Banco BBVA

It's also very slow that they pass on people without a shift, incompetent employees who don't even do their job because if you ask something they send you to solve it instead of solving it, it's a shame that even when managing your money they are so incompetent

Unfortunately it is the branch that is closest to me, and I say unfortunately because the staff leaves a lot to be desired, the cashier who helped me make a payment at the window, with his face that he does not get paid enough to serve us as customers , but well... be careful there

Too slow. More than 2 hours waiting to be attended to and I just went to waste my time.

Terrible service, the worst bank and the worst customer service.

Excellent service especially the cashiers

It is the branch with the most inept, they cannot update data and their response is "we will make you another account" for me it would be super easy then to disappear and not pay but that is why I want my data to be updated, I cannot believe the level that is managed, It is disastrous, it is super slow, there is always an ATM that does not work and the service is not adequate

Bad service 3rd visit and their executives only try to delay everything they could tell me on the first visit and until today they give me an email where I have to send the documents when days before they told me to bring them, we send them

I felt ignored, they made me open my account on my own through the app, I was frustrated because I had many doubts and they no longer attended to me because they were serving more people, in no bank did I feel like I did yesterday at the BBVA banvomer center Tonalá

ATM / CASHIER BANCOMER SUC INDUSTRIAL ALAMO

It is a well-located branch with parking and plenty of ATMs.
The attention from the entrance is very good and the attitude of the cashiers is excellent.

Friendly attention, a little slow because it is on Friday

Terrible service, everyone has an unfriendly face all the time. The employees spend their time flirting instead of paying attention to the fact that they are not supposed to have romances?

Bad service, I waited more than an hour and they told me they couldn't help me, I went to another branch in Plaza Patria and they resolved me in 15 minutes

BBVA Bancomer South Plaza

Terrible service, neither the executives nor the manager, their specialty is making a bad face and their horrible way of serving, it seems that they are always bad, they should look for people who like to work, not people who come to do getas and treat you badly as if they were giving you a Please, when in reality we are a customer, not everything is bad. Congratulations to the kids at the entrance and cashiers at the counter. If they get the 5 stars, I hope they do something in this branch. Unfortunately it is my branch and I have to come many times a month.

The truth is that I was surprised by the patience of the young man when serving me, very attentive and pleasant. He was in no hurry and explained in detail.

The worst service in terms of waiting times to check out and in matters of fraud with your credit cards, do not expect them to resolve your unacknowledged charges. The same employees take your confidential information to generate these frauds.

Now I understand why they have such a low score. The very bureaucratic executives make you go to other branches. They supposedly marked me and told me to go to the nearest branch and Plaza Sur was the right one. They didn't want to help me. They don't like doing their job. She was a woman. who treated me, what a bad and terrible experience

Terrible service from the manager there. Zero willingness to help or offer solutions and in addition to saying that I cannot withdraw my money in any way

Today, because it was mid-afternoon on a Wednesday, the ATMs were not so full at the BBVA del Álamo on the road to Chapala. It is noteworthy that the bank itself promotes the use of ATMs, I imagine it is to save employees' salaries, but it is incredible that the ATMs do not receive coins and that the client has to carry bills and many of these bills they do not want. receive even if they are in good condition. There are ATMs that, in order to ensure that the numbers that the user is typing cannot be seen, nor can the user himself see what he is typing. I wish they could fix that keyboard protector and make it more practical.

I want to congratulate the staff of this bank, especially Ms. Arcelia, who opened a Link Card for us for a scholarship that my son won from BBVA, after having gone to three branches and having been denied showing unpleasant customer service, we arrived at this branch in which Arcelia behaved up to the mark. giving us a solution and very good treatment. BBVA must replicate this talent and humanism that Arcelia showed throughout its staff. Greetings!

I want to give great recognition to this work team for their attention and especially to the executive Arcelia, who helped us in a Link Card process for my son's scholarship from BBVA. After having gone to two other branches in which they treated us badly and without giving us a solution, we met this angel (Arcelia) who behaved up to the task, giving us a solution.

For me, the best bank, it has the best application of all and nothing additional to ask for in service.

In general I can say that the branch is clean and attentive, I have not had to wait too long for attention.

I was waiting in line for more than an hour, when my turn came they told me that they couldn't help me because my procedure was only done from Monday to Friday (it's Saturday) and so I went to another branch (Plaza Patria) and in 10 minutes I They solved my problem... I don't know if it was ignorance or they just didn't want to help me but that is very bad branch service

The staff is very friendly, the place is always clean. There are places where you can wait for your family member outside, whether sitting on buckets or food establishments. The difficulty is finding a place to park outside or near the bank.

Terrible service from the staff.
I was not given the information I needed or the attention... Staff only commented that the lady was eating for approximately 2 hours waiting, then I filed a complaint in a letter to go to another branch.

It is incredible how little interest they give to their workers, a training course in customer service, in knowing how to guide and advise, they would not like it at all, terrible service, only because they do not give the option of giving any star That's why I put one, but really as an institution and they as their representatives should give it due seriousness, (Especially the advisor Patricia) as soon as I can I will unsubscribe from there or completely change branch to one where at except the staff, they truly treat you with the supposed professionalism that must be given.

The attention of the employees at this branch is terrible, they want you to do everything at their ATMs, but if you don't want to because you simply don't like it and you feel more COMFORTABLE doing it at the counter they tell you that you can't, OF COURSE YOU CAN! So why do they put employees at the window? Better to just put in cashiers and fire the cashiers because the ATMs already do their job and they don't want to do theirs.

The worst thing about here is the practices you deposit and the money is never reflected in your account, you file a report and you have to wait 7 days for a resolution and meanwhile your money flies into nothing.

I had a problem with the retention of the card and the portability change, the guy they have from the start, helps but very reluctantly, when I asked him for help, he told me to do this and that and he left. If one asks for help, it is to sometimes carry out the process that you do not know what is going on in the steps.
In the end I had to go to another branch, especially the one in Tlaquepaque, which in less than 15 minutes was resolved by a customer service guy.

They have bad service here, also while I was there it smelled bad, more cleaning is needed in the area.

Bad service from the person who delivers the tokens. After a line of more than 30 people for the teller and a line of 10 people at the branch, he comments that at bank tellers the tellers cannot receive payment for a driver's license endorsement ($817 pesos) because since it is not an amount high they cannot do it, since the cashiers only receive payments of 25,000 pesos upwards. Something absurd, so where are deposits less than that amount she said made?

Very bad service. I had to wait more than an hour to be attended to. Why am I not a customer? This happened today, I arrived at 10:15 and they helped me at 11:20.

I recommend that you come with an appointment because when you come to take a number at the entrance they do not respect it and only people pass by and pass by and under the pretext that they have an appointment.... More than 30 minis waiting

The treatment of the advisor at the entrance was unfortunate, I went to have a database update done and he didn't let me do it because it wasn't time to do the update. Terrible service.

Although there are probably hundreds of English speaking clients, not one person in the bank speaks English.  Service is not a word they understand.  One lines up to speak to a person at the door.  Line up to talk to someone.  Line up for the teller and even line up for the ATM.  When one has to line up for all three….over a period of two and a half hours…it is a nightmare.  I have banked in many different places and this is by far the very worst bank I have dealt with.  The staff are not even friendly.

Foreigners, do not use this bank. It charges a large transaction fee (174 pesos) and automatically gives you a horrible exchange rate (markup 7.4%), it doesn’t give the option to decline it. Worse bank in Mexico for foreigners.

One of the few ATMs in the area where you can get 10,000 pesos at a time, albeit with a hefty 80+ peso fee.

The atmosphere is good they treat the customers well they are nice good service

The best bank simply extraordinary waoooo

Worst Service from the bank and their respective customer care  service. Employees in the bank doesn't know where they can change address for the account.

I have gone to bank twice and 2nd time they have mentioned that address change has to be performed by calling customer care but when I have called customer care they are also not very informative and said it has to be done in the bank

They find some reason to avoid opening a bank accounts for Expats. Poor customer experience.  Reasons are very bad like system slow, come before noon or come before 3 o clok.

A bank should have proper process in place and should know to value the customer.

It's a disappointment totally

Not a good place to visit for expats or foreign national to open accounts. They will find some or the other reasons to not let you open account in short duration. Please value the customers well, only advise for now.

This place went through so many remodelations that it was impossible to be in there without coffing or feeling overwhelmed by the dust

I live in the building above the bank. It has an alarm that sounds every 5 minutes every day at all hours. Do something to correct it or I will take steps to silence the alarm. We have already spoken to staff and clearly they have done nothing.

The service is good, they always answer all your questions and are very attentive. When you go to the branch there are few people at the desks so the waiting time can be a little long. There are almost no people at the windows and the waiting time is short. At the entrance there are three pilots and two cashiers so they do everything very well and the waiting time is short.

Good afternoon, in more than 20 years I had received very good service in this branch until today, June 5, 2023, when I attended to dispel my doubts, I was attended in a very bad way by C. Yuridian Elizet Simón Juarez, I feel Very disappointed, wanting to cancel all my accounts if something is not done about it, I have no complaints about the others. Thank you

They are always attentive and friendly, even if they have a lot of people waiting, they don't leave aside tact.

Good Banking Institution.

With great financing and loan programs.

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