Hometown Ace Hardware Verrado

Purchased a propane tank couple days ago for an upcoming cookout party.  Couldn’t get it to work, ruined the evening. I’ve had issues with the rental tanks before so I thought I’d just take it back and purchase a new one, have it filled/refilled. Hometown Ace Hardware said “no refunds“, “against our policy“. I said you’ve got to be kidding - the tank doesn’t work. I would just rather buy one rather than exchange and go through this again. I wouldn’t have any kind of a hassle from Home Depot, Lowe’s, even the local gas stations, so what is the big deal here? The response I got was “we’re not trying to be those guys”  .. Wow, OK, clearly not.  They did offer to sell me a new one and fill it, check, etc . - but then they spent 40 minutes confirming this one didn’t work and then trying to “fix” it.  I told them I did not want to go this route.  So in their response below to offer to exchange tanks omits that aspect.. The response also conveniently omits the fact that they offered to sell me a new one, fill it and be on my way. They ever told me they were spending all this time in the back tinkering around with the old tank to try to get it to work. Once they did, they reneged on the original offer to just give me a new tank and let me fill/refill as I had originally requested. Look, bottom line – I bought something that didn’t work, I couldn’t use and brought it back within two days kindly asking for a refund. I just don’t think that’s ridiculous. If you read their reviews, they have a chronic problem with refunds on anything, not just propane tanks. I called Ace corporate, nothing “helpful” about this store.  Corporate listened and were very empathetic, but said local ownership determines their policy. They did add that unfortunately they’ve had issues/complaints against this store for the same reasons.  Seriously, if everything is about keeping their money, no refunds and you get screwed – why would you go here?  There’s too many other reputable businesses and vendors that won’t go out of their way play games like this. If you have a problem with anything and seeking refund or reasonable resolution, chances are you’re going to get a hassle.

As a loyal customer of Ace Hardware, I've always appreciated their wide selection of tools and home improvement products. However, my recent experience has highlighted a concerning policy that needs attention and reconsideration. During my last visit, I purchased an electronic item. Before making the decision, I inquired about the return policy, assuming the standard flexibility offered by most retailers. To my surprise, the store manager firmly stated that any electronic item purchased is a final sale. No returns are accepted under any circumstances, even if the product is unopened or defective.

This rigid policy is not only inconvenient but also unfair to customers. Electronics can be unpredictable, and the lack of a return option puts customers at a significant financial risk. It's understandable that Ace Hardware might have reasons for this policy, but as a customer, it feels unjust and discouraging. I believe in the quality of the products Ace Hardware offers, but this policy might deter potential buyers, especially when considering high-value electronic purchases.

I urge Ace Hardware to reconsider this policy. Offering at least a limited return window for electronics, or an exchange option for defective items, would greatly enhance customer trust and satisfaction. Retail is evolving, and customer-friendly policies are more important than ever. Ace Hardware has always been a go-to for many homeowners and DIY enthusiasts, and a more flexible return policy on electronics would affirm their commitment to customer satisfaction and trust.

To fellow shoppers, I recommend being extra cautious when purchasing electronics from Ace Hardware until this policy is revised. And to Ace Hardware, I sincerely hope this feedback is taken as an opportunity to improve and continue being a beloved hardware store for all.

I've spent a lot of time and money in this store. Service is good, and they have most of what I need a majority of the time.

We were very impressed with new Ace store last Spring...sales staff were friendly. I purchased a Webber Spirit II BBQ/GRILL  for my husband's birthday along with cover, tools, etc.  Was a bit disappointed that there was a charge for delivery.  My husband had difficulty getting the grill lit, but eventually was able to BBQ.  He used it ONCE before we had to leave for the summer.  Upon our return in December,  we are unable to light the BBQ.  We took the propane tank to the store to get checked to make sure it had gas (with great difficulty because we aren't youngsters any longer).  After checking the tank the ACE employee determined it did have gas...so we got it home and reinstalled the tank.  The expensive BBQ still doesn't light.  I called the store and talked to the manager to get some assistance. We have no way to haul a BBQ.  The manager said he would check with the owner "when she comes in".  He called me back and informed me that it is not their policy to have a technician come to troubleshoot the issue. My husband completed all of the troubleshooting suggestions in the Webber manual to no avail. We are at a loss as to what to do with this expensive unusable BBQ...

Friendly and helpful.  Someone always greets you as soon as you walk through the door and asks if you need any help.  They are never pushy.  Just helpful...in a good way.  Store is well organized and clean. Never have to wait long in a line when waiting to pay for items.

The Home Depot Periférico de la Juventud

This place has absolutely the worst customer service I have ever seen. If I could give it -5 stars I would. None of the employees have had any training at all. Trying to get someone to help you get something stacked up high is crazy. I waited 50 minutes for them to find someone to drive a forklift, then the forklift would not start. I tried to call the number day to see if someone could help if I went back. The woman on the phone just kept hanging up on me. I will never spend my hard earned money at a shotty place like this. Shame on you HD for not keeping this place in order!

Went to get items...no help can not answer simple question...they glues doors that were broken and selling them as new... unbelievable I miss Lowe's at least Lowe's tried...I will never go back to Home Depot Mexico...cheaper and more helpful at other local shops! The the small local shops tell you where to find items they don't have...for the same door at Home Depot I bought at my local for 30% of what it cost at home Depot

Really slow cashiers. A lot of missing price tags. Went to buy a piece of wood, paid for the cuts and there was nobody to do the job, went to get my money back and the line was really long and slow

In terms of the selection on items it is really good. However, the service is pretty horrible and it gets packed regularly.

FixIt Ace Hardware - Chastain

Purchased a  Sthil curved edger attachment from FixIt Ace Hardware.  The employees were ready to assist us in finding the attachment. Once they retrieved it for us, they made sure that we had manual and the rest of the needed tools. We were in and out pretty quickly with great service.

I visited this location on behalf of a PR firm to capture content for an upcoming campaign. As I entered the store I passed by a male employee who saw me and did not greet me, yet somehow he found me all the way in the back of the store to ask me if he could help me. A female employee on the other side of the store did greet me. I passed by atleast 4 additional employees, atleast one a manager, I was never acknowledged. I don’t shop at Ace, in fact this was my 1st and likely my last visit. I just didn’t feel welcomed.

Really frustrating experience with a coupon they sent me:  spend $100 save $20 or spend $75 and save 10. My cart comes up at $120 and I try to use the coupon. Neither will work. The cashier says it because of some charcoal in my cart but can’t tell me why. So I cancelled everything except $8 of potting mix and walked out to car and ordered everything else (grill related), and found that Amazon is actually cheaper overall…especially without the coupon.

I try to support my local businesses, because I’m a small business owner myself, but this was a terrible experience.  The cashier was so indifferent. She didn’t say sorry or try to explain or anything. She didn’t care whether I did my business with Ace, so I guess I don’t either.

Management, you should really hire and train better. This was 3/31/23 at 9:27 am.

Super polite, almost familial in their kindness. Felt like they'd known me my whole life. Only Ace in my area, in fact only STORE in my area that sells the kind of Christmas lighting I specifically need. This location could train many other retail establishments on how to treat customers. You may be too young to remember a time when you walked into a store and everyone treated you like a good friend. This Ace Hardware is that store. Love them and will always be coming back!

I wish I could give NO stars review! Contractors, tradesmen and builders beware. No friendly to our kind and way way way over price. The C.C. I was using would not chip so i asked if i could swype and NO. I ask can you manual put in and NO. The guy in the picture i included was so rude, i will never be back.

Bates Ace Hardware

Had a problem with a door that would not stay closed due to my woman's mischievous cats messing with it.

So I figured out that the strike plate needed to be adjusted but didn't know how to plug the old holes that it was screwed into... So I thought maybe just get some wood glue or putty or something.

Had someone help me find it fair enough, but then I had a guy named Randall suggest that I just put some matchsticks or some small pieces of wood in the hole and Hammer it in. So that it will be more stable wood, given that the new hole is so close to the old filled up hole.

Sure enough, that worked like a charm!
The cool thing about this is, I literally just pick up a piece of wood off the ground in the parking lot. I did not have to buy a single product from Ace.

That means that this employee was so dedicated the job(helping me), that he literally gave me an option that did not involve me buying anything in the store

Now that's some good old-fashioned, top-of-the-line customer service.

Thanks Randall!
5 stars

I love this store and the people who run it! In a day and age where internet shopping and big box stores have run the mom-and-pop establishments out of business, I am grateful for Bates. Lewis and his team are excellent. They are knowledgeable and helpful.

They also give away free BBQ on Saturday's!

The next time you need something for your house or garden, I'd encourage you to drive past Home Depot or Lowes, and head on over to Bates. Ask for Lewis. He'll meet you by the Green Egg's with a smile on his face.

A heart of service and practical know-how are two commodities that are in short supply too much the time. They can both be found in abundance at Bates!

I called this certain location because my friend lock was totally busted and Steve the cashier was amazing and pleasant not only on the phone but at the register . I also want to give Randall a should out. He was extremely amazing and came to my rescue. Great team at this location. They even have Pop corn.

What an awesome experience? I was greeted by a joyful middle age gentleman upon entering the store. He directed me to the section for what I was looking for. When I arrived in that section 2 different associates asked if I needed help. I thought I was fine, but realized by the 2nd request I needed help. Expert help & they allowed me to exit & test fit the nuts & bolts for my application before I bought them. Great staff all around! I went back for honey & will definitely patronize this store again.

Ace is no longer the place for helpful Hardware folks. Went to buy replacement battery for gate fob. Was told if they touched the fob it would be a 12 dollar fee. I asked where to find the battery I needed. I needed to use a small small Phillips head to open fob. That would be the 12 dollar fee. So let me get this straight...I pay 27% more for my Hardware needs so I can get help but now I pay 27% or more for my Hardware needs & pay extra for help. So I went to Amazon and payed 5.99  plus tax for the battery (it came w/ 2) I used my Phillips head to open the fob. Done. And I don't want to go back to the terribly grumpy folks @ Bates Ace on Howell Mill, ATL 303178

The Home Depot

By far the best Home Depot I've shopped at. Caroline in Customer Service and Coleman O'Connor absolutely deserve a promotion and a substantial raise. Businesses should seek out employees such as these and take care of them. When I first signed up for a Pro X ID account the person helping me accidentally made a typo in my email which became a horrendous disaster where I could not even make a purchase online because it wanted to verify my email first which was incorrect. I have been to at least three different Home Depots and asked probably more than eight different individuals to help me with this problem and everyone gave me the same answer that I needed to call corporate because they could not help me. Caroline and Coleman actually took the time to listen to my problem with my account and in just a few minutes they were able to correct the problem now everything is groovy. I am not sure why no one else took the time to help me but if I go back to this Home Depot and Caroline and Coleman do not have a raise I will just stop shopping here altogether. Too many businesses under value their star employees and I hope management takes this seriously.

Alfred in appliances was phenomenal, he was super knowledgeable and helped me walk through my photo. Showing me what I needed to buy to hook up the part and only sold me on what he knew I needed. He was super helpful, can’t thank him enough!

We came in to pick up a ceiling fan and a new Christmas inflatable. The one we wanted was not in the bin when a young man named Chudaun came by. He went over and beyond to find it in the store for us and we are so thankful he did. Best customer service ever in this store!!!

Received a call for a phone sale this morning. Gave the young woman the card twice and she then informed me my 50k Amex was not a valid card. When I told her I was reading off the card and it certainly was valid she hung up on me. Harris or Harrison called me back a few minutes later and ran the same card in 30 seconds. I tried to get her name but my guys didn't know as she ran away after she hung up on me. I certainly have no problem taking my business across the street to Lowe's. As a business owner that spends at least $1,000 a week at their stores I expect to be treated with the same respect that I treat them with. I've already informed all my teams to start using the Lowe's on the other side of the road. To the rude immature employee who hung up on me do the world a favor and grow up. To the manager of the store you definitely need to train and monitor your employees a whole lot better.

I usually always do enjoy shopping returns, customer service questions always have good experiences.
But today it was a horrible day and all my love since we shopping in Home Depot
So I stopped by to get paint and on the paint department. There is a representative by name Chad.
I ask if he is busy if not is he’s able to help us first he say yes and when we start walking and I asked the question regarding paint I’m trying to find and purchase and it’s usual normal question that’s not a weird question to make person gets so mad and he was such a disrespectful discriminating, mean rude person I met because way he speak back to us
I don’t think anyone is deserve to treat it that way he raise his voice. If he had the choice, he will be maybe done much more like because his body language and way he was talking that was a total unacceptable.
I don’t think those kind of people should be working with customers if they cannot control their behavior if you have any kind of hate, you shouldn’t be with customers because no one custom doesn’t matter background color outfit. No one didn’t deserve to be treating that way.
And for me was a huge disappointing because I did my deter day was three nice kind ladies who helped me with the return they usually what experience we do have or even when we shopping but what has happened today totally was  unacceptable.
I am hoping Home Depot will fire him and he will learn his lesson how to treat customers he didn’t deserve work. Such a nice store, especially having so many nice coworkers working around him he doesn’t deserve.

John's Creek Ace Hardware

The All Screen Repair is apart of ace hardware im guessing because their business card has 10875 jones bridge road.  They charged me $2700 to convert screens on porch to detachable screens and paint.  The screens are rusted…they took my panel off and did not replace it and no invoice for the work performed. Sloppy finish.  So i paid all that money for screens with rust on them.  I will be exercising my consumer rights on this!

Full disclosure, I’m a woman of color. My husband has shopped at this ace store since its opening. Customer service has always been top-notch. There is  always someone that has all the answers for all the questions regarding any project. Prices are worth paying because of the full experience, from the time you walk in to when you walk out the door. Today I walk in and was welcomed by the cashier, and he asked me if he could direct me to the product I was looking for. I explained to him what I was looking for and he directed me to the corresponding aisle where I can find the items. While I was standing in the aisle making decisions about which of the many choices of the product to buy a sales representative stopped and said “ Can I help you”? I replied “No Thank You”. He proceeds to tell me that I look “AGITATED”??? Agitated, How by standing or may be dancing or sing along to the awesome music playing? People of color are very sensitive to those kinds of comments, remarks, I know I am. Im left wondering what about me standing there constitutes as agitation? 🙁
There might be a need for some cultural, race, sensitivity training. If it wasn’t because we personally meet the owner, had a 15-20 minute conversation with him where he connected deeply with us, I would probably have second thoughts about returning or letting my husband shop there again. (which would probably brake his heart because he spends all of his allowance at this specific Ace store 😁🥰. ) Please train your sales representative on cultural and race sensitives. Thank you.

Not only do they fully stock all the hardware and tools you need, but they feature a beautiful selection of stylish, unique and lovely gifts! Jan and Richard are helpful and accommodating. They create a fun atmosphere and a great shopping experience. It's always a joy to visit their awesome store!

I had 8 frames I needed glass cut for, and this is no small task. However, Ryan made it look easy as he cut them perfectly. He was very helpful and very friendly. This is a well run Ace. Thanks Again Ryan!

Ace is the place to go if you're in Johns Creek!  Always great and friendly service!  During the pandemic, it was a great place to shop as it felt like an escape from the crazies around here that were wearing their masks alone in their cars.  I appreciate that they aren't sheep like other people on Google that have left reviews for this business.

Ace Hardware Hammonds

I needed replacement/backup keys made for my daughter’s car as she’s leaving for college in a few weeks. I called to see if they could help me and Steve said “sure.”  Went in and so many employees were helpful. Steve made me two keys and since I had brought in my own, I asked how much it would cost.  He said, “Just bring me a coffee sometime.”  I was in shock that he was so kind!  You don’t really find anyone like that anymore so it left a definite impression on me. Thank you, Steve!

went to use our birthday coupon. ot was hard to find something not on sale. they have a lot of grills and spices. they also have other non hardware items.

Wow what a great place with great people working there.  It was worth the ride for me but I'll certainly go there again.  They even gave me the military discount that my local Ace does not.

Went into store looking for 2 bags of mulch and walked out with a Weber Griddle grill.  LOL! I was looking at all of the flat top grilles and Steve asked me what I was looking for.  I told him a Weber and He had someone bring it right out.

Steve was super nice and provided excellent customer service. I will be back to this Ace hardware for sure. Thank you Steve!  Much appreciated Sir!

I don't think there is any less than one star. I have been going there for years and have spent quite a lot of money there to keep it out of the big box stores. I purchased a Stihl blower two days ago and was not impressed by the functionality of the blower and couldn't get it restarted. The "manager" of the store said that Stihl has a "no return policy" and they would consider an upgrade to a different model but, no returns. When speaking with Stihl customer support, they said that they have a 7-day complete satisfaction guarantee. I live on Lake Lanier and have spent thousands of dollars in this store... NEVER AGAIN! THEIR CUSTOMER SUPPORT IS AWFUL.

Walmart Supercenter

I called up asking if they were truck friendly because I'm a trucker. They said yes, I was only able to stay one night, which I didn't. As long as I didn't litter and picked up after myself, I was able to stay. I had to park near the garden center. Easy way in and out. The lady I spoke to was friendly and helpful. She made sure I was able to come and get a few items.

This Walmart is a small location with only one entrance  but overall. The store was ok.

Yesterday was my birthday and I went to get dinner and a cake. My son needed white tees and I was looking for some to purchase. Last time he bought the wrong size, so we opened a pack to ensure it was the right size, it was not. That being said I went to open the large hoping it would fit. I knew for a fact that it would. A associate walked up behind me and very rudely told me to not open another package. Baffled I turned around as she looked me up and down. So I set the packaging down and told her the last time we bought the wrong size and I wanted to be certain it didn't happen again. She stated that that was not her problem and that it was mine! 😳 I asked her name and she asked what mine was, I told her and asked again and she refused. I asked for a manager and she told me to go find them. Another person approached, I was told management, but she was no help either. The lady as I went to leave bc I was getting no help then blew a kiss and waved goodbye. Then a third lady approaches and I explained why I was upset and told her I didn't appreciate the disrespect of the first lady and how she was instigating the situation while standing with her arms crossed and she says, I don't see anyone doing that. What are you talking about!? 😳😡 at this point I just leave. This is actually the short version. I won't ever be going back and this is not the last time I speak on this. I will be going further with this. Something must be done about this disrespectful and unprofessional behavior. Not to mention how embarrassing it was, but in front of my son as well. This was utterly ridiculous!!!!

It's hard to find someone to help you. The parking isn't a problem except when you have people parking in front of the store waiting for someone to walk out and load vehicles. The self checkouts half the time only accept cards. They should hire more cashiers!

This place is the best they normally have plenty of parking and plenty of the carts to ride in the ladies in the pharmacy are amazing and Mr Tom can't forget him. I love everything about this store.... Except for the self check out I ALWAYS find an employee

Definitely would not recommend for pick ups. The store is in a plaza with other stores and restaurants and people at those other places take up all the pickup parking spots. Forced to either go in and get your things or try to inconveniently park in the street for them to bring it to your car. Also guest service is a mess and understaffed. Lines are always long and wrapped around that small section

First time visiting this location and it was a very decent experience. Store was reasonably clean, shelves were stocked, and overall a very good experience compared to the Walmart in Duluth. A definite recommend if you are in the area.

The Chamblee GA Walmart is my favorite - it seems to get even better as time goes on. I don't especially like self-check-out but they have upgraded the process to make it quick and easy. Employees are very helpful, when and if needed.

This is a convenient location and I really dig the underground parking that helps you stay out of the rain, but as usual Walmart staff just leaves a lot to be a desired. I was trying to use a Visa gift card and they refused to even try to enter the number when the virtual card wouldn't work, even though I had just activated it. I should have just gone through the self checkout, which is a sad statement considering that's what cashiers are supposed to do, right, help you with your transaction?
Per usual, it's real hit or miss (more miss) whether you will find stuff on the shelves or not. All the standard Walmart cleanliness & organization problems are here too, in addition to staff unfriendliness. But it's better than some of the other WM in the city like Cleveland Avenue in East Point or Church Street in Decatur.

My God this store has a bit of everything. I was having a pleasant experience while shopping here today until I witnessed an old caucasian man completely disrespect 2 Walmart employees when they tried to aid him in his self check out..because he clearly did not know what he was doing.  The place was packed and the old man started rudely yelling out loud to the 2 employees who were only trying to help him. I feel I need to say that the 2 employees were not caucasian. I could not believe my ears. The old man almost brought me out of character when I heard him speak so ugly to the 2 workers. I must brag on the 2 workers. Eden, and Mohamed were super professional and after I told the old man he was out of line and to calm down, they calmly continued to help the man(can't say gentleman) even though the man was still a bit rude. You just don't see such professionalism any more. Great job Eden and Mohamed! After not shopping at Walmart for ages, I will be back to this store simply because I know you two work there.

Chamblee Ace Hardware

I needed a key made and went to my local hardware store and the jingle is true! “Ace is the place with the helpful hardware folks!”…and they have everything that you need! Thanks!

I was looking for my husband for a certain filter type thing ( LOL ) for our faucet and it was a young nice looking guy who helped can't remember his name but bless his heart he tried to fit every item in that area but my faucet is weird so I'm not surprised they did have it but he was kind about it. The lady at the register was really nice & welcoming too.

Good hardware selection, and this is the only place we'll go for paint. They stock Benjamin Moore paints but can match any other color, and they're insanely fast (no waiting at the counter for 10 minutes like at the big box stores). Staff is helpful and friendly.

You know, it’s the little things that bring you back! From the little pieces of a broken faucet you desperately need for repair, to the simple “hello” when you walk in the door - they just do it all well. And I can’t remember the last time I was in there and someone didn’t ask me if I needed help finding anything. It’s a local gem - about the only thing that could make it batter was I f they served coffee or popcorn (or both).

Kealie and Brian helped me, and they were awesome 👌🏾 As soon as I walked in, Kealie greeted me so nicely and asked if there was anything I needed. I showed her the nut and bolt my husband asked me to get. She said, "Go down to aisle 7 on the right, and someone will be right with you." I wasn't there more than 30 seconds when Brian walked around the corner and helped me get exactly what my husband needed. When Kealie checked me out, she was very patient and we had a good conversation. I was in and out in less than 10 minutes.

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