Banco Santander - Smart Red

Disastrous. They charge us €37 for account maintenance. To change account ownership, I wasted a morning making an appointment, since you can't stop by without an appointment. Once the appointment is made, I go to the bank with all the required documentation and waste another morning waiting to see my turn on the screen and after an hour I ask and they tell me that the manager who has to assist me has had to leave and There is no one who can do the requested management, which I repeat was changing the account holders. So I'm waiting for them to call me so I can go get treatment and lose three mornings. Being there, and seeing the bank's demands towards the client, these are not matched by the poor service they provide: they do not respect the appointment schedule, they do not report the absence of the requested manager, etc., etc., etc. As soon as I have the ownership I will change banks.😠😠😠

My visit to the Banco Santander branch in Ceuta, located on Paseo Revellín, was extremely disappointing and frustrating. The service I received was really poor, with a level of politeness and civility from the staff that left a lot to be desired. The attitude and treatment I experienced from the employees was very unpleasant. Instead of receiving the professional and respectful attention one expects from a bank, I was met with a depressing and unwelcoming environment. The lack of courtesy and rudeness on the part of the staff left a lasting negative impression. The experience I had at this branch was not only disappointing, but also unacceptable. As a client, I deserve dignified and respectful treatment, regardless of the circumstances. I hope Banco Santander takes steps to improve the quality of service and the attitude of its staff at this location, so that other customers do not have to face the same unpleasant experience that I had. P.S; I put a star because you can't put 0000.

Very bad service, very rude employees, lack of interest in the work, unhelpful, disastrous customer treatment. With this attitude, many customers are lost.

The worst thing I've ever seen, 2 phone appointments with the managing lady MARIA C.P.B from Ceuta and no problem, on Monday I'm changing banks, thank you Maria for your great work.

Very bad, I have financed a dental treatment with them, it turns out that the treatment is defective or incomplete and they do not give me a solution, I am paying a lot for a bad treatment, they do not respect the contracting and employment law, I have complained about it with an expert opinion and nothing, my lawyer will contact them and I will even claim the interest