Banco Itaú Personnalité - Agência 4097

The security guards stop you and are harsh, even though you claim you don't have anything else in your pockets, humiliating you

Bureaucratic bank with service that left something to be desired. It's a shame that I had this bad experience, because my expectations were good before. Furthermore, information about the account was not clear from inception to cancellation. My experience was bad.

I went to open an account for my mother at ITAU and I still haven't received the information that it was approved, remembering that it would only be for receiving her pension. In need of an urgent return because I have to take it to the INSS and receive the tax that will already be released now on the 29/05/2020.
ITAU BANK
BRANCH 8789
CHECKING ACCOUNT 62206-8
I inform that the bank's phone is not answered and I need to pass the bill urgently.

Premium service, no queues, and comfortable location, Nespresso coffee available and parking for customers

Bad service, I didn't have a good experience at this agency, that's why I don't recommend it.

Banco Bradesco - Agência 1019

Overall, of all the banks, the worst service I've ever seen. I only use this shit because of the company I work for!

An hour and a half of waiting and I still haven't been seen

I have a disabled sister who needed to open an account with Bradesco. And he had to be at this bank, which is absurd. After going to the bank four times, we suffered the pain of prejudice and disrespect towards a disabled person. After much insistence, they decided to serve us as required by law.
#Social inclusion
#Disabled people

What are the options that Bradesco offers, to ask questions, without having to go to the branch?

End of line.. After waiting 1h30m to be served at the cash register, after seeing all the cashiers with preferential service and only 4 normal services being called, I gave up... Bradesco doesn't need customers but avatars to generate volume. Avoid this Bank. Total fiasco.

With the new self-service system, only ATMs were left for immediate deposits. It turns out that both rarely work and when they don't, neither does. It's a recurring problem that even the manager couldn't explain. If these are the only ways to do it, you need to keep the machines running. That's the basics!

Banco Bradesco - Agência 7737

If you come to resolve anything here, you can take an entire day. Every time I came I had to wait at least 1h30.

The world ends and you are not served for a simple transaction in which the application does not release nor the ATM, you lost the customer

Depress this agency. I don't know how it is, but the attendants are great and the service is terrible. Hours without calling, poor air conditioning, uncomfortable seats. Apart from the disorganization of passwords, a panel for everything without explaining anything. You're like a beast, you lose a whole day of work to solve simple things.
On my turn, when I didn't have lunch, I went straight to the bank waiting to be called, they answered in front of me a woman who went out, went to lunch, took a shower and had her password called while I was away.
She missed her turn and yet she was attended to in front of me. No manager, because he was at lunch, I didn't even have anyone to complain to. The bank's whatsapp went crazy and said it couldn't register the complaint. In short: I missed my entrance exam and that was it.
And the agency is still "Prime". In truth? I don't know how there are people who invest and choose this bank. If the company had not required an account at this said agency, 7737 nova Aldeota, Fortaleza-CE, I would never have set foot there. And I don't recommend it to anyone! Unless you wanted to get angry!

Slow service and panel with passwords does not specify how many people are missing for each service. People waste a lot of time not knowing how many are left and what order they should be taken. I only went because the company determined that an account should be opened at this agency. There are other faster Bradesco branches. And banks, I prefer Itaú and Santander. I will soon transfer my account to one of these.

I had a disastrous experience at this bank and was extremely dissatisfied with the service. The staff does not seem to have enough knowledge about banking policies and procedures, which resulted in serious errors in my transactions. Furthermore, the technology appears to be outdated and inefficient, causing long wait times to perform simple tasks. The environment is disorganized and uninviting, making the experience even worse. I do not recommend this bank with only 1 star and I advise you to look for other options of financial institutions

Banco Bradesco Ag. 607

Service was a little slow, but as the agency is very comfortable I had no problem waiting.

Great service and employee. The guard, Mr. Erandir, was super professional and kept my thermos bottle that I had forgotten in the luggage compartment. Gratitude, my friend 👏🏽👏🏽🤗🌟

The telephone number mentioned does not exist. You can't get information, like: service. I just wanted to know if Bradesco will be open on October 28th or whether it will be a public employee holiday. I know it's a private institution but...
I've called several phones but none of them work.

Horrible. It comes and goes and doesn't solve the problem. They reduce the number of agencies and make the service more precarious by placing fewer people to serve them. And the worst thing is that only ONE ATM was working, with only ONE attendant helping
further delaying care for older people.

I had to make an account, but I regret it. very slow service. Few attendants. Even with few people to be served, it takes too long.

Corporate Fortaleza

Banco Itaú - Agência 4445

It wasn't very good. The attendant informed me of a credit of R$ 16 thousand reais and when I went to my branch I found out that there was no margin at all. More respect is needed.

I want to thank Manager Luana Paz from Banco Itau for her first-class service.

I really liked the service, the person who helped me (I think his name is Andrezza) was very attentive and explanatory
The only problem was with the server, which delayed the end of service a little. "I LOVED"

Terrible service! I spent half an hour on an orange phone that the attendant asked me to call, which didn't solve anything. Then I spoke to her again and in addition to giving me wrong information, she asked me to call the customer service center. I'm glad I managed to resolve it in the end.

Banco Bradesco - Agência 2999

This bank is horrible, the agent arrives early, takes the password and is only served at closing time, I only use it because the company requires it.

Quick service and the cashier is super attentive. Good agency.

They don't answer the phone, there's no way of knowing if the card has arrived, you have to make a trip to the branch to find out if the card is there.

My father is retired from the INSS and this is exactly what his agency is, I thought it was disrespectful to take a 72-year-old elderly person in a wheelchair (Various Comorbidities) and return without proper assistance because the tickets had already ended, and it was 1:00 pm.
The procedure was to do proof of life.

My opinion!! If you don't have the capacity to serve customers more efficiently, you could create another means of service.....

They don't answer the phone. And I've seen several complaints here from months past about the same reason.

Banco Itaú - Agência 7979

I went today to open a university account, I explained before getting a password and waiting 20 minutes, at the customer service to get a password, the cashier answered me and said that they would not open this type of account, but on the website they advised me to look for any branch! Complicated, I mentioned the password when I arrived.

Always crowded and few staff! Need to expand the urgent care framework. There are many customers with problems that only human service can solve. I like the bank itself, the problem is only with branch 7979.

Itaú, the bank that had the second highest profit in the country in 2022, yes that's right, my account is Itaú Uniclass and the funny thing is that they don't offer the exclusive service that the account guarantees, but they open accounts in this segment, even without staff, Another negative point of agency 7979 is that the service is chaos, they don't have the necessary resources, they don't have enough employees, inside the agency there is a shouting match because the systems that organize the service don't work, there is an intern who has to perform miracles with such demand.
The service is not bad because they do what they can, but the agency does not offer the necessary resources for good and effective service.

Horrible. Most ATMs are almost always out of order. It's very disrespectful and leads to a very long waiting time.

Banco Itaú - Agência 7767

Very good service, fast and without any problems, I really liked it.

There was no waiting line.

There's a sofa to wait for service and a socket to charge your phone 💯.

Terrible!
I've been wanting to pay and cancel an account for 2 months.
Some numbers arrived, but I can't pay.
I have to go to the bank to get a password.
Absurd!!!
Meanwhile, the bank registers with credits.
If anyone knows if I can pay without this password I would appreciate it.

Horrible experience. First, I couldn't enter my password, I had to create one just for this bank, I blocked the application, and I can only change the password if I bring the card. What if I had lost? Can't verify my identity??? These non-digital banks are completely absurd

It takes a long time to meet the "security guard" who works as a receptionist: he is rude and serves poorly and is clueless! Let one preference wait with the others 😠. Horrible to have to come here!

I never had a problem at this bank, the place transmits a lot of safety and quality!

Banco Bradesco - Agência 0645

Worst experience ever at this bank, terrible service, real disrespect to the citizen, several tellers but there is only 1 attendant, even for lunch and there is no substitute, only 2 managers still leave .. finally, this José Walter agency is negligent.

The exclusive part is always very good, sometimes it just takes a little while, but nothing too long.

I'm an exclusive customer, but my manager gives me a WhatsApp number that never answers, I call and she never answers, I go to the branch and it doesn't solve my problem, I'm going to change banks.

Horrible service. Worst bank ever. It takes time to respond. People show up who don't want to work. More than an hour to be seen and at that point I still haven't been seen.

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