Banco Itaú - Agência 4453

The fastest service I've ever had at a bank.

There is no telephone number to contact and if you go in person, be prepared to wait, there is only one person answering the phone and it takes more than an hour for a SINGLE service.

Slow service, even though there were few customers to be served.

Have a phone number that will be answered, I'm trying to call and it doesn't even ring.
I need to decide on a salary card, but it's not worth spending on tickets, I only have one day a week for that

I have been a client of this agency for almost 8 years and it has always been pleasant to go to my agency. Congratulations on the service!!!

Banco Bradesco - Agência 0621

The attendant at the ATMs was very attentive and helpful, not only to me, but to all the customers who were there at the time. I observed that she served everyone with patience and kindness, giving accurate and useful information.
Rating 10 for her.

Terrible service, they don't keep up with demand, many people give up waiting. If you come, be prepared for a long delay.

Delay in service, refusal to open a salary account claiming that this must be done through the APP (while the website and the virtual assistant send you to the agency in this case). Unfortunately, the company only pays into a Bradesco account, and the Bank makes it difficult to open a salary account and keeps offering a current account. I think that's the only way to earn account holders.

I needed to make a deposit at the 13 de Maio branch, there were 4 cashiers, but only one worked without paper to give a receipt, another important observation; two security guards inside the closed branch, which has no cash desk, customers without security coverage at ATMs, I am surprised at the unsatisfactory service I offer Bradesco. One star because I can't give less.

Horrible experience. I went to the branch and got a password at 11:00 am, which was the reason for closing the account, there were 3 attendants who spent another 40 minutes each with a customer, soon after they called other people who arrived after me because they had an exclusive card or premium. Absurd, another elderly lady and I waited a total of more than 1 hour and a quarter. My complaint itself is not even with the attendants but with the system, as my problem was resolved in 5 minutes. All this waiting is absurd just because my card wasn't prime or exclusive. Good thing my account there was closed.

Banco Bradesco - Agência 2194

Terrible service, they don't solve anything, one attendant only for several customers, I only have this account because of the company's requirements and even when I need assistance, besides being slow, they never know how to resolve anything. But the fees are there, I'm going to ask for portability, I've never liked a bank that just wants to benefit and provide proper customer service... nothing.

TERRIBLE, HORRIBLE.

Get away from here. Service takes forever, disdain towards customers.

I will change branches and, if possible, banks.

I don't recommend it, go as a last resort, life or death. It's not because of friendliness or politeness, but because of the lack of desire to work. Honestly, it’s better not to have an agency. That's why digital banks are increasingly attracting more customers.

Phone for contact does not work, terrible physical service, it takes too long only 2 people answering and they still make time with the customer's face

TERRIBLE service
There is no management.
Customers are ignored and mistreated.
Long wait in line (more than 2 hours outside the agency).
Person named Patrícia (calls herself administrative manager of the agency), arrogant and arrogant.
Person named Reveja, shouting at customers.
I DO NOT RECOMMEND THIS AGENCY.
SHOWS BRADESCO'S TRUE PROCESSING TOWARDS CUSTOMERS.
IF YOU CAN, CLOSE YOUR ACCOUNTS AND SEEK ANOTHER FINANCIAL INSTITUTION.
BACEN, PROCON AND DECON NEED TO KEEP AN EYE ON.

Banco Itaú - Agência 1646

It's terrible, the employees keep talking about random things to pass the time, if people arrive who have a lot of money they let them pass ahead and don't even ask for a password, I arrived at the branch at 2:30 pm and at 4:57 pm I hadn't been attended to yet!!!! Very irresponsible and lack of commitment to customers!

Terrible service, I went to the agency just to change the delivery address for my card, after waiting more than 1 hour, the guy who helped me put my house number wrong. As soon as I receive it, I will ask for portability.

Unfortunately, the agency is not respecting priority service. Several normal passwords and no priority...

I have an Itaú card and since the 6th of this year I have been trying to pay a Vivo bill using this card and I am unable to do so. I have already been to two agencies and received very poor service.

served.

Terrible service, takes forever and there isn't even a chair to sit on.

Banco Bradesco

The account manager's cell phone is just fiction! You have no one to ask questions. Ghost agency

A "company" EAGLE SEGUROS that I don't know, I've never had contact with, I didn't sign anything with it, debited my current account 49.90. How did this scam company discover my account and what rights did I give to do so? I would like you to find out if it was someone from the Bank itself and from this branch 7737 who used my data.
I never gave my card or its number to anyone. This is weird.

This is the best Prime agency in Fortaleza, the managers and employees in general have knowledge and preparation well above average. People who have complained about telephone service are not aware that virtually no bank branch, not just Bradesco, but any bank, no longer has a landline service. Each manager has their own corporate cell phone where they can make contact and resolve any issues directly with their manager.

If it did, I would give it a zero rating. This agency deserves a reformulation, it seems that it has no command. Think of a disorganized place. Employees using their cell phones and laughing; attendants (digital ambassadors lol) not very helpful (they already said they couldn't solve it, without waiting for me to finish); security guards chatting, with little concern for surveillance; There was an attendant who spent two hours looking at her cell phone; and I didn't even see the manager's face either. Not to mention the slowness of these attendants, each service takes 30 minutes. In short, bureaucracy, slowness and widespread inefficiency.

Just see the overall score here.

And if it were a public bank, everyone would already be asking for privatization.

Every time I go I get great service. Great

Banco Bradesco - Agência 0628

Terrible service, no matter how many customers are waiting, the delay is the same! Definitely rethink whether I continue as a customer of this bank!

Since the pandemic, the service at this branch has not opened due to the dismissal of many employees, only the counter is open, with just one person to serve several people. And whenever I need to resolve something at this agency, the clerk sends me to other places that also can't help me. I think that if there is no way to assist, no one will take away the name of the agency and leave only the cashiers. Bad service.

Super uncomfortable, I took my 86 year old aunt with difficulty getting around. For proof of life, it was a good time without agglomeration. But it seems that they think we have money to be wasting time and spending Uber for nothing, Blocked benefit, they claimed that a duplicate of her identity is needed, how am I going to solve all this for my aunt without money!?!?!? And there's no vacancy in the vapt-vupt and in the defenders you only get paid after 30 days,! done and ready 😬

Horrible. Since March, I have been fighting over charges for baskets on my account, I spoke to 03 agents and two managers at the agency and nothing. Easy phone and ombudsman and nothing. And they always promise that they will solve it and nothing happens.

RIDICULOUS!!!!!

Updating...

After many calls, I had to go to the agency and finally everything was resolved. But here's a tip for the bank: "A relationship is something mutual!"

I love the service from this agency, I'm just a little sad! João, who served people who were waiting for their time to be served, was promoted and was greatly missed Joãozinho, you were the best attendant we've ever had at this bank, congratulations 👏👏👏👏👏👏👏👏

Banco Itaú - Agência 1649

Once again I had to go to the Itaú Agency on Av. Barão de Studart to resolve some issues and as always I received that humanized and super friendly, harmonious service from the manager Joice, as always very eager to help us with excellent information and solutions to applaud. standing! Thank you very much for this exemplary attention to our banking investments! Congratulations.. I just have to thank you.. I also praise guard Lú, always very professional and guard Michel.. they are sweethearts and receiving a hug from guards from an agency is a rare thing.. thank you very much for this humanized treatment given to us given at the Itaú branch on Av. Barão de Studart! God bless my dear ones. .Sucessing 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻😇🙏🏻

Very receptive agency and excellent service, I would also like to praise manager Joice's attention and helpfulness in resolving my demands. I will recommend this agency to family members.

Great service from all agency staff. Joyce, has great service, Milena and Ana are great. I always solve everything I need.

I went to make a transfer of 34,000.00 to another person who has an account at the savings bank, it took 1 hour and 30 minutes, the manager informed me that it was from another Itaú branch..... the process was in normal time. Think!
,

Terrible, a super arrogant outsourced guard, I went to take a call from my father who is sick. He almost hits me. They should be trained. To talk to customers. Because each case is different. He could have asked me to meet outside. I put his photo in the posts. Poorly educated, poorly trained, completely idiotic employee. The CXs keep insisting that we open an account at this bank to want to be treated badly. Never.

Bradesco

The biggest absurdity is that there is only one cash register working during peak hours, it takes a long time for the cashier, and the biggest ABSURD I have ever seen, as the branch is located within the University, an exclusive queue was created for university employees, for me a way to use the "superiority" to finish usurping all the dignity of students and also of those who are just using the bank branch without any connection with the university.
I wonder if some elderly people showed up... who would win the epic battle of neglect with the younger people. Detail, I had already been to another agency and I wasn't even able to get in due to the crowd.

A Bradesco on Campus is very useful. It makes it much easier for UECE employees and academics. I needed to resolve a problem in the application and the manager promptly helped me. He even shared his internet with me to resolve the issue. Everyone was very well educated. Thanks!

Always only 1 cashier and I've waited up to 1 hour and 15 minutes in a queue, the cashier gets stuck there and it takes a long time, I've even missed class because of this, the other cashier has other functions and you've seen it, right?

Super cool agency within the UECE.

And despite being aimed at the academic public, the entire community can and should benefit from this agency.

What is good. It's never crowded and the staff are super nice people.

My favorite agency because the queues are always smaller.

There is always only one cashier and UECE teachers and staff count as a priority, they get in front of you and the queue gets even longer. Put two boxes, for God's sake.

Banco Itaú - Agência 7410

Do you want to send someone if "'%+&#? Just send it to an Itaú. The attendants parade around like Giselle Pinscher and get messy at work.

Only 2 electronic boxes working... Horrible

It seems that wheelchair users are prohibited from entering, I spent 30 minutes in the sun waiting outside for the goodwill of the employees to open the door. Even when it's working! It would still work derisively. bad service

Very good service provided
The agility of the cashiers makes the queue move quickly even when the branch is crowded. The only negative point is the parking lot, which is small and there is no way to park on the side streets.

Banco Bradesco - Agência 0742

I just went to get my card, there were 3 attendants, only 1 was in attendance, the other two were on the computer and on the cell phone, there was only me to be attended to at the agency and they insisted on not calling and I just wanted to get my card that had arrived ! It is disrespectful to have only one customer at the branch and two attendants available calling customers to offer credit cards. That's why banks are in decline, there's a lot of bureaucracy, there's a lot of slow service, things are changing and banks are falling behind.

One of the best agencies in Fortaleza, small but somewhat hidden, few people know about the agency. Neighbor to Cagece, opposite Praça do Vaqueiro (old airport). There is no parking.

I went there today to try to retrieve my card that had been lost, when I said that I had called Bradesco easy phone asking if I could make the request at another branch because mine was far away, the manager who was there interrupted me and asked if my branch was in another state, I don't know whether to be pissed off or amused by the mocking way he spoke. Anyway, it was unnecessary.
Furthermore, I called the Bradesco easy phone again and they told me that I can request it at any branch, and there he told me that no, you can only do this type of service at mine.

I went to the bank today, I loved the service I received, Manager Renan was super attentive to my case, he doesn't even look like those employees who barely look at your face. Small agency yes, but it performs its functions regardless of its size! I left very happy with the service

I spent more than 1 hour waiting outside the agency without even the line moving. Lack of consideration and respect for the customer.

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos