water, Gas for barbeque, Food Scale - guess what ? They had everything on my list!!
I friggin love this place!!

Pretty disgusting that the staff here continue to sell a product expired by months…this was purchased 10/24/23 product expired 4/15/23.

*they responded on 10/25/23 claiming they check inventory every 2 weeks but there is no way they actually do considering my friend purchased the same product months ago that was also expired, a company full of liars and I will never spend my money at this store ever again. You’ve just made a lifelong Home Depot customer out of me.

0 out of 5 stars is appropriate.

Lenoch & Cilek Ace Hardware

Call and asked what they had in stock in terms of key blanks to save myself a trip, was told they had what I wanted in stock, I got there they didn’t have it, they told me to go to the other store. The other store didn’t have it either so I spent an hour driving for no reason. Will not be returning.

Great local hardware shop, always have what I need and always well staffed with people willing and enthusiastic about helping you find what you came there for. Also best Milwaukee selection in town.

Good old fashion hardware store.  They cover alot of needs regarding home repair and fix it stuff.  Very helpful knowledgeable staff

They had what I needed for painting one of rooms.  Also there was a sale on paint samples which made it a lot more affordable to be able to find the perfect color to match our needs.  It took about 10-15 to get the samples mixed but after that we paid and were on our way.  We also were able to enjoy free and fresh popcorn while we waited. #FreePopcorn #Popcorn #Painting

I visited this store looking for a very obscure product that could not be found or ordered at Menard's, Lowe's, or Walmart: Cord to restring my blinds. Lenoch & Cilek has an exceptional choice of cord, string, and rope.

Upon entering the store, I was greeted and assisted immediately (but without any unwanted "hovering"). My child and I were walked to the correct aisle at my request and--miraculously!--presented with tight-woven, non-stretch, round cross-section, white, 5/32" valence cord. We paid and made it back to the car before my six-year-old had time to start touching things or disturbing displays.

Handyman True Value Hardware

Large store well laid out to find things. Be prepared to have to deal with tools and items in lock up it's the way things are.Help is average at best and attitudes are minimal. They will point in a direction and give an isle number bout as good as it gets. Prices are on the high side on everything so be prepared to shell out dollars on items. The location and size of the store is really all it has going for it. Parking is good and easy to get in and out of. Not a first choice by any means.

Best handyman hardware to come to. Everyone is always helpful and friendly. I called for sizes for my home filter and the worker by the name of Zack R picked up the phone. Not only did he help me, he went above and beyond. He went and looked on the floor for my sizes. He then looked in the back room for my sizes and then called another handyman hardware to check on sizes. Then had them reserve my sizes from their store. I appreciate him and people like him make the store what it is. Thank you Zack R for your help. Will definitely be coming back for my future needs.

Very friendly and helpful staff. The staff walking the isles are very knowledgeable  about the department they are in. Store is clean and plenty of close parking

One of the best hardware stores hands down. Impeccable customer service and unlike home Depot the people that work here actually DIY. So they're great at helping you with your projects

When I don't know what I'm doing they try their best to get me through, or started then go back if necessary. It's the Help center that makes them stand out. Wood cutting can be done at the Washington location. Keys on Lindbergh.

Ace Hardware - Lincoln

Ace Hardware in Lincoln, IL is a good place to shop when your doing home improvement things. Their extensive selection of tools, hardware, and home improvement supplies is impressive. The staff is friendly, knowledgeable, and always ready to assist with a smile. Whether you're a seasoned pro or a novice, they offer valuable advice and recommendations. The store is well-organized, making shopping a breeze. Prices are competitive, and they frequently have great deals and promotions. Ace Hardware Lincoln is my go-to place for all my home projects - reliable, convenient, and top-notch service! Highly recommended! 🛠️🏠

So excited got my first set of the E-cloths!

The time says you are open until 5 on Sunday. Well.....we drove 40 minutes and at 2 you were closed. Change the time on your website!

Great selection of BBQ rubs, sauces and grilling accessories! My one stop shop!

Gutwein Quality Doors, Inc.

I'm a big fan of this company. Back in super-frigid weather a few years ago they came out at 7 pm to replace our door motor because they promised us they would come that day. This time we had a spring problem they diagnosed by phone and showed up a week before our home warranty company even called us to set up the appointment after we called it in. Great people and great company.

Gutwein Doors has been helping customers since 2001, and in this day & age, you have to love it when you come across a family owned business. That means a lot, and it is reflected in the work they do. Very impressed!

Great service and kept me updated on the arrival time. Had all the things my garage door needed and did a fantastic job inspecting it. Found cracks and poor support issues and fixed them very fast. Highly recommended

Gutwein did a great job installing a new garage door opener for me in Bloomington.  Quick service and scheduling, craftsmanship and fair pricing.  Thanks again!

This company is great to work with!  I've purchased 11 doors from them and just ordered 2 more.  They're always very helpful and the doors they sell are great quality.

Kabelin Ace Hardware - Michigan City

the staff are incredibly friendly and helpful! my boyfriend and i went in to make copies of the house keys and we left with free samples and everyone was so kind! 10/10 recommend

The Customer Service experience here is phenomenal. Although this place is tucked away,  it's worth the find. From the time you walk in,  they are there to help. I always understand my buys and how to operate them.

Would have left a better review because the store was the best Ace we've ever been too. But when you want to ask the lady in the paint department a question, just don't. She obviously doesn't want to answer questions or deal with people. Next time someone asks something maybe be a bit nicer instead of snarky.

I had 18 screens to be remade.  I called and they said bring them in.  I brought them in 9 days ago and paid for them.  Was told it would be a week and a half.  Got a call yesterday.   Two of the screens are specialized and can’t be done there.  I understand that.  For the remaining, I was told that they do not have time and they would not be doing them.  This after  a week.  No comment that they would take longer, just no we will not be doing them as we are too busy.  They are dropping them back off at my house, but I am out of town and now have to start from scratch.  If you couldn’t do them, why did you take them, have me pay over 1,000 for them ( a fair price ) and then call a week later and say too bad.  I asked this question and received no answer.  A week ago I was excited to have a great local hardware store.  Today I realize I don’t have one.I read the response
To my review. Ashlyn asked me to call.  I have called her 15 times, never picked up. Left a message 4 times.  Never received a return call.

I honestly never dreamed I'd write a review for a hardware store : ) Not all Ace stores are the same (my fave is in Steamboat Springs, CO and least fave is in Valpo). I went in this store for paint so many times, I feel like I know the 3 ladies I have met that work that department. Also, I did a paint match of a Benjamine Moore color at Home Depot and it was not even close...less Cottage Red, and more 80's mauve, eek. They were able to get me the color I needed to match my dresser without having to paint the whole thing. Honestly, every employee has been great for all my projects AND there is an official UPS Store inside.
Plus, always fresh popcorn : )

Kabelin Ace Hardware - La Porte West

I frequent this Ace, and every time I go, I’m greeted and asked if they can help me find something. I went in literally right before close last night needing a last minute craft item for my wife, and 2 different people helped me immediately without me asking, and had smiles on their face. Cashier was friendly too. Bonus stars if I could give them for giving me a $2 bill :) also nice location to have the UPS store in the building.

I came to this Ace for the first time solely because they are a Stihl dealer.  It was my first time purchasing a top tier saw.  The fellas helping me were super friendly and helpful, without pushing me towards one purchase or another.  I ended up getting a fantastic saw and they really made it right for me.  I'll be getting all my Stihl products from here for sure.

Labeling has done a lot of improvements to t this store in the last year or two. I can almost always find what I need here. Their staff is always available to help. It's a nice contrast to other big box home improvement stores in michigan city.

I'm also a big fan of their rental department. The tools/equipment for rent are decent quality and such a cheap alternative to buying one or paying a professional to use them.

My gf likes the custom engraving center that they make personalized items on site.

I think that prices here are higher than big box stores but it's a convenience thing.  Im sure they aren't ordering on the scale that menards or lowes is and it saves me about 45 minutes by getting parts here locally.  Some things are worth driving to michigan city for,  most are not.

We recently rented a bobcat on Thursday my boyfriend took 2 days of vacation to try to get some yard work done. My boyfriend took two days of vacation to get our large yard project done. The young man that I spoke to on Thursday when the machine broke said that he would refund or send us a new machine that day. Nope never heard anything that day had to call back the next day at 11 in the morning and speak to a manager who then sent the machine that wasn't it any better. Was told by the young employee that we would be refunded and they actually charged more than what we were quoted over the phone I will never use a ace again I'll go to the big chains in Michigan City.

0/10
Terrible customer services at Kabelin's Ace located on the west side of town. I use to go here all the time to support the local business and not go to a big box store even though prices are a lot more expensive here.
Customer service has went downhill bad the past few years. You use to get greeted and helped. Use to joke around with people about how you could never get around the store without being bugged for help.
Now employees just stand around talking to each other and don't want to be bothered. Won't help you unless you are a retired male.
I've had multiple run-ins with a retired older man that ignores you when you ask him something and if you do happen to get his attention he just points won't say anything or ask if you have any questions and just straight up walk away, but 5 minutes later you'll see in another aisle helping a older retired man being super helpful. I wish I would've got his name to put it on here, but he walks away so quick I couldn't catch it.
It's a shame what this business has come to. I use to enjoy coming to this store and had family that worked here. I won't be taking my business there anymore.
I'd recommend going if you are a retired older man, but if you are a woman, or below the age of 40 you might want to go somewhere else.
Haven't had issues on the east side of town, more so hard to find a employee since its a smaller store.

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