Banco BBVA

They don't have good customer service, they are all very lazy and useless. Very pedantic to serve you.

It is necessary that they implement exclusive parking for customers

They have always treated me very well at this branch, they just renewed the ATMs and everything is excellent

The ATM has stolen from me twice and no one has given me a solution nor have they returned my money, I don't even know which line to report to, the ATM manager simply says that the surpluses are sent to Mexico and they don't even give you the videos so that See that if the money is deposited, that bank and the ATM are rubbish. YOU BETTER PAY AT THE COUNTER OR CHANGE BANKS IF YOU DON'T WANT TO BE ROBBED.

A very strange bank, its ATMs do not accept deposits with decimals in zeros because they add the decimals they want. What politics, according to the cashiers.
They should put on their pages that you must use the ATMs to make deposits with decimals in zeros because at the counter we do what we want

Very bad service, one is lined up and people pass by and the ladies at the bank don't say anything, they take a long time, there are 4 windows and they only use 2, very bad

The attention from the person who must give order is terrible, you take turns to be served but the manager passes on to only acquaintances valuing her mother if you come first before her acquaintances that is fatal

All the ATMs were out of service for a while but it was for the better now they are updated.

Very good service from the cashiers..... In case you do not know how to use a cashier, they explain to you in the most attentive and polite way..... They give you specifications how to take your turn

The only time I went since I needed to withdraw a large amount of cash and they had told me that there was something there just to avoid having so much risk. But they took me a long time and they didn't want to give me the money. The executive went behind the boxes and took out her cell phone and started calling with someone. When I asked who he was talking to since I was suspicious, he told me that he was with the manager to give me the money. The strangest thing is that the manager was at his desk a few steps away and he was serving a client. I demanded that he give me the money at that moment or he would call a patrol and he agreed to give me the money. The good thing is that I was with more people who were waiting for me outside. I believe that the bank employees are the cause of so much theft from customers. Just be careful if you go to this branch.

Miss jane very friendly at tills and helpful...atms fast
I wish all your staff were like this...

It is a very clean branch, with multiple ATMs to withdraw cash and pay for services. The time I went they served me very quickly, there were hardly any people :)

ATMs always work well, it gives me confidence to go now that they put a table so that the movements we make cannot be seen

Too much waiting time, more than an hour standing in line and during that time not a single person passed by with an executive. Terrible service, they have not resolved me online, by phone, at an ATM, or directly at the bank.

This is definitely the branch where they have served me best, since they renewed the ATMs and implemented the practice, there they explained to me very well how to make deposits and payments without having to enter the cashier area.
Also inside the waiting room, it is very appreciated that they have many benches available and air conditioning. Also when I have had problems with my fingerprint due to problems with my skin, they have helped me right there. They have also supported me when requesting to withdraw money from the cash register area in coins. And the staff has been very friendly every time I've been, whether there are a lot of people or a few.

All good, few people and quick service, just someone can tell the cashiers that we people are not to blame for their bitterness, and even more so to the elderly people who do not understand the processes well, have dinner there Bran for the dawn happy hahaha

Bad branch of a bad bank. The ATMs always fail, the attention is impolite and arrogant. Only the "comes-comes" from the parking lot is saved, who always attends to people with speed and good humor.

I have hardly ever been late, neither in the ATM area nor in the cashier area inside the branch

Terrible service and super slow, no one can tell you how long an executive will serve you or they are having breakfast or there is no way to know how many hours you are going to spend waiting for someone to serve you.

Furthermore, they don't even respect the turns, they pass to whoever they want.

HORRIBLE SERVICE!! Yesterday my sister came to raise the level of the savings account since it is capped at $20,000 per month, the executive who assisted her flatly assured her that YES or YES it was MANDATORY to take out insurance for this procedure (whether it was life, car, etc.) supposedly to justify why he wanted to increase the limit of his deposits since they prevented “money laundering” (OBVIOUSLY THE RELATIONSHIP BETWEEN INSURANCE AND THE PREVENTION OF MONEY LAUNDERING DOES NOT SEEM COHERENT TO ME) by denying him the service. which is free and without these types of conditions, she left the branch to call the BBVA line to ask if the insurance thing was true... the answer was NO.

When trying to enter the branch with the same executive, the person assigned to the entrance told him that he was not going to allow him access because they had already explained that it was not possible if he did not hire something additional "DUE TO BBVA REGULATIONS" To which my sister He asked the person at the entrance for the executive's number and their names to report them through the BBVA line, to which the Executive rudely replied that he did not have to give that information.

It is REPREHENSIBLE as "executives" who, although they have the pressure to cover quotas, also receive a Base Salary that obviously corresponds to customer service, try to place their financial products based on lies and in a mandatory manner.

I say, if in the end their only job or function is to sell, better make them commission agents without a base salary. Because as long as this continues to happen, the users of these services will continue to look for other options with the competition.

Both cards expired, debit and credit. I cancel them and request a replacement... At the moment I don't have my INE so I brought my professional ID. But for the bank the only valid thing is the INE, neither ID nor passport or anything. Otherwise they will send you to an agent and it is an odyssey of several days and many hours to get at least one card replaced... Terrible... Please recommend another bank...

An incredible waste of time to be in this branch (and in any other of this same bank), the 2 individuals (a girl and a boy) who receive you SUPER LOUD, if you do not hire what they offer you they will spoil you.
I accompanied my father to open an account, they asked us for his INE and according to them "my father already had an account" and in order to open the one we needed, the supposed "active" account had to be canceled, after all, said active account was in the name of another person who for NOTHING coincided with my father's name 😒, behold the incompetence of both.
And the attention from the executives.............terrible 😠.

The treatment of the executives is not the best... additionally the system fails and they do not have service and/or they do not want to print account statements

I had a complication with the cancellation of the portability in BBVA, I went to other branches but in the others they did not give me an answer and they made me go round and round, here they did take a long time to attend to me since the girls that are there flirt and chatter with the handsome vatos, which is wrong, because they must serve the client quickly and efficiently. After the girl finished chatting with the guy, another guy decided to take care of me, he very kindly and quickly took care of my problem and it was solved. Thanks to him, that he continues his good treatment and efficiency.

The girls are pretty but they should get the vibe that they are going to work, not to be a fashionista and neither are there dating apps like tinder for that. In addition, their lack of training is noticeable because they told me that it was not possible and their colleague resolved it shortly, they must attend the training point.

I don't know how the shift system works but there were executives alone and dozens of people waiting to be served. Apparently a business account has no preference, parian branch unfortunately I think it has always been like this...

BBVA has been a bank that gave me many opportunities, in loans and credit cards, of which I recommend that you always read the small print and the insurance they offer, since they take advantage of people's needs and you end up signing.

I had a very bad experience. 1st was lack of control on the part of cashiers. There was no one to take turns. And to make matters worse, they tried to cash a check without my authorization, I have the check physically and they cashed it on a day when I did not go to their branch. Besides, they take your tickets. Very bad service.

Accessible ATMs

and express service

Congratulations

Open 24 hours a day.

👍🏻👍🏻👍🏻👍🏻

Be very careful with the tied and conditional sales of insurance in that branch of Gonzalez Gallo 2111!!!, the executive Bernardo Alvarez made us a tied sale of the "safe goal" saying that it was FORCED to take out insurance with them to be able to open the account and being able to deposit more than 3000 UDI, that is prohibited by law and they take advantage of people! In my case, I do not reside in Mexico and I did not know the law when I accompanied my 80-year-old mother to open a simple account to receive her pension and the executive Bernardo Alvarez, twisting his words, forced us to hire him and gave us no other option, now in the claim stage he says that "we signed and agreed" when that is the strategy they always use to remove responsibility, the fact The thing is that the executive Bernardo Alvarez lied to us and forced us to hire safe meta when it was NOT necessary. Be very careful with that person and branch!!!

They were very friendly and professional, I had my card blocked, I visited many branches and none of them gave me a solution until I got to the branch, in less than 30 minutes my problem was solved

I came to pick up a card because it is the bank that touches me and after waiting and queuing for a long time at the time they attended me it turns out that there is no card, it is worth mentioning that the person who attended me did not look very suitable and I asked him why he wasn't there or what had happened and he said he didn't know why. I told him who I could talk to so that he could resolve me and he stayed looking at the horizon to see who he was giving the ball to. The thing that took time and nobody gave me a solution.🤷

I had the experience of contracting several insurance policies in this branch for the work units, we had an accident and the adjuster did not make the policy valid because the manager who is at this moment did not generate them well for the line we were in. We took the time to give us a response within 3 days, and more than a week has passed without a solution. I went personally and sent us to another person to assist us, who also did not solve us and suggested that we cancel the policies and that is what we will do.

Camarena Automotriz de Occidente 8 de Julio

I agree with the previous comment about their good treatment and attention at the beginning when wanting to purchase a unit and giving an advance changes everything
0 attention, they leave you on notice, they take so long to give you a response and it's a date that they don't tell me when to sign the contract or give the unit
They have no idea what they have in stock because they tell you a color later, they change it and in the end the one they have in stock will be
It seems that they do not want to sell and for those who are considering buying here, look for another option because if you want to wait, begging for information with personnel who are not trained or informed and who only give delays and excuses is the right place, because it seems that they you are asking for free
They don't have anything good for me to put here for people to notice before coming to the facility and coming across this.

Good service, the executive with a professional and proactive attitude

BBVA Bancomer Plaza Arboledas

All ATMs work and the service at the window is excellent 🥰

It has improved. A few years ago your service was very slow

Excellent, decent treatment, quick solutions

Although there is some apathy for the girl at the entrance, they have several ATMs where services can be provided.

Very bad experience, their hours are supposed to open on Saturdays from 9 am to 2:30 pm, my time is limited and I can't come during the week, I think they should update their hours to avoid passing on bad experiences to their customers. Around 7 people have already arrived and they also need to do a procedure but it is not possible.

This branch is closed on Saturdays when it says that if it will be open, it is only a waste of time

Terrible attention from all the staff, in addition to being very slow to assist you, I recommend this bank less and less.

The schedule is incorrect. They don't open on Saturdays.

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