Banco Itaú - Agência 1602

It was good Itaú but complicated and accessibility I couldn't get priority queue

Horrible, I went into the agency at 11:14 to open an account, I was only attended to at 2:22 pm
Total lack of respect for customers.

IT IS ABSURD TO NOT BE ABLE TO CONTACT THIS AGENCY BY TELEPHONE, EVEN THE PHONE CALLING THE CENTRAL CALLS AT THE ELECTRONIC SECRETARIAT. TERRIBLE SERVICE

I was fumigating and no one knew what day it would open, no channel works, no one can tell if it's open.

Best agency in the world.
Super polite manager.
Special service.

Banco Bradesco - Agência 0452

There is no answer to resolve the expired card request.
The person who is in need of care is elderly and has diabetes, cardiovascular problems and others. We arrived at 13:10
The attendant left for lunch and there is no one else to replace him. Now it's been 40 minutes, agency 0452
I think that care for the elderly and priority should be of quality for this population who are already tired due to time and age,
Let's improve care for the elderly.
Or we have to call the statute of the elderly.
Thanks.

3 hours waiting to request a card! I wouldn't recommend this agency even to my worst enemy.

I'm sure that the operators of this equipment that was on the sidewalk working for Banco Bradesco know what CIPA is. Because I asked them. So knowing this, these people know that this equipment should be surrounded by safety cones that prevent pedestrians from passing by at risk of an accident. The rule exists but people ignore the facts. Then they regret it when an accident happens.

Lots of people wanting ATM service and just one assistant guy for six ATMs, worse! They said they don't answer the counter to withdraw funds, what if it was around 10,000? Would it be on the electronic cx, lots of people watching and an aux just in case there is a failure? What if it's the weekend? Who helps? Where is there security? Bradesco makes a lot of profit, but it doesn't invest in employees to service electronic cash registers, nor does it have paying tellers, according to an employee, who said that the trend is going to disappear and everything will become electronic, so will the directors also be electronic? I spent 1 hour in line to be able to withdraw a small amount, considering that there were about 30 people in the queue where they had doubts about how to use a card, use biometrics, check the code on their cell phone, why so much bureaucracy? Honestly, I didn't like it.

Banco Itaú - Agência 8130

ATTENTION MANAGERS OF THIS BANK YOU MAKE PEOPLE OF ADVANCED AGE 80 WAIT 3 HOURS FOR A SERVICE THAT HAS BEEN SCHEDULED.... BRAZILIAN SHAME!!!!! ZERO SERVICE!!!! WHAT A SHAME 06/20/2023 learn BRAZIL!!!!

It's just a little disorganized at the entrance, due to the limited space... unfortunately all the people in the sun or rain... but inside the agency, the team is to be congratulated! Alan at the cashier, super attentive, Jéssica who served me, very friendly, helpful and polite!! grade 10!

Impeccable service, helpful and friendly people. I was attended by Eveline, and what a wonderful girl, she attended to me with a smile on her face, not to mention that she was very willing to answer my questions and help me with whatever was necessary, gratitude. Without a doubt the best agency in Itaú!!

Very good space and location. Excellent service from the agency, everyone, even the security staff, were very attentive, especially Isadora and Alan who served me very well and tried to resolve my query promptly. Thanks!

Banco Bradesco - Agência 0741

IF I COULD PUT 0 STARS I WOULD! I HAVE BEEN TO THIS AGENCY SEVERAL TIMES TO TRY TO RESOLVE A PROBLEM ON AN ACCOUNT MADE EXCLUSIVELY FOR A CERTAIN SITUATION AND I CAN NEVER LEAVE 100% SATISFIED. IT IS VERY EASY TO WORK AT THESE BANKS.

Terrible service, abusive interest, undue charges.
This bank is rich because of this, if regret could kill I would never have opened an account with you!

Terrible attendance.
3 hours of waiting to solve something extremely simple.

few employees
And the few that do work as quickly as possible. Answering phone calls, messing with the cell phone, talking personal matters between them.

Disrespect!

This Bank is very bureaucratic. The application is always causing us inconvenience and when this happens, the person has to leave work to go and register a security key. That sucks!! Apart from the delay in in-person service! You spend the whole day there. You have to take your lunch box with you.

Old building in the city center well known because of the fish at the entrance to the bank, whenever I pass by I like to admire them, even though I'm not a customer of the bank branch!

1003/PRIME BEC C.COM-UFO

boy for the love of God how is it possible I've been here for more or less 20min trying to talk to someone from the bank on the phone and they answer and hang up the phone easy that's not easy just direct me to change password what the fuck is this 01/20 /2014
12:57 pm

Banco Itaú - Agência 0366

I have 200k in my current account, I asked for a credit card but Itau doesn't want to give it to me if I don't invest at least 50,000 reais... I think it's absurd, I'm going to change banks

I had a very bad experience and continue to have it, I haven't received my current account card for over a month now, I get in touch and nothing can be resolved, I haven't received my money for almost a month, I requested portability and nothing. Apart from the immense delay in serving us, disorganized queues, people who are “acquainted” to enter in front of people who arrive early, I am only experiencing this difficulty because of the company that is linked to this bank, because if it hadn't been, it would have fallen apart from the experience of people complaining about poor service. I hope they improve.

Terrible service, there is no preferential service, this is ridiculous

Hello good morning everyone, yesterday on 05/09/2023 I was there at this branch with my mother because it is her bank of registration, we were there to receive her benefit and also receive a new card that was requested for her, and thank GOD we were very well attended to, in fact every time we need to go in person to the agency we are very well attended to, we know that not everyone really receives good service and this happens in all institutions, there is no denying it, but I personally congratulate everyone the employees, because I see a lot of respect and common sense from the team, at least I don't have anything to complain about, but if one day I have to make a complaint, I'll do it too, ok,,,,now I would like to know if anyone can tell me if I need to return to this bank with my mother next month, as her life test is scheduled for 06/07/2023 and I want to know if it is necessary for us to return to the bank on this date, as we also have some difficulties, my mother has 73 years old, he has a disability in his left eye and also has some difficulty with his other vision, what's more, we depend on public transport, if anyone knows, please give me this information, I would appreciate it,,,,GOD BLESS YOU ALL,,,,and have a great day us...

Two queues, one priority and another. But the queue is before the revolving door to get the password for 28 minutes and when he went to the revolving door to answer I told him that he had already placed the priority queue and he was already abused. This way is ag. It has 5 stars. Look before the revolving door to see the suffering of people, you earn billions, put people to help.

Bradesco

It takes too long to serve a few customers, like, there's just me and another person waiting for an employee to finish serving another customer. And the others keep talking. Nothing to speed up. Terrible.

Rui, I can't get information on the phone number on the list for this branch because it doesn't answer.

I have been a customer with a salary account for 13 years and the service is terrible. An agency that doesn't care about customer loyalty.

Bradesco Dia & Noite

The elderly are subjected to being crowded on the street, standing and in the sun, and employees are overloaded. Management needs more employees and better care for the elderly.

The machine swallowed the money, didn't deposit it into the account, and didn't even give a receipt!

Worst bank in the world. Phone, just to decorate, because no one answers. Everything complicated. And it's because they make a lot of money with our money and have no respect for the customer; To top it all off, I needed to go to the bank, I arrived at 10:00am, and left at 3:00pm. Just to unblock an app. Total lack of information. Customers standing on the other side of the street; employees going to call people there, running the risk of an accident and customers running the risk of robbery. Then in the end I went to complain to a man who I thought was the manager and he came to tell me that I could have contacted him. Nobody makes anything easier for anyone. I never want to go to that agency again. 5 hours of waiting (3 hours standing) just to unlock an app. Now in 2022, I went to the agency, same thing. The queue the size of the world, outside the agency. A year ends and a new year begins, and nothing changes.

Service was quick. The parking lot is small but it was free when I arrived.

Worst bank branch. I spent 4 hours to request a debit card (because it can only be at the branch) and make a transfer. Not even if I had been in the UPA queue would it have taken so long. Terrible professionals, neglect. Now when I said I was going to get my money out of there, the employee called me out of love. Elderly people feeling unwell... total disregard for customers. Congratulations Bradesco, you are showing how much you value your customers. P.S.: I gave it a star because I had to, because this agency doesn't even know what a star is. #deixeideserclientedobradesco

Banco Itaú - Agência 7412

I come here very worried about the scene I witness every day in front of the agency. SEVERAL COPIES OF AGENCY USER DOCUMENTS THROWN IN THE TRASH, WITH RG/CPF/WORK LICENSE ETC. Thrown in the street!!!! ACCOUNT CONTRACTS WITH ALL DATA!!! This, in addition to being a crime of data leakage, is a risk for the user who entrusts their data to an agency.

Branch always crowded and ATMs always having problems, slow. In addition to having few branches, therefore little accessibility, the Parangaba branch is always crowded, including most of the time with elderly people waiting outside for hours in the sun, my elderly father has been through this.
Today I went to withdraw money from the ATM at this branch and when it was time to count the banknotes, the machine had a problem and the money didn't come out, apart from the fact that the machine was slow before that, then a message appeared on the screen warning that a problem had occurred and indicating to call a local employee. So I did, I called the guard's attention to tell him that the machine had a problem, so someone could go check it out. At that moment a woman appeared next to the guard, I believe she was one of the agency managers, she saw me calling, but she didn't pay any attention. She simply called the name of a customer who was there, I continued talking to her, she pretended not to hear, turned her back and left. So I called the guard's attention, again, he said he wasn't listening to what I was saying and asked me to go to the revolving door and explained to me to take the statement and check if the money had been debited, if so I would have to be attended to. in there. Thank God the money was still in my account, otherwise I would have had to stay outside waiting all day to be seen. Such a simple thing to explain, but they'd rather ignore the customer than serve them well. I've had other bad experiences at this agency and I don't recommend this bank to anyone. They do not invest in new, more practical and efficient equipment; slow and disrespectful service.

Well located, throughout the month of November I have been a few times and now at ten and on payday only 1 ATM was working.
I don't understand what logic was used, because a huge queue was formed unnecessarily.

I might think better of it.

Terrible agency, few people serving, employees who don't try to resolve simple problems quickly.

Banco Bradesco - Agência 0649

Only 3 cashiers working to serve customers and priorities, and still a slow system. Zero rating

How could it be otherwise, this bank branch is always packed with customers. There is overcrowding before the service starts and at the end as well. The self-service hall is small for the number of people to be served. There are few self-service machines that work correctly, that is, modern machines that already malfunction, especially with barcode readers. Regarding service, the agency is made up of attentive and polite employees. The environment is well air-conditioned.

I opened an account at this bank because of my job. They gave me a deadline of 15 working days, (they said it would arrive before the deadline) everything was fine. The app doesn't allow us to do anything without the blessed security key, but I can only get this key with the card. Furthermore, I can only use my account after completing this entire process. I can't make this key through the app either, despite having this option it will always tell us to go to the agency. TOTAL DISREGARD. They don't answer the phone. And from the reviews, the service is terrible. If there was an option for zero stars, it would be easier to define.

Terrible service, more than an hour waiting just to get a password, it's absurd

Worst bank I've ever had to go to. Terrible attendance! There is a huge queue to enter the agency and get a ticket, and once inside, the delay in service is distressing. I am very disappointed with the service I received as a customer of this bank. Management should invest more in employees and space. You can forget about calling the agency, I called 72 times from 1pm to 4pm and no one answered. You open an account at a notary's office, where have you seen this before? In short, the worst agency in Fortaleza in my opinion.

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos