BBVA

I put one star because I can't put less. A cashier with very little desire to work, huffing when asked for something, answering reluctantly and very impertinent. My relative went to request some receipts, got them wrong and before I could say anything, rang the bell for the next customer. The treatment of this woman is shameful, in addition to not resolving anything we requested.

I have been assisted by Mrs. Gema Sánchez, who has given me cordial, respectful and extensive attention. He has guided me through the entire process of opening an account, listened to my needs and guided me at all times. The attention has been 5 stars. Thank you so much!

The worst BBVA in Spain, two cashiers for 4 of which there is only one to serve, they close the cashier at 11 and at 10:15 one goes to have breakfast.... TERRIBLE customer service... BAD BAD BBVA

Rafa has attended me, an incompetent being and he thinks he is superior. She did not want to enter a check because I am from an office in Leon and I have been in Cuenca for 19 years but she did not want to do it to me when the other girl always did it to me without any hitch.

I have made an appointment for 8:30 online, and they tell me that the agent is meeting where I have to go, and what they are at is on the road having breakfast, I had to leave after waiting for 45 minutes, it is always anyway and they serve you reluctantly, don't make an appointment otherwise they will be at their jobs.

A shame about the ATMs, there is almost always one that does not work and it has been 3 days since you can not withdraw money. We will have to go to another bank because what they do is a joke towards their customers

Cristina took care of me and the attention was unfortunate, the PIN of the card had been blocked and she did not want to unlock it for me because she says that she does not have to unlock it for me. That I had to call 900. If you don't know how to do your job or you are not satisfied and this is not your sector, go away.

The ATM has not been working for 4 days. If now the BBVA customer must do everything at the ATMs and they don't work...

Office without cashier service
The ATMs do not work to enter/withdraw money or tickets.

ATMs out of service most of the time just like the front door, it will be that they don't have money to fix it.

The staff have always been lovely, but I am very frustrated that the excuse of COVID is used to close the ATM at night, redirecting customers to another branch. Is it really intended to reduce contagion by concentrating all customers at the same point to get the money?

A 10 for the staff and their attention in this office, I am very happy with the personal and individualized attention they provide. Good service, they also manage and solve in the best possible way any question or doubt or problem you may have.

It is shameful that they set us an hour to enter or for payments from the treasury or INSS, charge interest on cards and ATMs, it does not cut, you are a shame

One star because there is no -10.
Shameful that an employee of this bank answers you in this way.
I'm going to tell me where the account number is since I can't see it because it is an account opened ON line.
And what happens is that since it is ON line there is no cost to maintain it.
Well, his answer is that since I wanted to save that money, he tells me just like that, “LOOK FOR A LIFE.”
Do you know my personal situation to have to get to this point to save that money?
This is how the country goes, bitter about life without the desire to work.

We recently requested a mortgage study and they did not respond to us. While other banks have served us wonderfully. Maybe it's their new product: the "zero interest" mortgage. Nor has he responded to my daughter, who is a client, to his manager through the app. Deplorable service and professionalism.

Right in the center of the neighborhood, there is little staff but they serve you with kindness, although you have to remember to make an appointment now with the Covid protocols.

The bad thing is that there is no parking in the area, but there is a bus stop right in front.

Mainly a treatment that cannot be allowed, and speaking to him in good manners.
We went to pay a bill, the machine does not work, he did not want to do the management, he told us that the following week and again he was going to tell us the same story, they charge €3 for commission, he tells us the same as if you order a coffee You have to pay for the service, in a haughty and rude way, we say the cashier outside charges €1 and tells us of course to do the management yourself, he tells us, because in that case we wouldn't even have to pay the €, since we We are performing a service to ourselves according to the employee. Then we tell him but the machine will have to be fixed and he says that it is the fault of our receipt that he is not a technician also in a derogatory way to the profession that is not his bank's problem. ¿ So, whose?
The week before, a man asked him to get a receipt and the machine didn't give it to him. He asked the same employee for help and told him, before checking anything, you haven't given it to him and that's it. Then he went to check it and sure enough, the man had done well, except that the machine didn't work and with a lot of work and a bad face he got the receipt. If you don't like your job, leave room for someone else who knows how to value and do it, there are many people who would already like it.
Also, from an unused card and being young and without having a cent, as soon as you put money into it, they took almost €70 (this does not happen in La Caixa, for example). It is never too late to improve.

A star for putting something, painful today's workers 11/9/2022 very bad attention above tells me to take off my mask and they have not solved anything and very little desire to work, for my part they are already going to lose two clients and my pension also all taken away, wanting to leave because it was 1:30 p.m. lousy attention. Let's go today's cashier a useless salary. Who is he to say that I take off my mask without knowing each other at all and if he has the covid. Put a solution or you are going to have to close at least that branch..

I withdrew cash from the ATM machine selecting to not do the dollar conversion by selecting the euro. At the end of the transaction it told me what their exchange rate would be saying that I had selected them to do the conversion for me. What a dishonest bank.

Yesterday my daughter was at the ATM to activate her credit card once and the treatment by the person at the table was regrettable, with no one in the office. Gentlemen, if you don't know how to serve politely and kindly, since that is your job and that's why you get paid, go home and dedicate yourself to something else. I will change banks

Very bad customer service, the cashier was very empathetic and attentive but only he worked (and he had a long line waiting), since his colleague was dedicated to looking at photos and chatting about particular topics with another person and when she left I approached him. ask for information and he refused to give it to me, sending me to the queue even though my question was not exclusive to the cashier.
There are many good professionals looking for work, they should take this into account.

Good morning, today I was in this branch, and the woman at the cashier was very unpleasant, with bad answers, I am surprised that there is only one person for this branch when it is a busy area, I do not recommend it, the treatment she offers is disastrous, I prefer to go further and serve me better

I have gone to withdraw money and you cannot withdraw money from the ATM that is located on the street, they direct you to the one inside. And since it is raining, curiously the door through which you access the ATM is closed. A total disaster, what a service this office provides

I give it one star because I have no choice. It is the worst bank there is and its probate service is disastrous. We have been waiting ONE YEAR for your probate service to do its job. Now yes... The commissions are charged on time, that's the only thing they want to take their clients' money and get interest on money that is not theirs. Not content with prolonging our suffering and mourning process, they lose the documentation that we have had to send on 3 occasions and the manager who is there to help does not pick up the phone or answer the email. They should be ashamed to play with the feelings and money of whoever feeds them. DO YOUR JOB.

In September 2017, I opened my BBVA youth account at this branch with a woman who told me that in order to open this account, which is totally free for young people under 29, I would need to buy mini-accident insurance, which I even pay up to date. of today but that I will cancel it so that I can. I have found out after years that it was all a lie to sell me insurance. It seems to me the lowest thing that can be done to someone. If I knew her name and could prove what she told me that day, without a doubt I would sue her because I felt totally cheated and cheated. I do not want to carry out any procedure in my life in this branch, although if one day I return to Granada, I will go there to request the Claims Sheet. I do not recommend it at all, they take advantage of people and do anything to get your money. The worst I've ever seen in my life.

I was served by a man with curly hair who has the last desk in this office. Their treatment was indifferent, apparently unwilling to serve and without the basic information necessary to provide decent service. Although my experience with this bank has not been bad in general, this man could not answer basic questions and this damages my image of the bank in general.

My parents have had an account in this bank for many years. The staff, with the attitude of civil servants, has not realized that they provide a public service. Some examples:

The lady at the till, unpleasant and arrogant in her treatment; Another lady from whom I ask for a second card as long as it has no cost (and you emphasize: if it is going to cost me something, then I don't want it)... she issues the card and charges it to you. A man to whom I told that I did not want that card with a cost, that he should keep it and return the money to me... he writes it down on a piece of paper because the system has crashed, (as has already happened several times), to Check after a few weeks that no one refunds the money they charged you for it. After a few weeks, I claim that amount again and the same "official" does some maneuvers on the computer: when I ask him if they have already reimbursed me, he shrugs his shoulders and tells me that he asked for it... that does not know. More than a year has passed and, of course, they have not refunded it to me.
They have collected almost 200 euros in commissions last year (it is true that we had two overdrafts, of only a couple of days, but thieves is to say an understatement).
They boast of having the best bank website in Spain (apparently they have received two awards for that). I have been knowing it for years and I can say that ING's is much simpler and more practical, by far. And their most honest, professional and transparent service by far.
It is better not to mention BBVA home insurance: more than two years since an accident at home and we still have to collect what corresponds to us in VAT, after having sent invoices and even a numbered list of them, so that they do not have to work.
And about the customer service telephone service, better not to mention: good words but they solve absolutely nothing: the only thing they tell you is to complain in writing, a delaying maneuver in which they make you work and complicate your life so that you exhaust yourself and desist: shameful.
In short: bad service (and bad faces), leonine commissions, lack of interest in the customer, apathy... it is inexplicable that they are still open. A real disaster!
Although it is an effort and a lot of time, I am removing all the direct debits and the collection of my father's pension.... it won't matter to them, but at least we will feel less cheated and abused by these unscrupulous people.

I have made close to 20 phone calls to the office and all of them have gone unanswered. I opened the account back in the day while I was living in Granada and I no longer live there so it is impossible for me to communicate with them. They are taking advantage to charge me undue commissions and interest. Disastrous attention that will make me change, without a doubt, bank. BBVA leaves a lot to be desired.

This place is closed down.  It no longer exists.

Non-existent office, great to go to not get money when it says "Open"

we start with the same
Bad attention I have information
They have given me an appointment and the office is closed

Opening an account with this bank is wanting to be robbed for each operation on your account, they charge you 60 cents when you pay with a card, they charge you when you withdraw money, they charge you by direct debit, they charge you for all this, they call it an administration charge, apart from the 60 euros of maintenance of the account for 1 year Summary that if you do not want to be bleed, do not move your account only if you have a payroll or receive a pension, they do not charge you anything if it is not your case, as I said before, they will bleed you. When I opened my account I was not informed of all this and when I went to claim they told me at the bank, do not move the account, that is, do not withdraw money, do not pay with your card, etc.....totally disappointed, not recommended

Branch number 3391 of BANCO BILBAO VIZCAYA ARGENTARIA located at CTRA DE JAEN, 34, GRANADA, is the bank branch with the worst customer service, efficiency and productivity of all those visited inside and outside my city in my lifetime and not only of BBVA, but of ALL BANKS in general. Especially since about a month ago or something more they have changed the worker who attends the window, because it is even more disastrous than the previous woman. The average time spent to carry out a simple procedure with this gentleman, such as cashing a check or a refund, is around 50-75 minutes, entering the office with only three or four people in line ahead of you and at any time. in the morning... ONE HOUR to get cash at the window and with the office practically empty of clients!! It is not normal. There are two other people working in this place, the director, of whom I cannot comment because I have never been attended to by her and she has never left her office in my presence either, and another girl "serving" at the table who is like the Guadiana River, appears and disappears when you least expect it and ALWAYS WALKS WITH CHEWING GUM IN HER MOUTH, that is, you are in front of her and she talks to you while chewing gum incessantly!! This, gentlemen, in my opinion, leaves a lot to be desired because it is a lack of respect and responsibility towards the client. That said, when I opened the online account I was automatically assigned office no. 2903 Avda. Constitución and I MADE THE GREAT MISTAKE of changing it to this one because it was next to my house. HOW I REGRET IT!! Greetings.

Very nice staff helped me open a bank account quickly and easily

Worst BBVA office I've ever been to. I was a victim of card fraud in November and this office did not help us, we felt helpless as customers.

Fortunately I went to another office in another town and the treatment was excellent, after which two weeks after the visit they had returned our money.

Office to avoid if you have to carry out more important procedures.

INCOMPETENT, RUDE, inexplicable what I am enduring in this branch, something as simple as obtaining a new card because the previous one has expired seems to be impossible for the "workers" of this branch, I have been without a card for more than a month and they are not capable to give me a solution; The girl who is now at the cashier, apart from being inefficient, invents things so as not to make herself look bad, speaking with contempt and almost not listening to you, blaming even the postal staff... shameful, if they are not capable of something so simple, I don't even want to imagine what they will do with complex issues.
BBVA being one of the most important banks, I don't understand how they can afford to have such unprofessional and rude workers.

lousy office. The director Isabel attends us to open a company account with 0 commissions. The surprise is that we are complying with the conditions and now they say that they are changing the contract (after 4 months of being with them), with abusive commissions. On the website they continue to sell that opening a company account is 0 commissions. Also misleading advertising. If you are an SME I do not recommend this bank at all.

After waiting 2 hours, the lady counted my money wrong, I gave her $367 she wrote it down as $267 I asked for it back to count again, and counted it in front of her. She looked at me confused counted again herself and got $267 again... She finally after a minute or two of talking to herself counted it correctly at $367. She said sorry but barely made eye contact then just handed me the money.
I paid a €9 fee and the exchange wasn't exact so I lost about €20... Horrible experience. I got €315 in the end. (Conversion was at €341) 💢😡
Also the poor ladies at desk 1&2 are dealing with most of the work load, maybe hire 1 or 2 more tellers.

Very efficient, always helpful and would reccomend to everyone!

I have 10 missed calls in just 15 minutes, not counting the rest of the days. It is a shame that, on top of the fact that they do the wrong things for you and change your cards as they want, you cannot contact them and the only solution is to go to the office (so that they do not attend you or you have to wait a long time). There are fewer and fewer human staff working, but it doesn't surprise me.

Bad experience with this bank. I did not receive the card for a month. I asked for another card, it arrived and the pin that appears in the app does not work. Also, no numbers appear on the card so I can't check if it's the correct card. I went to the branch, they don't attend me because you have to make an appointment, when I call to ask they hang up on me. I have had bank accounts all over the world but this experience was, together with the experience in South America, the worst I have had in my life.
Although from what I heard in Spain it is difficult to find something decent, since the banks do not offer interest or anything. I can be happy that I don't have to pay myself. Something unthinkable in other countries (paying for leaving my money at the disposal of the bank). Oh, and there are a lot of ads and news in the app, which is super annoying.

I would leave 0 stars, but Google doesn’t let me. The Service at this place is horrible. They don’t want to work, they treat you like no one and everything takes ages.
I can’t recommend going there or having a bank account at BBVA. I will close mine.

Terrible customer service.
I advise that the clerks be trained with courses in education and kindness, because they lack them.
I hope you had a bad day, although I don't think it's from the other reviews, but when you work with the public the least correct thing is to take out your frustrations with clients who come with politeness and a smile, and what you find is a staff with very little assertiveness and bad manners.

I have just been served by a WORKER at checkout and the forms leave a lot to be desired. It was a management that could only be done from the cash desk according to customer service by phone. After embarrassing me by highlighting the overdrafts I've had BY MISTAKE in one of my three accounts with them, they refer me back to the customer service phone number. VERY BAD MANNERS, utter incompetence and from what I see in the other reviews, it's not like they were having a "bad day". It has all been very unpleasant and uncomfortable. As soon as I solve the problem that they have not wanted to solve for me, I will change banks, no matter how complicated it is now to direct payroll and receipts again. We are CUSTOMERS, you provide a SERVICE and the worst thing is that you are also EMPLOYEES who expect to be treated well in any other service. A shame.

The girl at the window is quite rude and unprofessional, I strangely receive a card from this entity, a card that I have never contracted and a bank that I do not work with since I don't even have an account with them, I approach the window and The lady in a very bad manner tells me that there are people there before me, I don't know who the truth is, a lady who assumes that I was outside at the ATM... maybe it was her friend or acquaintance or maybe a client, take care of her honey because with that character and Lack of professionalism, I don't think you'll attract much clientele, tyrants, otherwise I ask for a card, don't send it to me.

SHAMEFUL!!! They did not want to make a transfer to an 84-year-old person. They have sent it to the mobile app. App that my mother-in-law does not have or know how to use. Making a person feel dependent is priceless, gentlemen of the bank.

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