West End Ace Hardware

I’ve always gone to this Ace when I’m in a pinch and need something right away. All of the staff is incredibly welcoming, kind, and helpful.

I had to wait 5 minutes while the only clerk put batteries in a flashlight for another customer. The customer asked the clerk if he wanted to check me out. The clerk said no and kept inserting the batteries for the customer.  Finally the same person who helped me get the things I needed came back to the counter and told me that if I had credit or debit he could finally check me out. I had planned to get some lawn bags but it was too heavy to hold and I saw no carts or  baskets so I completed my $4 transaction and vow not to return.

I am always surprised by the things that ace hardware carries in west in. Usually they have what I need, particularly in regards hardware. You will pay a slight premium however, it’s worth it, not only because the service is excellent, but because we need to support our local businesses.

Sometimes I tend to forget Ace is just around the corner from us perfect when we're in need of a quick fixer item instead of taking that long drive e to home depot or Lowe's  for small items

Love this place staff is always helpful knowledgeable and friendly.

Shep's Midtown Ace

Although helpful, wasn't the type of sales associate l was use to, l felt so uncomfortable l wanted to ask for something else but decided not to, it was around 4..maybe time to get off, lve lived in the area 14 years..this wasn't the first time..it gives an uncomfortable feeling, they're rep representing Shep.

Love our neighborhood hardware store! They’re always so friendly!

I can’t say enough good things about this place. The team there are so helpful and friendly. They’ve helped me solve so many things. Grateful for this Ace and their team.

Nice selection of supplies for an in-town home improvement store. You’ll pay premium prices for everything— absurdly so, and not even competitive with other local alternatives. Also, they don’t take United States legal tender. Strange, really.

Zack wouldnt even donate a flower pot. He has no interest in the community who spends their lastin his store. No donations no customers.

East Point Ace Hardware

This replaced the old store. I think I like the older store better. Workers were friendlier and more helpful.

The new staff.. kinda stiff. Seems like their paycheck is their only motivation. I don't like the new store.....zero bargains.  It seems overpriced.

The live garden plants are competitively priced....generally the plants are healthy.

This store is always clean.

Extremely clean, lady up fronts kinda not more than on people friendly. But they have a great selection.

Website inventory reads itemis in stock at $29.99. Arrive 45 minutes later, item is one available at $79 99, oh well I'm unavailable to proceed

Love this ace, super helpful employees pretty well organized store

Employees nice and very helpful. Store was clean. They had what I wanted.

Intown Ace Hardware

One of my favorite plant shops! There’s such a variety, and they’re healthy and big! It’s always so fun dropping by.

I assumed ACE hardware was only a hardware store, so feel my astonished face when I stepped into the plant section! The selections are incredible, the employees are friendly and knowledgeable, and parking is the easiest this part of town. If you have a question about plants, just don’t ask the cats, they are normally in the zone and aren’t helpful.

Really disappointed with the constant false advertisements from businesses. Trying to sale customers in to getting something when advertising falsely the prices. Sign clearly states $24.98 a box. At the register however its almost $60 a box. Please move your sign to the proper product.

Holy cow! PLEASE visit this location and browse the plant section. It’s absolutely incredible. From the arranging of the plants by sunlight preference to the assortment of indoor/outdoor pots, (this) Ace is the place!

Great place to find indoor plants, especially specific calathea and philodendron varieties you might not find in big box stores. They also have a section for air plants ($4.99-$19.99 depending on size). I probably wouldn’t buy the more common houseplants here (monstera deliciosa, philodendron brasil, golden pothos, etc.) because they’re a little more expensive than they would be at a Home Depot/Lowes, but great selection if you’re looking for something less common. Also, found some really cute mini cactus/succulents for $1.99-$4.99.

Ace Hardware of Toco Hills

Excellent product selection, helpful staff, and lots of eateries within walking distance for after I've finished with my errands. They helped me out in a pinch to find the exact color stain I needed for my floors. This is a very reliable Ace, with solid customer service

Thieves with bad advice. Came here at 2PM on a Saturday. Asked front cashier for anyone knowlegeable about Central AC. She directed me to someone at aisle 9.

Told the person I was directed to I needed a multimeter to test for bad capacitor on central AC. She directed me to the multimeter aisle. Was unhelpful in recommending a particular multimeter, told her I would buy the most expensive model assuming it has the most features.

Brought it home and realized the Ace-purchased multimeter cannot measure microfarads which is what I needed for the job. Brought back to Ace and was told "we cannot accept the product return in this condition" as the plastic packaging was torn because it is the only way to open.

Bad advice, frustration-inducing packaging and refusal to accept return of products purchased less than an hour prior. Avoid like the plague.

Edit after owner response: I just want you guys to abide by your own return policy and give me my money back, man. ACE web site states:

The ACE™ Brand guarantees its products to be of the highest quality. If you are not completely satisfied with your ACE™ Brand product, you may return it within 30 days of purchase, with proof of purchase, for a refund or replacement unless it meets one of the situations below. We do this to protect all our customers and make sure that we handle every return or exchange with reasonable fairness.

Products showing wear and tear
Products with a missing label or label that has been defaced
Products that have been soiled or contaminated, until they have been properly cleaned
Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
Products lost or damaged due to fire, flood, or natural disaster
Past habitual abuse of our Return Policy

Nowhere does the return policy state "return must be returned unopened in original packaging". The multimeter itself was undamaged. Feel free to DM me if you want to make this right, I will update this review if a refund is offered.

Everything here is sincerely overpriced.  And the orca goth check-out person couldn't care less about her job.  She did not greet me when I entered, couldn't help me when I needed to find something, and wouldn't get off her phone to check me out when I was trying to pay. No eye contact, no acknowledgement, nothing. It was like I was interrupting her day just being there.

Very kind people. I walked in and they asked me what I needed. I told them what I was looking for, they told me where it was, and I was out of there with no hassle. Great place.

What a Great Ace Hardware this has become since Mark, the owner has taken it over and I have lived in the neighbor over 45 years now.    Phillip is Mark's  General Manager and is an excellent Manager. Briefly, I want to share a recent very positive experience I had at this Ace, especially  high lighting two valuable associates, Ann and Kim
I had an absolutely crazy project last week attempting to strengthen some legs on three bar stools that my wife wanted to reupholster for our daughter and our two soon to be 6 year old Twin Grandsons who live in Northern Virginia.

When I got to the store earlier last week, Ann immediately heard about my issues with the chairs.    By trial and error, it took several times back and forth to the store to solve the issues but all three of the bar stools are now very stable for two soon to be six year old grandsons to sit at the Kitchen Bar having their Breakfast each morning.   Ann was very patient as I came back to the store time after time.   In the meantime, Kim was also extremely patient in sorting out all the returned items I had.   The owner Mark of course helped me also during this process.   Phillip the Manager was very patient with me as I took time with Ann and Kim   It was truly a Team Effort.

I am absolutely sure  in the future, I will be adding more positive reviews about this Ace.   Many Thanks to this Neighborhood Ace Hardware.

As long as I've lived in Decatur, I can honestly say I've never been to this location before last night!
I few weeks ago, I received an email from Ace Hardware inviting me to their Ladies Night Annual event!
It talked about a swag bag and other items that were going to raffle off with the proceeds going to charity!
There was going to be live music, free food and drinks!
I was really looking forward to this because of a simmula event that I attended some yrs ago at a Home Depot!
I call myself  getting there an hour early to snag one of the swag bags!
To my surprise, it appears that everyone else was thinking the same!
There were so many people there!
This created long lines for food and the drinks!
The live band was interesting and entertaining.
I didn't get a swag bag, nor did I win any of the raffle prizes!
I will admit I had a very good time and I'm planning on going back this weekend so I can really take my time and shop the store minus the long lines and crowds of people!
I did have a fantastic time, and I look forward to next year's event!
Thank you, Ace Hardware, for a wonderful event!
#Ladiesnight
#acehardware
#goodtimes

These folks are the best! Very knowledgeable and pull in the right colleagues when needed. Love this store. Also, sign up for Ace Rewards- they send you coupons for cash off purchases almost every month. I much prefer going to this store over the big hardware stores and there’s been very few times they don’t have what I need.

If you haven't shopped at this Ace Hardware, you are in for a treat. It is such a pleasant experience. They have so many unique gifts. You can't beat the expansive garden center either.

I get what I need from Home Depot and Pike's. Mostly used this location for Decatur's trash bags and paper yard bags, but have since found another local business to source those. If I must use an Ace, I find the product selection and staff are really solid at Toco Hills location.

I was in the market for a new smoker and Mike and Brad at Ace made the process so easy. They gave recommendations and were not pushy at all. If you are looking for a great atmosphere where you can learn and buy what’s best for you and your family this is the place. I will be going back for any of my home needs moving forward.

Walmart Supercenter

very bad mechanical service, they charged for canceling the TPMS alarms which was supposed to be free and they didn't cancel the alarm, I asked again and they didn't understand, they told me they should charge for it because they changed the valves and they didn't change them, the swing leads Of the wheels they placed them on the outside of the wheel and they had to go on the inside or behind because they are decorative wheels, as if that were not enough, the person who was supposed to deliver the car to me saw it as attractive to go running around Waltmar with my car, I guess he saw the appeal of racing a manual transmission car. In the video you can see how the car leans due to speed, he did not expect that I would be standing there.

Was looking for a specific food item that I used to be able to find at higher priced grocery stores and was happy to find it here. Also surprised at the variety of what I would consider gourmet items. Store was very organized especially for being so close to Christmas.

Fully stocked store, but the self-checkout section is too long, and I can't see a till with a cashier in sight.

This store NEEDS TO BE SHUT DOWN. The workers are useless. How you give me the options of no receipt. Make me ring my own groceries. Then follow me around harassing someone. That’s why all yall stores closing down. Old sack of potatoes with roots growing out. Throw it out.

Fresh produce and excellent customer service.
Clean inside and out

The Home Depot

Mitch the awesome helper is who stands out to me at this store. Takes his time helping. He does it with pleasure. Every experience with him has been pleasant and productive. Just want to say
Thx Mitch!

Azieda and Mitch thank you!!! guys so much for helping me with the flooring I purchased! It’s a big deal to recognize them unfortunately this was the 3rd Home Depot I been to and out of all 3 Azieda and Mitch where ready to help although Mitch was a bit occupied he still made time for me thank you guys so much for your help as a customer this was the best experience!!

I cannot begin to express the gratitude I feel each time I get the privilege to stop by this Home Depot. What makes this home depot stand apart from the rest in the level of customer service and the kind people who work here. They really seem to love to work here. I stopped by one Sunday to grab a can of spray paint with my family  and the woman who worked in the front of the customer service offered my children a lollipop. Her name was Anne Marie and was so kind in explaining that there’s a workshop I can bring the kids. My daughter used to call Home Depot “Home people” since she was young from all the positive experiences she gets whenever she stops by here. Now my son is obsessed with Home Depot as much as I am and begs me to stop by home depot each time we are around the area. Great work y’all really know how to grow you future clientele of consumers! See you again in my next visit!

Amazing garden center and nice staff. Parking is easy not too much congestion or traffic due to other neighboring stores. This homedeopt is a stand alone store on this lot.

They had purple passion plant and my special begonia angel wings in stock. And alot of gardening items on sale

I rented a van twice from this Home Depot. Shea and her manager were awesome, they both have great customer service. Thank you very much!

Contractors Beware - This Home Depot will not open the loading door even if you have large orders due to shoplifting. They make their problem into our problem. This is the only HD store I have been to that does this. I left a complaint with corporate HD. We'll see if anything comes from it.

NEW REVIEW -  Only one register is open, and the line is around the block. Self checkout only has one register open, and it took way too long for them to bring a second cashier to the regular checkout lines. I hate this Home Depot.

Very helpful & Great place to buy building supplies and more.

I do not understand the reasoning behind locking the garden center gates in the high spring planting season. Someone, please let the big box stores know that mid may is the best time to buy and plant summer flowers. They should welcome every customer, and instead of baracading the garden center, there should be employees with plant knowledge operating the retegister during ALL daylight hours, rain, or shine.

Staff is insanely slow and lazy. They Walk around like they’re in a lounge. EVERY time we are working in this area and have to buy material we end up waiting no less than 30 minutes for them to find a forklift driver. Every employee says “okay, I’ll get someone” then just mosey on off chatting with their co worker. The crazy thing is… there are DOZENS of employees walking around doing NOTHING.

We went to the every first Saturday of the month at 9:00 a.m. to 12:00 p.m. even and it was amazing we made microscopes! They really got to hammer and nail and paint I loved it I live for that for my kids! We will be back every Saturday and this was a great location too the ladies at the front desk were pretty chill not a lot of answers for a lot of questions but they were young so I guess I expected but it's crazy cuz I'm young too so I don't know maybe an old story but we had fun that's the point!

Ace Bolt & Screw Co. Inc.

Very nice staff. They helped me find the perfect hard-to-find screws I needed. Recommend

Didn’t have what I needed. But very friendly folks working there they sent me where I needed to go!

Great place to buy all sorts of fasteners and or tools. Great customer service!

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