Banco Santander - Smart Red

Disastrous. They charge us €37 for account maintenance.
To change account ownership, I wasted a morning making an appointment, since you can't stop by without an appointment. Once the appointment is made, I go to the bank with all the required documentation and waste another morning waiting to see my turn on the screen and after an hour I ask and they tell me that the manager who has to assist me has had to leave and There is no one who can do the requested management, which I repeat was changing the account holders. So I'm waiting for them to call me so I can go get treatment and lose three mornings.
Being there, and seeing the bank's demands towards the client, these are not matched by the poor service they provide: they do not respect the appointment schedule, they do not report the absence of the requested manager, etc., etc., etc. As soon as I have the ownership I will change banks.😠😠😠

My visit to the Banco Santander branch in Ceuta, located on Paseo Revellín, was extremely disappointing and frustrating. The service I received was really poor, with a level of politeness and civility from the staff that left a lot to be desired.

The attitude and treatment I experienced from the employees was very unpleasant. Instead of receiving the professional and respectful attention one expects from a bank, I was met with a depressing and unwelcoming environment. The lack of courtesy and rudeness on the part of the staff left a lasting negative impression.

The experience I had at this branch was not only disappointing, but also unacceptable. As a client, I deserve dignified and respectful treatment, regardless of the circumstances. I hope Banco Santander takes steps to improve the quality of service and the attitude of its staff at this location, so that other customers do not have to face the same unpleasant experience that I had.

P.S; I put a star because you can't put 0000.

Very bad service, very rude employees, lack of interest in the work, unhelpful, disastrous customer treatment. With this attitude, many customers are lost.

The worst thing I've ever seen, 2 phone appointments with the managing lady MARIA C.P.B from Ceuta and no problem, on Monday I'm changing banks, thank you Maria for your great work.

Very bad, I have financed a dental treatment with them, it turns out that the treatment is defective or incomplete and they do not give me a solution, I am paying a lot for a bad treatment, they do not respect the contracting and employment law, I have complained about it with an expert opinion and nothing, my lawyer will contact them and I will even claim the interest

Unicaja Banco

It seems very bad to me that they don't answer the phone, I have an emergency and they don't answer us!!! I really want to change banks and especially that specific branch!

Banco Itaú - Agência 3827

Does anyone know the number of this agency?

There were many people to be served, but it took me less than 1 hour to resolve my issue. Helpful employees.

Agência Itaú Washington Soares is inside the WSTC building located next to Colégio Ari de Sá.
We must take into account that the Google street image is not updated and this causes a false impression of the wrong address. Customers can access the building via Washington Soares, making a slight right turn inside the mall, passing in front of the building and then turning left, which gives access to the underground parking lot. In the basement, when accessing the elevator or stairs to the "P" floor, you are already in front of the agency. Parking until September is free!

2:30 in a queue to do a 3 minute ted. And so far it hasn't worked. I'll probably have to go back and hope I don't get in the same line.

Update: I went back and the girl said I would have to get in line again. Revolting.

Changed location and made service difficult. This agency's ATM only works if the building is working. Yesterday I was at the agency to make the payment and I was informed by the security that the ATMs were not working. It wasn't the first time this had happened. Even before covid-19 this was already happening. That is, the agency moved and became difficult to access. At the end of the week, an ATM is deactivated, according to information from the local security guard. It would be better for this agency to remain on the street as it was before.

Banco Bradesco - Agência 2572

Terrible. I spent more than an hour doing biometrics, but I ended up giving up because I could lose work time. All my life it was a terrible bank in terms of service.

Terrible. Bradesco's worst branch. There is only one attendant to assist you at the checkouts. The service takes forever to happen and there is one employee who is extremely rude.

If you need to come for some service, take the day off. 3 hours just to open an account so I can work. Horrible service. Only come if you really need it.

Bradesco to collect is a lion. Bradesco's ability to provide feedback to its customers is incredible.
Agency does not return emails, agency does not answer the phone. They stopped in the stone age, only in person.

In fact, it deserves a 0 rating. I faced greater difficulty making a deposit of 70 reais. The notes were old and I couldn't even do them at the cashier. I've never seen this in my life. Terrible!! Improve!

Itaú

Good service compared to other banks, the branch is small and people are impatient, not willing to wait 20 minutes... Overall, I didn't think it was bad.

Irresponsible bank, with no commitment to the customer. My wife took out a loan, they gave a deadline for the money to come out and it's been over a week and still nothing, they now blame the INSS, they ignore messages, which didn't happen before the deal was completed. operation. We have already contacted the central bank through a lawyer.

Worst bank I've ever seen in my life. I've never seen so much neglect in customer service, the manager just wants to sell products and doesn't solve anything for the customer. I was scammed 3 times, the last time I asked to cancel the uniclass and nothing was done... Service at the agency is slow, I even feel sorry for those who go there, prepare the wallflower or even stand because it's sad. Employees stay on their cell phones and the customer doesn't do anything. If regret could kill, I would have already died from looking for that bank, the anger I went through doesn't exist. Here's a piece of advice: don't look for this agency, there may even be others that work well, but I don't recommend this one from the Messejana shopping center to anyone. Worst agency I've ever seen in my life.

Terrible attendance.
Totally arrogant employees seem like we are asking for a favor.
Worse is the lack of respect for people with physical disabilities.
Look at the situation outside.

Bradesco

They want to breach the contract by using a reconditioned part in my vehicle. Since 08/05/2022, my vehicle has been in a workshop recommended by Bradesco Seguros, they can't find any parts and they don't want to compensate the vehicle. When it comes to paying for many years of insurance, they don’t complain about anything. When it comes to ensuring what we pay for and are entitled to...they don't comply. Until today 20/12/2022 without the vehicle. I've had my car for almost 6 months. They leave the car in a corner and don't solve anything.

Avoid, staff are unresponsive, service is slow and stressful.

I went to this agency twice to speak with the manager. I waited so long that I gave up. Another time, the security guard did not let me in, because, according to him, I needed to go through the screening first. The problem is that the triage queue was huge. I gave up too.

Can anyone tell me if tomorrow works normal???

Banco Bradesco - Agência 5794

Excellent experience and professional growth in the Digital market

It was interesting when I went to visit in 2017. At the time, there were only 2 ATMs.

The contact telephone number does not exist

Even today, the agency has 2 self-service boxes

Excellent experience working with Bradesco bank

Banca March

The agency staff very rareñy answers the phone or gets back to you. Not a good service

The card is stuck in the ATM. When I contacted the bank, they told me that the ATM was run by another company and they couldn't help. When I asked when I could get the card back they said they didn't know. I keep asking the bank staff for help but they just say they can't get the card back or they don't know when they will be able to get it back. Such an answer can even be given by Australopithecus, which lived in caves. Why the hell are there employees in this bank? Very unfriendly and unwilling to help. A North Korean bank would be better than this. Please reflect. worst bank

The card is jammed in the atm machine. When I contacted the bank, they said that the ATM machine was managed by another company and could not be helped. When I asked when I could get the card back, they said they didn't know. I keep asking the bank staff for help, but they just say they can't get the card back or they don't know when they can get it back. Such an answer can be given by Australopithecus, who lived in caves. Why the hell are there employees at this bank? Very unfriendly and unwilling to help. A North Korean bank would be better than this. Please reflect. worst bank

Deutsche Bank

This ATM does NOT charge additional fees when withdrawing cash. Recommended!

Do not deal with this bank!  Staff (especially a particular teller ( he ) who seems to be always there) is beyond rude.  This man should not work with people.  They also never answer their phone.  They are not helpful.  If there is a problem no one is available to help.  We opened an account at this bank 8 years ago.  There was always a problem and they always gave me wrong instruction how to view the account online.  NO ONE WOULD HELP!  Today for no apparent reason they told me that they are closing our account and would not tell me why.  The manager of the bank Rafael Alvarez Moreno did not want to talk to me and gave order to the teller to close our account for no apparent reason.  It is beyond unprofessional, rude and I’m truly appalled with their attitude.  I have never experienced anything like this in a bank.  Stay away from this bank.
ps:  I’m sure they would love you and have a different attitude if you have millions to deposit.  Pathetic!

Worst bank ever, stay far away! I am waiting to sign an inheritance, and it has been so far the most painful and long process ever. Always missing papers, excuses, not answering mails, calls. The lack of empathy is amazing, they are NOT professional AT ALL. Is is just unbelievable. Now, after 2 YEARS they have got all the paperwork, guess what: more than ever they do not reply to my mails, calls so basically I cannot go and sign, and get my mum's legacy. They get advantage of me being at 1000km away They basically want me to give up! Outrageous! I need to get a lawyer now since I have no other choice! Terrible bank. I would rather keep my money at home then open an account with them.

VERY BAD SERVICE. Quería invertir en sus fondos, pero cerré mi cuenta. Bank teller is not responsive. Other bankers seem to be talking on their cell phone for personal reasons, and they offer bad service. Average wait time is at least an hour. They made me sit down for an hour for a banker to come. Wanted to invest in their funds (fondos), I ended up closing my account. Avoid banking if time is precious for you. Slowest bank in my whole life.

Imposible to speak to anyone ever on the phone, sent emails written a letter all have been ignored
A  they do not deserve to be in business avoid

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