Holgado Abogados

Exceptional person and extraordinary lawyer, highly recommended for being first and foremost sincere, which is what is required of a professional, and as a lawyer a 10, just words of gratitude for getting involved in our case for and for everything, thank you very much Don Felipe, never change.

He is a nice, sincere and above all VERY PROFESSIONAL gentleman (HIGHLY RECOMMENDED)

For me he has been a professional like the glass of a pine tree, good people, an unbeatable lawyer, I have no words to thank what he has achieved for me despite many difficulties, which is why I classify him as a great professional, but of the good ones, not the best greetings Felipe always I will be grateful palmira

Direct, there are no half measures, there are no detours or flourishes. For me, a great professional.

Great team of professionals, close treatment and impeccable advice. They assisted me in Romanian, and that helped me explain my situation.

LEAN Abogados Ciudad Real

BBVA

The management of this bank is amazing. We have changed the mortgage to Caixa because of how incompetent they have proven to be. To make matters worse, they have not yet paid off the mortgage despite having the money. We tried to contact the office and they did not answer the phone.

They have not been able to offer us tighter interest rates, as Caixa has done, despite having been with them for half a life and having other products...However, when we had to rescue the bank, everyone welcomed us with open arms.

Scoundrels. And those on General Aguilera Street, more

A shame of staff, without desire to work. We asked for a certificate of bank balance on the date of death of a relative as heir and they refused to give it. They sent me to do it online and we don't even have the passwords for said account, a procedure that the Notary has asked us to do and they refuse to do it in the office. A disaster the staff that works there and the treatment is unacceptable.

SHAMEFUL!!! To do any checkout process by taking a number you have to wait an average of an hour and a half. Three cashier positions and only two employees and a thousand customers. I'm going to cash some checks and it must be done at the cashier. The moment I can change banks, due to inefficiency and lack of respect for customers. They are insane, won't they see the customer opinions? Then on the shift ticket as a customer it says "our priority is to help you" help me what? Waste time!

A total shame for the employees... the treatment of customers... You can tell they hate providing good service... how sad how a brand as big as BBVA is left with employees of this type. fatal everything

You try to contact your manager, and he is not available. They don't answer emails. If you are on vacation, no one replaces you. You try to contact the office and a message always appears that wastes your time and in the end tells you that it is impossible to contact the office. Appalling.

LEGAL CENTER CONSULTORES

To begin, I will say that I am not a client of the bank, that it is at C/ General Aguilera number 11 (I apologize to this sucusar; it is in, c/ la Mata, my incident was not there) but due to the death of a relative who, yes, I was a client, one of the heirs, I had to go and request a:
Certificate of bank balance from the day of death.
Submit all the documentation requested by the bank
They were lost or I don't know what happened and we requested said document again.
In the end, they gave us a bank statement from before he passed away.
We go to the notary and he tells us that it is not what is requested.
We return to the bank, they doubt that it is them, that it is rare that they have made a mistake in this case, in addition, A LORD HAS ALWAYS ATTENDED US WHO IS AT THE ENTRANCE
And now they tell us that since I am not a client (even though I am an heiress with proven documents) I find that they tell me that they cannot provide me with said certificate because I am not a client.
From here I am going to the bank of Spain, to complain about this case, they gave me the account movements of my relative and now they do not give me a document that they have the obligation to provide me
And they tell me that I have to request it through an Internet page, after having to go to this bank 4 times, because of their poor management

They contradict themselves, bad management, doubting us, then yes, that we sounded familiar, (when we have told him several times, that we had only spoken to him) gestures out of place
doubting a Notary
Anyway, if you have a family member in this branch and you are not a customer, I hope this doesn't happen to you too
We'll see, when we have to get the money

I have saved the account statement that they gave me without being a customer

My experience is based on the care of Verónica Luchena in Ciudad Real. He is a charming, attentive person who listens to you and answers all your questions. She is a 10 as a manager!!!

Horrible management of this bank.
Before there were 7 ATMs scattered around Ciudad Real, and now there are only two left, one on C/Mata and another on C/General Aguilera.
On the street it kills her every three days, one is damaged, and on General Aguilera street it is impossible to park, because it is in a central and pedestrian area...
Can you explain where you have to withdraw money if you belong to this bank?

For many months it has been impossible to withdraw money from the ATM. When it is not turned off, you cannot withdraw money. You approach only for this and you have to stay without taking out

Employees with correct, cordial and pleasant treatment. Quite the contrary on the part of the Director of this office 2864 BBVA in C/.Mata 39, who should treat all clients as PEOPLE, regardless of the figures they have in their accounts.

Terrible customer service. Despite having the office with more than 10 people waiting, the director did nothing to help speed up the process and they only had one operational window.

What was missing, you called your bank and a voiceover also popped up. Where has human contact gone? What happens with clients who are older and do not understand new technologies? Hire people, if you need personnel, because banks only add profits. DISAPPOINTED.

My experience has been peculiar, and I went to exchange dollars for euros a minimum amount, my foreign wife with a tourist visa at the moment, to exchange currencies they required a residence permit and NIE to open an account and exchange 1700 dollars,
Like doing a favor when they take their commission for the change, an inelegant treatment towards a possible client, coming to talk about money laundering, without knowing the origin of the money. And putting the people in front of them in between.
Which leads us to think that a citizen of the USA comes on vacation and has to reside in Spain as an obligation to buy euros in a Spanish bank, unthinkable in any country in the world and speaking of such a ridiculous amount.
When in customs up to 10,000 dollars can pass without being declared according to the treasury, how do they change it?
Inappropriate treatment and with demands that are a little outside the regulations of the Spanish treasury itself.
Inadvisable branch and unprofessional treatment considering the entity that it is in Spain.
The obligation to have a bank account to buy euros I see even as illegal, it would be necessary to see it in the regulations, even so, a quite inappropriate treatment.

I have just received the most inhuman and degrading treatment I have ever suffered, the supposed "director" of the office has expelled me from there, apparently, for not having time to explain a series of doubts to a person with a mental disability.
Said "lady" with a classist and exclusive tone has limited herself to laughing in my face.
I beg the competent authority of BBVA to remove this disastrous "worker" from her position. Violating the weak and the different is terrible, I hope no one ever has to go through this situation.

In this Arroyo del Moro branch, they are very unpleasant to deal with. You do not receive help from them if you have any questions, we all do not have knowledge of applications.
After waiting for my turn, they tell me that I have to do that and to step aside. Despicable.

Of course, my personal advisor is great, she always solves everything I need, she is very competent. I got a good price for my mortgage. I only regret that there are no afternoon hours for customer service.

Very bad experience on the part of the manager that I had, she doesn't give a solution to anything as a Client, I make an appointment, she doesn't give me an appointment and she says she's going to call me and 3 weeks go by and she doesn't call me to make matters worse because I'm a foreigner she tells me. a reckless disrespectful woman who served me almost in the middle of the corridor, she does not know about empathy

I have had several problems with BBVA, one was that it took more than two months to send me the card and every time I went the cashier told me that she would ask for it again, but in a very bad manner and very rude.
Today I asked a question again and the same lady as before helped me. I didn't leave because I wanted to resolve the question but with very bad manners and a huge lack of respect for me.
I am satisfied with BBVA but with the employee they have at the branch checkout I don't feel like going back to the office and I am considering changing banks.
Because electronic errors can be made, but for them to disrespect their clients in this way gives a lot to be desired. First of all respect.

A shame the treatment received by the worker who was in the box (replacement of her partner who was on leave). Lack of respect and education on his part after being there for 30 minutes waiting. He doesn't even want to apologize.
I hope this person's attitude towards customers will change. Because if I had been able to at that very moment I would have changed my account to another bank.
disastrous service

I show up this morning for the second time to collect my payroll and the cashier tells me to talk to my bosses that she won't let her do the procedure... and is that my bosses fault? That's his fault, he doesn't even know how to do his job well. I went to another office with no problem. I will never go to this office again in my life. What difference is there between nails and others and this one is terrible. I give it one star because I can't give it less.

B&A Abogados y Asesores Tributarios

B&A give impeccable service. Both Mr. Carlos Blanco and his entire team respond to the client's needs very quickly and in a super professional manner. They have been managing our affairs for just over two years and we are very satisfied.

It is a pleasure to work with them, in my case the treatment with Carlos and Julio is unbeatable. Every time you need them they are always available in addition to doing an impeccable job. 100% recommended!

Delighted with the advice from the office, especially with Julio my advisor, they review all my invoices one by one, by changing advice I have gained peace of mind, and thanks to the financial aid requested my income is much better. They also informed me and processed my paternity leave. 100x100 recommended.

Blanco & Asociados is a team that you can always count on, providing effective solutions to the jobs assigned, with a closeness in treatment that inspires confidence, which is very reassuring. Without a doubt, I will continue counting on them...

They are very helpful, efficient, diligent and trustworthy. They advise and help you in any type of case. For my part, it has been a great choice to have the support of these professionals.

A shame, yesterday the card was left at the ATM, I personally went to pick it up first thing in the morning today and they told me that they hadn't picked it up yet that it should come to me later, as work I asked if they could pick it up with my ID and they told me yes. They have come to pick her up with my ID and they have told her in the middle of tomorrow to come back later, when she arrived later they have not given her the card and they have summoned me at 3:00 p.m. When I arrived I wanted to put a claim sheet and speaking to me with a cocky attitude they told me that it is not time to put it back tomorrow. All this waiting for the corresponding queues to collect the card. On top of that, because I could not enter yesterday, they have charged me 30 euros as a surcharge for non-payment.

A shame that there are people unemployed, while they are there charging for touching their noses. You go to the office and in addition to treating you with smugness and contempt, they do everything possible not to help you, they encourage you to do everything from the app or by phone, which you can call for hours and no one will ever pick up!

I talk to the director to file a complaint and she denies it. All because the ATM swallowed my money and no one knows where it is. I have waited more than a week to get my money back. In the end I had to make the claim over the phone.

The ATMs usually swallow the money once a month, and the disastrous customer service, very bad experience.

You can spend days calling and they don't pick up the phone, I don't understand the zero telephone service at this branch

Martínez-Echevarría Abogados

Subject: Revolving cards
Lawyer: Aurora Jiménez Fernández

Beyond the success of the orders, I would highlight their professionalism and excellent treatment.

We would trust you a thousand times more.

Good afternoon, we are Juan Antonio and Lola. Our experience with this firm is unbeatable, specifically with the lawyer who handled our lawsuit, Aurora Jiménez Fernández. His professionalism, his humanity and dedication make his profession an art. It conveys security, tranquility and that helps enormously when facing a trial. Without a doubt she is and will always be our lawyer. Thank you for being who you are and for being there at all times.

I am very satisfied with the work carried out by the office. Both Gloria Montaño and Aurora Jiménez are excellent professionals.

One of lime and another of sand. A while ago I claimed the floor clause with them and the treatment was excellent. There was an economic interest. I recently asked them by email and by phone a question about a recent ruling on Cajasur. In neither case have I received a response, which would have been the minimum. And when there is no (economic) interest, interest is lost.

2 and a half years ago we went to this law firm to solve a matter that, in principle, was very simple. Today, January 17, 2020, the case is still open and not only that, but 6 months ago they changed our lawyer without warning. We have been chasing the new lawyer for 6 months and she has only met us once, promising us that, in a week, she would finish the rest of the case. We have paid 3000 euros plus VAT to this office and after this wasted time (and money), we have decided to take our case. I hope these scammers run out of money soon and that no one else ends up like us.
Of course, apart from this review, you will take your corresponding complaint form.
I don't give them 0 stars because I can't, otherwise I would.

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