Banco BBVA

It is the worst branch, out of 4 windows they only use one or two... And in the ATM area there are never more than two (a practical clerk and an ATM) at the same time. IDEAL TO COME AND WASTE HALF AN HOUR EVEN IF YOU ONLY WANT TO USE A SIMPLE ATM

That branch is greatly needed... I understand that the reason is apparently due to the works on February 5, but not even the ATMs are available to users, they should keep them in operation.

I want to know if the ATMs are already in service to make minimum deposits or withdrawals. The last time I went there, that branch was closed and nothing was working, I'm talking about the month of May 2023

Well, what can I tell you, honestly for me it was super fast, I think it took me longer to think about whether or not I was going to the bank, the service was very good, and well, at least in my case, it was short.

Terrible service
They should take care of the people they serve, and especially the maintenance of their automatic tills....
What a disappointment of a bank.

Good number of ATMs and ATMs, if they serve on Saturday, the parking lot is small but in Plaza las Américas there is a lot of space

TERRIBLE ATTENTION
The executives don't know their processes, they don't know how to solve their problems, they are poorly organized and they waste a lot of time while you see how they make fools of each other because no one knows how to do things, if you need a better procedure, don't even approach them, look for another branch

Good attention but then the procedures are very slow

It used to be a good branch of this bank, although small for the downtown area on holidays, weekends and payment periods. However, it has interrupted the ATM service for two weekends in December 2021, due to remodeling, becoming an intermittent and unreliable service.

The parking area is small but has ramps for disabled access.

The ATMs are constantly sanitized as each customer vacates them.

Inside it has few windows in the cashier area, so you normally queue outside the bank.

I recommend using the ATMs at this branch only from Monday to Friday.

It is good that it is inside the plaza, quick service, there are several practices and ATMs

Terrible service, the cashier swallows the deposits and the cashier only says, well, dial from our phone and the employees of the Plaza Puerta La Victoria branch do not have the training.

Many technologies and they do not apply them. Incongruent and inconsistent some of its employees. The policies do not apply to everyone. Discrimination accordingly. I like the bank and they are regularly attentive. But exceptions are very uncomfortable.

What a shame that, being one of the most recognized banks, they are so unfriendly with customer service, out of 6 tellers only 2 working, and what to say if you are not a customer, you have to wait literally hours to cash a check... and The saddest thing is that they don't care.

The attention for a few months has been terrible, before it was because they had few windows and now it is because of the 6 windows they have they only serve two, in addition to the fact that they make you train outside and then people arrive who are going to do x procedures and they pass them without doing lines and they give them turns before those who make us train even though we are clients too, and it is not that they are VIP clients, but rather they are just people who ask if they can do x procedure and they pass them by ignoring those of us who have been there longer waiting, I have to come to this bank because it is literally next to my work and it is the closest but their attention is not like when they first opened

BBVA Banking

The branch employee did not let me pay my taxes at the window, he wanted me to go to the cashier to withdraw 30 thousand pesos and then pay them at the ATM. In all the other branches I always pay at the window, I don't know why they didn't let me in this branch. I had to go to another branch to pay them.

The worst branch of all, since I went to the ATM on April 28 of this year and ATM E065 did not give me the money for my transaction, the person who was attending did not even pay attention to me, to call by phone or until the next day, that they could no longer assist me, I called to ask for clarification and they are not responsible, therefore for me there are even THIEVES in this branch, the maintenance of the equipment belongs to the bank not to the end user and the teller DIDN'T GIVE THE MONEY . And I'm struggling to get my money back because the institution is not responsible. Just as they doubt my credibility, I doubt those who maintain the ATMs. And I request a video of my entire stay where it can be seen that I took the money from this ATM. (I made a second withdrawal and that one delivered the money correctly)

The service, the friendliness of the staff and the detailed explanation of the procedure were very fast.

Super friendly, they explain in detail, clean branch, they solved my problem.

It is located exactly in front of the Chedraui entrance, in fact you have to enter the square.
Good service in general but there are few boxes so they take some time to attend.

The BBVA bank is located in the new Chedraui Selecto, not in The Hub shopping center as Google maps marks

100% functional ATMs.
They are outside the Chedrahui.

Unfrindly - not helpful - unmotivated to find solutions for their costumers.

Terrible customer service. Up to an hour waiting for an executive to answer, and of the 4 there were, two were busy and the other two were comfortable on their cell phones. They should hire efficient people.

They are thieves in this branch since you count the money you are going to deposit more than three times to make sure that the cash, when you arrive and hand over the wads of bills, they dismantle them and start putting them into the machine, they argue that it is missing
It is practically impossible to beat them since that is why they put the money in their tray as quickly as possible to argue that they cannot show you the tray, therefore they steal the amount that they want.
Avoid coming to deposit cash at this branch as they are thieves

In general there is good service but sometimes the staff that receives you to give you an appointment is rude to people. An older man who asked if he could come in was denied entry and told to wait at the door, with chairs unoccupied inside.
How bad they treat people who pay to receive a service like this.

BBVA Bancomer

Terrible service !! More than an hour and a half to assist me and tell me that they could NOT solve the problem and that I had to return in 24 hours.. WORSE, they told me that because I was not a customer I should wait longer and see how they pass on to others even though I had much more time waiting... until they want, they serve you because you are not a customer... IT IS NOT OK for them to play like this with everyone's time, the information is not clear, the executives come and go... between shifts they are on their cell phones.. They talk to each other... they take a long time to call a new shift and then they leave or look at their cell phone for a long time. Do you really think that we don't realize the way in which they waste time and cause themselves the delay and a large amount waiting time? It's a real MOCKER! And why send emails and report on Twitter if that won't change the terrible attention and wasted time.

Very bad service, it took me more than 3 hours to be attended to and even so the executives said that it would take longer, really, what a bad service from the bank

Only one open box out of 3, and the branch is full because they are paying scholarships. Incredible that the management does not open the 3 boxes if every month is the same. When you arrive they tell you that the waiting time is approximately 1 hour.

It is accessible to come to perform banking functions, but you must keep in mind that it is a highly sought-after place.

Don't come to this branch anymore, there are only 3 boxes and a lot of people come, save 2 hours of your life

Bad attention! Under the pretext that my fingerprint could not be read, they wanted to make me process a credit card. The cashier left with my INE and my license! He returned a few minutes later to tell me that executive 2 would assist me. I did not sign or accept the credit card, but I hold them responsible if they misuse my personal information.

The people at this branch have no ethics at all, they only sell you the benefits and never tell you the cons, I canceled a savings and until the day of the return they tell me that there is a penalty, which according to what was in the contract that they never gave me

It has several deposit and payment ATMs, a bit complicated for one who is not an account holder of that institution.

Quick service, multiple tellers and a couple of practicalities make this branch a fairly fluid place with shorter waiting times than usual.

They have excellent service the times I have been, that is something that I personally like.

The commercial executive who assisted me and the person in charge of giving the shift at the entrance treated me badly, I was waiting +1 hour to be able to open an account, only for the executive to tell me that it will not be possible. When they were able to tell me from the entrance that it was not going to be possible and I would not be wasting my time.
The training of their staff is very insufficient, when I questioned them about how to open an account, they did not know how to answer me.
The truth is that I do not recommend this bank, their customer service leaves me with a lot to say.

The attention with the miss. Arlet Velázquez is excellent. I did not give 5 stars because the air conditioning does not work and it is very hot inside the bank.

The person in charge of security was somewhat rude to me on a couple of occasions, also with other people during the course in which I was trained. In 5 years it had never happened to me, it happened, the staff had always been very attentive and friendly :(

I like your new app and you can do almost everything there without visiting the overcrowded branch. What I hate is your methods of tricking people into getting their life insurance and credit cards. Agents lose their dignity and values ​​for a few pesos that they get commission. I have had to see and hear that they do it with elderly people who perhaps do not know how to read and have no idea what they are signing, they make it look like they are giving them money, they did it again yesterday with my mother, He didn't even know that they had already charged him the annuity of almost a thousand pesos for a card he didn't need and won't use. Years ago, when I went to open an account, I could only do so on the condition that I buy his stupid insurance.

Sometimes there are very few ATMs so you have to be patient

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