Banco BBVA

I tried taking out $100 and they wanted to charge me $75 in fees lol do not go here.

Clean bank, in all its areas, good service and kindness on the part of its executives, the currencies do change at the published price 💱. In addition to that, they have enough ATMs, all working 🏧. Note that they do work on SATURDAYS.

Beware of the "Account Executives" at this branch, especially a fat dark-haired man with glasses. Gives incorrect information, lies during the account opening process by adding mandatory services with made-up information. He will get you into unnecessary trouble, avoid being attended to by him. These types of advisors will do anything to take extra weight into their pockets, regardless of compromising your assets.

I went to the Sanjose del Cabo branch, where my problem was that I wanted to update my information to receive more deposits, however they told me that I only had two options: a savings fund or a payment of approximately 500 pesos, and they told me that these two options only bbva gave me, I accepted the 500 option as long as I could receive my salary, and well, after months, I had a problem with a charge, I called the bbva line and they asked me if I had a loan or insurance to which I answered that only a commission to be able to receive more deposits, however, they told me that it is a free screen and they should not force me or give me these two options, the fact is that the advisor lied to me and made me take out insurance without telling me, (I think that he did it since they obviously receive commissions) and I paying a month for a service that was supposed to be free, I canceled the insurance, but I want to say this so they don't get fooled IT WAS IN THE CENTER BRANCH THE ADVISOR HAS GLASSES, HE IS BROWN, HE IT WAS THE ONE WHO LIED TO ME!! Surely he has done it with more people,...

Apart from the long wait times and level of incompetence that you can normally expect from any banking establishment, here the branch is also closed during what should be business hours.

Here in San José I think there is only one other branch so there aren't many options and that's why they can do whatever they want.

Terrible service. I went because I want to change banks on the business account because I don't like the other one since it fails a lot, so I asked to speak with an executive to give me information but they only gave me a sheet with requirements to send documents by mail and when I asked For the information, the girl at the entrance only said that we should send the requirements and then we would review how it works, an executive didn't even face me 🙄 Do you think that's how I'll put my money with them? With this lack of anticipation NEVER!

I do not recommend doing procedures in the internship, twice he swallowed my card and once he kept my money, I complained through the call line giving information about the ticket that the internship threw at me and they did not return my money because apparently it had not happened according to whether system.

I asked the lady at the reception to advise me on how to make a payment and she replied, just do it, it's easy, there she says like, practically, Roge told me from a distance and left... I couldn't make my payment, what a disappointment, I always speak well of this bank, I went to Santander to pay

Bad service from the ladies who are customer service, they cannot give you an explanation or solution and they still make you wait 1 hour for them to tell you at the end that nothing can be done, and you have to go to another bank to get it. Can you explain or give a solution?

Do not deposit in the internships!!!
The machine retains your money, you call their line and they give you a bunch of nonsense so as not to take responsibility, and the response time for clarification can vary from 8 to 90 days.
So your money was worth it and they are not responsible...

I really like BBVA bank but the Paseo Querétaro branch is not very efficient. It's one of the slowest I've ever been to. A great advantage in this and in all of BBVA are the digital shifts.

Excellent service, I understand that it has a very large influx since it covers a large part of the city and we all want to be given priority; However, the use of the app or the electronic tools they offer can speed up care.

Very busy, but it is understandable because of the area, but the executives do everything possible to serve all the people who arrive, and always have a good attitude

Inefficient and slow executives spend their time talking and on the cell phone, I stayed waiting for 1 hour for two people to be served and when it was finally my turn they passed on to other people who did not have an appointment and who, according to what they were already doing, were in the process, when in that whole hour I saw them, it is the worst branch in all the years I have been

I give it one star because it can't be less.

The huge waiting line, the super slow executives, looking at their cell phone between shifts, there are shifts that are super late, I had to wait an hour and a quarter to finish leaving because people kept arriving who passed before me and they were even closing Branch office. I see that many people complain about its inefficiency and it is a shame that they did not see the opinions before going, I hope that there are people who do take that precaution so that they save their courage and valuable time.

It is unfortunate that now this branch makes BBVA see that it was an excellent bank LIKE A POPULAR BANK AND NOTHING PROFESSIONAL, to begin with terrible service, everyone with their angry faces, terrible attention and they talk to you annoyingly, the director very little respectable, with terrible language Not at all helpful and very despotic for such a large company, it is truly regrettable how Bbva changed service, treatment of clients and staff with zero training in the execution of problems and treatment of the cte, it was my main bank for 11 years but with this experience Unfortunately, I will not hesitate first to complain and let the company find out how they manage this branch and because of these people many people are losing, and second I will change banks. It's really unfortunate, I also asked for the branch number to complain on the line and the cynics gave me the number of another branch, the good thing is that the ticket includes the branch number for my complaint.

It is very ugly that the flannel companies charge you for parking, this is the 3rd time they have told me things for not giving them money, and they want to force me into the handicapped box 😡

In particular, the guard made me feel very uncomfortable, with his cell phone, I come to get my application fixed and the guy comes out with his blowjobs, by order of the director, he calls me a client and tells me to get out, it was the final straw. That broke the camel's back, I fail this bank, what a unique experience? Now I see why, what a fucking ugly experience I had, that they don't have a good implementation of their security and that customers see them as thieves who don't suck. I REPROVED THE DIRECTOR OF THIS BRANCH, seriously thinking about changing payrolls and removing them from this bank.

Their ATMs are deplorable, some don't even work, and their customer service is the same or worse, and the executives don't expedite anything

Bad attention. More than an hour and a half to serve 6 people, and they give priority to those who are going to process credits or accounts and to customers who already have an account and require attention to questions. They leave you until last. These banks never change

Good treatment, the executives are very friendly and it has several cashiers, they have good fluency.

Unfortunately the service is very slow. The checkout area is SLOW.
Executives serve slowly.
They offer many banking products.
ATMs regularly fail.

Too many people all the time, the shift says it takes 15 minutes to serve you but it can be up to an hour or more. The cashiers are slow and so are the executives. If you can go to another branch, do so.

BBVA BANCOMER CHEDRAUI PAUL

One of the worst experiences.
The waiting time was excessive, I'm not sure about the shift system within the bank. But there were other users who arrived a long time after me and were attended to.
I had to leave the branch for work reasons after 2 and a half hours without attention.
This, coupled with the fact that the branch does not have security, there were people other than the users who came in to ask for voluntary money; that due to the nature of the establishment caused discomfort and insecurity among users.
This branch is not recommended at all.

Your practices without change 2 and one without service, 15 min wait although there are no customers to go to the box to be able to deposit me

Their practices are rubbish, one of them swallowed my cash and they did not return it to me, their solution was to call the BBVA line, which I had already done, terrible service.

There aren't that many people. but take your visit calmly

Terrible help! I told them clearly that I was going to update the $$ limit on my card and they told me there was no problem and they gave me the level and at the time they made the transfer they blocked my account! Now I left unable to withdraw

BBVA Bancomer Plaza Patio Querétaro

Of all the BBVA it is the slowest, it has few ATMs and there is always a long line. It is also noticeable that they do not maintain their ATMs.

Horrible service in the ATM area both for making payments and withdrawing money, usually some are not in service

Terrible service from the woman who gives the shifts, very arrogant

Excellent branch. All the staff are super trained and quickly resolve all doubts and processes that are going to be carried out. From the door there is good organization to detect the type of procedure and direct clients to the corresponding area. I have been to this branch more than 10 times and I have always observed this trend. Congratulations!!! 100% recommended.

I do not recommend this branch, the staff is very disorganized, and I was in line for almost an hour and when I got to the door they told me that there was no system for my procedure and that the failure was general and that it was better to come back tomorrow and well, they didn't bother me. They let me enter the branch, I went to the satellite branch and in 30 minutes they resolved my procedure... I recommend the satellite branch more, the staff there gives better service and they don't make excuses not to serve you 👍

I entered at 10:15 and left at 1:45 p.m., dissatisfied with the treatment and poor service.
The executive did not respect my shift, arguing that it took me more than 2 minutes to get to her, (that's a lie, after 3 hours I was more than aware of my shift) she passed on to a client who took more than 15 minutes. minutes and then it happened to another person with whom it also took a while; After that she only half attended to me, because in the end she washed her hands of it, leaving me in a cubicle alone talking on the phone so that I could attend to my situation and continued serving more clients.
The executives serve their "clients" who arrive without a file, I don't understand what their filters are.
In short: the worst branch I have ever visited, poorly organized and with elitist executives. You need more than emotional intelligence in this place.

The service they provide both via telephone (sales advisors) and branch executives is terrible.
They were bothering us all week by phone to acquire a TDC.
Today, Friday, on the last call I decided to take it, it couldn't be done from the app and they sent me to the branch. I arrive at the branch and they took 40 minutes to assist me, I arrive with an executive and he makes me fill out applications, prepares the envelope for delivery of the card and at the end requests help from one more person to cancel the application and restart the process. From the beginning I asked if the process took too long, indicating that it didn't take long. I wasted my time and left without a card. The service they provide is terrible. I am a new customer and I would not recommend the BBVA experience. Please don't mark me for your card anymore.
A and his staff in the branch are more concerned with placing the order for tomorrow's breakfast (chicken) than with serving your customers.

I had to cancel my cards because my wallet was stolen, I went to the branch to help me get my money, they didn't give me a solution even though I had my passport, they wanted me to go and wait for them to give me my new INE. It can't be that their method is to present two IDs when they even have my fingerprints in their system. They only told me that they can't help me if I don't have two official IDs, period. They should have more empathy and change their protocols, which are honestly not consistent. I asked to speak to the manager and they told me that it was going to take a long time and that he was going to tell me the same thing. What a way to solve.

Terrible service, they give you a shift just to open a payroll account, there weren't many people, and I've been waiting for an hour and a half and there's no way for it to pass. I have 5 shifts left, then the executives look at their cell phones as if there were no clients. waiting, there should be more agility on part3 of the staff, terrible customer service

The branch is renovated, but when it comes to checking out they are super slow and in the same way with the executives although they have good treatment, the only thing is that they make people wait, the advisor we were with mentioned to another colleague of theirs that they should take out to the person they had before since he had been in the branch for 4 hours and they still did not solve him

BBVA Millenium Plaza

The location of this branch is very convenient and has enough parking. The service is generally very slow. As in other banks, they have several windows but some are not attended and you have to wait a long time. It is advisable to schedule an appointment through the application.

I think that the job of the girl at the entrance, more than pressing buttons for you... should be to be informed about the flow of operations in the branch to inform arriving customers if they are going to have to wait much longer of the time expected to be attended to by an executive. We went to get a new account and we were waiting for 40 minutes when the approximate wait time was 15 minutes. When we ask the girl, without any empathy and in a hurry, she answers that she doesn't know anything and that there is only one executive serving. Wouldn't it have been good service to the future client to tell him this before we wasted our time without any results? "Good morning. We only have one executive serving at this time so waiting times may be longer. Do you have a problem with this or would you like to come back later?" ...it would have been that simple to have an interest in providing good service.

Very slow service with executive. The checkout service is good and fast. There are only two ATMs and one deposit machine.

I was there for an hour at the bank to open an account.. And executive 3 with more forceful attention than anything.. Angry at everything she asked.. If they don't want to work better, don't go.. How do they put that kind of people attend to the public... Better the ATMs have a better attitude... Very bad... It is preferable to open an account elsewhere. make them kinder

Great facilities, but too much time is wasted in line, and if you are not a bank customer it is even worse because you have to wait triple

Their ATM froze and did not dispense 6000 pesos. They denied. Someone has this $$. I will never go back. Should be less than 1 star. Certainly there is security footage.

26.09.22 still no response from this bank. Is the employee that “balanced” the atm machine still working here?

Next step to get 6000 pesos returned Profeco.

I have issued a complaint with PROFECO

Eufonie, it has been two months and still no action on the return of my 6000 pesos

11 MONTHS AND 6000 PESOS HAVE NOT BEEN RETURNED!

There is not a single reason why there is such a long line blocking the pedestrian path. If your services are so bad that you affect public services, they must be fixed. Or open more branches.

Today, Saturday, November 19, I arrived at the bank at two in the afternoon. The lady at the door no longer allowed me entry because it was already closed. On their door the time says 2:30 pm closing time. According to this, they are undergoing renovations and that is why they no longer allowed people to continue passing through, as they had posted signs warning that they would close early.
I think that if they are going to make those types of changes, they should fix their schedules on their website. Many of us only have the opportunity to fix things at the bank on Saturday after work. And on its sign, apart from everything, it does not mention anything about the bank stopping service at 2:00 pm.

Terrible service from the ladies at the entrance, extremely rude and despotic not only with me, but also with those who came to ask them something, causing more than 10 problems themselves for not knowing how to listen.
I think Miss Karina could have better service if she is the main one who receives you at the branch

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