BBVA

The ATM here charges €6 to withdraw, Oof! If you don't have an account that pays atm fees for you, go somewhere else! Also, as I waited forever to use the atm, I noticed that there is only one worker in there helping people and a huge amount of people waiting. That must be by design. Man I really appreciate banks in the US now. Thank God I don't have to bank here

Very unfriendly and unhelpful staff

The truth is that the attention they provide in said bank is disrespectful. I have been waiting for 1 hour to be attended to and there are only two workers who did not want to help me because they were closed 10 minutes after their regular closing, 0 empathy with the Customers, all morning here waiting to be served and there are only 3 people in line. Very bad attention. Well, I just received service and you have no idea about anything. You can't give me proof of payment that your own cashier didn't give me. Bravo to you, the two women who are there don't know anything. Then they say they change them for robots with good reason.

I have been a BBVA customer for more than 15 years. The branch at Calle Joan Alcover 25 in Palma has no name to describe it. It is the worst office I have ever visited. The attention to the public is a real shame. Very bad attention. Terrible service. There is no information at the entrance that tells you what hours they are open to the public. Today, at 11:30 a.m. I went to update the Passbook at the ATM, and it couldn't be updated anymore because it was already full, so I wanted to request a new passbook. The front door was closed, they no longer serve anyone, a lady comes out and says that I have to come back another day from 9 to 11 hours. This is going from bad to worse.

Very bad treatment, lack of respect. I had been at the bank since 10:05 a.m. waiting for them to fill out a document, he told me that they don't have to fill it out, I told him, well, give me the stamp and I will fill it out, he tells me: no because I don't know what What are you going to do with that document, I tell him: do you have a pen so I can fill it out here and then you can put the stamp on it? He tells me yes. I fill it out, I wait more than 40 minutes for them to put a stamp, the person at the table tells me to go to the director and she will do it for me, when I go to go over, wait a moment because I have an urgent call, I tell her: okay, I hope, no problem... I'm waiting, I was at the beginning, suddenly, a woman comes in, goes straight to the director's office and sits down... I left all angry... I have very little desire to work if I am asking you for someone from the bank, whoever, to put the seal and no one is capable. Then they are surprised that the banks close....