Lowe's Home Improvement

Always an enjoyale shopping experience at my local Lowes on N. Nevada Avenue.  Primarily, the best team members are in the Returns/Pickup location near the front exit doors.  In fact, the staff member who helped me today, and has handled both my pickup orders and my returns in the past, Alyssa, walks on water and eats fire in my Big Book about Excellent Customer Service.  Alyssa is always friendly, professional, and knows her job very well; and that makes for even better service. 5 Thumbs Up to Lowe's and to Alyssa.

Edit:
Updated from 1 star due to local store team(Nathan and Juan) taking care of my issues.  Props to those guys.  They provided the display model shelf to fix the issue and provided a discount on the fridge for the troubles.   I don't know that I would trust Lowes delivery ever again but the local store possess customer service not found from the call center.

DON'T USE LOWES DELIVERY!!!  Outsource deliveries to 3rd party and Lowes takes NO OWNERSHIP of issues.   Damaged walls, trim, broke parts on fridge.   Promised replacement part but didn't deliver.  Told me to order a $250 replacement shelf from manufacturer.  I work in customer service and this company has none when an issue happens.  Don't bother calling customer service.  They won't help.

Anthony in paint was Determined to get my color match. He spend so much time, recruited help and did it with a smile on his face. Top notch customer service!

We are disappointed in Lowes and the third party delivery service they use.  We ordered a $3k GE profile refrigerator with a Saturday delivery.  On Friday we get all the confirmation texts and a 2-6pm delivery window on Saturday. At 7:40pm, still no delivery, so we call the delivery service.   Turns out the delivery wasn't even on the truck because "they couldn't find it" .  So it's not like they were running behind, there was no intention to deliver.  No communication, no updates and the online status kept reporting "delayed, but we're working on it".  Real first world problems here but we missed a dinner with friends because we were waiting and still have no fridge.   The representative was all to happy to just cancel the order for us, noting this has been happening a lot.  This isn't the right company for us if losing a $3k sale isn't seen a blip in their day.  We will try local.

This location has a really helpful staff. I needed quite a few things and found them all because of the great support that I received. I wandered around for a while before I finally asked for help. A nice lady escorted me from spot to spot filling out my checklist. I went to check out and realized that I had forgotten something. The cashier sent a different employee to get the item that I was missing. I was very impressed with the help that I received.

Walmart Supercenter

Walmart has some adorable FALL & CHRISTMAS decor in. Perfect for garlands and accessorizing and decorating your home for the Holidays.

I went there specifically for canning items. I've got a few other times to other walmarts and they never have what I'm looking for. I can order it online, but I was hoping to complete my project today. Anyway, I was able to find other things- mostly things I didn't need, lol. The staff is always friendly and the store itself is always clean.

They don't have cashier's. But that is not the problem. They don't open the self check out either. So, you have to do a line to self check out and they have maybe 49 self checkout closed. At the end, after 40 minutes paying, a guy at the door wants to review your items. This is an abuse. They do this on purpose to have people inside the store all the time. I will never comeback to Walmart.

I’m sorry but the costumer service area with the 2 ladies? Well they love to talk loudly about their costumers. I asked nicely if I can return this floater that you have to manually blow “Merry Christmas “ I thought it’s the plug in self inflatable. The lady said” it’s in a small box because you have to blow it as in self to blow “then I said “yeah but it feels like those pool floater and I have to blow it up manually!” So she returned it and started talking to this lady beside her that “she doesn’t know what’s inflatable, maybe she’s stupid. “ well you’re the one stupid or too poor to even know what’s the different between SELF plugged inflatable and the pool inflatable!

Update- I went to the customer service/money center and encounter the same damn lady! I asked her to cash out the check then she responded “we can’t do that because it’s out of the country.” 🤦🏻‍♀️ the check was issued from Hawaii and it’s out of state ! Please train her!

It’s a Walmart. Definitely not the cleanest one I have been too but not the worst. It’s has most items and staff are somewhat friendly. They could take a lesson from Target on at least making the store feel clean.

9th Avenue Ace Hardware

Simple one of the best Ace hardware stores I’ve ever been in. As soon as you walk in people say hi ask you want you need and help you find it. I was replacing my mail box pad which I’ve never done before. The kind and very knowledgeable gentleman help me find it quickly and even gave me tips on how to put it together. Thank you!

Right on the neighborhood, Ace Hardware was my go-to store; their staff's constant help and the impressive variety of home-use items always amazed me, earning a solid 5/5! ⭐️

Cut little neighborhood hardware store. Selection is ok, but it's not a giant home depot so what can you expect. People are friendly and knowledgeable, that's the best part.

Small.. no room to walk. The staff were quick to sterotype and follow me around the store when I was just looking for a tire patch. This Ace as well as most have some decent products….
however, they are way overpriced.
Ace hires people to be hardware consultants and loss prevention. I always try to avoid going to Ace Hardware if at all possible.

The one good thing they have going for them that not alot of places have anymore these days…. A top shelf screw collection. Nuts, bolts, and screws the correct size is detrimental to me… love this aspect.
Also like that they sell Milwaukee and Dewalt tools

The simple lack of item variety in this branch was staggering. I came in a time where there was only one other customer in the store, yet person I spoke with was zero help and didn't seem to care if I ever found the basic item I was looking for. The only bad ace I've ever been to.

Ace Hardware

The clerk was standing at the door at my arrival. I was there 20 minutes prior to closing yet I was asked what I was looking for and was told that they didn't carry the item yet I knew that they did! Crazy!!!!!

The Home Depot

Evelyn at this Home Depot goes above and beyond. Thank you for your kindness today. I hope she sees this and I hope she is recognized for great customer experience. She made our day so much better.

I have been coming here for years, pretty good place to get supplies. The employees are very friendly especially if you bring your dogs; Very dog friendly. Always had good experiences here

The gentleman that helped me with my wood selection for a deck was really nice and informative and I truly did appreciate all of his help. Plus I just had knee surgery so he loaded everything up for me. That was really nice.

Call

I come to the HDstore at 10003 Grant St, Thornton , CO 80229: because they stay open and generally will have most items of HD stores have. However, their employees are by far some of the surliest out there. That is, if you can get one to help you. Normally, if they see you walking towards them, they will head in the opposite direction quickly. Absolutely 0 stars in-terms of customer experience. Two stars because they’re open late and generally will have what you need.

This past summer I found this set of super worn down patio chairs that had been tossed out on some street corner in downtown Denver, and I ended up taking them home with me! The staff at this Home Depot ended up being able to help me exactly figure out how I would restore the metal, and screw in the wood to the existing metal, and the patio chairs turned out perfect! I couldn’t be happier with the final result.

Ace Hardware Bon

I went in for a few screws to fasten my car’s splash guard underneath back on. I’m used to searching the massive hardware wall for several minutes before giving up and asking for help. I was greeted immediately by Mike and to my surprise he not only found the hardware I needed but also went out to my car, helped guide me to park it up on the curb AND laid on the freezing cold ground to fasten it on. It took several trips back and forth to the hardware wall and back outside to find the right pieces and it didn’t help that it was a windy 40 degrees out. Mike did it with a smile and a genuine willingness to help that I haven’t encountered from someone in a long time. He didn’t have to do more than just show me where to find the hardware but he went above and beyond. He deserves a raise and a bunch of vacation time! Thank you so much, Mike. Your kindness and help made my day. Truly.
Ps…. Sorry for the picture, I just needed the world to see how amazing your help was 💚

Larry was amazing! Came in with a super special sheet metal screw , and he was able to help me find it with ease. I went to Home Depot and two other Ace Hardware and nobody could help me, but Larry was able to get the job done. Thank you!!

I have been harassed the last 3 times I have been to this location. Only this one. My husband and I both have tattoos, and they treat us as though we're going to steal the second we walk in. I'm asked to leave my purse at the front, I have never been asked to do that anywhere else. He is followed to each item he's looking at, and they aren't discreet about it- they will literally stand there and watch him. I've never seen them treat another customer this way while we've been in there. Another time my husband didn't respond when they greeted him at the door due to previous bad experiences, and the lady proceeded to follow him around the store and was blatantly rude to him, went and got the manager, and when he asked why she was being so rude and following him, she said it was because he didn't respond when she greeted him. Last I checked, that's not a law. As a human, you aren't required to say hello to greeters. Walmart employees don't harass you if you don't answer them. And the manager clearly didn't care, she was so distracted that she was barely listening. I strongly recommend you avoid this location, drive to another Ace.

It is great to find a store that still employs people who know what they are talking about and are willing to help.  I have done business at Bon Ace for many years and I always look forward to stopping in.     Tim has redone screens for me and replaced axe handles.  Henry has given me solid advice on a variety of projects.  Mike goes out of his way to find the right solution to any problem.  Yesterday he not only found me a better bump feeder for my weedeater....he installed it for me while I did my shopping.  I can't remember the manager's name, but she is always friendly and informative. Sorry that I can't mention everyone by name, but I want you to know I appreciate you.

Mike is an amazing guy! He definitely went above and beyond to help us out! All the staff is friendly, professional and attentive. Would recommend visiting this ace, they set the standard of great customer service!

This POS Walmart locks their main entry doors @ 15 b4 closing but doesn't put up any signs saying doors are locked!! Walk all the way down to leave and doors are looks with my car 30 ft away. Told I have to walk all the way down to the other end of the store to leave and then walk the length of the store back to my car! So pissed right now! Totally unclear as to why they do this and make such an inconvenience for their customers 🙄 totally hating Walmart right now, but only place open now!!!

I've never seen a ferro Roche dark chocolate candy bar before. I've only ever seen it at this walmart and I'm addicted. If you like dark chocolate and the ferro chocolates, I recommend this one!

I have had nothing but wonderful experiences at this Walmart, the pharmacy in particular. Evan and the rest of the pharmacy staff are so polite and professional. They always take care of me in a timely manner and make sure I have complete knowledge of new medications and answer any other questions I have. The only pharmacy I will visit.

This is a good walmart. Always stocked. The staff is kind and helpful. I bought these t bones for my family and they were fantastic

Dear Fellow Walmart Customers of Osage Beach, Mo
It has come to my attention that Walmart doesn’t require their employees to follow the CDC Covid guidelines. The pharmacy manager Evan Morrison has knowingly been exposed to Covid by his significant other Morgan McGuire. Currently she is being quarantined at the house where he resides. One would think they would not have an employee at work that was exposed three days ago to Covid. This not only jeopardizes the community at hand but every single person that has or is filling prescriptions at Walmart in Osage Beach, Mo, today, yesterday and the day before. Where do our morals lie in the healthcare industry if we can’t trust our local pharmacy to follow the guidelines that are put forth to us as citizens? Looking forward to hearing from a responsible member of management to find out how they intend to remedy this situation. In the meantime, would recommend the immune-comprised individuals in our community to avoid this pharmacy until matters are handled appropriately.

Harbor Freight Tools

Great prices, quick and friendly service, definitely shopping here again.

Great selection of tools and equipment. Quality is getting more impressive than it used to be. Got a really nice torque wrench here.

This is one of my favorite places. Buy tools here, if you use them enough to break them, either use the great warranty they have or buy higher quality. They have deals everyday and some of them I can't believe!

Ok, be realistic. Cheap tools will help and if you take care of them, it's worth the money. Freebies are always good to receive, that's customer appreciation.

I don't want to pay a "fee" to get sale prices. I would rather shop at Lowes, Menards or The Home Depot and get better quality products when they run sales.

I am a contractor and have a pro account with Lowes. Unfortunately I have to drastically limit my shopping here due to the reactive culture of this store. They WILL NOT restock parts/materials unless asked by a customer.

I’ve tried having the orders pulled for me to no avail, my experience with this is; they pulled what I needed and I didn’t make it on time so they put the pipe back up in the lumber yard on the pallet instead of stocking the shelf in the store where the pipe goes so customers can grab what they need.

I’ve wasted at least 40 hours over the last year having to ask employees to pull down  parts so I can get what I need.

Staff is friendly and helpful but management needs to adjust focus.

No starts if I could Who’s in charge of the delivery at this location!? Never had such an unreliable delivery service! Stuff was not delivered next day and when it was 4 days later I got a partial delivery with wrong cords to appliances missing appliances altogether, then they have the nerve to try to deliver to the wrong address and then delay the delivery again for a third time!!! Will never get another delivery from them again

I come here all the time in my work boots, consistently do returns as with my business. Sometimes you buy the wrong part. I never had any issues, my exchange always goes, smooth, and everything is friendly. The day I come in and casual clothes, with no sleeves, and my tattoo showing, I have the worst experience ever, and I’ve never felt so discriminated in my life at customer service.

Even with a receipt.  Still was unprofessional. I understand that this town has its problem, but judging book by its cover, with somebody who spend tens of thousands of dollars in your store, it really bad for business.  Maybe some consistent employees will help you guys realize who are your consistent customers.

Derek the manager telling customers to come see him after work. You lucky some of us have something to lose not everyone is as reasonable as I am. acting like you own it you are just a replaceable 9-5 employee . Awful customer service with that young lady Derek. Won’t be using them for household appliances ever you need somewhere to go. Go to Home Depot at least they act on what they say. You a fool Derek and one day you will realize that talking to random people with nonsense like you did young lady.

Man whenever I think I found the formula to get good courteous customer service soon after every single time I get bit in the assi stopped ever trying to do returns at the south side of really if at all possible avoid going to the south side period but the other day I bought one of the different things to view the eclipse the one with the filter for your phone to be exact. The sign on top says starting at 2.98 I understand the whole starting at thing but nowhere on the little kiosk were there any other prices for everything else other than the 2.98 for the single pair of glasses. I was one of the last customers on this day so I was rushing thru not paying attention but when I got home I see that the thing cost almost 15 bucks which in my mind was quite pricey and if the prices go up that stiffly I think there should be a guide somewhere saying what other things cost. So the following day I tried to return the item 2 days before the eclipse mind you. Instantly the woman tells me I can't return that and goes about returning the other thing I had. Waiting for an explanation to why never came until I asked why and she tells me "because it's an item that we sell for specific times of the year"...... Uhhh ok like that specific day still 2 days ahead and it's less than 24 hours after I bought the item still unopened. I then told her that there is no price anywhere on it stating how much it is and asked if people just have to ring it up and then decide they do or don't want it? She tells me I'll bring my manager up here if you want but she's going to tell you the same thing... I told her you know what not that big of a deal to bring a manager up here but I don't think I'm in the wrong. All mad and Shakey she says "do you have a receipt for this?" Which I did but she was itching to find a reason to shut my return down but couldn't completely. Home Depot here I come

Great service and easy to find parking on the street. Greeted once I walked in and got everything I needed.

There are two parts to the store - hardware and then the pet store. Both larger than I expected from the outside.

I’ll go back whenever I need other things.

Love this little ace. The staff are awesome lots of variety and reasonable pricing plus all the fun pet products. It’s my go to when I’m in the area.

This place literally blew my mind how much stuff they actually have in the store considering the lodo location!! Gotta check it out for yourself... Very impressive selection!

Employees aren't knowledgeable on products in the store, current inventory, layout, or customer service.

This is nothing like the other Ace Hardware stores or many other hardware stores in the city. Definitely do not recommend.

If you are looking for knowledge, assistance, or basic products of any kind, it's worth the drive to Ace on the Fax, or the one by Shells and Sauce.

I live right by this Ace Hardware so it’s comes in handy many times when fixing projects at the house! really grateful that there’s so many tools and accessories right next-door when I need them. The staff there is usually very friendly and helpful when looking for parts. Great location for anyone living downtown who needs to get quick hardware and not want to trek all the way to Home Depot or Lowes.

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