Ace Hardware Garden of the Gods

I live close by and frequent the store for mostly small needs. Last week I broke my dump truck key and was in a bind. Thankfully Nicole was able to help me out and make me a new key from the broken pieces of the old one. Great, friendly customer service and I was truly impressed and grateful! Thanks again!

Ace Hardware sucks on customer service. I took a tool back, and even with the receipt, they would not take it back. I never used it because it was the wrong size tool. Even though the receipt says " Within 30 days we will fix it, exchange it or refund it. Your receipt assures it." Their excuse is "we are a series of independent franchises and policy is set by each franchise." If that is so, why does it say on the receipt it assures refund or exchange? I would give zero stars if I could. I am cancelling my Ace Rewards as soon as I can. Totally unsatisfactory.

I’ve come here for 6-7 years with my service dog to get odds and ends only when I need them. Today I walked in (7/22/2023) to get some insert’s for furniture. I was asked if Hunter could have a treat, and than shown right to the section I needed. That is usually how it goes, in and out in under 10-20 minutes. The item I needed were .49 cents and ACE had them in stock. I didn’t have to wait for my own customer service team to open up on Monday, I was able to fix the item myself for about $1.00

I was very disappointed with the customer service, one of the employees were eating while scanning people’s items. I asked how are you the employee replied good, didn’t even ask how I was. Also as soon as I walked in I received no welcome in. I think there prices are way too high and I will not be going back. Now much prefer Home Depot. May I also add that they were very rude. And, specifically the front desk lady was the one being rude. Will NOT go back. DO NOT RECOMMEND!

I ordered a Treager grill to pick up Friday before Memorial Day weekend. I waited for 15 mins for them to find the order and the women at the front desk was far from friendly. The one stars was for the nice man that carried it to my car. After driving home two hours and unloading the grill, I realized they must have given me the floor model. No box, missing can for the grease drip, dead bugs inside, and the lid does not close properly. I paid full price for a subpar product, what a disappointment. We ended up using it, as we had no other option for the weekend. I do not recommend online ordering or going to this Ace Hardware location.