Banco Itaú - Agência 7979

Legal

I went today to open a university account, I explained before getting a password and waiting 20 minutes, at the customer service to get a password, the cashier answered me and said that they would not open this type of account, but on the website they advised me to look for any branch! Complicated, I mentioned the password when I arrived.

Always crowded and few staff! Need to expand the urgent care framework. There are many customers with problems that only human service can solve. I like the bank itself, the problem is only with branch 7979.

Itaú, the bank that had the second highest profit in the country in 2022, yes that's right, my account is Itaú Uniclass and the funny thing is that they don't offer the exclusive service that the account guarantees, but they open accounts in this segment, even without staff, Another negative point of agency 7979 is that the service is chaos, they don't have the necessary resources, they don't have enough employees, inside the agency there is a shouting match because the systems that organize the service don't work, there is an intern who has to perform miracles with such demand. The service is not bad because they do what they can, but the agency does not offer the necessary resources for good and effective service.

Horrible. Most ATMs are almost always out of order. It's very disrespectful and leads to a very long waiting time.