BBVA

Friendly and decisive. Tired of problems at the Arroyo del Moro office, we moved to this branch and they kindly helped us complete the procedures we had. Congratulations also to the management for taking care of the client and redirecting him to the colleagues who are unemployed.

This company is a shame, they should put them in jail, the ATMs never work, not even to withdraw 20 euros, there are 50 guys inside the meeting and they don't even deign to fix them until the next day. They call you 7 times whenever they feel like it, probably to sell you some deceptive service. No more thieves

Elena Moreno attended us, we came from another office where they did not want to attend us, and she very kindly solved the problem for us in a moment (scan NIE) it took 1 minute (minute that in the previous office they did not bother to have). Very attentive and committed to providing good service. Thanks Elena

Good morning, my review refers to the attention received by the information employee Ms. Elena Moreno, which has been 10, in a few seconds she has satisfactorily resolved the doubts raised with professionalism and sympathy. I am making the review because I have raised the same doubts in several BBVA offices in Córdoba and since it was to open an online account, all the answers were that I should ask by phone because they did not know or wanted to know about online accounts. The complete opposite of Elena. 100% professional and kind. Thank you Elena and hopefully many and many will take note

It is my personal bank and I am delighted with its services and benefits.

The pejorative and rude treatment that I have received in this office is incredible, having an appointment on Wednesday, October 20 at 1:00 p.m. and having changed my work schedule, I arrive and having an appointment, they serve other people ahead of me, good for being known to bank staff or because of my skin color or race have treated me with obvious contempt!

They should improve! In 2021 people shouldn't be treated like this!

Especially this is the manager Rafael Castejón Barona.

Negative experience.
If you are not a customer, they close the doors.
Negative worker customer service.

After calling BBVA online lines for two weeks and they did not solve my problem, I went to this office to see if they could fix it. They helped me despite not having an appointment and gave me one for the next day, since I needed some papers. They treated me very well, very quickly and I was quite satisfied with the treatment received. I don't give 5 stars because it was difficult for me to make an appointment, I couldn't through the app or phone and I had to go in person to make it. For the rest I am happy.

Unpleasant experience in this office, false accusations and little professionalism.
Bad treatment towards clients, arrogance among other things
Definitely the worst office.

By the end of 2022, the covid has already assimilated into our lives. Ergo, we are going to cancel previous appointments and we will return to pick up your turn. It would facilitate the fluidity of attention to the public as in other offices. Do not blame the workers who are oversaturated covering the clients of their office and those that have recently closed. Who should look and criticize is the people who make decisions and only look at the now and the benefit. Take better care of the client, skimping on their care a little more with better attention and fluidity and tomorrow you will keep them loyal and happy.... take care of them badly as is being done now and in this office and they will lose little by little and in the long run their savings and your solvency... think about the future... think about your customers.
The two stars are for the poor workers who are not to blame for being so burned out because they can be seen from miles away

Bufete Agüera y Fuentes

Great professionals. They are very decisive and working with them is very easy and fast. When I have dealt with a complicated matter, they have known how to find the best solution. They are highly recommended in all aspects

Query made and response received shortly.

As an entrepreneur and businessman, Aguera and Fuentes have provided me with the best legal support. More than lawyers, they have become a loyal partner who has looked after my business, professional and personal interests with a strategic vision.

They have been very kind and quick in their response. A fantastic firm. Grateful

When the human factor is combined with maximum professionalism, authentic EXCELLENCE is achieved. Not the one that appears in the brochures and many self-proclaim, no; the one that is born from the personalization of each case and the people who raise it; to look them in the face. The EXCELLENCE that we give our customers year after year. Thank you Daniel and Gabriela Thank you team!

I made the change with my wife, promising us 100 euros each when directing the payroll. I have come to me twice to claim the amount and they are experts in capos; This is what you find in this branch!

I went this morning to request a mortgage and you helped me, Sandra. She is the director, she has been very kind and patient as she has answered all my questions. Without a doubt she is a great professional. The rest of the team has been lovely too. Thank you so much.

Terrible attention and lack of kindness and empathy on the part of the lady who attends the cashier. He makes you get a number even though the office is empty and then makes you wait a while. Since he finally attends to you, in a derogatory way by the way, he tells you that he cannot pay the bill in cash and you have to go to the cashier.
This fact would not have mattered if his attitude had been different. We will have to think about looking for another bank.

You approach the office to ask for commercial information and they do not assist you even though they are doing nothing. They refer you to a phone number to make an appointment. Obviously I will close the account. All this with an almost insulting indifference.

I find the attention received shameful. I have been waiting for 2 hours to be attended to and pay for the receipt of the middle cycle title. And people who arrived after me, passed before me. You are scoundrels who keep the workers' commissions. I still don't have an account in this bank, but don't worry, I won't have one anymore either. Realize that you don't have the slightest bit of shame. I had woken up at 9 in the morning, because they closed the institute at 11:30 and I left the bank at 11:20 and without being able to pay it. Gang of thieves

It is unfortunate that you call by phone and they do not pick up, only the alternative of the applications for the computer or telephone to save jobs and lead us like little lambs to the applications, it is outrageous what the bank is doing with our elders who deserve a red carpet

You are going to enter and you are not able to count the money or return it due to "mistake", well, what a bank, my applause trapped in the ATM

It is shameful that this morning an older gentleman arrives who does not know how to use the ATM to make an insurance payment and the gentlemen both at the counter and at the table tell him that they cannot leave, I see how the poor gentleman leaves and I lend him my help to make the payment at the ATM, where was humanity?
Furthermore, they say that older people will be served first and then at the ATM to make a living... what a big contradiction.
There remains my complaint and for our elders I hope that they take action in this regard.

The worst bank in Spain, a world any procedure with them, the burned employees attend to you with insouciance and everything becomes tiresome, I have already changed my company and personal account and my workers are doing the same when they see the lack of empathy with the customers...

It's embarrassing when literally every person waiting to be served is amazed at how the cashiers talk about their things among themselves instead of serving. The quality of customer service is getting worse. They no longer even bother to hide that with a few hours left until the end of the shift, everything happens. A shame.

Insufficient staff to serve customers and the new policy that if people over 65 arrive they have preference even if you have been there for an hour seems crazy to me

After waiting half an hour for a lady at the table to serve me, she tells me that she won't serve me without an appointment. The table is left empty with no one to serve. What a shame! They live off their customers, if we are treated like this, I am not surprised that they close branches and consequently employees go on unemployment. I no longer consider whether the appointment is legal or not, since the pandemic has passed, now I focus on the way I treat clients. I will withdraw my savings from this bank through online transfer, I work less for an employee who, perhaps, will remember this procedure when she goes on unemployment.

They should change the girl who is at the cashier, she doesn't know her job, she takes a lot of time doing nonsense and always has to ask for help

Poor service. I went to request a certificate of ownership of my account with a handwritten signature and they couldn't/wanted/knew how to do it, claiming that the signature is digital and cannot be changed. I simply needed a piece of paper with my name, account number, and a signature, and they didn't help me.
Luckily my manager solved the procedure for me over the phone and sent it to me by mail (that is, the certificate can be made), but the service at the branch was disastrous, and the interest in helping the customer was zero.

First of all, the table manager, who should have received customer service classes, talks to me rudely when I go to make a complaint, which by the way they refused to give me. The cashier is just as rude, without realizing that they live off of us and should treat us with a minimum of courtesy, (no matter how bitter they look). They returned my June payroll without giving me any explanation despite having made a technical error and they blamed me for not having updated payment information, when for almost 20 years they have deposited my payroll into my current account without any problem. Bad gestures and cocky and haughty attitude, very rude. Despite having made me wait until July 23 for the payroll deposit that I should have received on June 27 (as has happened to hundreds of pardons), they charge me 15 euros for a certificate that they generated in two seconds. If they do this with a loyal client, with payroll, mortgage, direct debits of all kinds, cards, loans, etc., woe betide those who do not have them. Not an apology. Furthermore, as another client comments, the facilities, and I would go even further, leave a lot to be desired. The worst BBVA branch in every sense of Córdoba. A 1.6 grade says it all. A real shame. It still is to this day.

Without a doubt none. The worst branch I have ever known.
The attention is zero, the lady who works at the counter called María José has a very undesirable attitude and when she has to help she does it very reluctantly and because we customers are already upset. I have come to see enormous disrespect. Super unwanted and ugly responses.
He hangs up the phone on you and leaves you with the word in your mouth. And he doesn't pick it up again even knowing that you are working and can't be constantly calling.
Personally, I think that BBVA is a "good" and "interesting" entity among all of them, but this branch leaves a lot to be desired.
I have my payroll direct debited but I am looking for other options in other banks.
If I can argue that the girl who is in care is much more empathetic and kind.

Without a doubt the worst office you can find. From the moment you walk in the door, the staff looks at you with a grim face because you are already going to make them work... I HAVE BEEN WITH THEM FOR TEN YEARS: MORTGAGE, LOANS, SELF-EMPLOYED... everything with them. Of course, in the office in the center, which is quite the opposite, great kindness, a solution to each problem and quickly; what I don't understand being the same identity how the issue of customer service between branches changes so much.

Undoubtedly the worst of the offices, impossible to contact them, and with the manager you get tired of trying, even if you send emails and make calls, without a doubt I will stop working with them

The inside ATM inaccessible because they close the outside door. And in the cashier outside there are some queues that pa' que. And sometimes the ATM outside doesn't even work, or it's turned off. Some Sundays it works and others it doesn't. Disastrous

Very good advice, from M°José and Laura, who solved the doubts I had, so it's a pleasure to be assisted. Thank you

ATM always without money, a lot of people work in the burns to keep this bank active.

It is always closed or broken or the server goes down and at such a strategic point in which there are multiple businesses that it is not operational it is incomprehensible that 1 out of 100 times it is functional

I put one because you can't do less.
It's a shame, the cashier is always broken.
You really can't fix it?

The ATM is rarely available, or it tells you that it is out of service, or when you try to withdraw money it tells you that this option is not available at that moment.

THE ATM WORKS ONCE A MONTH WITH LUCK SINCE THEY HAVE THE FACILITIES AND THEY DO NOT SERVE ALMOST THE PUBLIC AT LEAST THE ATM IS OPERATIONAL

I arrived this morning (by the way, a unpleasant and rainy morning, the kind where you have to make an effort to go anywhere...) and the office was closed and there was a maintenance person there. I knock on the door, the office manager appears, who was alone, without any clients... and he tells me what I want, I tell him that I have problems with a card and he tells me to call by phone so they can assign me an appointment He asks me if I am from that office and I answer yes... and he tells me the same thing again, that he won't help me because I need an appointment. So, why are you asking me questions? To look for a possible excuse? If you don't have any clients, why don't you serve me? Why do you lack human quality in addition to being unprofessional and lazy?

I love BBVA precisely because I don't have to do much management in the offices, but just today I had to go to pay a fee to present the renewal of documentation, and no one is there, it's 10:50 and I had to come back very very late. Hurry to another bank that is not mine and is always full of people... Too bad... Really. Thank you. I hope the office will be active next time.

9 days every 10 times it doesn't work, it's a shame that we only have 2 BBVA in Huesca, 1 always out of service... a real shame.

Perfect Direction!
There would have to be some employee, and that's perfect.

We have an appointment at 12:15, we have arrived and there is no one inside; 20 minutes later here we are still waiting and the office is empty;

Quiet ... magnificent stay.. And timely attention, a smile. Really.

6:30 p.m., 3 ATMs free inside and the door closed with no further information as to why it is. For the cashier on the street, a line of 10 people...
I would be ashamed to be responsible for this branch.

Impossible to talk to them on the phone. Painful experience with an ATM, on April 30 it got stuck and kept my money and today, May 11, they still haven't returned it to me.
I was thinking of becoming a client but it's not going to be like that

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