Banco BBVA

I had a problem with the retention of the card and the portability change, the guy they have from the start, helps but very reluctantly, when I asked him for help, he told me to do this and that and he left. If one asks for help, it is to sometimes carry out the process that you do not know what is going on in the steps. In the end I had to go to another branch, especially the one in Tlaquepaque, which in less than 15 minutes was resolved by a customer service guy. They have bad service here, also while I was there it smelled bad, more cleaning is needed in the area.

Bad service from the person who delivers the tokens. After a line of more than 30 people for the teller and a line of 10 people at the branch, he comments that at bank tellers the tellers cannot receive payment for a driver's license endorsement ($817 pesos) because since it is not an amount high they cannot do it, since the cashiers only receive payments of 25,000 pesos upwards. Something absurd, so where are deposits less than that amount she said made?

Very bad service. I had to wait more than an hour to be attended to. Why am I not a customer? This happened today, I arrived at 10:15 and they helped me at 11:20.

I recommend that you come with an appointment because when you come to take a number at the entrance they do not respect it and only people pass by and pass by and under the pretext that they have an appointment.... More than 30 minis waiting

The treatment of the advisor at the entrance was unfortunate, I went to have a database update done and he didn't let me do it because it wasn't time to do the update. Terrible service.