Perl-Mack Ace Hardware

My wife and I went to this store this morning. I was delayed going in to the store and as my wife walked in the door a man immediately greeted her and helped her despite being busy behind the paint counter at the time. He took her straight to the pumps we needed, then she asked for help finding parts to change the fitting to the pumps so a garden hose could be screwed on to the discharge outlet of the pump, the man went away for a few minutes and then brought us the specific parts to do exactly that. They did not try to sell us anything we didn't need and multiple employees were extremely pleasant and helpful. We live south of Denver near Parker and will come back to this store again.

Would give 0 Stars if I could. Tried returning a socket that I never even used because it was the wrong size and my dad had already fixed the part by the time I got home and they wouldn't let me return a brand new item not even 24 hours after I purchased it. Absolutely horrible customer service. The guy was extremely rude and treated me like I stole it or something even though I had the receipt and everything. Do not expect help here.

Has to be the worst ace in the area never have anything I need store is dirt as hell nobody orders anything in stock your better off just driving to home depot

I hate to leave this review, but I must. I've been coming to this Ace hardware for 20 years. I have a rental property about a mile away and spend between 500 and $1,000 here every year. Today I go in and in addition to spending money to buy tools, I need to use the bathroom. Sorry no public restroom. They tell me to go next door but there's no public restroom there I walk around the entire shopping center no place to go to the bathroom. I'm not sure how businesses intend on staying open if they want people to shop only at times where they don't have to go to the bathroom. I'm older, and when I need to go I need to go. I will unfortunately be taking my business another direction going forward as I can't always plan on spending time in your store and shopping for things to be told I need to drive who knows how far away to go to the bathroom. Shame on you Ace hardware, people in your store buying things, and no bathroom.

I walked in the door and the cashier gave me a genuinely warm hello and ask me what I needed. Another employee heard this and offered to help me. He showed me to a wall of tools and stood there for three or four minutes just staring at the tools without saying one word. Another clerk saw me but couldn't see the first and also offered to help me. I told the second clerk that I needed a small, manual impact screwdriver. He looked at me quizzically and said they had powered impact devices. I thanked him and said that that would not do. I went back to my car. Logged on to the Amazon. Searched for what I wanted. Ordered it, all in about 5 minutes. It will arrive tomorrow night. Now I wanted to finish this project today but I'm sick of walking up and down aisles and asking clerks who don't know anymore than I do. I am also sick of driving around looking for stores that probably won't have what I need anyway even though THE ITEM MAY APPEAR ON THEIR WEBSITE.