BBVA

Without a doubt for me the best bank. I went yesterday to change two euro coins and there were quite a few of them with 0 cost from the bank. I carried them in a blister. The attention of the person who helped me at the checkout was 10. I wish they would continue like this without charging that absurd commission.

Terrible service, again, I went down from Cenes de la Vega to Granada expressly to the BBVA because there is not even an ATM here where you can withdraw money, and [to my surprise...] the ATMs were broken, and the line of people reached almost for the door. The one in Góngora, and to go to another one that is good you have to take a bus or walk and take a good walk, because they are almost all broken! Terrible service! Shameful.

The worst BBVA, the workers all talking on the phone, waiting for more than 1 hour to be attended, I recommend you go to another BBVA because what happens here does not happen anywhere, it is really deplorable. Bad experience.

They do not pick up the phone to make an appointment and they do not assist you without an appointment. Just as you read it.

The staff is very friendly and professional

I give one star because it is the least I can give, the man at the checkout in the office on Avenida de Cádiz the least he wants is to help you and on top of that he talks to you with superiority, this is the 3rd time I've gone and I can't solve the problem either. I can contact the online manager... 0 human treatment of course I am going to stop being a client of this Bank that is only there to collect commissions and not to provide anything to its clients

I am a home help assistant.
I go with the older man (Dependent) and the ATM gets stuck with all the money (€700). I go to the window and he says that for security reasons he cannot open the ATM until the bank closes and all he does is say that if the money is stuck then it will be deposited into his account. If he is, if he doesn't, the man stays if his pension. The ATM continued to work (because the good man has not blocked or turned it off) he promised that he would call him as he looked at the ATM…. No money, no call and in the man's account it appears as if the money had been withdrawn. I am not a customer, but the truth is that because of the way they abuse the elderly, I will never be one and I do not recommend ANYONE to open an account here. If tomorrow, 06/30, the money is not available, together with the two claim forms that I have written in the office, we will proceed to call the police and report the case. It's enough that they play with other people's money

Whenever we go at noon or in the afternoon, the ATMs are out of service, it sends you to another location and when I arrive after wasting 15 minutes of fuel and almost a fine because the ATMs perform maintenance. I will think about these things to continue in this bank

They let you get a ticket from the machine, you wait for them to call you and then they tell you that they won't serve you. Don't let me get a number then. 0 attention

I went to find out about the currency exchange and not only did she not seem to have any idea but she didn't even want to attend to me, the girl, whose name I don't know, who is serving the table, got up in the middle of answering me without responding to me. my questions, leaving me with the same doubts I had. Upon entering I greeted her with a good morning to which she did not even respond. Although he has treated a man before me at length with all the kindness in the world because he was his friend and "let's see if they would see him soon." Either they know you or they don't solve the problem you have.

Horrible and demeaning customer service, they refused to provide me with a complaint and claim sheet. They even told me (contradicting the regulations) that I COULD NOT LEAVE the entity with the complaint form to deliver it later in the same office. Both the employee who assisted me and the branch director "seemed" to be unaware of the regulations regarding complaints and claims forms of the AC of Andalusia.
Throughout this time the responses of the person who attended me were condescending and did not conform to reality. He lied by saying that the complaint form I submitted was an Official Complaint before the competent authority, and then in a sneaky manner, he told me that he did not know what I was referring to with an "official complaint and claims sheet." I am going to cancel my account, and present the corresponding OFFICIAL CLAIMS SHEET, before the consumer authority.

Horrible attention. They send us from another office in another province to deliver urgent documentation and they do not want to take it from us, nor do they try to help us to manage the process with the APP. They were busy moving the chairs so they could sit more comfortably. An hour later we are going to do it by phone with the help of our manager from the other office.

Good attention and treatment. But few staff. Thank you

My experience was a little strange or relatively difficult since I was never there, but it comes off as if I had been there.

I have called the office numerous times but they NEVER pick up. At no time.
I've been waiting a month for a debit card. The first time they sent it to Seville since I lived there for several years and when I returned to Granada I personally went to this office to have my address updated. SUPPOSEDLY they had updated it for me. Well no. In Seville that was the card. I go to complain to the office and they not only tell me that it is lost there in Seville and that I have to wait another week for the new one, but also that the person who attends the counter CANCELS my card that was still valid. Result: I am left without any card. Fortunately, having the app, I can withdraw money from the ATM without the card using the passwords. I tell the person who attends the counter (not very resolute and with little desire to work gives me the impression) to please update my address again and he is wrong AGAIN. Last week I asked for a THIRD CARD again and I'm still waiting. And all this I repeat without having any card right now and without being able to do any online management with all that that implies: delays in payments, without the possibility of doing any online management and always being aware of carrying enough cash. If we add to this that the ATMs fail quite regularly (in both cities it doesn't seem like a coincidence) I have little left in this bank.

The attention in this branch has been a great experience.
My partner and I were looking to buy a house and see where they could make us a better mortgage, and without a doubt, BBVA have given us the best conditions and have explained them to us in the clearest way possible.
Our manager/advisor has been Irene, and from the beginning she has tried to ensure that we benefit from the bonuses to save us as much money as possible, explaining everything with total clarity, clarifying technicalities and communicating at each step of the process to expedite everything.
Incredible follow-up and involvement, with the possibility of asking any questions via WhatsApp, an almost familiar closeness :) that's how happy it is to go to the bank.

Fatal, I created an online account and everything was fine until unfortunately they scammed me through Wallapop and I had to block the card... every procedure I had to do there the woman with bad manners told me that she was doing it out of pity... the fatal treatment

The Manager Juana Aguilera is the best in the world. Attention at BBVA in Bola de Oro, Granada is efficient, fast and personalized

They have always treated me well, everyone who works there is great: Juani, M Carmen and Sergio, without forgetting those who were there before who were wonderful.

The treatment is outrageous. My father, who is 75 years old and visibly ill, went to make a deposit at the ATM. Since it was in maintenance, he was unable to do so. He went in and they refused to make a deposit because it was after hours. He should come back in the afternoon or tomorrow. . If your only means of making income is not operational, your obligation is to serve customers. How long does it literally take to make an income? 2 minutes? Lazy worker, not very empathetic and zero human. The world goes the way it does thanks to people like that.

The ATM is always out of order. Either it is turned off or at this time we cannot assist you. A shame.

The worst cashier I have ever seen. The girl is rude.

This cashier is a disgrace. A bank like BBVA cannot have ATMs without money to give to its clients. It's really embarrassing and will surely cause me to change banks but quickly.

There is NEVER money in this ATM. What a shame and there are no more ATMs in this neighborhood and on top of that they are removing more and more branches. I'm changing banks but now, I can't trust them anymore, they always fail me.

M.Villaseñor 96

Excellent professionals, attentive and empathetic, agile solutions, also very pleasant, the best agency in Albacete without a doubt, I totally recommend it. We are very happy

I have been to other agencies and they have never treated me so quickly and in such an efficient manner. Very happy, I highly recommend it.

I am delighted with the service. I had some doubts regarding a work issue and it was resolved. Thank you

Good treatment and very attentive to my case. I recommend it 100%.

I super love. They know everything and it always smells clean.

Attention is correct, although I don't like that now I have to deposit my money via ATM, as I did it once and my bills were broken... And I'm not an old person that doesn't know how to use the ITC.

Terrible attention, with little desire to work and even avoiding questions, just by saying that look at the application he has settled..... So what's the in-person office for? Horrible attention

In my life I have been treated as unpleasant as the one they have given me in this office, I left crying, they did not want to help me, I called claims and they solved everything and very kindly, I don't know why they put employees in that office with so little desire to work when there are thousands of unemployed.

A real shame how little interest they have in winning a customer. I have never worked with BBVA, and after seeing how they work, I will continue to do so.

Sadly, they talk a lot about their application but their ATMs and offices leave a lot to be desired. You can almost never carry out an operation and only if you charge 1500 euros do they listen to you when they can, I will change to someone else, I recommend sending them to the kk

After waiting 30 minutes I leave without being attended. Disastrous attention, at least 15 people waiting, with one person serving. We customers don't deserve this.

The reception was very good, on the other hand the customer service of the worker who assisted me has been terrible. Lack of professionalism, they should review their manners if they work in front of the public.

Excellent service, punctual according to the time I had reserved. Speed ​​and professionalism in the attention received by Aurora. Of ten

The man who is right when you enter, next to where you take the number, is unpresentable. People like this should not work with the public in a bank.

It depends on the person who serves you, there are very friendly people but there are others who better not touch you.

Abogados Albacete Agudo y Ramírez

Bad practice. I will not hire them again.
Gentlemen, we also speak well of companies that manage their businesses with excellence. We don't just put negative notes. Bye

Best law firm in Albacete. I had a very complicated problem and thanks to your experience we ended it and won. Very attentive, they explained everything to me very well and answered all my questions!

I have known this office for many years.
Great professionals, highly qualified and always updated.
Very dedicated to their clients.
Great command of all areas of Law.

As far as my legal issues are concerned, it is always my trusted law firm. They never disappoint and are always willing to help

Highly qualified professionals. Fully recommended firm.

CE Consulting - Nieves Moreno Abogados

Young people eager to work and do things well, when I have asked them for any proposal or service they have acted quickly and provided solutions.

Professional and committed. They solve any doubt, however small or complicated it may be.
It's nice to work with professionals like that.

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