BBVA

I give it one star because I have no choice. It is the worst bank there is and its probate service is disastrous. We have been waiting ONE YEAR for your probate service to do its job. Now yes... The commissions are charged on time, that's the only thing they want to take their clients' money and get interest on money that is not theirs. Not content with prolonging our suffering and mourning process, they lose the documentation that we have had to send on 3 occasions and the manager who is there to help does not pick up the phone or answer the email. They should be ashamed to play with the feelings and money of whoever feeds them. DO YOUR JOB.

In September 2017, I opened my BBVA youth account at this branch with a woman who told me that in order to open this account, which is totally free for young people under 29, I would need to buy mini-accident insurance, which I even pay up to date. of today but that I will cancel it so that I can. I have found out after years that it was all a lie to sell me insurance. It seems to me the lowest thing that can be done to someone. If I knew her name and could prove what she told me that day, without a doubt I would sue her because I felt totally cheated and cheated. I do not want to carry out any procedure in my life in this branch, although if one day I return to Granada, I will go there to request the Claims Sheet. I do not recommend it at all, they take advantage of people and do anything to get your money. The worst I've ever seen in my life.

I was served by a man with curly hair who has the last desk in this office. Their treatment was indifferent, apparently unwilling to serve and without the basic information necessary to provide decent service. Although my experience with this bank has not been bad in general, this man could not answer basic questions and this damages my image of the bank in general.

My parents have had an account in this bank for many years. The staff, with the attitude of civil servants, has not realized that they provide a public service. Some examples:

The lady at the till, unpleasant and arrogant in her treatment; Another lady from whom I ask for a second card as long as it has no cost (and you emphasize: if it is going to cost me something, then I don't want it)... she issues the card and charges it to you. A man to whom I told that I did not want that card with a cost, that he should keep it and return the money to me... he writes it down on a piece of paper because the system has crashed, (as has already happened several times), to Check after a few weeks that no one refunds the money they charged you for it. After a few weeks, I claim that amount again and the same "official" does some maneuvers on the computer: when I ask him if they have already reimbursed me, he shrugs his shoulders and tells me that he asked for it... that does not know. More than a year has passed and, of course, they have not refunded it to me.
They have collected almost 200 euros in commissions last year (it is true that we had two overdrafts, of only a couple of days, but thieves is to say an understatement).
They boast of having the best bank website in Spain (apparently they have received two awards for that). I have been knowing it for years and I can say that ING's is much simpler and more practical, by far. And their most honest, professional and transparent service by far.
It is better not to mention BBVA home insurance: more than two years since an accident at home and we still have to collect what corresponds to us in VAT, after having sent invoices and even a numbered list of them, so that they do not have to work.
And about the customer service telephone service, better not to mention: good words but they solve absolutely nothing: the only thing they tell you is to complain in writing, a delaying maneuver in which they make you work and complicate your life so that you exhaust yourself and desist: shameful.
In short: bad service (and bad faces), leonine commissions, lack of interest in the customer, apathy... it is inexplicable that they are still open. A real disaster!
Although it is an effort and a lot of time, I am removing all the direct debits and the collection of my father's pension.... it won't matter to them, but at least we will feel less cheated and abused by these unscrupulous people.

I have made close to 20 phone calls to the office and all of them have gone unanswered. I opened the account back in the day while I was living in Granada and I no longer live there so it is impossible for me to communicate with them. They are taking advantage to charge me undue commissions and interest. Disastrous attention that will make me change, without a doubt, bank. BBVA leaves a lot to be desired.

This place is closed down.  It no longer exists.

Non-existent office, great to go to not get money when it says "Open"

we start with the same
Bad attention I have information
They have given me an appointment and the office is closed

Opening an account with this bank is wanting to be robbed for each operation on your account, they charge you 60 cents when you pay with a card, they charge you when you withdraw money, they charge you by direct debit, they charge you for all this, they call it an administration charge, apart from the 60 euros of maintenance of the account for 1 year Summary that if you do not want to be bleed, do not move your account only if you have a payroll or receive a pension, they do not charge you anything if it is not your case, as I said before, they will bleed you. When I opened my account I was not informed of all this and when I went to claim they told me at the bank, do not move the account, that is, do not withdraw money, do not pay with your card, etc.....totally disappointed, not recommended

Branch number 3391 of BANCO BILBAO VIZCAYA ARGENTARIA located at CTRA DE JAEN, 34, GRANADA, is the bank branch with the worst customer service, efficiency and productivity of all those visited inside and outside my city in my lifetime and not only of BBVA, but of ALL BANKS in general. Especially since about a month ago or something more they have changed the worker who attends the window, because it is even more disastrous than the previous woman. The average time spent to carry out a simple procedure with this gentleman, such as cashing a check or a refund, is around 50-75 minutes, entering the office with only three or four people in line ahead of you and at any time. in the morning... ONE HOUR to get cash at the window and with the office practically empty of clients!! It is not normal. There are two other people working in this place, the director, of whom I cannot comment because I have never been attended to by her and she has never left her office in my presence either, and another girl "serving" at the table who is like the Guadiana River, appears and disappears when you least expect it and ALWAYS WALKS WITH CHEWING GUM IN HER MOUTH, that is, you are in front of her and she talks to you while chewing gum incessantly!! This, gentlemen, in my opinion, leaves a lot to be desired because it is a lack of respect and responsibility towards the client. That said, when I opened the online account I was automatically assigned office no. 2903 Avda. Constitución and I MADE THE GREAT MISTAKE of changing it to this one because it was next to my house. HOW I REGRET IT!! Greetings.

Very nice staff helped me open a bank account quickly and easily

Worst BBVA office I've ever been to. I was a victim of card fraud in November and this office did not help us, we felt helpless as customers.

Fortunately I went to another office in another town and the treatment was excellent, after which two weeks after the visit they had returned our money.

Office to avoid if you have to carry out more important procedures.

INCOMPETENT, RUDE, inexplicable what I am enduring in this branch, something as simple as obtaining a new card because the previous one has expired seems to be impossible for the "workers" of this branch, I have been without a card for more than a month and they are not capable to give me a solution; The girl who is now at the cashier, apart from being inefficient, invents things so as not to make herself look bad, speaking with contempt and almost not listening to you, blaming even the postal staff... shameful, if they are not capable of something so simple, I don't even want to imagine what they will do with complex issues.
BBVA being one of the most important banks, I don't understand how they can afford to have such unprofessional and rude workers.

lousy office. The director Isabel attends us to open a company account with 0 commissions. The surprise is that we are complying with the conditions and now they say that they are changing the contract (after 4 months of being with them), with abusive commissions. On the website they continue to sell that opening a company account is 0 commissions. Also misleading advertising. If you are an SME I do not recommend this bank at all.

Deutsche Bank

I put a star because you can't 0.

If someone wants their money safe and available, NEVER put it in this bank. My mother's account has been blocked for more than 7 months (she passed away) and despite having delivered the papers numerous times, it is still blocked, asking us for the same papers over and over again. And it's all because there is money and so they can get rich and play with it. They have the phone as an ornament and every time you are lucky enough to be picked up, they wash their hands and pass the ball to each other. The worst bank and the worst customer service by far, already denounced to the bank of Spain but they don't care. I only have to warn those who plan to leave their money here so they can flee before it's too late.

I have been to several banks and without a doubt this is the worst, they hacked the bank's database (due to their lack of security) and now they do not want to take care of the pain we suffer

My experience with this bank is great, excellent treatment from its employees, any questions are resolved quickly. I wish all the staff of other entities were like those of Deutsche Bank.

Wonderful staff....professional treatment...they solved a serious problem for me...always at the customer's service......and gave me good instructions....THANK YOU.

After waiting 2 hours, the lady counted my money wrong, I gave her $367 she wrote it down as $267 I asked for it back to count again, and counted it in front of her. She looked at me confused counted again herself and got $267 again... She finally after a minute or two of talking to herself counted it correctly at $367. She said sorry but barely made eye contact then just handed me the money.
I paid a €9 fee and the exchange wasn't exact so I lost about €20... Horrible experience. I got €315 in the end. (Conversion was at €341) 💢😡
Also the poor ladies at desk 1&2 are dealing with most of the work load, maybe hire 1 or 2 more tellers.

Very efficient, always helpful and would reccomend to everyone!

I have 10 missed calls in just 15 minutes, not counting the rest of the days. It is a shame that, on top of the fact that they do the wrong things for you and change your cards as they want, you cannot contact them and the only solution is to go to the office (so that they do not attend you or you have to wait a long time). There are fewer and fewer human staff working, but it doesn't surprise me.

Bad experience with this bank. I did not receive the card for a month. I asked for another card, it arrived and the pin that appears in the app does not work. Also, no numbers appear on the card so I can't check if it's the correct card. I went to the branch, they don't attend me because you have to make an appointment, when I call to ask they hang up on me. I have had bank accounts all over the world but this experience was, together with the experience in South America, the worst I have had in my life.
Although from what I heard in Spain it is difficult to find something decent, since the banks do not offer interest or anything. I can be happy that I don't have to pay myself. Something unthinkable in other countries (paying for leaving my money at the disposal of the bank). Oh, and there are a lot of ads and news in the app, which is super annoying.

I would leave 0 stars, but Google doesn’t let me. The Service at this place is horrible. They don’t want to work, they treat you like no one and everything takes ages.
I can’t recommend going there or having a bank account at BBVA. I will close mine.

Terrible customer service.
I advise that the clerks be trained with courses in education and kindness, because they lack them.
I hope you had a bad day, although I don't think it's from the other reviews, but when you work with the public the least correct thing is to take out your frustrations with clients who come with politeness and a smile, and what you find is a staff with very little assertiveness and bad manners.

I have just been served by a WORKER at checkout and the forms leave a lot to be desired. It was a management that could only be done from the cash desk according to customer service by phone. After embarrassing me by highlighting the overdrafts I've had BY MISTAKE in one of my three accounts with them, they refer me back to the customer service phone number. VERY BAD MANNERS, utter incompetence and from what I see in the other reviews, it's not like they were having a "bad day". It has all been very unpleasant and uncomfortable. As soon as I solve the problem that they have not wanted to solve for me, I will change banks, no matter how complicated it is now to direct payroll and receipts again. We are CUSTOMERS, you provide a SERVICE and the worst thing is that you are also EMPLOYEES who expect to be treated well in any other service. A shame.

The girl at the window is quite rude and unprofessional, I strangely receive a card from this entity, a card that I have never contracted and a bank that I do not work with since I don't even have an account with them, I approach the window and The lady in a very bad manner tells me that there are people there before me, I don't know who the truth is, a lady who assumes that I was outside at the ATM... maybe it was her friend or acquaintance or maybe a client, take care of her honey because with that character and Lack of professionalism, I don't think you'll attract much clientele, tyrants, otherwise I ask for a card, don't send it to me.

SHAMEFUL!!! They did not want to make a transfer to an 84-year-old person. They have sent it to the mobile app. App that my mother-in-law does not have or know how to use. Making a person feel dependent is priceless, gentlemen of the bank.

Without a doubt for me the best bank. I went yesterday to change two euro coins and there were quite a few of them with 0 cost from the bank. I carried them in a blister. The attention of the person who helped me at the checkout was 10. I wish they would continue like this without charging that absurd commission.

Terrible service, again, I went down from Cenes de la Vega to Granada expressly to the BBVA because there is not even an ATM here where you can withdraw money, and [to my surprise...] the ATMs were broken, and the line of people reached almost for the door. The one in Góngora, and to go to another one that is good you have to take a bus or walk and take a good walk, because they are almost all broken! Terrible service! Shameful.

The worst BBVA, the workers all talking on the phone, waiting for more than 1 hour to be attended, I recommend you go to another BBVA because what happens here does not happen anywhere, it is really deplorable. Bad experience.

They do not pick up the phone to make an appointment and they do not assist you without an appointment. Just as you read it.

The staff is very friendly and professional

I give one star because it is the least I can give, the man at the checkout in the office on Avenida de Cádiz the least he wants is to help you and on top of that he talks to you with superiority, this is the 3rd time I've gone and I can't solve the problem either. I can contact the online manager... 0 human treatment of course I am going to stop being a client of this Bank that is only there to collect commissions and not to provide anything to its clients

I am a home help assistant.
I go with the older man (Dependent) and the ATM gets stuck with all the money (€700). I go to the window and he says that for security reasons he cannot open the ATM until the bank closes and all he does is say that if the money is stuck then it will be deposited into his account. If he is, if he doesn't, the man stays if his pension. The ATM continued to work (because the good man has not blocked or turned it off) he promised that he would call him as he looked at the ATM…. No money, no call and in the man's account it appears as if the money had been withdrawn. I am not a customer, but the truth is that because of the way they abuse the elderly, I will never be one and I do not recommend ANYONE to open an account here. If tomorrow, 06/30, the money is not available, together with the two claim forms that I have written in the office, we will proceed to call the police and report the case. It's enough that they play with other people's money

Whenever we go at noon or in the afternoon, the ATMs are out of service, it sends you to another location and when I arrive after wasting 15 minutes of fuel and almost a fine because the ATMs perform maintenance. I will think about these things to continue in this bank

They let you get a ticket from the machine, you wait for them to call you and then they tell you that they won't serve you. Don't let me get a number then. 0 attention

I went to find out about the currency exchange and not only did she not seem to have any idea but she didn't even want to attend to me, the girl, whose name I don't know, who is serving the table, got up in the middle of answering me without responding to me. my questions, leaving me with the same doubts I had. Upon entering I greeted her with a good morning to which she did not even respond. Although he has treated a man before me at length with all the kindness in the world because he was his friend and "let's see if they would see him soon." Either they know you or they don't solve the problem you have.

Horrible and demeaning customer service, they refused to provide me with a complaint and claim sheet. They even told me (contradicting the regulations) that I COULD NOT LEAVE the entity with the complaint form to deliver it later in the same office. Both the employee who assisted me and the branch director "seemed" to be unaware of the regulations regarding complaints and claims forms of the AC of Andalusia.
Throughout this time the responses of the person who attended me were condescending and did not conform to reality. He lied by saying that the complaint form I submitted was an Official Complaint before the competent authority, and then in a sneaky manner, he told me that he did not know what I was referring to with an "official complaint and claims sheet." I am going to cancel my account, and present the corresponding OFFICIAL CLAIMS SHEET, before the consumer authority.

Horrible attention. They send us from another office in another province to deliver urgent documentation and they do not want to take it from us, nor do they try to help us to manage the process with the APP. They were busy moving the chairs so they could sit more comfortably. An hour later we are going to do it by phone with the help of our manager from the other office.

Good attention and treatment. But few staff. Thank you

My experience was a little strange or relatively difficult since I was never there, but it comes off as if I had been there.

I have called the office numerous times but they NEVER pick up. At no time.
I've been waiting a month for a debit card. The first time they sent it to Seville since I lived there for several years and when I returned to Granada I personally went to this office to have my address updated. SUPPOSEDLY they had updated it for me. Well no. In Seville that was the card. I go to complain to the office and they not only tell me that it is lost there in Seville and that I have to wait another week for the new one, but also that the person who attends the counter CANCELS my card that was still valid. Result: I am left without any card. Fortunately, having the app, I can withdraw money from the ATM without the card using the passwords. I tell the person who attends the counter (not very resolute and with little desire to work gives me the impression) to please update my address again and he is wrong AGAIN. Last week I asked for a THIRD CARD again and I'm still waiting. And all this I repeat without having any card right now and without being able to do any online management with all that that implies: delays in payments, without the possibility of doing any online management and always being aware of carrying enough cash. If we add to this that the ATMs fail quite regularly (in both cities it doesn't seem like a coincidence) I have little left in this bank.

The attention in this branch has been a great experience.
My partner and I were looking to buy a house and see where they could make us a better mortgage, and without a doubt, BBVA have given us the best conditions and have explained them to us in the clearest way possible.
Our manager/advisor has been Irene, and from the beginning she has tried to ensure that we benefit from the bonuses to save us as much money as possible, explaining everything with total clarity, clarifying technicalities and communicating at each step of the process to expedite everything.
Incredible follow-up and involvement, with the possibility of asking any questions via WhatsApp, an almost familiar closeness :) that's how happy it is to go to the bank.

Fatal, I created an online account and everything was fine until unfortunately they scammed me through Wallapop and I had to block the card... every procedure I had to do there the woman with bad manners told me that she was doing it out of pity... the fatal treatment

The Manager Juana Aguilera is the best in the world. Attention at BBVA in Bola de Oro, Granada is efficient, fast and personalized

They have always treated me well, everyone who works there is great: Juani, M Carmen and Sergio, without forgetting those who were there before who were wonderful.

The treatment is outrageous. My father, who is 75 years old and visibly ill, went to make a deposit at the ATM. Since it was in maintenance, he was unable to do so. He went in and they refused to make a deposit because it was after hours. He should come back in the afternoon or tomorrow. . If your only means of making income is not operational, your obligation is to serve customers. How long does it literally take to make an income? 2 minutes? Lazy worker, not very empathetic and zero human. The world goes the way it does thanks to people like that.

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos