Banco Bradesco - Agência 1351

Very bad....we call the bank and no one answers....

Employee gives private numbers... Go doesn't answer either... sad

I went to use the App on another cell phone, it worked to see the balance and everything else didn't work the key because?
If I want to see the key in other cells, it doesn't work, does it?

Horrible, every 15 days it takes around 50 reais from us. Terrible

I wanted to understand how an agency the size of Itapipoca doesn't answer phone calls. It's a shame, total disregard

I don't know, I've never been to this bank, but based on people's responses, I'm even scared. We need to improve customer service, OK?

Unicaja Banco

One star because I can't give less…. The other day my mother was asking for help to help her put money in the ATM (like so many people who don't know) and her response was: well, ma'am, I can't go out and help you. Of course she was more busy looking at her phone. That bank is a real shame, of course sympathy and liking are not what any of the girls there have.
We will leave this shameful bank, to see if another one treats us better. Thank you, and I hope that none of your relatives have to find themselves in any of these situations because it is very sad that, having people trained to help, they scare away customers in this way.

My card expired and they kept me dizzy for almost 2 weeks until they finally gave me a new one. I had to go to the office up to 4 times, the first time they directly slipped the buck between colleagues and ignored me without checking absolutely nothing.

To make matters worse, when they give me the new card I go to try it at the ATM outside and this ATM doesn't work.

I put one star, why doesn't it give me the option to put any. When I was pregnant I came to this bank to pay the national police fees and to be able to deliver them. He told me if I could pay them here, and then he asked me if I was a client and since I wasn't he told me that on Fridays the fees couldn't be paid when there wasn't a single other client in the office. On top of that, I'm not from Ciudad Real and I had to come back another day to deliver the rates. lousy attention

It's shameful how they treat their customers, every time you go there they object to you, the workers prefer to be talking to their friends.

You call and they never pick up, they have a decorative phone. Bad attention.

BBVA

The management of this bank is amazing. We have changed the mortgage to Caixa because of how incompetent they have proven to be. To make matters worse, they have not yet paid off the mortgage despite having the money. We tried to contact the office and they did not answer the phone.

They have not been able to offer us tighter interest rates, as Caixa has done, despite having been with them for half a life and having other products...However, when we had to rescue the bank, everyone welcomed us with open arms.

Scoundrels. And those on General Aguilera Street, more

A shame of staff, without desire to work. We asked for a certificate of bank balance on the date of death of a relative as heir and they refused to give it. They sent me to do it online and we don't even have the passwords for said account, a procedure that the Notary has asked us to do and they refuse to do it in the office. A disaster the staff that works there and the treatment is unacceptable.

SHAMEFUL!!! To do any checkout process by taking a number you have to wait an average of an hour and a half. Three cashier positions and only two employees and a thousand customers. I'm going to cash some checks and it must be done at the cashier. The moment I can change banks, due to inefficiency and lack of respect for customers. They are insane, won't they see the customer opinions? Then on the shift ticket as a customer it says "our priority is to help you" help me what? Waste time!

A total shame for the employees... the treatment of customers... You can tell they hate providing good service... how sad how a brand as big as BBVA is left with employees of this type. fatal everything

You try to contact your manager, and he is not available. They don't answer emails. If you are on vacation, no one replaces you. You try to contact the office and a message always appears that wastes your time and in the end tells you that it is impossible to contact the office. Appalling.

To begin, I will say that I am not a client of the bank, that it is at C/ General Aguilera number 11 (I apologize to this sucusar; it is in, c/ la Mata, my incident was not there) but due to the death of a relative who, yes, I was a client, one of the heirs, I had to go and request a:
Certificate of bank balance from the day of death.
Submit all the documentation requested by the bank
They were lost or I don't know what happened and we requested said document again.
In the end, they gave us a bank statement from before he passed away.
We go to the notary and he tells us that it is not what is requested.
We return to the bank, they doubt that it is them, that it is rare that they have made a mistake in this case, in addition, A LORD HAS ALWAYS ATTENDED US WHO IS AT THE ENTRANCE
And now they tell us that since I am not a client (even though I am an heiress with proven documents) I find that they tell me that they cannot provide me with said certificate because I am not a client.
From here I am going to the bank of Spain, to complain about this case, they gave me the account movements of my relative and now they do not give me a document that they have the obligation to provide me
And they tell me that I have to request it through an Internet page, after having to go to this bank 4 times, because of their poor management

They contradict themselves, bad management, doubting us, then yes, that we sounded familiar, (when we have told him several times, that we had only spoken to him) gestures out of place
doubting a Notary
Anyway, if you have a family member in this branch and you are not a customer, I hope this doesn't happen to you too
We'll see, when we have to get the money

I have saved the account statement that they gave me without being a customer

My experience is based on the care of Verónica Luchena in Ciudad Real. He is a charming, attentive person who listens to you and answers all your questions. She is a 10 as a manager!!!

Horrible management of this bank.
Before there were 7 ATMs scattered around Ciudad Real, and now there are only two left, one on C/Mata and another on C/General Aguilera.
On the street it kills her every three days, one is damaged, and on General Aguilera street it is impossible to park, because it is in a central and pedestrian area...
Can you explain where you have to withdraw money if you belong to this bank?

For many months it has been impossible to withdraw money from the ATM. When it is not turned off, you cannot withdraw money. You approach only for this and you have to stay without taking out

Employees with correct, cordial and pleasant treatment. Quite the contrary on the part of the Director of this office 2864 BBVA in C/.Mata 39, who should treat all clients as PEOPLE, regardless of the figures they have in their accounts.

Terrible customer service. Despite having the office with more than 10 people waiting, the director did nothing to help speed up the process and they only had one operational window.

What was missing, you called your bank and a voiceover also popped up. Where has human contact gone? What happens with clients who are older and do not understand new technologies? Hire people, if you need personnel, because banks only add profits. DISAPPOINTED.

My experience has been peculiar, and I went to exchange dollars for euros a minimum amount, my foreign wife with a tourist visa at the moment, to exchange currencies they required a residence permit and NIE to open an account and exchange 1700 dollars,
Like doing a favor when they take their commission for the change, an inelegant treatment towards a possible client, coming to talk about money laundering, without knowing the origin of the money. And putting the people in front of them in between.
Which leads us to think that a citizen of the USA comes on vacation and has to reside in Spain as an obligation to buy euros in a Spanish bank, unthinkable in any country in the world and speaking of such a ridiculous amount.
When in customs up to 10,000 dollars can pass without being declared according to the treasury, how do they change it?
Inappropriate treatment and with demands that are a little outside the regulations of the Spanish treasury itself.
Inadvisable branch and unprofessional treatment considering the entity that it is in Spain.
The obligation to have a bank account to buy euros I see even as illegal, it would be necessary to see it in the regulations, even so, a quite inappropriate treatment.

I have just received the most inhuman and degrading treatment I have ever suffered, the supposed "director" of the office has expelled me from there, apparently, for not having time to explain a series of doubts to a person with a mental disability.
Said "lady" with a classist and exclusive tone has limited herself to laughing in my face.
I beg the competent authority of BBVA to remove this disastrous "worker" from her position. Violating the weak and the different is terrible, I hope no one ever has to go through this situation.

In this Arroyo del Moro branch, they are very unpleasant to deal with. You do not receive help from them if you have any questions, we all do not have knowledge of applications.
After waiting for my turn, they tell me that I have to do that and to step aside. Despicable.

Of course, my personal advisor is great, she always solves everything I need, she is very competent. I got a good price for my mortgage. I only regret that there are no afternoon hours for customer service.

Very bad experience on the part of the manager that I had, she doesn't give a solution to anything as a Client, I make an appointment, she doesn't give me an appointment and she says she's going to call me and 3 weeks go by and she doesn't call me to make matters worse because I'm a foreigner she tells me. a reckless disrespectful woman who served me almost in the middle of the corridor, she does not know about empathy

I have had several problems with BBVA, one was that it took more than two months to send me the card and every time I went the cashier told me that she would ask for it again, but in a very bad manner and very rude.
Today I asked a question again and the same lady as before helped me. I didn't leave because I wanted to resolve the question but with very bad manners and a huge lack of respect for me.
I am satisfied with BBVA but with the employee they have at the branch checkout I don't feel like going back to the office and I am considering changing banks.
Because electronic errors can be made, but for them to disrespect their clients in this way gives a lot to be desired. First of all respect.

A shame the treatment received by the worker who was in the box (replacement of her partner who was on leave). Lack of respect and education on his part after being there for 30 minutes waiting. He doesn't even want to apologize.
I hope this person's attitude towards customers will change. Because if I had been able to at that very moment I would have changed my account to another bank.
disastrous service

I show up this morning for the second time to collect my payroll and the cashier tells me to talk to my bosses that she won't let her do the procedure... and is that my bosses fault? That's his fault, he doesn't even know how to do his job well. I went to another office with no problem. I will never go to this office again in my life. What difference is there between nails and others and this one is terrible. I give it one star because I can't give it less.

A shame, yesterday the card was left at the ATM, I personally went to pick it up first thing in the morning today and they told me that they hadn't picked it up yet that it should come to me later, as work I asked if they could pick it up with my ID and they told me yes. They have come to pick her up with my ID and they have told her in the middle of tomorrow to come back later, when she arrived later they have not given her the card and they have summoned me at 3:00 p.m. When I arrived I wanted to put a claim sheet and speaking to me with a cocky attitude they told me that it is not time to put it back tomorrow. All this waiting for the corresponding queues to collect the card. On top of that, because I could not enter yesterday, they have charged me 30 euros as a surcharge for non-payment.

A shame that there are people unemployed, while they are there charging for touching their noses. You go to the office and in addition to treating you with smugness and contempt, they do everything possible not to help you, they encourage you to do everything from the app or by phone, which you can call for hours and no one will ever pick up!

I talk to the director to file a complaint and she denies it. All because the ATM swallowed my money and no one knows where it is. I have waited more than a week to get my money back. In the end I had to make the claim over the phone.

The ATMs usually swallow the money once a month, and the disastrous customer service, very bad experience.

You can spend days calling and they don't pick up the phone, I don't understand the zero telephone service at this branch

Friendly and decisive. Tired of problems at the Arroyo del Moro office, we moved to this branch and they kindly helped us complete the procedures we had. Congratulations also to the management for taking care of the client and redirecting him to the colleagues who are unemployed.

This company is a shame, they should put them in jail, the ATMs never work, not even to withdraw 20 euros, there are 50 guys inside the meeting and they don't even deign to fix them until the next day. They call you 7 times whenever they feel like it, probably to sell you some deceptive service. No more thieves

Elena Moreno attended us, we came from another office where they did not want to attend us, and she very kindly solved the problem for us in a moment (scan NIE) it took 1 minute (minute that in the previous office they did not bother to have). Very attentive and committed to providing good service. Thanks Elena

Good morning, my review refers to the attention received by the information employee Ms. Elena Moreno, which has been 10, in a few seconds she has satisfactorily resolved the doubts raised with professionalism and sympathy. I am making the review because I have raised the same doubts in several BBVA offices in Córdoba and since it was to open an online account, all the answers were that I should ask by phone because they did not know or wanted to know about online accounts. The complete opposite of Elena. 100% professional and kind. Thank you Elena and hopefully many and many will take note

It is my personal bank and I am delighted with its services and benefits.

The pejorative and rude treatment that I have received in this office is incredible, having an appointment on Wednesday, October 20 at 1:00 p.m. and having changed my work schedule, I arrive and having an appointment, they serve other people ahead of me, good for being known to bank staff or because of my skin color or race have treated me with obvious contempt!

They should improve! In 2021 people shouldn't be treated like this!

Especially this is the manager Rafael Castejón Barona.

Negative experience.
If you are not a customer, they close the doors.
Negative worker customer service.

After calling BBVA online lines for two weeks and they did not solve my problem, I went to this office to see if they could fix it. They helped me despite not having an appointment and gave me one for the next day, since I needed some papers. They treated me very well, very quickly and I was quite satisfied with the treatment received. I don't give 5 stars because it was difficult for me to make an appointment, I couldn't through the app or phone and I had to go in person to make it. For the rest I am happy.

Unpleasant experience in this office, false accusations and little professionalism.
Bad treatment towards clients, arrogance among other things
Definitely the worst office.

By the end of 2022, the covid has already assimilated into our lives. Ergo, we are going to cancel previous appointments and we will return to pick up your turn. It would facilitate the fluidity of attention to the public as in other offices. Do not blame the workers who are oversaturated covering the clients of their office and those that have recently closed. Who should look and criticize is the people who make decisions and only look at the now and the benefit. Take better care of the client, skimping on their care a little more with better attention and fluidity and tomorrow you will keep them loyal and happy.... take care of them badly as is being done now and in this office and they will lose little by little and in the long run their savings and your solvency... think about the future... think about your customers.
The two stars are for the poor workers who are not to blame for being so burned out because they can be seen from miles away

I made the change with my wife, promising us 100 euros each when directing the payroll. I have come to me twice to claim the amount and they are experts in capos; This is what you find in this branch!

I went this morning to request a mortgage and you helped me, Sandra. She is the director, she has been very kind and patient as she has answered all my questions. Without a doubt she is a great professional. The rest of the team has been lovely too. Thank you so much.

Terrible attention and lack of kindness and empathy on the part of the lady who attends the cashier. He makes you get a number even though the office is empty and then makes you wait a while. Since he finally attends to you, in a derogatory way by the way, he tells you that he cannot pay the bill in cash and you have to go to the cashier.
This fact would not have mattered if his attitude had been different. We will have to think about looking for another bank.

You approach the office to ask for commercial information and they do not assist you even though they are doing nothing. They refer you to a phone number to make an appointment. Obviously I will close the account. All this with an almost insulting indifference.

I find the attention received shameful. I have been waiting for 2 hours to be attended to and pay for the receipt of the middle cycle title. And people who arrived after me, passed before me. You are scoundrels who keep the workers' commissions. I still don't have an account in this bank, but don't worry, I won't have one anymore either. Realize that you don't have the slightest bit of shame. I had woken up at 9 in the morning, because they closed the institute at 11:30 and I left the bank at 11:20 and without being able to pay it. Gang of thieves

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos