BBVA

I arrived this morning (by the way, a unpleasant and rainy morning, the kind where you have to make an effort to go anywhere...) and the office was closed and there was a maintenance person there. I knock on the door, the office manager appears, who was alone, without any clients... and he tells me what I want, I tell him that I have problems with a card and he tells me to call by phone so they can assign me an appointment He asks me if I am from that office and I answer yes... and he tells me the same thing again, that he won't help me because I need an appointment. So, why are you asking me questions? To look for a possible excuse? If you don't have any clients, why don't you serve me? Why do you lack human quality in addition to being unprofessional and lazy?

I love BBVA precisely because I don't have to do much management in the offices, but just today I had to go to pay a fee to present the renewal of documentation, and no one is there, it's 10:50 and I had to come back very very late. Hurry to another bank that is not mine and is always full of people... Too bad... Really. Thank you. I hope the office will be active next time.

9 days every 10 times it doesn't work, it's a shame that we only have 2 BBVA in Huesca, 1 always out of service... a real shame.

Perfect Direction! There would have to be some employee, and that's perfect.

We have an appointment at 12:15, we have arrived and there is no one inside; 20 minutes later here we are still waiting and the office is empty;